Manage your Acme Packet VoIP environment with ServicePilot.

1. Monitor and Analyze your Acme Packet VoIP Environment
Infrastructure
End User Experience
Security & Event
Monitoring
Analysis
Management
• Availability & Performance for
PBXs, Gateways, Trunks & SBCs
• Network-Aware VoIP Monitoring
• UC Ecosystem Monitoring (Cisco,
Lync, Acme Packet and more)
• Call Quality per extension,
location and status
• Call details
• Advanced Search Engine
• Conference and video calls
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Easy-to-use
All-in-one
No hidden costs
Contact Us
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Europe: +33 2 40 60 13 30
www.servicepilot.com
Unauthorized calls
Unusual calls destinations
After hours calls
Excessive duration calls
VoIP spam

2. Monitor and Analyze your Acme Packet Session Border Controllers
Call Monitoring
• Global, by Zone and by IP Network
• Call Quality based on per-call QoS metrics
(MOS, Jitter, Latency, Packet Loss)
• Call Volumes
• Call Tracking with filtering, based on
• Extension
• Call quality
• IP address
• IP network zone
• Time/date
NSystem and physical resources
• Redundancy status
• Configuration state
• CPU
• Memory
• Network interfaces
• Status
• Traffic
• Errors
• Discards
Realm domains
• Inbound / Outbound sessions
• Burst rate
• Latency
• QoS RFactor
• Exceeded RFactor
Other VoIP vendors
• Aastra
• Alcatel-Lucent
• Avaya
• Cisco
• Microsoft Lync
• ShoreTel
Network & Infrastructure
• Routers, Switches, Firewalls, Load Balancers,
Wi-Fi Access Points
• Servers: Windows (WMI, Event Log), Linux,
HP, Solaris, AIX, iSeries
• Virtualization: VMware vCenter, VMware
ESX/ESXi, Microsoft Hyper-V
• Applications: DHCP, DNS, Web, TCP, Microsoft
Active Directory, Microsoft Exchange, IBM
Lotus Domino, BlackBerry
• Database: SQL, MySQL, Oracle SQL, Microsoft
SQL Server, PostgreSQL
• Upstream Integration: IP SLA, CBQoS
Features
• Geographical, Technical and Business Maps
• Data correlation from multiple sources
• Proactive alerts console with fault &
performance issues
• Root cause analysis with business impact
• Historical Charts, Capacity Planning, Ranking
Tables, Trend Analysis, SLA
• Customizable Dashboards
• On Demand and scheduled PDF Reports
• Automated provisioning
• Network Discovery: Layer 2 Topology
• Notifications: SNMP Traps, E-mail
• Integration with third party solutions
Third-party components
• Administration and Billing server
• Directory Services
Realm routes
• Trunk (SIP, H323)
• Status
• Inbound / Outbound sessions
• Inbound / Outbound rate
• Burst rate
• Latency
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This document is for your informational purposes only. ServicePilot assumes no responsibility for the accuracy or completeness of the information.