Gene Kim, award winning CTO and author of The Phoenix Project joins Jonathan Thorpe, DevOps evangelist at Serena Software to discuss the top DevOps FAQ of 2013. They discuss DevOps for both horses and unicorns and how DevOps can make a difference even in the enterprise with legacy software.

1. Top DevOps Questions from 2013
with Gene Kim
SERENA SOFTWARE INC.

2. DevOps Drive-In Series
visit:
serena.com/drivein
tweet: #devopsdrivein
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SERENA SOFTWARE INC.

3. Your Host…Jonathan Thorpe
Jonathan is Serena’s DevOps evangelist and product
marketer.
Previously, Jonathan worked as a Systems Analyst at
Electric Cloud, specializing in DevOps-related
solutions.
And before that, Jonathan led and worked in
development teams specializing in development
process and infrastructure.
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SERENA SOFTWARE INC.

4. Welcome, Gene!
Gene is a multiple award winning CTO, researcher
and author. He was founder and CTO of Tripwire for
13 years.
He has written three books, including The Phoenix
Project: A Novel About IT, DevOps, and Helping Your
Business Win (2013) and The Visible Ops Handbook
(2004).
In 2007, ComputerWorld added Gene to the “40
Innovative IT People Under The Age Of 40” list, and
was given the Outstanding Alumnus Award by the
Department of Computer Sciences at Purdue
University for achievement and leadership in the
profession.
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SERENA SOFTWARE INC.

5. What was your biggest success in 2013?
“This book will have a profound effect
on IT, just as The Goal did for
manufacturing.” –Jez Humble, coauthor Continuous Delivery
“This is the IT swamp draining
manual for anyone who is neck deep
in alligators.” –Adrian Cockroft,
Cloud Architect at Netflix
“This is The Goal for our decade,
and is for any IT professional who
wants their life back.” –Charles
Betz, IT architect, author
“Architecture and Patterns for IT”
#devopsdrivein
@RealGeneKim

6. What have you been up to?
#devopsdrivein
@RealGeneKim

7. What defines high performing DevOps teams?
 They’re more agile
 30x more frequent deployments
 8,000x faster lead time than their peers
 They’re more reliable
 2x the change success rate
 12x faster MTTR
Source: Puppet Labs 2012 State Of DevOps
#devopsdrivein
@RealGeneKim

8. 2013 DevOps Survey Hypotheses
#devopsdrivein
@RealGeneKim

9. Which enterprises are doing DevOps?
 Google, Amazon, Netflix, Etsy, Spotify, Twitter,
Facebook…
 BNY Mellon, World Bank, Paychex, Intuit…
 The Gap, Nordstrom, Macy’s, Williams-Sonoma,
Target, Home Depot …
 SAP, HP, General Motors, Northrup Grumman…
 UK Government, Kansas State University…
 Who else?
#devopsdrivein
@RealGeneKim

10. What were some major DevOps “a-ha
moments” in 2013?
 SAP
 HP LaserJet Firmware Team
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@RealGeneKim

11. 11

13. Blackboard Learn: 2005-Present
Source: David Ashman, Chief Architect, Blackboard, Inc.
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@RealGeneKim

14. Blackboard Learn Building Blocks
Source: David Ashman, Chief Architect, Blackboard, Inc.
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@RealGeneKim

15. What were some major DevOps “a-ha
moments” in 2013?
 High trust vs. low trust management styles
 Its implications to auditing and controls
#devopsdrivein
@RealGeneKim

16. How is adoption of DevOps different in
enterprises?
#devopsdrivein
@RealGeneKim

17. What are your top DevOps horror stories?
#devopsdrivein
@RealGeneKim

18. Only Serena Release Manager
Provides Process Orchestration and Deployment Automation
Release Manager
Orchestrate the Process
Request &
Define
Coordinate the Team
Develop
QA
Deploy
Operate &
Service
Automate the Deployment
Deployment Hub
Build
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Unit
Test
SIT
UAT
SERENA SOFTWARE, INC.
PreProd
Prod

19. Your Questions for 2014?
Please use the Chat or Q&A panels
to submit your questions.
Attend our Next DevOps
Drive-In Webcast
See Serena Release
Manager in Action
Noted IT analyst Bola Rotibi
on Continuous Delivery
Watch the Demo
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SERENA SOFTWARE INC.
Get Gene’s Book
at Amazon

20. Thank you!
SERENA SOFTWARE INC.