Dutch Identity theft support office. Findings based on more than two years\' experience of helping victims of identity theft. Engish language.

1. Ministry of the Interior and Kingdom Relations The Netherlands Help! I’m a victim of identity theft! Identity theft Victims Support Office In Dutch: Centraal Meld- en informatiepunt Identiteitsfraude en –fouten (CMI) Understanding victims of identity theft Michel Savelkoul www.overheid.nl/identiteitsfraude www.rijksoverheid.nl Sure. That’s what they all say.

2. The crime and its enabler: identity theft & identity fraud Villain Victim of crime Crime: fraud, forgery, drugs farming, etc etc (to be found in penal law) Victim of IDtheft Identity fraud . ( committing fraud with other’s identifiction ) Identity theft . ( stealing/creating identifying data )

5. RDW (driving license & car registration) Prosecution Ministry Security & Justice Local Government’s association of Citizen Registration Ministry Interior (passports) … and any other useful agency not included in covenant. The identity theft support office Immigration office Justice MatchingAuthority Case Manager Central Government Contact point Military police Police Centre of Expertise

7. Challenges for public policy (1) Causes: bad awareness, even worse control Awareness: Research shows that people are ignorant about IDtheft. Simple prevention is not applied. Is this a government matter? Is THIS a government matter? (Proving market failure etc) IDENTITY CRIMINAL Control: Vulnerable private sector industries have no incentives to prevent fraud with identifying data of docs.

8. Challenges for public policy (2) Consequences: too little correction mechanisms in organizations and supply chains Standard Procedures “ We did nothing wrong. We followed the procedure!” “ We have no fraud problem. We have no record of fraud. We don’t register fraud.” “ The law does not allow us to correct errors. Yes, that’s inconvenient.” “ In this supply chain something clearly went wrong. But it wasn’t us.” Supply chains are designed exclusively for standardized mass cases. Individual errors often get the ‘Teflon treatment’.