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Product Service System Design
Tongji University, 2011/2012
Lecture04
Scenarios
Design
And Strategic Concept
Guidelines
Scenario Building

                    …scenarios as we intend
                    them, are visions of the
                    future together with
                    concrete solutions
                    definition that may lead
                    from the current situation to
                    this future vision…

                    …beyond classical new
                    product definition, new
                    ‘solution’ definition is a
                    larger process envisioning
                    complete new systems
                    including products, services,
                    policies and their related
                    communication…
                    (Francois Jegou)
Case study
Nanoplat

Development of a Platform
for Deliberative Processes
on Nanotechnology in
the European Consumer
Market based on social
computing tools. Projective
scenarios simulating
possible developments
of nanotechnologies in
food to stimulate strategic
conversation and beta-test
the platform.

www.strategicdesignscenarios.net




*    scenario as a final
     outcome
Polarities and Scenarios Matrix /1




                                                               Polarity 2
                                                sce-
                        Lorem ipsum dolor
                                               nario A                                               Lorem ipsum dolor
                                                                                                     sit amet, consectetur
                     sit amet, consectetur
                                                                                                     adipiscing elit. Aliquam
                  adipiscing elit. Aliquam
                                                                                                     laoreet dignissim odio,
                  laoreet dignissim odio,
                                                                                                     ultricies accumsan leo
                   ultricies accumsan leo
             malesuada a. Sed volutpat,       scenario A                    scenario B               malesuada a. Sed volutpat,
                                                                                                     est non pellentesque
                     est non pellentesque
                                                                                                     tristique, sapien lorem
                   tristique, sapien lorem
                                                                                                     elementum urna, vel
                     elementum urna, vel
                                                                                                     pretium est tellus nec diam.
             pretium est tellus nec diam.
                                                                                                     Ut ac est mauris.
                          Ut ac est mauris.




                                                                                         Polarity1


                                                                                                     Lorem ipsum dolor
                        Lorem ipsum dolor
                                                                                                     sit amet, consectetur
                     sit amet, consectetur
                                                                                                     adipiscing elit. Aliquam
                  adipiscing elit. Aliquam
                                                                                                     laoreet dignissim odio,
                  laoreet dignissim odio,
                                                                                                     ultricies accumsan leo
                   ultricies accumsan leo
             malesuada a. Sed volutpat,       scenario C                    scenario D               malesuada a. Sed volutpat,
                                                                                                     est non pellentesque
                     est non pellentesque
                                                                                                     tristique, sapien lorem
                   tristique, sapien lorem
                                                                                                     elementum urna, vel
                     elementum urna, vel
                                                                                                     pretium est tellus nec diam.
             pretium est tellus nec diam.
                                                                                                     Ut ac est mauris.
                          Ut ac est mauris.




Choose a couple of polarities, that you will use to build a matrix. These polarities identify four scenarios, that you will
name and briefly describe.
The matrix is used to identify different design directions; it is a tool for internal discussion, to understand, map and
describe the positioning of the solution.
Polarities and Scenarios Matrix /2




                                                            Polarity 2
                                         sce-
                                        nario A


                                      scenario A                         scenario B




                                                                                      Polarity1
                                                           Solution
                                                          positioning

                                      scenario C                         scenario D




Identify the area where your solution will be positioned. To do this you have to discuss a lot, and define which area has
more potential, where you can develope some social innovation solution, which needs are more critical, and, last but
not least, what are you more interested in.
Use the map also in the concept generation phase to map your ideas
Polarities and Scenarios Matrix /2




                                                            Polarity 2
                                         sce-
                                        nario A


                                      scenario A                         scenario B




                                                                                      Polarity1
                                                           Solution
                                                          positioning

                                      scenario C                         scenario D




Identify the area where your solution will be positioned. To do this you have to discuss a lot, and define which area has
more potential, where you can develope some social innovation solution, which needs are more critical, and, last but
not least, what are you more interested in.
Use the map also in the concept generation phase to map your ideas
Polarities and Scenarios Matrix /3




                                                           Polarity 2
                                        sce-
                                          2
                                       nario A


                                     scenario A                             scenario B

                                                                                   5

                                                                        1
                                                                                         Polarity1
                                                          Solution
                                                         positioning

                                      scenario C                             4
                                                                            scenario D


                                              3




Map case studies and best practices, and describe the most interesting ones in detail.
Scenario                      Descriptive Title
  Description                   Lorem ipsum dolor sit amet, consectetur
                                adipiscing elit. Aliquam laoreet dignissim
                                odio, ultricies accumsan leo malesuada
                                a. Sed volutpat, est non pellentesque
                                tristique, sapien lorem elementum urna,
                                vel pretium est tellus nec diam. Ut ac est
                                mauris.
                                Keywords
                                Discovery, community based tourism,
                                sustainable travel. (...)




A preliminary overview of
the idea, that is produced                                                   "Lorem ipsum dolor sit amet, consectetur
in order to feed the creative                                                adipiscing elit. Aliquam laoreet dignissim
                                                                             odio, ultricies accumsan leo malesuada a."
process and orient the
following design activities.




                                                                             "Lorem ipsum dolor sit amet, consectetur
                                                                             adipiscing elit. Aliquam laoreet dignissim
                                                                             odio, ultricies accumsan leo malesuada a."




                                                                             "Lorem ipsum dolor sit amet, consectetur
                                                                             adipiscing elit. Aliquam laoreet dignissim
                                                                             odio, ultricies accumsan leo malesuada a."
Use Metaphores




"If you can tell a good story about something, or spin a
good metaphor, it makes sense to people. This is where
the meaning of the design comes from. A clear metaphor
is the strange idea that connects two things; for
example the cloud and the bolt of lightning, saying—Ah
hah! This isn’t a computer, it’s a desktop!

Along with the metaphor, we also need a variety of
scenarios, to understand the context of Who is using it,
Where are they, and What are they trying to accomplish?"
(Bill Moggridge)
Schedule



11.09 (today)                          11.16                          11.23


                                        Lecture + review
 Students' final presentation of the
                                        *Divide into Service team +    Lecture + review
 research phase.
                                        Product team




11.30                                  12.07

                                        Concept presentation
                                        -scenario
 Lecture + review
                                        -product
                                        -service
See you Next Wednesday.
(I already put this on Slideshare)

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Lecture04 / scenarios

  • 1. Product Service System Design Tongji University, 2011/2012
  • 3. Scenario Building …scenarios as we intend them, are visions of the future together with concrete solutions definition that may lead from the current situation to this future vision… …beyond classical new product definition, new ‘solution’ definition is a larger process envisioning complete new systems including products, services, policies and their related communication… (Francois Jegou)
  • 4. Case study Nanoplat Development of a Platform for Deliberative Processes on Nanotechnology in the European Consumer Market based on social computing tools. Projective scenarios simulating possible developments of nanotechnologies in food to stimulate strategic conversation and beta-test the platform. www.strategicdesignscenarios.net * scenario as a final outcome
  • 5. Polarities and Scenarios Matrix /1 Polarity 2 sce- Lorem ipsum dolor nario A Lorem ipsum dolor sit amet, consectetur sit amet, consectetur adipiscing elit. Aliquam adipiscing elit. Aliquam laoreet dignissim odio, laoreet dignissim odio, ultricies accumsan leo ultricies accumsan leo malesuada a. Sed volutpat, scenario A scenario B malesuada a. Sed volutpat, est non pellentesque est non pellentesque tristique, sapien lorem tristique, sapien lorem elementum urna, vel elementum urna, vel pretium est tellus nec diam. pretium est tellus nec diam. Ut ac est mauris. Ut ac est mauris. Polarity1 Lorem ipsum dolor Lorem ipsum dolor sit amet, consectetur sit amet, consectetur adipiscing elit. Aliquam adipiscing elit. Aliquam laoreet dignissim odio, laoreet dignissim odio, ultricies accumsan leo ultricies accumsan leo malesuada a. Sed volutpat, scenario C scenario D malesuada a. Sed volutpat, est non pellentesque est non pellentesque tristique, sapien lorem tristique, sapien lorem elementum urna, vel elementum urna, vel pretium est tellus nec diam. pretium est tellus nec diam. Ut ac est mauris. Ut ac est mauris. Choose a couple of polarities, that you will use to build a matrix. These polarities identify four scenarios, that you will name and briefly describe. The matrix is used to identify different design directions; it is a tool for internal discussion, to understand, map and describe the positioning of the solution.
  • 6. Polarities and Scenarios Matrix /2 Polarity 2 sce- nario A scenario A scenario B Polarity1 Solution positioning scenario C scenario D Identify the area where your solution will be positioned. To do this you have to discuss a lot, and define which area has more potential, where you can develope some social innovation solution, which needs are more critical, and, last but not least, what are you more interested in. Use the map also in the concept generation phase to map your ideas
  • 7. Polarities and Scenarios Matrix /2 Polarity 2 sce- nario A scenario A scenario B Polarity1 Solution positioning scenario C scenario D Identify the area where your solution will be positioned. To do this you have to discuss a lot, and define which area has more potential, where you can develope some social innovation solution, which needs are more critical, and, last but not least, what are you more interested in. Use the map also in the concept generation phase to map your ideas
  • 8. Polarities and Scenarios Matrix /3 Polarity 2 sce- 2 nario A scenario A scenario B 5 1 Polarity1 Solution positioning scenario C 4 scenario D 3 Map case studies and best practices, and describe the most interesting ones in detail.
  • 9. Scenario Descriptive Title Description Lorem ipsum dolor sit amet, consectetur adipiscing elit. Aliquam laoreet dignissim odio, ultricies accumsan leo malesuada a. Sed volutpat, est non pellentesque tristique, sapien lorem elementum urna, vel pretium est tellus nec diam. Ut ac est mauris. Keywords Discovery, community based tourism, sustainable travel. (...) A preliminary overview of the idea, that is produced "Lorem ipsum dolor sit amet, consectetur in order to feed the creative adipiscing elit. Aliquam laoreet dignissim odio, ultricies accumsan leo malesuada a." process and orient the following design activities. "Lorem ipsum dolor sit amet, consectetur adipiscing elit. Aliquam laoreet dignissim odio, ultricies accumsan leo malesuada a." "Lorem ipsum dolor sit amet, consectetur adipiscing elit. Aliquam laoreet dignissim odio, ultricies accumsan leo malesuada a."
  • 10. Use Metaphores "If you can tell a good story about something, or spin a good metaphor, it makes sense to people. This is where the meaning of the design comes from. A clear metaphor is the strange idea that connects two things; for example the cloud and the bolt of lightning, saying—Ah hah! This isn’t a computer, it’s a desktop! Along with the metaphor, we also need a variety of scenarios, to understand the context of Who is using it, Where are they, and What are they trying to accomplish?" (Bill Moggridge)
  • 11. Schedule 11.09 (today) 11.16 11.23 Lecture + review Students' final presentation of the *Divide into Service team + Lecture + review research phase. Product team 11.30 12.07 Concept presentation -scenario Lecture + review -product -service
  • 12. See you Next Wednesday. (I already put this on Slideshare)