Brief view of Eudata Web Contact System and its application

1. Web contactSolution Business Case and New Features

2. WCS:Whatisit? RealTimeServicesfor Web Portals

3. WCSTarget of the platform 1. The aimisto reduce callcosts by moving some of the contacts from the traditional phonelinesto the Web. 2. The web platform can provide a widerrangeofservicesthan the traditionalphonelineplatform. 3. It isessentialtoknow the customer, anticipate hisneeds and findananswerfor all hisrequirementsproactively.

4. Customer Care PSTN Web IM A/V Documentpushing Simple Co Browsing Customer Care WCS Interface (Example) Why do youhavetopayfor a toll-freenumberwhen internet iscompletely free and offers a wide rangeofservices?

5. HELP DESK Web An agent can manage up to 5 paralleltickets via chat

6. CVP Web ContactCenter Web New Generation Contact Center Interaction

7. KioskIntegration Video Communication Simple Click ToCall

9. Telephony on UCCM

10. Presence and IM on XMPP

12. Microsoft Share Point

13. Cuci MOC

15. Phone

17. Kiosk

18. Virtualassistant

19. Webex

20. SemanticPushofDocuments Pushof Web Pages Audio Video IM

23. suggestion and pushof a web page

24. interactionwith self service systems (Virtual Assistant)

25. initialization of a chat

28. market oriented

29. profiled access

30. variouskindsofactions (HTML, Docs, video, IM and A/V on the Contact center)FINANCE IM_AG CREDIT CALL_CC PROD HOME SAVES IM_PB ADS_MT MUTUI The aimof the console, thanksto the profiling, istohaveaninstrumentalsoaccessible by the marketing. This will create rules in a quick and direct way accordingto the modelslinkedto business.

31. Internet Web contactsystems Protocols and Call Flow Standard CUCM 7.X/8.X CUP 8.0 The infrastructuralengines are in Server Farm and do notexposecriticalservices on the Web.

32. Reference General information info@eudata.biz Communicationsandro.parisi@eudata.biz Via Melchiorre Gioia 55/C20124 Milanotel.: +39 02 45495098fax : +39 02 45495099