ServicePilot ISM Express - Powerful Service Management

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ISM Express Data Sheet
Benefits This powerful and affordable network and server management
solution helps assure the health and availability of business
► Simplifies network management by providing an
services through unified performance, fault, and service level
integrated, scalable solution that is easy to use,
deploy, and integrate with other products.
management and capacity planning. ServicePilot ISM Express
can begin providing you with benefits in hours. It is simple to
► Designed to cost-effectively address your current deploy with out-of-the-box support for scores of pre-defined
requirements and adapt to your needs without network, server, and virtualized system technologies. ISM
increasing complexity or additional costs for extra Express is based on the same industrial-strength technology
modules and consoles. as ISM Enterprise, yet it is very easy-to-use. The innovative
► Provides essential monitoring to ensure that the architecture can cost-effectively support small configurations
infrastructure operates at the optimal levels to and be expanded seamlessly to larger configurations consisting
support the business with a holistic service view of tens of thousands of devices.
of real and virtual systems.
► Extensive reporting for Service Level Agreements
(SLA) compliance, performance and availability
management, and capacity planning demonstrates
the business value of IT to stakeholders and clients.
Features
► Highly scalable, providing support for configurations
from 100 to hundreds of thousands of objects.
► Support for a wide variety of pre-defined technologies
out-of-the-box: networks, servers and virtualized
systems.
Geographic, technical and business views are available
► An advanced correlation engine which is able in standard and customized dashboards
to receive and filter disparate events, identify
relationships between them and translate them This optimized platform can transform your IT operations from reactive to
into meaningful information to facilitate efficient proactive. ISM Express enables you to quickly detect, diagnose, and resolve network
event management. performance problems and outages before they impact end-users. It gives you the
► At-a-glance visibility to the real-time status of your
flexibility to manage multivendor environments with real-time analysis. Scores of
services through refined alerting that groups related
highly intuitive reports and dashboards are provided standard. They consolidate
systems and devices.
data from a wide range of sources into clear, predictive, and actionable information.
You can quickly drill-down to find the level of detail you need to isolate and efficiently
► A wide range of standard and customizable address problems.
reports for availability, performance and service
level management as well as capacity planning. Powerful, Simple and Affordable
► Isolated data collection and customized views ServicePilot ISM Express is highly scalable, easy to use, and cost-effective. A base
enable you to offer end-users with unique and configuration starts at 100 objects. The ISM architecture is very efficient, so you
secure reporting. can minimize complexity as you grow. It is based on the same proven design as
ServicePilot ISM Enterprise that supports some of the largest IT operations and
► Open design enables integration with monitoring service providers in the world. This comprehensive solution helps reduce operational
solutions from other vendors, service desk and investment expense and minimize complexity. You can cost-effectively purchase
applications, as well as other IT management what you need today, and ISM can grow with you and adapt to your needs in the
software. future. You can grow seamlessly by just adding objects and licenses as you need
them; there are no restrictions.

2. SIMPLIFY NETWORK AND APPLICATION MANAGEMENT
ISM Express
ISM is easily deployed and integrated with a highly intuitive interface for immediate analysis and reporting to simplify management, analysis and
capacity planning. To increase the number of devices and interfaces being monitored, you simply add objects according to your current requirements.
ISM Express can support up to 100,000 objects using a single system. Additional licenses can be added to support larger configurations, so there
is no limit to the number of objects that can be supported. This eliminates the need to manage multiple tools or consoles, as you expand support.
ISM Express provides out-of-the-box support for a wide range of real and virtualized technologies. It can discover Microsoft Hyper-V, and VMware
environments and their associated virtual machines (VM). ISM Express collects performance and availability metrics that include hosts, VM’s resource
pools, etc.
The unified and open design enables ServicePilot ISM Express to be deployed as a standalone product or interfaced with monitoring solutions
from other vendors. This ability to easily integrate with other products and solutions provides in-depth monitoring, management and analysis of all
components and major operating system platforms, so you can expedite remediation, better allocate resources, and avoid disruption of services.
Effective Reporting and Security
ISM Express features over 100 standard reports for availability, performance, service level management and capacity planning. These intuitive
reports enable your organization to be more proactive in identifying, prioritizing and resolving problems before they impact end-users. ServicePilot
ISM provides complete analysis of all components for immediate results. It offers clear and concise incident alerts for quick remediation to help
service desks and service providers pinpoint application performance issues faster and reduce overall time to repair a problem.
Security parameters can be established by user and by group to isolate who has access to specific information and reports. The isolated data
collection and the ability to customize views enable you to offer end-users with unique and secure reporting. You can easily define and configure
simple or complex SLAs, along with their thresholds and targets, according to different types or classes of service. A complex SLA feature allows
the definition of SLAs by site, service, technology, etc. The ISM calendar function enables operators to specify various SLA compliances and exclude
defined time periods (i.e., for scheduled maintenance). This feature ensures that an SLA calculation more accurately reflects true SLA achievement.
The reports available from ServicePilot ISM are in HTML format. HTML configuration flexibility provides almost limitless customization options. You
can develop and combine reports to address the needs or your organization and clients and output them in PDF format.
Examples of Standard ISM Express Reports
The following is an overview of some of the reports available from the ServicePilot ISM Express that can provide proactive monitoring and reporting
for your organization, management and end-users.
Impact Matrix View: Provides operating teams with end-to-end views of applications, so they can readily see the impact of technology
component degradation on a site or an application. This view of real time service delivery quickly identifies the downstream effect on the services
delivered to end-users.
Impact Matrix views help you isolate problems and quickly drill-down to the details
www.servicepilot.com

3. SIMPLIFY NETWORK AND APPLICATION MANAGEMENT
ISM Express
Service Availability: Monitor your critical business applications real time to assess performance and availability of all components.
Capacity Planning: The series of capacity planning reports enable your organization to provide more proactive service management.
The reports include detailed analysis of historical data and trends identification, so you can anticipate necessary changes and forecast growth.
Capacity Planning reports provide trends and projected values
At-a-Glance: Provides a comprehensive view of the availability and performance of a particular resource, displaying the key statistics over a
specified time to help significantly reduce the time spent troubleshooting.
Health: Evaluate the health of a group of components by comparing current performance to historical performance over time. You can easily
spot the overall status of a component by its health index.
Top N: Sorts the elements that meet some user-defined criteria. They can be scheduled to run automatically at specified intervals or generated
on-demand.
Trend: Track the value of one or more performance variables to reveal traffic patterns over time, and relationships between network components
and certain variables.
Customized: Using the Web interface, these reports are easily tailored to meet the unique needs of any individual user. They can include any
collection of trend charts that are critical to a particular user’s job function. The reports can be combined an output as PDF files to address the
requirements of your end users and management.
Example of a customized report integrating availability, performance and traffic data

4. SIMPLIFY NETWORK AND APPLICATION MANAGEMENT
ISM Express
ISM Express Specifications
Monitoring and Reporting:
• Collection: SNMP v1, v2 and v3, WMI, and Syslog
• Cisco Performance: IP SLA test: DHCP, DNS, FTP, HTTP, ICMP Echo, TCP
Connect, UDP Connect, VoIP UDP Jitter
• Reporting:
• Rich Internet Application (RIA) Web Interface
• PDF reports can be scheduled and generated as required.
Integration with Third Party Products:
• Support for most vendors; professional services may be required.
Minimum/Recommended Platforms and Server Hardware
• Windows 7 / XP / Vista / 2008 Server / 2003 Server
• Microsoft .NET Framework 3.5
• Microsoft Silverlight 3.0
• Java Runtime Environment 1.6.0
• Dual Core processor
• 2 GB RAM
• 80 GB Hard Drive
(an object generates approximately a 1 MB file per month)
• 10/100/1000 Ethernet interface (report collection and management port)
Contact Us
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Europe: Phone +33 (0) 2 40 60 13 30
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This document is for your informational purposes only. ServicePilot assumes no responsibility for the accuracy or completeness of the information.
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