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3 things to start this afternoon to improve your paid search
        Jonathan Beeston | Director, New Product Innovation | @searchbeest | jbeeston@adobe.com




© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.   1
3 things to start this afternoon to improve your paid search




1
                                                                                                                      @adobedigmktg




                                         Test new ad formats



                                                                              Act differently for different devices
                                                                                                                      2
3                                        Attribute and optimise


© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.         2
@adobedigmktg




                 Test new ad formats




© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.   3
The pace of change                                                              @adobedigmktg




© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.   4
The pace of change                                                              @adobedigmktg




© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.   5
Google media ads                                                                @adobedigmktg




© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.   6
Google media ads                                                                @adobedigmktg




© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.   7
Bing rich ads                                                                   @adobedigmktg




© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.   8
Google product listing ads                                                      @adobedigmktg




© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.   9
Key takeaways                                                                    @adobedigmktg




                 You can’t test them all and you shouldn’t try.

                 Pick opportunities that fit with broader strategy.

                 Test well (time and budget).

                   Test properly (who is your stats genius?).

                   Repeat. Learn from mistakes. Improve process.

© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.   10
@adobedigmktg




                 Act differently for different devices




© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.   11
Non-desktop traffic is increasing…                                                                                  @adobedigmktg




                                  100%

                                    95%

                                    90%

                                    85%
                                                                                                            Tablet
                                    80%
                                                                                                            Mobile
                                    75%                                                                     Desktop


                                    70%

                                    65%

                                    60%
                                                             Impressions      Clicks        Cost   Orders
                                                                                                               Last click attribution, UK retailer

© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.            12
…but behaves differently                                                                                            @adobedigmktg



                                                       100%

                                                       90%

                                                       80%

                                                       70%
                                Share of conversions




                                                       60%
                                                                                                          Product
                                                       50%
                                                                                                          Generic
                                                       40%                                                Brand

                                                       30%

                                                       20%

                                                       10%

                                                        0%
                                                                              Desktop   Mobile   Tablet
                                                                                                               Last click attribution, UK retailer

© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.                 13
What do consumers want at the time?                                              @adobedigmktg




© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.   14
Get your mobile experience right                                                 @adobedigmktg




© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.   15
Key takeaways                                                                    @adobedigmktg




                 Always separate campaigns for mobile and tablet.

                 Bid dynamics of campaigns will be different.

                 Think about when/where/what for ad copy.

                   Get the mobile experience right.




© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.   16
@adobedigmktg




                 Attribute and optimise




© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.   17
Keys to attribution                                                                                                 @adobedigmktg




                                          1                       Unified Measurement
                                                                  Measure user interaction with all media channels



                                          2                       Attribution and Analyse
                                                                  Model how different factors contribute
                                                                  to conversion and relate to one another



                                          3                       Optimise
                                                                  Allocate media spend based on cross-channel models
                                                                  to maximise performance
© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.          18
                                                                                     18
                                                                                                      @adobedigmktg
Channel Analysis: Example                                                                                               @adobedigmktg


                                                                                    DISPLAY + SEARCH




                                                                                                       Source: Leading US Retailer, 2011
© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.   19   19
Keys to attribution                                                                                            @adobedigmktg




                                          1                       Unified Measurement
                                                                  Measure user interaction with all media channels



                                          2                       Attribution and Analyse
                                                                  Model how different factors contribute
                                                                  to conversion and relate to one another



                                          3                       Optimise
                                                                  Allocate media spend based on cross-channel models
                                                                  to maximise performance
© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.          20
                                                                                     20
Attribution models                                                                               @adobedigmktg




  “All Models Are Wrong.                                                           George Box
                                                                                   Statistician
   Some Are Useful.”                                                               Emeritus Professor
                                                                                   University of Wisconsin




© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.   21
                                                                              21
Event attribution models                                                         @adobedigmktg




© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.   22
                                                                              22
Keys to attribution                                                                                            @adobedigmktg




                                          1                       Unified Measurement
                                                                  Measure user interaction with all media channels



                                          2                       Attribution and Analyse
                                                                  Model how different factors contribute
                                                                  to conversion and relate to one another



                                          3                       Optimise
                                                                  Allocate media spend based on cross-channel models
                                                                  to maximise performance
© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.          23
                                                                                     23
Attribution + optimisation: example                                                                                                @adobedigmktg



                                                                              Efficient Frontier: First vs Last Click
                             $90,000

                             $80,000                            LAST
                             $70,000                            FIRST
                             $60,000
                   Revenue




                             $50,000

                             $40,000

                             $30,000

                             $20,000

                             $10,000

                                         $0
                                                 $0                           $5,000    $10,000   $15,000   $20,000     $25,000   $30,000
                                                                                                  Spend
© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.                       24
Key takeaways                                                                    @adobedigmktg




                 Unify measurement across all channels.

                 Don’t expect the Holy Grail, start with any cup!

                 Attribution isn’t about reporting. Optimise.




© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.   25
3 things to start this afternoon to improve your paid search




1
                                                                                                                      @adobedigmktg




                                         Test new ad formats



                                                                              Act differently for different devices
                                                                                                                      2
3                                        Attribute and optimise


© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.         26
@adobedigmktg




                                     facebook.com/AdobeDigitalMarketing

                                     @adobedigmktg
© 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.   27

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3 things to start this afternoon to improve your paid search

  • 1. 3 things to start this afternoon to improve your paid search Jonathan Beeston | Director, New Product Innovation | @searchbeest | jbeeston@adobe.com © 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 1
  • 2. 3 things to start this afternoon to improve your paid search 1 @adobedigmktg Test new ad formats Act differently for different devices 2 3 Attribute and optimise © 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 2
  • 3. @adobedigmktg Test new ad formats © 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 3
  • 4. The pace of change @adobedigmktg © 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 4
  • 5. The pace of change @adobedigmktg © 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 5
  • 6. Google media ads @adobedigmktg © 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 6
  • 7. Google media ads @adobedigmktg © 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 7
  • 8. Bing rich ads @adobedigmktg © 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 8
  • 9. Google product listing ads @adobedigmktg © 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 9
  • 10. Key takeaways @adobedigmktg You can’t test them all and you shouldn’t try. Pick opportunities that fit with broader strategy. Test well (time and budget). Test properly (who is your stats genius?). Repeat. Learn from mistakes. Improve process. © 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 10
  • 11. @adobedigmktg Act differently for different devices © 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 11
  • 12. Non-desktop traffic is increasing… @adobedigmktg 100% 95% 90% 85% Tablet 80% Mobile 75% Desktop 70% 65% 60% Impressions Clicks Cost Orders Last click attribution, UK retailer © 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 12
  • 13. …but behaves differently @adobedigmktg 100% 90% 80% 70% Share of conversions 60% Product 50% Generic 40% Brand 30% 20% 10% 0% Desktop Mobile Tablet Last click attribution, UK retailer © 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 13
  • 14. What do consumers want at the time? @adobedigmktg © 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 14
  • 15. Get your mobile experience right @adobedigmktg © 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 15
  • 16. Key takeaways @adobedigmktg Always separate campaigns for mobile and tablet. Bid dynamics of campaigns will be different. Think about when/where/what for ad copy. Get the mobile experience right. © 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 16
  • 17. @adobedigmktg Attribute and optimise © 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 17
  • 18. Keys to attribution @adobedigmktg 1 Unified Measurement Measure user interaction with all media channels 2 Attribution and Analyse Model how different factors contribute to conversion and relate to one another 3 Optimise Allocate media spend based on cross-channel models to maximise performance © 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 18 18 @adobedigmktg
  • 19. Channel Analysis: Example @adobedigmktg DISPLAY + SEARCH Source: Leading US Retailer, 2011 © 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 19 19
  • 20. Keys to attribution @adobedigmktg 1 Unified Measurement Measure user interaction with all media channels 2 Attribution and Analyse Model how different factors contribute to conversion and relate to one another 3 Optimise Allocate media spend based on cross-channel models to maximise performance © 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 20 20
  • 21. Attribution models @adobedigmktg “All Models Are Wrong. George Box Statistician Some Are Useful.” Emeritus Professor University of Wisconsin © 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 21 21
  • 22. Event attribution models @adobedigmktg © 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 22 22
  • 23. Keys to attribution @adobedigmktg 1 Unified Measurement Measure user interaction with all media channels 2 Attribution and Analyse Model how different factors contribute to conversion and relate to one another 3 Optimise Allocate media spend based on cross-channel models to maximise performance © 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 23 23
  • 24. Attribution + optimisation: example @adobedigmktg Efficient Frontier: First vs Last Click $90,000 $80,000 LAST $70,000 FIRST $60,000 Revenue $50,000 $40,000 $30,000 $20,000 $10,000 $0 $0 $5,000 $10,000 $15,000 $20,000 $25,000 $30,000 Spend © 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 24
  • 25. Key takeaways @adobedigmktg Unify measurement across all channels. Don’t expect the Holy Grail, start with any cup! Attribution isn’t about reporting. Optimise. © 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 25
  • 26. 3 things to start this afternoon to improve your paid search 1 @adobedigmktg Test new ad formats Act differently for different devices 2 3 Attribute and optimise © 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 26
  • 27. @adobedigmktg facebook.com/AdobeDigitalMarketing @adobedigmktg © 2012 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 27

Editor's Notes

  1. 1….by using all the tools and resources available to you2…so you can understand how to get the most out of your budget3…a strong foundation is the key to growth and optimization
  2. 1….by using all the tools and resources available to you2…so you can understand how to get the most out of your budget3…a strong foundation is the key to growth and optimization