The document discusses a workshop on the POCKET Showcase project between universities. It describes how the University of Derby developed content for OpenLearn, including uploading the final unit of a Customer Service Skills course. This unit used films to convey human elements of customer service. It also describes how units can be downloaded in different formats from OpenLearn and transferred to other systems like Blackboard. Representatives from the University of Bolton and University of Exeter presented on their involvement in the project.

1. POCKET Showcase
• Sarah Darley, University of Derby
• Roy Attwood, University of Bolton
• Mike Jeffries, University of Exeter
Workshop 16 October 2008
www.derby.ac.uk

2. University of Derby: Content Development Process
www.derby.ac.uk

3. Customer Service Skills Unit
• ‘Responding to
Customer Needs’:
The final unit
uploaded onto
OpenLearn
• Films were
appropriate to get
across the human
element in
customer service.
www.derby.ac.uk

4. Downloading from OpenLearn
• Each unit can be
downloaded in
various formats
• This allows the
units to be
transferred to a
VLE like
Blackboard
www.derby.ac.uk

5. University of Bolton
www.derby.ac.uk

6. University of Exeter
www.derby.ac.uk

7. Exeter unit on OpenLearn
www.derby.ac.uk

8. Thank you for listening!
• To view all of the POCKET units so far developed
on OpenLearn please visit
http://labspace.open.ac.uk/tag/index.php?id=7791
www.derby.ac.uk

9. Project Partners
www.derby.ac.uk