12.12.05..2012 ftc alumni

Alumni 2012
BB Services Future Group

Nicky Thammavong
Client Relations Director, WorkSmart

I joined BB WorkSmart in December 2010 as part of the
Senior Management Team, and we were, at that time, setting
up a new Balfour Beatty OpCo. My remit was to design and
implement the Service Management framework (development of
the initial Client Engagement process, KPI’s and
performance reporting/review processes, Issue Management
process, Business Activity Review processes and the Joint
Business Planning processes.)
My focus in my current role, and in previous roles I held
both in IBM and Procter & Gamble, is the Client; if you
don’t have a client who is satisfied and confident in your
ability to provide service, you don’t have a business, so
its critical that a good relationship is built. At the
same time we need to ensure that Client expectations are
clearly set with regards to the service they should expect,
and expectation management is a critical and ongoing
process.
Being part of the Future Talent Community has been
fantastic – its given me access to a wide range of very
interesting and experienced people and I have built a
strong network within the Division, and it has challenged
me to think and work differently. It really is a fantastic
opportunity.

nicky.thammavong@bbworksmart.com +44 (0)7531 331 722

Hiran De Alwis
Programme Manager, WorkSmart

I joined Balfour Beatty WorkSmart in January 2011 as Transition and
Transformation Project Manager in the IT and Transformation Team.
Since joining, I have played a key role in leading the transition of
the ‘Lift & Shift’ OpCo’s, Group Head Office to Oracle R12 and most
recently, the BBW transition to Oracle. In recognition of my
achievements so far, I was promoted to ‘Programme Manager’ in August
2012.
Prior to joining Balfour Beatty, I spent 7 years at IBM UK and during
this time, worked and had leadership roles in Global Mobility,
Payroll, Master Data Management, Compensation Planning, Business
Process Improvement (as a Six Sigma Green Belt) and the last few
years, Project and Transition Management.

Being part of the Future Talent Community has been great – it has
given me access to a wide range of interesting and experienced people
and I have built a strong network within the Division.

hiran.dealwis@bbworksmart.com +44 (0) 7896 675 390

David Bailey
Regional Director, Living Places

This year I have been promoted to Southern Regional Director. I manage a team of 250 staff and
operatives delivering a range of services from Routine Maintenance, including Emergency Response,
Gully Cleansing and Winter Maintenance to major Highways Improvement Schemes. We have increased
turnover to approximately £50m by developing our offering to include Public Realm design,
playground installation and specialist surfacing, carrying out works for a variety of public and
private clients.

Prior to joining Balfour Beatty Living Places I have had a varied carrier predominantly in main
stream, heavy, Civil Engineering across the South of England. I have worked on construction
projects from Tunnels to Water Treatment Works and a number of Motorway and Highways projects.
Highlights would be the 2 ½ years as Project Manager on the Trafalgar Square re-modelling scheme
completed in 2003 and earlier in my career as Engineer on a project to underpin the Round Tower at
Windsor Castle.

I am married with 2 children and live in Newbury. I spend most of my free time with my family and
keeping up with friends.

david.bailey@bblivingplaces.com +44 (0)7966 895
022

Louise Reynolds
Procurement Category Manager, WorkSmart and
Divisional Innovation Leadership Team (ILT) member

I joined BB WorkSmart in May 2011 as a Procurement
Category Manager in the
newly-formed Supply Chain Management Team. Prior to
joining Balfour Beatty I had worked for 11 years in
procurement within Tata Steel. Since joining BB
WorkSmart I’ve been instrumental in creating & managing
a portfolio of supply contracts to the value £50
million, from which £8 million of benefits have been
realised in 2012 for the BB Group. In addition, I
represent the Services Division at group level for
innovation. The role fits well with my supply chain
responsibilities as I benefit from both divisional and
supply-chain networks, and I’m always keen to hear about
our great ideas to add value!

louise.reynolds@bbworksmart.com +44 (0)7896 675 057

Ritchie Taylor
General Manager – Highways Australia, Living
Places

Leading the development of a Highways Vertical in
Australia. This new business will harness the strengths
of PB, CSUK and BBLP to enter this new outsourcing
market. The market is fuelled by East coast political
reform and contestability.
We have shaped the early integrated highway maintenance
opportunities in Queensland, Victoria and New South
Wales into performance based contracts using UK examples
to support our proposals
Our offer builds on PB’s reputation as ‘Trusted Adviser’
to the existing state Transport clients supported by
BB’s expertise around asset lifecycles and enhancing
public satisfaction.
I am currently building a local team supplemented by UK
experts that will, shape bid, mobilise and deliver these
opportunities starting in January 2013. It is estimated
that approximately $1.5bn (ACV) will be tendered by the
end of 2016. I am really excited by this opportunity.

ritchie.taylor@balfourbeatty.com +44 (0)7966 895 078/
+61 (0)457 542 639

12.12.05..2012 ftc alumni

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