2. Good memos generally discuss only one topic. T

4. The tone of memos is generally conversational because communicators are unfamiliar with one another. F

6. The purpose of a memo, the response you want, and a general profile of the audience may not help in determining what should be included in it. F

7. Brainstorming is a planning technique in which you list ideas as they come to mind while free writing is an effective technique to generate ideas. F

8. An important way of ensuring unity in a memo is to make sure that it deals with only one topic. T

9. Memos never contain proposals or requests for proposals. F

10. Reviewing is the process of analyzing whether a memo has achieved its purpose. T

11. Agenda does not help members to come prepared for the meeting. F

12. Minutes are the official record of the proceedings of a meeting. T

13. Notice is also combined with the document of Agenda. T

14. E-mail allows complete flexibility during composing and drafting. T

15. The tone of E-mail is very informal and emotional. F

16. While using e-mail, you may choose any style or pattern that suits your content. T

17. Debriefing each meeting is a powerful tool for continuous improvement. T