1. An easy and direct walkthrough for using our
chat feature

2. Step #1
• Arrange a time and date when your entire
group can meet and IM (instant message) on
eCollege
• Log-in to eCollege
• Test the “Live” chat feature before meeting
with your group
• If you don’t have an icon to click on in your
group, then you need to contact the eCollege
team

4. Step #2
• Click on your group as demonstrated by the
green circle on the previous page
• Make sure you are entering the chat during
your group’s appointed/decided time and date
• If no group members are present after 10
minutes, post a summary of our class
discussion and signoff (Remember: I can see if
your group-mates were logged-in)

6. Step #3
• Click the icon circled in green on the previous
page. This should take you to a chat screen.
• If you do not have a chat icon or the chat
screen does not appear, please call the
following number and explain the problem:
866-656-5511 or see troubleshooting on the
next page

8. Troubleshooting
If your icon does not appear, try the following to
solve the problem:
1. Lower the security settings in your browser
2. Try another browser: If Explorer failed try
Firefox
3. Turn off your popup blocker
4. Update Java Script on your computer