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CIC Institute for Chief Academic Officers                                                                          November 10, 2009


                                           225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
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Cheap, Fast, and
Out of Control
Social Media, Recruitment, and Reputation Management




CIC Institute for Chief Academic Officers                                                                          November 10, 2009


                                           225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
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Joining the Conversation



        225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
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    Let’s talk about Louise...




       225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
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    09-28-2009, 12:35 PM                                                                                                                      #47
    Northstarmom           Got a quick reply from the provost that although Rollins' health center isn't open on weekends, the students' health
    Senior Member               insurance covers visits to the Urgent Care Clinic that's right outside the campus. Also learned that the
                                administration has posted flyers around campus including under students' doors telling students what to do if they
    Join Date: Aug 2004         have H1N1 symptoms.
    Posts: 14,940
                                Will be following up about this with S, who for various reasons -- including mentoring freshmen and having
                                roommates who have been peer counselors-- should be well aware of the options for handing illnesses. I guess
                                even the most mature and thoughtful students can lack knowledge/sense when it comes to being sick.
                                                                                                                                          Reply




                                   www.collegeconfidential.com




                                  225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
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    09-28-2009, 12:35 PM                                                                                                                      #47
    Northstarmom           Got a quick reply from the provost that although Rollins' health center isn't open on weekends, the students' health
    Senior Member               insurance covers visits to the Urgent Care Clinic that's right outside the campus. Also learned that the
                                administration has posted flyers around campus including under students' doors telling students what to do if they
    Join Date: Aug 2004         have H1N1 symptoms.
    Posts: 14,940
                                Will be following up about this with S, who for various reasons -- including mentoring freshmen and having
                                roommates who have been peer counselors-- should be well aware of the options for handing illnesses. I guess
                                even the most mature and thoughtful students can lack knowledge/sense when it comes to being sick.
                                                                                                                                          Reply




                                   www.collegeconfidential.com




                                  225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
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    Cat patrols Facebook...




     225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
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    225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
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                   Sean Carton, idfive




    225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
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    August 15, 1971


      225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
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The 7 big trends that are
changing everything
๏ The consumer is in control
๏ The move from atoms to bits
๏ Moving from real time to MY time
๏ The end of centralization
๏ The future is always on
๏ The end of the desktop
๏ Welcome to the global conversation


                       225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
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     225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
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     225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
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“Mommy, why can’t I pause the TV?”

          225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
Prospect


Broadcast
  Media

                                                             Telemarketing
                             Mobile



         Web
                                                  Social Media



                           Email

Direct
                                                            Print
 Mail




    225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
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     225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
connections




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 Welcome to the Now World Order




        225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
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What is “social media”



        225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
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Marshal McLuhan
          “The medium is the message.”




                   Media: a technology that affects society not
                   by its content but by its characteristics.




          225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
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 no “content”...




                                                                                    ...but has social effect



                   225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
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     “media”




     Sender             information or data                                           Receiver




               225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
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 “mass media”
                                                                                       Receiver



                                                 or data
                                    tion
                                 rma
                          info
     Sender              information or data                                           Receiver
                         info
                                rma
                                       tion
                                               or d
                                                      ata


                                                                                       Receiver




                225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
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     social: the interaction of humans with other humans

media: technology used to store and deliver information or data




                  225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
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     social media
                                                                                           Participant

                                                      or data
                                                  n
                                      atio
                               in form




     Participant                    information or data                                    Participant




                                infor
                                        mati
                                                on o
                                                         r dat
                                                                 a
                                                                                           Participant



                    225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
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Social Media:

     technologies that facilitate
     interactions between humans
     using information or data.



           225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
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Social Media:


technologies that facilitate conversations




           225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
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Social Media, Recruitment, &
Communication



        225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
27                 A (somewhat incomplete) Timeline of Social Media
                                                                                                             not to scale




                                                       USENET
                                                        1979        listserv            Napster                                     flickr
                                                                      1986               1999                                       2004
         pneumatic post
             1865



                                                                                                                      SecondLife
                                                                                                                         2003
postal service
Persia, 550BC
                                                                           The Palace
                             radio      ARPANET                                             Wikipedia
                                                                              1994                                                            twitter
                             1891         1969                                                2001
                                                             The WELL                                                  Facebook                2006
                                                               1985                                     Friendster       2003
                                                                                                           2002




                                      @                                                                                 MySpace             YouTube
                                      email
                                                                                    Third Voice                          2003                 2005
                                      1966            BBS                IRC           1999
                                                      1978               1988
                          telephone
                                                                                                                      del.icio.us
                            ~1890
                                                                                                                        2003
     telegraph
    France, 1792                                     MUD1
                                                                                        Blogger
                                                     1978
                                                                                         1999

                                      CompuServe                        MoveOn
                                         1969                            1998                                                       digg
                                                                                        epinions                                    2004
                                                                                          1999



                                          225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
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     225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
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     225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
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     source: http://belanger.wordpress.com/2007/06/28/the-ebb-and-flow-of-social-networking/




                 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
study of social
studentPOLL
media and college choice

 Joint study with studentPOLL and CollegeBoard.

 Online survey administered to senior registrants for the SAT

 Email invitation in third week of October to a random sample sample
  of about 34,000 registrants

 960 surveys completed

 Findings weighted to represent socioeconomic, racial, income of
  registrant population



                   225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
Demographics of sample
  Gender
   Male           44.5%
   Female         55.5


  Race
   Asian/Indian               10.2%
   African American           12.3%
   Hispanic/Latino            15.2%
   Caucasian/Middle Eastern        55.7%
   Other/No Answer             6.5%


  Income
   < $50,000      19.8%
   50,000 - < 100,000 22.5%
   >= 100,000     21.3%
   DK/NA/REF             36.3%
                          225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
Use of SNS nearly universal
 Nine out of every ten college-bound students visits social networking
  sites
  African Americans are more likely (97%) than Hispanics (86%) or Whites (88%)
   to visit SNS

 84 percent have a personal page or profile on a social networking
  site
  African Americans are more likely (93%) than whites (84%) to have SNS profile
   page

 Lack of time (46 percent) and parental veto (28 percent) chief
  obstacle to those without profiles on sites

                     225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
Facebook and MySpace
dominate SNS world
 Facebook and MySpace are by far the most used sites.
  79 percent have profile on Facebook, 69 percent on MySpace

  Profiles lower than 10 percent on all other sites

  Asians (87%), Whites (86%) and African Americans (73%) are more likely to have a
   Facebook page than are Hispanics (55%). Hispanics (88%) are more likely than Asians
   (60%) or Whites (65%) to have a MySpace page.

 Facebook the most often visited site (60 percent) with MySpace far behind (38
  percent)
  Asians (69%) and Whites (also 69%) were more likely than African Americans (46%) and
   Hispanics (31%) to visit Facebook. Hispanics (68%) and African Americans (52%) are more
   likely than Asians (24%) or Whites (29%) to visit MySpace.


                         225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
Figure 1: Percent attending one of the following they first heard about on a social networkin

An event sponsored by a college you're interested in            7%




              An event related to college admission               9%




                                    A political event                  13%




                    A study group or study session                            18%




                                   A sporting event                                         31%




                           A concert/musical event                                                      40%




                   A party or other social gathering                                                                  56%



                                                        0%      9%           19%      28%         37%         47%   56%




                                          225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
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                                                        source: Annenberg School Digital Futures Report 2007

     225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
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Teens and social networking




        225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
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Teens and Communication




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The point:


 ๏ They’re connected all the time
 ๏ They like to talk
 ๏ News spreads faster than ever
 ๏ They consume and create



                   225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
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The point:


 ๏ They’re connected all the time
 ๏ They like to talk
 ๏ News spreads faster than ever
 ๏ They consume and create



                   225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
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     225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
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How memes get made



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     225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
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     225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
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Memes
 ๏ units of cultural information
 ๏ cultural evolution or cultural diffusion
                                                                                                       ins
                                                                                                    wk e
 ๏ subject to natural selection                                                                   Da en
                                                                                               ard sh G
                                                                                          R ich elfi
     ๏   variation                                                                         Th e S 1976

     ๏   competition

     ๏   mutation

 ๏ it’s not survival of the fittest, it’s survival of fastest (those best able
     to spread)

                       225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
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Viral Transmission

                                                                                   Virus




     Virus                           Host                                          Virus




                                                                                   Virus



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TB Transmission




                  225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
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High School Dating




                     225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
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 Graph of The Internet




                   225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
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“The Tipping Point”

 ๏ “Hubs”                                                                                 Malcolm Gladwell
 ๏ “Superconnectors”
 ๏ “Influentials”
 ๏ Viral media based on the theory that a few important people in a
     network can accelerate transmission and acceptance of an idea.




                   225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
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One-to-one

                                                                                          Duncan Watts
 ๏ Memes take hold because culture is ready
 ๏ Six degrees of separation true, but connectors not important
 ๏ People influence others around them
 ๏ Anybody is just as likely to launch a trend as anyone else



                   225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
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                                    vs.




     225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
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                                    vs.




     225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
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Where are they talking about you?
(and what are they saying?)



         225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
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It’s not just Facebook/Myspace




        225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
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     it ain’t silly...it matters




     225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
Forbes magazine explaining the scientific
methodology for their college rankings survey:


the staff at CCAP gathered data from a variety of sources. They
   based 25% of the rankings on 4 million student evaluations of
   courses and instructors, as recorded on the Web site
   RateMyProfessors.com. Another 25% is based on post-
   graduate success, equally determined by enrollment-adjusted
   entries in Who's Who in America, and by a new metric, the
   average salaries of graduates reported by Payscale.com.




                 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
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Video

                                                       “University of Arizona Pool Party”




     “Cornell Drunk”




               225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
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Video

                                                       “University of Arizona Pool Party”




     “Cornell Drunk”




               225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
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Video

                                                       “University of Arizona Pool Party”




     “Cornell Drunk”




               225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
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Comments




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Ratings




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Flickr




         225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
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Out of control




        225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
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Out of control

 ๏ You can’t control this. Period. Get over it.




                    225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
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Out of control

 ๏ You can’t control this. Period. Get over it.
 ๏ It’s about what you say about yourself and what they say about you.




                    225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
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Out of control

 ๏ You can’t control this. Period. Get over it.
 ๏ It’s about what you say about yourself and what they say about you.
 ๏ Cognitive Dissonance is bad...unless you’re doing it on purpose.




                    225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
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Out of control

 ๏ You can’t control this. Period. Get over it.
 ๏ It’s about what you say about yourself and what they say about you.
 ๏ Cognitive Dissonance is bad...unless you’re doing it on purpose.
 ๏ The good news/bad news: more media = less attention




                    225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
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Out of control

 ๏ You can’t control this. Period. Get over it.
 ๏ It’s about what you say about yourself and what they say about you.
 ๏ Cognitive Dissonance is bad...unless you’re doing it on purpose.
 ๏ The good news/bad news: more media = less attention
 ๏ Stop thinking linearly: think “play” (or, if you have to talk to your
     boss, call it “testing” or “experimenting”)



                     225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
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Online Brand Management



       225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
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fries!




         225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
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                                 brand




     225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
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     Institution                 brand            Constituents




     225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
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Doing it right




         225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
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     (but recent research indicates only 15% of
              “viral” media passed on)
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Doing it wrong...




         225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
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...then again...




          225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
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There’s nowhere to hide




        225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
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There’s nowhere to hide

 ๏ Memes travel...or not




                  225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
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There’s nowhere to hide

 ๏ Memes travel...or not
 ๏ Honesty will out




                  225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
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There’s nowhere to hide

 ๏ Memes travel...or not
 ๏ Honesty will out
 ๏ Your brand is your experience....like it or not




                    225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
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There’s nowhere to hide

 ๏ Memes travel...or not
 ๏ Honesty will out
 ๏ Your brand is your experience....like it or not
 ๏ Forget about “crafting” anything




                    225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
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There’s nowhere to hide

 ๏ Memes travel...or not
 ๏ Honesty will out
 ๏ Your brand is your experience....like it or not
 ๏ Forget about “crafting” anything
 ๏ Embrace your detractors



                    225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
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There’s nowhere to hide

 ๏ Memes travel...or not
 ๏ Honesty will out
 ๏ Your brand is your experience....like it or not
 ๏ Forget about “crafting” anything
 ๏ Embrace your detractors
 ๏ BE HONEST


                    225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
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     225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
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     Reputation = Brand




     225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
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     The brand doesn’t make the institution,
        the institution makes the brand.




              225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
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The Communications Ecosystem



       225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
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     225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
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                                  Carton’s Law:

 What Works Best Online is What Can Only Work Online




              225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
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     225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
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     225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
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                                       Carton’s Law 2:

     Technology Changes Quickly, People Change Slowly




                 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
80                 A (somewhat incomplete) Timeline of Social Media
                                                                                                             not to scale




                                                       USENET
                                                        1979        listserv            Napster                                     flickr
                                                                      1986               1999                                       2004
         pneumatic post
             1865



                                                                                                                      SecondLife
                                                                                                                         2003
postal service
Persia, 550BC
                                                                           The Palace
                             radio      ARPANET                                             Wikipedia
                                                                              1994                                                            twitter
                             1891         1969                                                2001
                                                             The WELL                                                  Facebook                2006
                                                               1985                                     Friendster       2003
                                                                                                           2002




                                      @                                                                                 MySpace             YouTube
                                      email
                                                                                    Third Voice                          2003                 2005
                                      1966            BBS                IRC           1999
                                                      1978               1988
                          telephone
                                                                                                                      del.icio.us
                            ~1890
                                                                                                                        2003
     telegraph
    France, 1792                                     MUD1
                                                                                        Blogger
                                                     1978
                                                                                         1999

                                      CompuServe                        MoveOn
                                         1969                            1998                                                       digg
                                                                                        epinions                                    2004
                                                                                          1999



                                          225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
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                           Carton’s Law 3:


        Brands are collaborations




     225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
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Dealing With It



         225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
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Managing the Conversation




        225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
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Managing the Conversation


 ๏ Plan




          225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
83




Managing the Conversation


 ๏ Plan
 ๏ Monitor




             225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
83




Managing the Conversation


 ๏ Plan
 ๏ Monitor
 ๏ Evaluate




              225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
83




Managing the Conversation


 ๏ Plan
 ๏ Monitor
 ๏ Evaluate
 ๏ Engage



              225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
83




Managing the Conversation


 ๏ Plan
 ๏ Monitor
 ๏ Evaluate
 ๏ Engage



              225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
84




     225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
85


5 Questions to Ask When Developing
A Social Media Strategy




          225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
85


5 Questions to Ask When Developing
A Social Media Strategy
1.Why are we doing this?




             225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
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5 Questions to Ask When Developing
A Social Media Strategy
1.Why are we doing this?
2.How does it fit into our institutional mission and
 strategic plans?




              225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
85


5 Questions to Ask When Developing
A Social Media Strategy
1.Why are we doing this?
2.How does it fit into our institutional mission and
 strategic plans?
3.Who is going to maintain it?




              225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
85


5 Questions to Ask When Developing
A Social Media Strategy
1.Why are we doing this?
2.How does it fit into our institutional mission and
 strategic plans?
3.Who is going to maintain it?
4. How are we going to pay for it?


              225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
85


5 Questions to Ask When Developing
A Social Media Strategy
1.Why are we doing this?
2.How does it fit into our institutional mission and
 strategic plans?
3.Who is going to maintain it?
4. How are we going to pay for it?
5.What are we going to do less of?

              225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
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Reputation Tracking Resources
 ๏   www.trackur.com

 ๏   www.whostalkin.com

 ๏   search.twitter.com

 ๏   www.blogsearchengine.com

 ๏   www.rapleaf.com

 ๏   www.blogpulse.com

 ๏   blogsearch.google.com

 ๏   www.monitter.com

 ๏   www.boardreader.com
                       225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
87




     225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
87




     225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
87




     225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
87




     225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
88




The
Truth
is
Out
There
        225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
89




Engage?




          225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
90




Lessons of Generation TXT




         225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
90




Lessons of Generation TXT
๏ Things have changed. Drastically.




                       225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
90




Lessons of Generation TXT
๏ Things have changed. Drastically.
๏ New technology, new mindset.




                       225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
90




Lessons of Generation TXT
๏ Things have changed. Drastically.
๏ New technology, new mindset.
๏ Show, don’t tell.




                       225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
90




Lessons of Generation TXT
๏ Things have changed. Drastically.
๏ New technology, new mindset.
๏ Show, don’t tell.
๏ More information is better...they’re going to find it out anyway.




                        225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
90




Lessons of Generation TXT
๏ Things have changed. Drastically.
๏ New technology, new mindset.
๏ Show, don’t tell.
๏ More information is better...they’re going to find it out anyway.
๏ Accountability is a must.




                        225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
90




Lessons of Generation TXT
๏ Things have changed. Drastically.
๏ New technology, new mindset.
๏ Show, don’t tell.
๏ More information is better...they’re going to find it out anyway.
๏ Accountability is a must.
๏ Authenticity is a given. “Three Under a Tree” ain’t gonna work anymore.




                        225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
90




Lessons of Generation TXT
๏ Things have changed. Drastically.
๏ New technology, new mindset.
๏ Show, don’t tell.
๏ More information is better...they’re going to find it out anyway.
๏ Accountability is a must.
๏ Authenticity is a given. “Three Under a Tree” ain’t gonna work anymore.
๏ It’s about the experience.



                        225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
90




Lessons of Generation TXT
๏ Things have changed. Drastically.
๏ New technology, new mindset.
๏ Show, don’t tell.
๏ More information is better...they’re going to find it out anyway.
๏ Accountability is a must.
๏ Authenticity is a given. “Three Under a Tree” ain’t gonna work anymore.
๏ It’s about the experience.
๏ Think individuals, not audiences

                        225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
91




                                                     The Now Generation




     225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
92




     225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
92




     225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
93




Let’s Talk!
sean.carton@idfive.com

rcasey@rollins.edu




                     225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com

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CIC CAO Conference Presentation

  • 1. 1 CIC Institute for Chief Academic Officers November 10, 2009 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 2. 1 Cheap, Fast, and Out of Control Social Media, Recruitment, and Reputation Management CIC Institute for Chief Academic Officers November 10, 2009 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 3. 2 Joining the Conversation 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 4. 3 Let’s talk about Louise... 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 5. 4 09-28-2009, 12:35 PM #47 Northstarmom Got a quick reply from the provost that although Rollins' health center isn't open on weekends, the students' health Senior Member insurance covers visits to the Urgent Care Clinic that's right outside the campus. Also learned that the administration has posted flyers around campus including under students' doors telling students what to do if they Join Date: Aug 2004 have H1N1 symptoms. Posts: 14,940 Will be following up about this with S, who for various reasons -- including mentoring freshmen and having roommates who have been peer counselors-- should be well aware of the options for handing illnesses. I guess even the most mature and thoughtful students can lack knowledge/sense when it comes to being sick. Reply www.collegeconfidential.com 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 6. 4 09-28-2009, 12:35 PM #47 Northstarmom Got a quick reply from the provost that although Rollins' health center isn't open on weekends, the students' health Senior Member insurance covers visits to the Urgent Care Clinic that's right outside the campus. Also learned that the administration has posted flyers around campus including under students' doors telling students what to do if they Join Date: Aug 2004 have H1N1 symptoms. Posts: 14,940 Will be following up about this with S, who for various reasons -- including mentoring freshmen and having roommates who have been peer counselors-- should be well aware of the options for handing illnesses. I guess even the most mature and thoughtful students can lack knowledge/sense when it comes to being sick. Reply www.collegeconfidential.com 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 7. 5 Cat patrols Facebook... 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 8. 6 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 9. 7 Sean Carton, idfive 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 10. 8 August 15, 1971 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 11. 9 The 7 big trends that are changing everything ๏ The consumer is in control ๏ The move from atoms to bits ๏ Moving from real time to MY time ๏ The end of centralization ๏ The future is always on ๏ The end of the desktop ๏ Welcome to the global conversation 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 12. 10 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 13. 11 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 14. 12 “Mommy, why can’t I pause the TV?” 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 15. Prospect Broadcast Media Telemarketing Mobile Web Social Media Email Direct Print Mail 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 16. 14 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 17. 15 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 18. connections 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 19. 17 Welcome to the Now World Order 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 20. 18 What is “social media” 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 21. 19 Marshal McLuhan “The medium is the message.” Media: a technology that affects society not by its content but by its characteristics. 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 22. 20 no “content”... ...but has social effect 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 23. 21 “media” Sender information or data Receiver 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 24. 21 “mass media” Receiver or data tion rma info Sender information or data Receiver info rma tion or d ata Receiver 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 25. 22 social: the interaction of humans with other humans media: technology used to store and deliver information or data 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 26. 23 social media Participant or data n atio in form Participant information or data Participant infor mati on o r dat a Participant 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 27. 24 Social Media: technologies that facilitate interactions between humans using information or data. 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 28. 25 Social Media: technologies that facilitate conversations 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 29. 26 Social Media, Recruitment, & Communication 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 30. 27 A (somewhat incomplete) Timeline of Social Media not to scale USENET 1979 listserv Napster flickr 1986 1999 2004 pneumatic post 1865 SecondLife 2003 postal service Persia, 550BC The Palace radio ARPANET Wikipedia 1994 twitter 1891 1969 2001 The WELL Facebook 2006 1985 Friendster 2003 2002 @ MySpace YouTube email Third Voice 2003 2005 1966 BBS IRC 1999 1978 1988 telephone del.icio.us ~1890 2003 telegraph France, 1792 MUD1 Blogger 1978 1999 CompuServe MoveOn 1969 1998 digg epinions 2004 1999 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 31. 28 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 32. 29 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 33. 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 34. 31 source: http://belanger.wordpress.com/2007/06/28/the-ebb-and-flow-of-social-networking/ 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 35. study of social studentPOLL media and college choice  Joint study with studentPOLL and CollegeBoard.  Online survey administered to senior registrants for the SAT  Email invitation in third week of October to a random sample sample of about 34,000 registrants  960 surveys completed  Findings weighted to represent socioeconomic, racial, income of registrant population 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 36. Demographics of sample Gender  Male 44.5%  Female 55.5 Race  Asian/Indian 10.2%  African American 12.3%  Hispanic/Latino 15.2%  Caucasian/Middle Eastern 55.7%  Other/No Answer 6.5% Income  < $50,000 19.8%  50,000 - < 100,000 22.5%  >= 100,000 21.3%  DK/NA/REF 36.3% 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 37. Use of SNS nearly universal  Nine out of every ten college-bound students visits social networking sites  African Americans are more likely (97%) than Hispanics (86%) or Whites (88%) to visit SNS  84 percent have a personal page or profile on a social networking site  African Americans are more likely (93%) than whites (84%) to have SNS profile page  Lack of time (46 percent) and parental veto (28 percent) chief obstacle to those without profiles on sites 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 38. Facebook and MySpace dominate SNS world  Facebook and MySpace are by far the most used sites.  79 percent have profile on Facebook, 69 percent on MySpace  Profiles lower than 10 percent on all other sites  Asians (87%), Whites (86%) and African Americans (73%) are more likely to have a Facebook page than are Hispanics (55%). Hispanics (88%) are more likely than Asians (60%) or Whites (65%) to have a MySpace page.  Facebook the most often visited site (60 percent) with MySpace far behind (38 percent)  Asians (69%) and Whites (also 69%) were more likely than African Americans (46%) and Hispanics (31%) to visit Facebook. Hispanics (68%) and African Americans (52%) are more likely than Asians (24%) or Whites (29%) to visit MySpace. 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 39. Figure 1: Percent attending one of the following they first heard about on a social networkin An event sponsored by a college you're interested in 7% An event related to college admission 9% A political event 13% A study group or study session 18% A sporting event 31% A concert/musical event 40% A party or other social gathering 56% 0% 9% 19% 28% 37% 47% 56% 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 40. 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 41. 38 source: Annenberg School Digital Futures Report 2007 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 42. 39 Teens and social networking 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 43. 40 Teens and Communication 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 44. 41 The point: ๏ They’re connected all the time ๏ They like to talk ๏ News spreads faster than ever ๏ They consume and create 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 45. 41 The point: ๏ They’re connected all the time ๏ They like to talk ๏ News spreads faster than ever ๏ They consume and create 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 46. 42 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 47. 43 How memes get made 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 48. 44 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 49. 45 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 50. 46 Memes ๏ units of cultural information ๏ cultural evolution or cultural diffusion ins wk e ๏ subject to natural selection Da en ard sh G R ich elfi ๏ variation Th e S 1976 ๏ competition ๏ mutation ๏ it’s not survival of the fittest, it’s survival of fastest (those best able to spread) 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 51. 47 Viral Transmission Virus Virus Host Virus Virus 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 52. 48 TB Transmission 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 53. 49 High School Dating 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 54. 50 Graph of The Internet 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 55. 51 “The Tipping Point” ๏ “Hubs” Malcolm Gladwell ๏ “Superconnectors” ๏ “Influentials” ๏ Viral media based on the theory that a few important people in a network can accelerate transmission and acceptance of an idea. 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 56. 52 One-to-one Duncan Watts ๏ Memes take hold because culture is ready ๏ Six degrees of separation true, but connectors not important ๏ People influence others around them ๏ Anybody is just as likely to launch a trend as anyone else 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 57. 53 vs. 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 58. 53 vs. 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 59. 54 Where are they talking about you? (and what are they saying?) 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 60. 55 It’s not just Facebook/Myspace 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 61. 56 it ain’t silly...it matters 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 62. Forbes magazine explaining the scientific methodology for their college rankings survey: the staff at CCAP gathered data from a variety of sources. They based 25% of the rankings on 4 million student evaluations of courses and instructors, as recorded on the Web site RateMyProfessors.com. Another 25% is based on post- graduate success, equally determined by enrollment-adjusted entries in Who's Who in America, and by a new metric, the average salaries of graduates reported by Payscale.com. 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 63. 58 Video “University of Arizona Pool Party” “Cornell Drunk” 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 64. 58 Video “University of Arizona Pool Party” “Cornell Drunk” 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 65. 58 Video “University of Arizona Pool Party” “Cornell Drunk” 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 66. 59 Comments 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 67. 60 Ratings 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 68. Flickr 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 69. 62 Out of control 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 70. 62 Out of control ๏ You can’t control this. Period. Get over it. 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 71. 62 Out of control ๏ You can’t control this. Period. Get over it. ๏ It’s about what you say about yourself and what they say about you. 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 72. 62 Out of control ๏ You can’t control this. Period. Get over it. ๏ It’s about what you say about yourself and what they say about you. ๏ Cognitive Dissonance is bad...unless you’re doing it on purpose. 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 73. 62 Out of control ๏ You can’t control this. Period. Get over it. ๏ It’s about what you say about yourself and what they say about you. ๏ Cognitive Dissonance is bad...unless you’re doing it on purpose. ๏ The good news/bad news: more media = less attention 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 74. 62 Out of control ๏ You can’t control this. Period. Get over it. ๏ It’s about what you say about yourself and what they say about you. ๏ Cognitive Dissonance is bad...unless you’re doing it on purpose. ๏ The good news/bad news: more media = less attention ๏ Stop thinking linearly: think “play” (or, if you have to talk to your boss, call it “testing” or “experimenting”) 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 75. 63 Online Brand Management 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 76. 64 fries! 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 77. 65 brand 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 78. 65 Institution brand Constituents 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 79. 66 Doing it right 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 80. 67 (but recent research indicates only 15% of “viral” media passed on) 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 81. 68 Doing it wrong... 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 82. 69 ...then again... 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 83. 70 There’s nowhere to hide 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 84. 70 There’s nowhere to hide ๏ Memes travel...or not 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 85. 70 There’s nowhere to hide ๏ Memes travel...or not ๏ Honesty will out 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 86. 70 There’s nowhere to hide ๏ Memes travel...or not ๏ Honesty will out ๏ Your brand is your experience....like it or not 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 87. 70 There’s nowhere to hide ๏ Memes travel...or not ๏ Honesty will out ๏ Your brand is your experience....like it or not ๏ Forget about “crafting” anything 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 88. 70 There’s nowhere to hide ๏ Memes travel...or not ๏ Honesty will out ๏ Your brand is your experience....like it or not ๏ Forget about “crafting” anything ๏ Embrace your detractors 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 89. 70 There’s nowhere to hide ๏ Memes travel...or not ๏ Honesty will out ๏ Your brand is your experience....like it or not ๏ Forget about “crafting” anything ๏ Embrace your detractors ๏ BE HONEST 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 90. 71 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 91. 72 Reputation = Brand 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 92. 73 The brand doesn’t make the institution, the institution makes the brand. 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 93. 74 The Communications Ecosystem 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 94. 75 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 95. 76 Carton’s Law: What Works Best Online is What Can Only Work Online 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 96. 77 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 97. 78 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 98. 79 Carton’s Law 2: Technology Changes Quickly, People Change Slowly 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 99. 80 A (somewhat incomplete) Timeline of Social Media not to scale USENET 1979 listserv Napster flickr 1986 1999 2004 pneumatic post 1865 SecondLife 2003 postal service Persia, 550BC The Palace radio ARPANET Wikipedia 1994 twitter 1891 1969 2001 The WELL Facebook 2006 1985 Friendster 2003 2002 @ MySpace YouTube email Third Voice 2003 2005 1966 BBS IRC 1999 1978 1988 telephone del.icio.us ~1890 2003 telegraph France, 1792 MUD1 Blogger 1978 1999 CompuServe MoveOn 1969 1998 digg epinions 2004 1999 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 100. 81 Carton’s Law 3: Brands are collaborations 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 101. 82 Dealing With It 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 102. 83 Managing the Conversation 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 103. 83 Managing the Conversation ๏ Plan 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 104. 83 Managing the Conversation ๏ Plan ๏ Monitor 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 105. 83 Managing the Conversation ๏ Plan ๏ Monitor ๏ Evaluate 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 106. 83 Managing the Conversation ๏ Plan ๏ Monitor ๏ Evaluate ๏ Engage 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 107. 83 Managing the Conversation ๏ Plan ๏ Monitor ๏ Evaluate ๏ Engage 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 108. 84 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 109. 85 5 Questions to Ask When Developing A Social Media Strategy 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 110. 85 5 Questions to Ask When Developing A Social Media Strategy 1.Why are we doing this? 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 111. 85 5 Questions to Ask When Developing A Social Media Strategy 1.Why are we doing this? 2.How does it fit into our institutional mission and strategic plans? 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 112. 85 5 Questions to Ask When Developing A Social Media Strategy 1.Why are we doing this? 2.How does it fit into our institutional mission and strategic plans? 3.Who is going to maintain it? 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 113. 85 5 Questions to Ask When Developing A Social Media Strategy 1.Why are we doing this? 2.How does it fit into our institutional mission and strategic plans? 3.Who is going to maintain it? 4. How are we going to pay for it? 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 114. 85 5 Questions to Ask When Developing A Social Media Strategy 1.Why are we doing this? 2.How does it fit into our institutional mission and strategic plans? 3.Who is going to maintain it? 4. How are we going to pay for it? 5.What are we going to do less of? 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 115. 86 Reputation Tracking Resources ๏ www.trackur.com ๏ www.whostalkin.com ๏ search.twitter.com ๏ www.blogsearchengine.com ๏ www.rapleaf.com ๏ www.blogpulse.com ๏ blogsearch.google.com ๏ www.monitter.com ๏ www.boardreader.com 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 116. 87 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 117. 87 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 118. 87 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 119. 87 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 120. 88 The Truth is Out There 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 121. 89 Engage? 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 122. 90 Lessons of Generation TXT 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 123. 90 Lessons of Generation TXT ๏ Things have changed. Drastically. 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 124. 90 Lessons of Generation TXT ๏ Things have changed. Drastically. ๏ New technology, new mindset. 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 125. 90 Lessons of Generation TXT ๏ Things have changed. Drastically. ๏ New technology, new mindset. ๏ Show, don’t tell. 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 126. 90 Lessons of Generation TXT ๏ Things have changed. Drastically. ๏ New technology, new mindset. ๏ Show, don’t tell. ๏ More information is better...they’re going to find it out anyway. 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 127. 90 Lessons of Generation TXT ๏ Things have changed. Drastically. ๏ New technology, new mindset. ๏ Show, don’t tell. ๏ More information is better...they’re going to find it out anyway. ๏ Accountability is a must. 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 128. 90 Lessons of Generation TXT ๏ Things have changed. Drastically. ๏ New technology, new mindset. ๏ Show, don’t tell. ๏ More information is better...they’re going to find it out anyway. ๏ Accountability is a must. ๏ Authenticity is a given. “Three Under a Tree” ain’t gonna work anymore. 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 129. 90 Lessons of Generation TXT ๏ Things have changed. Drastically. ๏ New technology, new mindset. ๏ Show, don’t tell. ๏ More information is better...they’re going to find it out anyway. ๏ Accountability is a must. ๏ Authenticity is a given. “Three Under a Tree” ain’t gonna work anymore. ๏ It’s about the experience. 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 130. 90 Lessons of Generation TXT ๏ Things have changed. Drastically. ๏ New technology, new mindset. ๏ Show, don’t tell. ๏ More information is better...they’re going to find it out anyway. ๏ Accountability is a must. ๏ Authenticity is a given. “Three Under a Tree” ain’t gonna work anymore. ๏ It’s about the experience. ๏ Think individuals, not audiences 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 131. 91 The Now Generation 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 132. 92 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 133. 92 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com
  • 134. 93 Let’s Talk! sean.carton@idfive.com rcasey@rollins.edu 225 e. redwood street baltimore, md 21202 410.837.5555 www.idfive.com

Hinweis der Redaktion

  1. This is the day that the US went off the Gold Standard. It&amp;#x2019;s essentially the day that the world became an information economy, an economy based on data rather than stuff. All of a sudden money went from representing a physical-world commodity to representing what we said (and/or agreed) it represented. Everything that&amp;#x2019;s happening right now-- from the economy to the internet-- is a direct line on the vector of this change.