4. PROJECT DESIGN
‘ The project manager
must ensure that there
is transparency of roles
across the project
team…’
‘ Project team usability
& user experience are
directed towards the
creation & deployment
of a user friendly
product...’
6. ‘ The ease with which a user can
successfully interact with and use an
application, web site or process to
achieve their goals...’
USABILITY
and project
team
each other
& develop
9. PROJECT DESIGN : COMMUNICATIONS
‘ A successful project team user
experience will only occur if the
communications strategy is
implemented effectively...’
10. RING! RING!
A: How can I find the link to access
Reporting in the Merch application?
Hello : John Sandler speaking
WHEN THINGS GO WRONG
It’s Aminda from the Merch Test
team
JS : Hi - how can I help?
11. WHEN THINGS GO WRONG
JS: Haven’t you had regular interface
updates from the developers?
A: Yes – but the UI has changed & I
wasn’t informed. I can’t find the
location of the Reports. HELP!!
13. WHEN THINGS GO WRONG : TESTING
Test Plan about:
• Tasks & user performance
• UI & navigation errors
• Test Case scripts & validation
• Communication