PING is the easiest way to measure IT user satisfaction. Learn how PING can facilitate your IT survey.

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2. Benefits of measuring satisfaction
Measuring the impact of service improvement initiatives can be
Active management
difficult. Measuring satisfaction helps identify the initiatives that
of satisfaction makes a real difference.
Putting in place a What gets measured gets done. Monthly satisfaction results helps IT
culture of service managers to stay focused on the importance of user satisfaction.
Research shows that user satisfaction is used as the measure of IT
Managing the
value by business managers. Surveys brings a more objective view of
business value of IT satisfaction (as opposed to gossips around the water-cooler).
Successful IT leaders actively manage satisfaction.
www.simonchapleau.com
514.612.0511

3. Different stakeholders, different needs
Business managers survey
• Projects
Revolution • Governance
• Partnership
Differentiation
Integrated Information
User satisfaction survey
Stability and Security • Support
Infrastructure and connectivity • Equipment
• Applications
We have different surveys depending on the stakeholder group. Individual users are
assessed on basic services while business managers are measured on strategic
considerations.
www.simonchapleau.com
514.612.0511

4. A survey that evolves with your needs
Base survey Base Survey – Business Manager
Standard set of questions used for benchmarking
Base Survey - User
and long-term analysis.
Project surveys Project XYZ
Questions added for specific projects or initiatives Project ABC
Diagnostic surveys Email performance
Questions added for specific issue Help-desk
January February March April May June
Each month, you can add questions for specific initiatives, projects or issues that needs
further investigation.
www.simonchapleau.com
514.612.0511

5. Why choose us
• Confidential surveys are proven to provide more valid responses as
Confidentiality respondents are not afraid of retaliation.
• We do all the work. From survey creation, administration and invitations.
Speed • We can start measuring satisfaction in days.
• We adapt the survey every month to measure specific projects or issues.
Flexibility • We tailor questions to specific user groups (one department or one
project for example).
• We specialize in managing user satisfaction and have in-depth expertise in
Expertise creating surveys that are valid and have high response rates.
We make measuring satisfaction easy.
www.simonchapleau.com
514.612.0511

6. Contact us to get started.
514.612.0511
info@simonchapleau.com
www.simonchapleau.com/PING
www.simonchapleau.com
514.612.0511