Influencing policy (training slides from Fast Track Impact)
Alex brownbag engaging and retaining members
1. Engaging and Retaining Members:
Building 365 Day Communication Plan
Presented by
Scott Oser and
Tony Rossell
2. Very Little Difference Between
Non-Engaged Members and Lapsed Members
Members “who are not involved lie perilously close to
former members in the overarching assessment of the value
they derive from associations. If former members are
thought to be dead, the uninvolved are close to comatose”
(The Decision to Join, p 4).
Membership Engagement Research
3. Data Analytics for one association on engagement.
– Members who attended an association meeting in the past year were
19% more likely to renew than those who did not attend a meeting.
– Members who attended four or more meetings were 30% more likely
to renew than members who never attended a meeting.
– Members who placed a product order in the past year were 28% more
likely to renew than those who had not placed an order.
– Members who upgraded their membership in the past year to a higher
level of service were 12% more likely to renew.
Membership Engagement Strategy
MGI Data Analytics Research
4. Building Your Value Proposition
Vision
RelationshipReward
What separates you from all other
organizations?
ASAE’s Decision to Join -- research of
16,944 members and former
members from 18 associations --
highlights these components of the
membership value proposition.
Membership Engagement Strategy
6. “A communications tactic that is correlated
with higher renewal rates is a volunteer or
staff welcome phone call. Associations
showing increases in overall membership
over the past year are significantly more
likely to use this personal service”
Membership Engagement Strategy
(2010 MGI Membership Marketing Benchmarking Report)
10. Membership Renewal Strategy
Many surveys of former
members show that the
number one reason a member
has not renewed is because
they say, “I Forgot”
11. “Associations with overall increases in
membership over the past year, as well as
those with renewal rates higher than 80%,
are more likely to attempt more renewal
contacts. . . These increases in renewal rates
appear after seven contacts.”
2010 Membership Marketing Benchmarking Report, page 22.
Membership Renewal Strategy
15. ”Personal contact appears to be a key
ingredient for increasing renewals.
Associations with renewal rates of 80% or
higher are significantly more likely to use
personal approaches such as peer to peer
member contacts to help with renewal
efforts.”
(2010 MGI Membership Marketing Benchmarking Report)
Membership Renewal Strategy
16. Building the 365 Day
Communications Plan
The Special Education Association of America (SEAA)
• 80,000 members
• 20,000 new members a year
• 75% overall renewal rate
• 60% first year member renewal rate
• $95 annual dues for Basic membership (60,000 members who get
magazine and newsletter)
• $149 annual dues for All-Inclusive membership (20,000 members who
also get books and PD discount)
Access to information – 4.22
Professional Development – 3.91
Network – 3.72
Of those who responded to the survey and had dropped a membership, the primary reason reported by 56.1 percent of the responders said that they dropped membership because they “did not receive the expected value to justify the cost of the dues” (page 81). If members do not join for value, they sure leave for lack of value.
Tony