This is the presentation I'm giving for the 6th Clearing, Settlement & Custody Asia Forum 2012 on 22 February 2012.

1. The Absolute Necessity of
Operations, IT, and
Settlements Training
Prepared for : The 6th Annual Clearing,
Settlement & Custody Asia Forum
Presented by : Sean Ring MCSI
Date: 22 February 2012

2. Operational Risk, anyone?

3. A Quote from a Guru
• “I want to get the highest and best possible use and
effect and result from every effort and action I ever
expend in my business, on my job and in my life from this
point forward.”
– Jay Abraham
• So what’s your employee’s HIGHEST and BEST use?

4. It’s not a corporate ladder…. It’s a mountain.

5. Is Flight Risk Your Best Signal?
• It’s important to understand the distinction between
long-term goals and loyalty issues, but even more
importantly… turn the question around and ask how this
might actually be a huge opportunity for your firm.
– The most desirable talent may be the candidates with
the greatest ability to think bigger and better.
– Is there a way to channel that vision and ambition into
the company?

6. My Story
Become Manager
very well sends me to But didn’t Became a
Start Career regarded London get the trainer for
in Trader and move Business training that 7city in
Operations to London School I needed London
A great Recruited Promoted Quit and Move to
manager by Head of to Futures pondered Singapore
forces me Futures Execution my future to help
to read Desk for a year expand
about business
financial
products

7. Employee Retention
• Foster employee development. This could be training to
learn a new job skill or tuition reimbursement to help
further your employee’s education.
– http://guides.wsj.com/small-business/hiring-and-
managing-employees/how-to-retain-employees/

8. Employee Retention
• When an employee is failing at work, I ask the W.
Edwards Deming question, “What about the work system
is causing the person to fail?” Most frequently, if the
employee knows what they are supposed to do, I find the
answer is time, tools, training, temperament or talent.
The easiest to solve, and the ones most affecting
employee retention, are tools, time and training. The
employee must have the tools, time and training
necessary to do their job well – or they will move to an
employer who provides them.
– http://humanresources.about.com/od/retention/a/m
ore_retention_2.htm

9. Employee Retention
The Bottom Line
•Your best employees, the ones
you want to retain, seek
frequent opportunities to
learn and grow in their
careers, knowledge and skill.

10. Case in Point
• Hire Dynamics has built its corporate culture around
employee satisfaction – keeping its good workers and making
them better.
• “It’s a central strategy for us, said Dan Campbell, CEO. “We
view the retention of employees as one of the most important
things we do as an organization. At the end of the day, we
think that our ability to recruit and retain quality employees is
one of the main things that separates us from other
companies in the staffing industry.”
– http://blog.hiredynamics.com/2011/05/companies-should-
be-wary-of-worker-flight-risk/

11. The Top 3 Reasons Why Employees Leave Asian Firms
The Top 3 Reasons Cited For Leaving Asian Firms
60%
50%
40%
30% Percentage
20%
10%
0%
Unmet Job Management and Work Career Advancement
Expectations Culture Issues Opportunities
Elsewhere
• Notice how “more money” isn’t in the top three…
http://www.hrmasia.com/resources/retention/renewing-paradigms-on-employee-loyalty-and-turnover-rates/120046/

12. Anecdotal Evidence
• Too many ambitious delegates go straight for the CFA.
• They know that passing boost their career, so why not?
• But they usually aren’t qualified enough, nor are they
dedicated enough to pass Level I.
• But the fact they’re going for it in the first place is
management’s fault.

13. A Much Better Alternative
• To eliminate flight risk, give your employees what they
crave. They want…
– To know exactly what their job is
– To know exactly why their job matters
– To constantly add to their knowledge
– To feel that their role is worth their while

14. 7 Things Operations, IT, and Settlements Staff Must Know To
Perform
How to
What the
How to escalate
Where risks are if
Why their How to speak to when
What their they are in they don’t
job is best do their things
job is. the do their
important. their job. internal aren’t
stream. job
clients. going as
properly.
planned.

15. Investment Operations Certificate
• The Investment Operations Certificate (IOC), formerly
known as the IAQ, is a practitioner-led programme for
administration and operations staff. Its qualifications
equip individuals with an overview of the financial
services industry and its regulation as well as providing a
detailed picture of their particular industry sector.
• It’s administered by the Chartered Institute of Securities
and Investment (CISI).

16. Why CISI and the IOC?

17. Investment Operations Certificate
Demonstrates
competence to
your customers
and regulators
Reduces worldwide
business risk
Increases
productivity
Allows you to recruit and
retain best staff

18. Unit Selection
• Unit selection depends on individual circumstances but
generally candidates are either:
– in an overseeing role (as defined by the FSA) working for a
firm, which is authorised and regulated by the FSA. These
candidates are required to take the following papers:
• Introduction to Securities & Investment
• Principles of Financial Regulation or FSA Financial Regulation
• a technical unit relevant to the role
– working for firms, particularly those based internationally,
which are not authorised and regulated by the FSA.
• These candidates may, if their firm agrees, select any three
papers.

19. Investment Operations Certificate
• The qualification comprises three • One of the following technical units:
exam units: – Asset Servicing*
– Collective Investment Schemes
– International Introduction to Administration*
Securities & Investment – CREST Settlement
– Exchange-Traded Derivatives
– And Administration*
– Global Securities Operations*
– a regulatory unit, either – IT in Investment Operations
– Operational Risk*
• FSA Financial Regulation or – OTC Derivatives Administration*
• Principles of Financial Regulation or – Administration of Settlement &
• Your Country’s Regulatory Exam Investments
– Risk in Financial Services*
– ISA Administration
– Combating Financial Crime
– Global Financial Compliance

20. Investment Operations Certificate
• Successful delegates will
get a certificate in the
mail and also be able to
use “IOC” on their CV.
They also may use
“ACSI”, or Associate of the
Chartered Securities
Institute, after their
name.

21. Continuing Professional Development
• The CISI CPD Scheme has been introduced to enable
members to demonstrate their ongoing commitment
to continuing professional development to both their
employer and the relevant regulator.
• It has been designed to ensure that all
members, regardless of seniority, geographical
location and industry specialisation, are capable of
completing the scheme.
• It is free of charge for members to use and usage is on
a voluntary basis. All grades of membership may
access the scheme.
• The Institute recommends that members complete a
minimum of 35 CPD hours a year with at least one
hour being undertaken in each learning type category
outlined below.
• Members may log more hours if desired, but these will
not count towards the 35 hour total. Upon
completion, members will receive a formal certificate.

22. What Can We Do To Help You?

23. Profile: 7city Learning Centre Singapore
Who are we? In 1999, a small group came together to build a financial training and consulting
company that had a vision to create solutions to clients' challenges through learning.
Now in 2011, we are 150 people, consisting of more than 40 full time trainers and a
wealth of infrastructure support, based in offices in London, Dubai, New York and
Singapore.
What's our goal? Our goal, is to help our clients perform by developing a more informed, effective and
skilful appreciation of the business in which they work. All our financial, commercial
skills, management and personal development programmes are designed to ensure
theory is applied through best practice, using case studies, scenarios and high tech
simulations.
Who are our clients? In the past 11 years we have achieved a lot. We have designed and delivered
solutions for more than 325 companies, from global financial institutions, to regional
banks, to sovereign funds to public sector authorities outside of financial services.
What's our approach? Whoever we partner with, we pride ourselves on our innovation, our enthusiasm for
learning and our commitment to client service. You'll find we're the source of the
intellectual, as well as the practical answers needed to succeed .
Our growth has been recognised by the Sunday Times Virgin Atlantic Fast Track four
years in a row from 2005 - 2008, and we've won numerous awards for our innovative
approach to learning.

24. Global & Local Expertise
We will support you locally and from 7city’s global offices,
making us available to you at all times.
24

25. Our Solution Centres
Our business is structured into 3 areas which can each stand alone or be blended to provide our clients
with a seamless ‘end to end’ approach to their learning and strategic objectives.
Business School Learning Solutions Professional Skills
We’ve booked over 60,000 Building on our experience in The programmes we offer
exams for our clients. Our developing and delivering focus on the commercial
investment in faculty and global learning solutions over application of skills and
technology has enabled us to the past ten years, we are well knowledge. Within these
provide solutions across the placed to build and manage courses we use our full range
globe, including : L&D infrastructure solutions of simulations and case
• Investment Mgmnt for our clients, covering : studies across:
Certificate • Certifications • Private Banking
• Chartered Financial • Assessment Centres • Asset Management
Analyst • Managed Training • Corporate &
• Islamic Finance Services Investment Banking
Qualification • Global Markets

26. Our Solution Centres : Business School
7city offers a range of technical qualifications training for individuals working in, or aspiring to work
in, the financial services industry and public sector.
Business School
We offer foundation level programmes through to threshold
competency qualifications, to post graduate professional qualifications
designed to demonstrate advanced knowledge and enhance career
progression. Every year we prepare more than 15,000 people for these
exams. Some examples of the qualifications we can help with:
CFA® Training and 7city Investment Management Islamic Finance (IFQ)
We have been preparing people Certificate (IMC) The IFQ was created by the
for the CFA® exams for over 10 All our tutors have direct Chartered Institute of Securities
years – 15,000 people globally. experience of the exams and and Investment in conjunction
We understand what's needed to industry. Every participant has with the Ecole Supérieure des
succeed. It's a combination of access to our online portal Affaires in Beirut. It is Sharia'a
personal support from expert providing diagnostic and compliant and examines the
tutors and the learning performance analysis. So they practices used in the Islamic
tools, mobile and online, that know exactly where they financial markets. It is
we've developed and perfected stand, what needs more work internationally recognised and is
while helping thousands of and, equally importantly, what a benchmark in the area of
people pass their exams. doesn’t. Islamic finance.

27. Our Solution Centres : Professional Skills
Our full time faculty have extensive experience from working with a range of organisations across the
Middle East as well as Europe, Americas and Asia.
Our Approach To Design
For over 11 years, we have delivered learning based on specific client
remits. We listen, we build, we deliver and we measure the impact we
have made. We made a pledge when we started the company, learning
should be used to deliver business change for the client. It should be
used to translate in to measurable $ or € or AED or £.
LEARNING VALUE CHAIN E.g.: Adding Value
Why Who How When Result
 Profile and Assessment Centre
 Talent Mapping
Consult & Assess,  On boarding & Induction
Identify, Deliver,
Strategic Design & Validate  Graduate Programme
Engage & Monitor &
Needs Build &  Learning & Development
Partner Embed
Analysis Evolve  Business Coaching
 Certification
 Simulations
PRACTICAL APPLICATION – FOCUS ON THE ‘HOW TO’

28. 7city’s IOC Record
• Last year alone we
prepared candidates for
more than 1,100 IOC
exams in the UK.
• We achieved a pass rate of
94% in the technical IOC
papers…
• …But that’s still not
enough. We need to…

29. STOKE THE PASSION INSIDE YOUR EMPLOYEES!

30. Tutors with Real World Experience: Our Dedicated Expert Faculty
Geoff Robinson Andreas Karaiskos Peter Evans Peter Scollen
Head of Investment Banking Managing Director – Middle East Head of Professional Skills Head of Asset Classes
Accounting, valuation, and Asset classes, Asset classes,
modeling. private wealth 20 years of IB training DCM and ECM
13 years of IB training 15 years of L&D, training exp Valuation and modeling 15 years of IB training
Lorraine Taylor Innes Wright
Rob Woods David Mignano
Head of Financial Modeling
Accounting, modeling. Asset Accounting, valuation, and Management and personal
classes, DCM and ECM modeling. development. 18 years of IB training
12 years of IB training 20 years of IB training 10 years of L&D, training exp
30

31. Who We Have Partnered With

32. Additional Resources
• http://7city.com.sg
• http://cisi.org
• http://SeanRing.com/ioc/the-advantages-of-acquiring-
the-investment-operations-certificate-ioc-from-cisi/

33. Reach Out to The Tutor
• Sean Ring MCSI
– Mobile: +65 8499 3807
– Office: +65 6572 9413
– E-mail: Sean.Ring@7city.com
– Blog: http://SeanRing.com