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Accelerate Brand Publishing Module

                                                   Social Media & Content
                                                 Integrating & Atomising Content




                                 Apple Cores & Orange Slices
                                 What’s the difference be-
  Learning                       tween content marketing and
  Objectives                     social media marketing?

  Understand how content         It’s easy to confuse the two,
  marketing and social media     but if you see content market-
  interact and differ            ing as creating the currency
                                 of social media channels,
  Build an integrated content    then the differences – and
  marketing campaign using       how they complement – each
  social media                   other, becomes clearer.
  Learn how to ‘social’ listen   At the heart of content mar-
  to your customers to help      keting is the creation of a
  drive content                  core of content – a ‘centre of
                                 gravity’ such as a website –
  Understand how to meas-
  ure success
                                 while social media provides            Accelerate Content Marketing and Social
                                 the delivery mechanism for            Media is one of the first courses in Australia
                                 that content to reach audienc-        to bring these two disciplines together, ex-
                                 es, customers, potential cus-         plaining how they can be integrated to pro-
                                 tomers and fans.                      duce measurable results delivered across
                                                                       multiple channels.

                                 Crafting a case for social content
                                                                                    Kraft Foods is a leader in content
 Key Take Aways                                                                     marketing because it threads this
                                                                                    needle of fascinating content
 Content marketing and so-
 cial media marketing have
                                                                                    through it’s many social media
 the same objectives, but                                                           needles. It builds on a centre of
 NOT the same approach                                                              gravity that supports the tone and
                                                                                    feel of its content. Kraft further-
 Content is the currency of                                                         more integrates its messaging,
 social media                                                                       listens to the response to it and
                                                                                    measures the outcomes.
 Using social media to listen
 to your audience before a
 content marketing initiative
 will increase chances of        Content marketing complements
 success                         social media well when both are
                                 deployed to do what they do best.
 Images are becoming an          With social media, that means an
 increasingly valuable curren-
 cy...
                                 opportunity to grow audiences,
                                 leverage word of mouth and gen-
 Maximise your core content      erate increased brand awareness.
 by atomising and morphing it    With great content, you can pre-
 into different offerings
                                 sent magnetic content, cement
 Never stop listening            relationships, build trust and hold
                                 the customer’s hand throughout
 Never stop engaging             the buying process.

 Never stop measuring


© Digital Chameleon                                       info@digitalchameleon.net or visit www.digitalchameleon.net
Social Media &          Social Media Noise
Content
Integrating &           With so many social media platforms
                        popping up, marketers are beset by a
Atomising Content
                        myriad of options when it comes to
                        developing content. Understanding
                        what format each channel requires and
                        how to optimise it for each audience is
                        key. That doesn’t mean you are exten-
                        sively rewriting your core content each
                        time, or that you are considering the
                        formats of the different channels when
 While Twitter may      you create that core content
 introduce you to       (remember, content marketing is about
                        the audience, not the delivery)
 just
 new people, Face-      giving it different angles and spin that
 book could well be     resonate with audience expectations
 where you preach       on each network.
 to the converted.
 An AdAge survey
 of fans of major       Match Content With Channels
 brands found that
 84% of a compa-
 ny’s Facebook fan
 base are already
 customers.

 And that means
 that Facebook
 fans want what
 loyal customers
 want – content that
 rewards them such
 as special offers,
 member-only are-
 as and events, the
 nod on new prod-
 ucts.

 Create fans-only
 area with special
 offers and content.    To make the best use of social               Look for new people YOU want to
 Make sure your         media platforms, you need to                 follow Finally, always reply, al-
 staff active in the    speak the various languages as-              ways link.
                        sociated with these platforms.
 sense that they        With Twitter, above all, tweets
 are commenting         must be quality content...people
 on other pages,        will re-tweet on the basis of your
                        headline if it captures the imagina-
 inviting friends and   tion. But if it doesn't add value, ie.
 contacts and shar-     Is tweeting for tweetings sake,
 ing content not just   they will stop trusting you. That's
                        why it needs to be authentic con-
 about your brand       tent (not just your latest sales
 that can be of use.    offer'). Will it make sense as a
                        tweet and a re-tweet? What are
                        other tweeters tweeting about –
                        can you get involved? Look at
                        new followers and decide whether
                        you will follow them. Look for
                        interesting content to re-tweet
Page 2

© Digital Chameleon                                      info@digitalchameleon.net or visit www.digitalchameleon.net
Journey of a Story                                   Here is a big story from the BBC about Rick
                                                                                                              Social Media &
                                                          Santorum bowing out of the republican nomina-
                                                                                                                     Content
                                                          tion race in the US.                                 Integrating &
                                                                                                                  Atomising
                                                          You can see here how what PR Newswire
                                                          terms ‘atomising’ content in its white paper on
                                                          how content is the currency of social media.

                                                          The BBC has to decide which of those channels
                                                          are appropriate for its audiences – Pinterest
                                                          may not be where their target audience is, for
                                                          example even though we’re shown how it could
                                                          be used here. But you can see how each ele-
                                                          ment of the content could potentially have a
                                                          channel on a social media network and in the
                                                          BBC’s centre of gravity.




     Going Viral
    Here are some ways for how your video content
    can go viral, though also remember a few basics -
    Shorter videos get passed around much quicker
    and regularly than longer ones. 15 second videos
    get shared 37% more than videos between 30 secs
    and one minute.
    As Boo knows, FB is the place for videos being
    shared - a video on FB is shared 218% more than
    on Twitter or other channels.
    Target women and younger readers, as they are
    more likely to share - this no doubt explains Boo’s
    success.




                                                          Establishing an Image Strategy
                                                          As with any strategy, an image strategy needs to start with who
                                                          your audience is, where they are and how your content will
                                                          help, inform or entertain them. Here are some tips on different
                                                          ways you can use image content to meet different objectives.:

                                                                Use historical or archived images

                                                                Show photography of company buildings and offices -
                                                                 then and now

                                                                Take stills from old TVC, newspaper or magazine ads

                                                                Do a visual timeline of milestones for the company.



                                                                    Accumulating Brand Wealth
                                                                    The combination of engaging content and social
                                                                    media distribution can have a direct impact on cus-
                                                                    tomer journey – which means if you are measuring
                                                                    the right metrics, you can show how they align with
                                                                    the sales cycle. It is a continual process of accumu-
                                                                    lating brand wealth, which can be counted and
                                                                    grown.

                                                                                                                 Page 3

© Digital Chameleon                                           info@digitalchameleon.net or visit www.digitalchameleon.net
Term                     Definition                                                  Social Media &
                                                                                      Content
                                                                                      Integrating &
 Atomising                breaking your core content down in to formats suitable for different mediums e.g.
                                                                                      Atomising Content
                          forming a Tweet out of a the subject of a white paper

 Curate                   Select and organise information

 Image content strategy   devising a strategy around the images associated with your brand, whether they
                          are in existence or newly created

 Infographics             graphic visual representations of information, data or knowledge

 Link bait                any content or feature, within a website, designed specifically to gain attention or
                          encourage others to link to the website

 Long tail journalism     tailoring content for long term exposure and engagement, as opposed to more
                          immediate "big bang" impact

 Morphing                 taking core content and changing it into different offerings e.g. information from
                          an e-book into an infographic

 Multi-tweeting           creating different Twitter accounts for different audiences

 Retweet                  republishing someone else’s tweet although the original tweet along with author
                          is included

 So/Lo/Mo                 Social-Local-Mobile

 Social media marketing   efforts to create content that attracts attention and encourages readers to share
                          it with their social networks

 Tweet                    Post of under 140 characters on Twitter

 Viral                    An image, video, or piece of content that is circulated rapidly on the Internet to
                          engage with a follower




                                                                                                  Page 4

© Digital Chameleon                              info@digitalchameleon.net or visit www.digitalchameleon.net

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Accelerate Brand Publishing Social Media & Content Guide 2012

  • 1. Accelerate Brand Publishing Module Social Media & Content Integrating & Atomising Content Apple Cores & Orange Slices What’s the difference be- Learning tween content marketing and Objectives social media marketing? Understand how content It’s easy to confuse the two, marketing and social media but if you see content market- interact and differ ing as creating the currency of social media channels, Build an integrated content then the differences – and marketing campaign using how they complement – each social media other, becomes clearer. Learn how to ‘social’ listen At the heart of content mar- to your customers to help keting is the creation of a drive content core of content – a ‘centre of gravity’ such as a website – Understand how to meas- ure success while social media provides Accelerate Content Marketing and Social the delivery mechanism for Media is one of the first courses in Australia that content to reach audienc- to bring these two disciplines together, ex- es, customers, potential cus- plaining how they can be integrated to pro- tomers and fans. duce measurable results delivered across multiple channels. Crafting a case for social content Kraft Foods is a leader in content Key Take Aways marketing because it threads this needle of fascinating content Content marketing and so- cial media marketing have through it’s many social media the same objectives, but needles. It builds on a centre of NOT the same approach gravity that supports the tone and feel of its content. Kraft further- Content is the currency of more integrates its messaging, social media listens to the response to it and measures the outcomes. Using social media to listen to your audience before a content marketing initiative will increase chances of Content marketing complements success social media well when both are deployed to do what they do best. Images are becoming an With social media, that means an increasingly valuable curren- cy... opportunity to grow audiences, leverage word of mouth and gen- Maximise your core content erate increased brand awareness. by atomising and morphing it With great content, you can pre- into different offerings sent magnetic content, cement Never stop listening relationships, build trust and hold the customer’s hand throughout Never stop engaging the buying process. Never stop measuring © Digital Chameleon info@digitalchameleon.net or visit www.digitalchameleon.net
  • 2. Social Media & Social Media Noise Content Integrating & With so many social media platforms popping up, marketers are beset by a Atomising Content myriad of options when it comes to developing content. Understanding what format each channel requires and how to optimise it for each audience is key. That doesn’t mean you are exten- sively rewriting your core content each time, or that you are considering the formats of the different channels when While Twitter may you create that core content introduce you to (remember, content marketing is about the audience, not the delivery)
 just new people, Face- giving it different angles and spin that book could well be resonate with audience expectations where you preach on each network. to the converted. An AdAge survey of fans of major Match Content With Channels brands found that 84% of a compa- ny’s Facebook fan base are already customers. And that means that Facebook fans want what loyal customers want – content that rewards them such as special offers, member-only are- as and events, the nod on new prod- ucts. Create fans-only area with special offers and content. To make the best use of social Look for new people YOU want to Make sure your media platforms, you need to follow Finally, always reply, al- staff active in the speak the various languages as- ways link. sociated with these platforms. sense that they With Twitter, above all, tweets are commenting must be quality content...people on other pages, will re-tweet on the basis of your headline if it captures the imagina- inviting friends and tion. But if it doesn't add value, ie. contacts and shar- Is tweeting for tweetings sake, ing content not just they will stop trusting you. That's why it needs to be authentic con- about your brand tent (not just your latest sales that can be of use. offer'). Will it make sense as a tweet and a re-tweet? What are other tweeters tweeting about – can you get involved? Look at new followers and decide whether you will follow them. Look for interesting content to re-tweet Page 2 © Digital Chameleon info@digitalchameleon.net or visit www.digitalchameleon.net
  • 3. Journey of a Story Here is a big story from the BBC about Rick Social Media & Santorum bowing out of the republican nomina- Content tion race in the US. Integrating & Atomising You can see here how what PR Newswire terms ‘atomising’ content in its white paper on how content is the currency of social media. The BBC has to decide which of those channels are appropriate for its audiences – Pinterest may not be where their target audience is, for example even though we’re shown how it could be used here. But you can see how each ele- ment of the content could potentially have a channel on a social media network and in the BBC’s centre of gravity. Going Viral Here are some ways for how your video content can go viral, though also remember a few basics - Shorter videos get passed around much quicker and regularly than longer ones. 15 second videos get shared 37% more than videos between 30 secs and one minute. As Boo knows, FB is the place for videos being shared - a video on FB is shared 218% more than on Twitter or other channels. Target women and younger readers, as they are more likely to share - this no doubt explains Boo’s success. Establishing an Image Strategy As with any strategy, an image strategy needs to start with who your audience is, where they are and how your content will help, inform or entertain them. Here are some tips on different ways you can use image content to meet different objectives.:  Use historical or archived images  Show photography of company buildings and offices - then and now  Take stills from old TVC, newspaper or magazine ads  Do a visual timeline of milestones for the company. Accumulating Brand Wealth The combination of engaging content and social media distribution can have a direct impact on cus- tomer journey – which means if you are measuring the right metrics, you can show how they align with the sales cycle. It is a continual process of accumu- lating brand wealth, which can be counted and grown. Page 3 © Digital Chameleon info@digitalchameleon.net or visit www.digitalchameleon.net
  • 4. Term Definition Social Media & Content Integrating & Atomising breaking your core content down in to formats suitable for different mediums e.g. Atomising Content forming a Tweet out of a the subject of a white paper Curate Select and organise information Image content strategy devising a strategy around the images associated with your brand, whether they are in existence or newly created Infographics graphic visual representations of information, data or knowledge Link bait any content or feature, within a website, designed specifically to gain attention or encourage others to link to the website Long tail journalism tailoring content for long term exposure and engagement, as opposed to more immediate "big bang" impact Morphing taking core content and changing it into different offerings e.g. information from an e-book into an infographic Multi-tweeting creating different Twitter accounts for different audiences Retweet republishing someone else’s tweet although the original tweet along with author is included So/Lo/Mo Social-Local-Mobile Social media marketing efforts to create content that attracts attention and encourages readers to share it with their social networks Tweet Post of under 140 characters on Twitter Viral An image, video, or piece of content that is circulated rapidly on the Internet to engage with a follower Page 4 © Digital Chameleon info@digitalchameleon.net or visit www.digitalchameleon.net