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Imperial Mobile -
  our journey
*Lisa*
Project timeline

Contract signature         24 June 2011
Discovery day              28 June 2011
Application installation   5 August 2011
System testing             24 August 2011
UAT                        16 September 2011
Live                       21 September 2011


Contract to live in 12 weeks
Stefan Tell
Requirements


               Locations - MUST
               Pocket guide - MUST
               Feeds - SHOULD
               PC availability - SHOULD
               People Search – SHOULD
               Announcements – SHOULD
               Blackboard – SHOULD
               Courses - COULD
               Friend finder - COULD
               Library search – COULD
               Alerts - COULD
Flexible requirements

Locations
Pocket guide
Help finder
Welcome week
Announcements
Feeds
News
Events
PC availability
People Search
Announcements
Blackboard
Courses
Friend finder
Library search
Alerts            We’ll keep going until we run out of time
iTunes U
The team




Specialist
content                                                           Specialist ICT
developers e.g.                                                   technical
Education,         Content                 Technology             teams e.g.
Marketing,                                                        Linux, DBAs
Research,         (Lead: Comm’s)               (Lead: ICT)        Etc.
etc.




        Central co-located web team – joint leadership/prioritisation
Roles and responsibilities
Locations
   • Map          - Dan                 Communications
   • Positions    - Pamela              Communications
PC availability   - Saul                ICT
Pocket guide      - Emma                Communications
Help finder       - Pamela              Communications
Welcome week      - Pamela              Communications
Feeds             - Saul                ICT
News              - Dan                 Communications
Events            - Dan                 Communications
People Search     - Jas/Neil            ICT
Announcements     - Pamela              Communications
Blackboard        - Vlad/Jonathan       ICT
Courses           - Vlad                ICT
Friend finder     - Saul                ICT
Library search    - Fereshteh/Heather   ICT
Alerts            - Heather             ICT
iTunes U          - Dan                 Communications
Light governance

Initiation
• WMB approval
• PID

Project governance
• Weekly 15 min
   meetings
• Rolling action/issues
   list

Go live
• Formal RTP and
  change control through
  CAB
Change control




                 The app was the control
                 Got together every day
                  Team agreed changes
Testing


Range of devices – team of 5
testers
Constant release and testing
Immediate feedback
Issues list
Formal system testing and UAT
Delivery
           Tom Roberts
Location based services
Essential information
Dynamic feeds
Promotion




Amani Hasan
Online Ads
College homepage
Web and Social Media
Face to face promotion

•   Added to Comms Freshers’ Fair
    stand

•   Mentions of Imperial Mobile
    added to senior staff
    presentations on first day of
    term to all new students
Feedback




Dave Guttridge, The Photographic Unit
Feedback

Feedback from Students:
•   “I wanted first to congratulate you on the idea for the IC app!
    One suggestion: one very useful feature (from my point of view)
    would be to be able to check one's timetable directly there.”
    Philip Fol (Undergraduate – Natural Sciences)

App store / Market place customer reviews:

•   Fantastic
    by Ali HB Like it :-)

•   Good stuff!
    by Very useful app that gives you useful infos when you have no access to
    your computer but only an iPhone in your hand!

•   Smooth running, location tool is brilliant, saves me having to carry a map
    with me wherever I go in order to get used to the campus.
Current focus




roboppy
Work in progress


                   • VLE


                   • Library


                   • Timetable


                   • Print Services


                   • Self service
Then what?




             Siddie Nam
Targeted


• Audience specific
  versions of Imperial
  Mobile e.g. staff, open
  days etc.

• More granular group
  based access to apps,
  content and alerts e.g.
  department or even
                            naixn
  course based access.
Any questions?

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Imperial mobile our journey

  • 1. Imperial Mobile - our journey
  • 3. Project timeline Contract signature 24 June 2011 Discovery day 28 June 2011 Application installation 5 August 2011 System testing 24 August 2011 UAT 16 September 2011 Live 21 September 2011 Contract to live in 12 weeks
  • 5. Requirements Locations - MUST Pocket guide - MUST Feeds - SHOULD PC availability - SHOULD People Search – SHOULD Announcements – SHOULD Blackboard – SHOULD Courses - COULD Friend finder - COULD Library search – COULD Alerts - COULD
  • 6. Flexible requirements Locations Pocket guide Help finder Welcome week Announcements Feeds News Events PC availability People Search Announcements Blackboard Courses Friend finder Library search Alerts We’ll keep going until we run out of time iTunes U
  • 7. The team Specialist content Specialist ICT developers e.g. technical Education, Content Technology teams e.g. Marketing, Linux, DBAs Research, (Lead: Comm’s) (Lead: ICT) Etc. etc. Central co-located web team – joint leadership/prioritisation
  • 8. Roles and responsibilities Locations • Map - Dan Communications • Positions - Pamela Communications PC availability - Saul ICT Pocket guide - Emma Communications Help finder - Pamela Communications Welcome week - Pamela Communications Feeds - Saul ICT News - Dan Communications Events - Dan Communications People Search - Jas/Neil ICT Announcements - Pamela Communications Blackboard - Vlad/Jonathan ICT Courses - Vlad ICT Friend finder - Saul ICT Library search - Fereshteh/Heather ICT Alerts - Heather ICT iTunes U - Dan Communications
  • 9. Light governance Initiation • WMB approval • PID Project governance • Weekly 15 min meetings • Rolling action/issues list Go live • Formal RTP and change control through CAB
  • 10. Change control The app was the control Got together every day Team agreed changes
  • 11. Testing Range of devices – team of 5 testers Constant release and testing Immediate feedback Issues list Formal system testing and UAT
  • 12. Delivery Tom Roberts
  • 19. Web and Social Media
  • 20. Face to face promotion • Added to Comms Freshers’ Fair stand • Mentions of Imperial Mobile added to senior staff presentations on first day of term to all new students
  • 21. Feedback Dave Guttridge, The Photographic Unit
  • 22. Feedback Feedback from Students: • “I wanted first to congratulate you on the idea for the IC app! One suggestion: one very useful feature (from my point of view) would be to be able to check one's timetable directly there.” Philip Fol (Undergraduate – Natural Sciences) App store / Market place customer reviews: • Fantastic by Ali HB Like it :-) • Good stuff! by Very useful app that gives you useful infos when you have no access to your computer but only an iPhone in your hand! • Smooth running, location tool is brilliant, saves me having to carry a map with me wherever I go in order to get used to the campus.
  • 24. Work in progress • VLE • Library • Timetable • Print Services • Self service
  • 25. Then what? Siddie Nam
  • 26. Targeted • Audience specific versions of Imperial Mobile e.g. staff, open days etc. • More granular group based access to apps, content and alerts e.g. department or even naixn course based access.