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PhD Course for PhD Students


     Competencies



            mm bagali
researcher, human resources area
 mm.bagali@jainuniversity.ac.in
competencies for
competitive advantage




                        2
Competency Mapping Research indicates

 that of 50% of job performance problems is that people are in the wrong job.


 25% of on-the-job performance problems is the inability to identify the ‘gaps’
 between the competencies of the person and the requirements of the job.

 25% don’t know what skills or competency are required to take the job further
a look



10 years ago, what u were
10 after, what u want to look like




                                         4
Why competencies




Performance
Competent people needed
Costs of manpower
Few people, several functions
Increased emphasis on organisation effectiveness



                                                   5
Superior v/s average performance
What are we (I) good in / Surely, what can be done by me
Who is high X low performer … Standard output
People want success, so to organisation
What is competencies



Superior Performance
Enduring characteristic, adds unique value
Mastery on the work we do
Mastery on the activity we take
Strong in that area
Fairly deep in that dominion




                                             7
Practically sure to do it effectively
Superior performance on the job
Ability associated with high performance
A cluster which defines success rate
Occupationally relevant capabilities
Competency domains



• Core Competency…. Which are rare
• Level Competency …. Which are essential
• Role Competency …. Non-substitutable



                                            9
Research Competencies


Drafting
Editing
Writing
Logical end
Critical thinking
Thought process
Attention for details

Synthesis




                                 10
Competencies identified


Observation
Survey
Interview
Group work
Task forces
Task analysis workshop
Job description
KRA / KPA
Feedback form / Human judgments
Focused Group



                                  11
Behavioral way to do it
    behavioral event interviews
    role play
    critical incidence techniques
    interactive exercise
    assumptions
    questionnaire




                                    12
Competencies mapping



Pre – Present - Post mapping
    knowledge
    skills
    behavior
    personality
    characteristic


                               13
Other ways



Psychometric analysis
Personality tests
Cogitative ability



                          14
A note to get started




• Who are we (I)
• What do we (I) want to accomplish
• How we (I) can organize



                                      15
Leadership Competencies




                          16
Competencies for

Leading Self
Key Challenges



– Personal Effectiveness and performance
– How do you prepare for leadership role
Critical Competencies for Success
– Self Awareness
– Communication
– Learning Agility
– Influence
• Level Specific Competencies
  – Establishing credibility
  – Delivery results
  – Interpersonal savvy
  – Tolerating ambiguity
  – Understanding ones own values and culture
Competencies for

Leading Others
Key Challenges

– Transition from Individual performer to leading
  a team
– Building relationships
– Conflict management
– Problem solving
Critical Competencies for Success
– Self awareness
– Influence
– Emotional balance
• Level Specific Competencies
  – Coaching and Developing others
  – Building and maintaining relationships
  – Resolving conflicts
  – Learning to delegate
  – Adapting to cultural differences
  – Innovative Problem Solving
Competencies for

Leading
Organisation
• Key Challenges
  – Set Organizational Directions
  – Foster alignments across the organisation
  – Gain commitment for performance
• Critical Competencies for Success
  – Self awareness
  – Influence
  – Emotional balance
• Level Specific Competencies
  – Creating and articulating vision
  – Creating Strategic alignment
  – Leading and Developing the culture
  – Creating the culture of innovation
  – Catalyzing change
  – Developing Leadership
CEO Leadership Challenges for Indian
Companies, and what are the
competencies needed
Top 10 business leadership challenges of Indian CEOs



 1) Consistent execution of strategy
 2) Stimulating innovation
 3) Corporate reputation
 4) Expansion in India
 5) Speed, flexibility, adaptability to change
 6) Profit growth
 7) Sustained and steady top-line growth
 8) Business risk management
 9) Changing technologies
 10) Aligning IT with business goals
Competencies needed
Global assignments, both short and long term

National and international consortia

Problem-solving and action-learning

Global operations

Leadership
Actions for Leadership Development

1. Measure leadership skills through 360-degree
feedback

2. With external consultants, develop company-
specific leadership seminars

3. Employ external coaches

4. Through external consultants, assess employee
leadership skills

5. Use assessment centers to assess employee
leadership skills
6. Have senior executives assess employee
leadership skills through action-learning
seminars

7. Develop country-specific leadership seminars
in cooperation with business schools

8. Develop an internal virtual leadership institute

9. Develop an internal brick-and-mortar
leadership institute
The Five Paradoxes of Leadership Development


•   To achieve success, learn from failure
•   To develop greatness, practice humility
•   To foster learning, emphasize doing
•   To excel at the task, harness relationships

• What's the fifth one…..
Insurance area
Policy relations to policy materialization



                                      After
    Pre             Post              math


 Different competency at different stages
                                              35
Competencies for
                          insurance area
Communication… verbal / written
Analytical ability
Planning / Organizing
Problem solving / Conflict handling
External Soft Relations
Creativity / Innovativeness
Appraising People
Non Disruptive Personality


                                      36
Initiative …. leadership
Negotiation
Predicative
Optimism
Sociability
Business orientation
Team working

                           37
Inter – intra personal relations building
Cross functional understanding
Customer relations
Services delivery
EQ / Temperament
Business acumen
planning and organizing


                                            38
Stages of core competency


   Personal attributes 1st year    Analytical thinking 2-3 year
    Communication                    Understanding
Creative / Innovativeness               Empathy
 Relationship building             Strategic Planning


      Leadership
                     7-9 year                          4-6 year
    Legal attributes                Business Writing
  Management Fundas                 Time Management
  Crises Management               Interpersonal Relation
      Mentoring
                                                      39
Issues related to
Is it mandatory requirements
                             competencies
ISO certification or any other
What is u goal…. Quality / excellence
What is future that u are looking for
What organisation does wit competences
What is the value addition for the organisation /
  individual
Who assess


                                                    40
What's your personal
experience in competency
  assessment/ mapping

                           41
Any questions or comments about the presentation can be sent to
 sanbag@rediffmail.com / sanbagsanbag@rediffmail.com
                       http://www.ccl.org

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PhD Course for PhD Students in Insurance Competencies

  • 1. PhD Course for PhD Students Competencies mm bagali researcher, human resources area mm.bagali@jainuniversity.ac.in
  • 3. Competency Mapping Research indicates that of 50% of job performance problems is that people are in the wrong job. 25% of on-the-job performance problems is the inability to identify the ‘gaps’ between the competencies of the person and the requirements of the job. 25% don’t know what skills or competency are required to take the job further
  • 4. a look 10 years ago, what u were 10 after, what u want to look like 4
  • 5. Why competencies Performance Competent people needed Costs of manpower Few people, several functions Increased emphasis on organisation effectiveness 5
  • 6. Superior v/s average performance What are we (I) good in / Surely, what can be done by me Who is high X low performer … Standard output People want success, so to organisation
  • 7. What is competencies Superior Performance Enduring characteristic, adds unique value Mastery on the work we do Mastery on the activity we take Strong in that area Fairly deep in that dominion 7
  • 8. Practically sure to do it effectively Superior performance on the job Ability associated with high performance A cluster which defines success rate Occupationally relevant capabilities
  • 9. Competency domains • Core Competency…. Which are rare • Level Competency …. Which are essential • Role Competency …. Non-substitutable 9
  • 10. Research Competencies Drafting Editing Writing Logical end Critical thinking Thought process Attention for details Synthesis 10
  • 11. Competencies identified Observation Survey Interview Group work Task forces Task analysis workshop Job description KRA / KPA Feedback form / Human judgments Focused Group 11
  • 12. Behavioral way to do it behavioral event interviews role play critical incidence techniques interactive exercise assumptions questionnaire 12
  • 13. Competencies mapping Pre – Present - Post mapping knowledge skills behavior personality characteristic 13
  • 14. Other ways Psychometric analysis Personality tests Cogitative ability 14
  • 15. A note to get started • Who are we (I) • What do we (I) want to accomplish • How we (I) can organize 15
  • 18. Key Challenges – Personal Effectiveness and performance – How do you prepare for leadership role
  • 19. Critical Competencies for Success – Self Awareness – Communication – Learning Agility – Influence
  • 20. • Level Specific Competencies – Establishing credibility – Delivery results – Interpersonal savvy – Tolerating ambiguity – Understanding ones own values and culture
  • 22. Key Challenges – Transition from Individual performer to leading a team – Building relationships – Conflict management – Problem solving
  • 23. Critical Competencies for Success – Self awareness – Influence – Emotional balance
  • 24. • Level Specific Competencies – Coaching and Developing others – Building and maintaining relationships – Resolving conflicts – Learning to delegate – Adapting to cultural differences – Innovative Problem Solving
  • 26. • Key Challenges – Set Organizational Directions – Foster alignments across the organisation – Gain commitment for performance
  • 27. • Critical Competencies for Success – Self awareness – Influence – Emotional balance
  • 28. • Level Specific Competencies – Creating and articulating vision – Creating Strategic alignment – Leading and Developing the culture – Creating the culture of innovation – Catalyzing change – Developing Leadership
  • 29. CEO Leadership Challenges for Indian Companies, and what are the competencies needed
  • 30. Top 10 business leadership challenges of Indian CEOs 1) Consistent execution of strategy 2) Stimulating innovation 3) Corporate reputation 4) Expansion in India 5) Speed, flexibility, adaptability to change 6) Profit growth 7) Sustained and steady top-line growth 8) Business risk management 9) Changing technologies 10) Aligning IT with business goals
  • 31. Competencies needed Global assignments, both short and long term National and international consortia Problem-solving and action-learning Global operations Leadership
  • 32. Actions for Leadership Development 1. Measure leadership skills through 360-degree feedback 2. With external consultants, develop company- specific leadership seminars 3. Employ external coaches 4. Through external consultants, assess employee leadership skills 5. Use assessment centers to assess employee leadership skills
  • 33. 6. Have senior executives assess employee leadership skills through action-learning seminars 7. Develop country-specific leadership seminars in cooperation with business schools 8. Develop an internal virtual leadership institute 9. Develop an internal brick-and-mortar leadership institute
  • 34. The Five Paradoxes of Leadership Development • To achieve success, learn from failure • To develop greatness, practice humility • To foster learning, emphasize doing • To excel at the task, harness relationships • What's the fifth one…..
  • 35. Insurance area Policy relations to policy materialization After Pre Post math Different competency at different stages 35
  • 36. Competencies for insurance area Communication… verbal / written Analytical ability Planning / Organizing Problem solving / Conflict handling External Soft Relations Creativity / Innovativeness Appraising People Non Disruptive Personality 36
  • 38. Inter – intra personal relations building Cross functional understanding Customer relations Services delivery EQ / Temperament Business acumen planning and organizing 38
  • 39. Stages of core competency Personal attributes 1st year Analytical thinking 2-3 year Communication Understanding Creative / Innovativeness Empathy Relationship building Strategic Planning Leadership 7-9 year 4-6 year Legal attributes Business Writing Management Fundas Time Management Crises Management Interpersonal Relation Mentoring 39
  • 40. Issues related to Is it mandatory requirements competencies ISO certification or any other What is u goal…. Quality / excellence What is future that u are looking for What organisation does wit competences What is the value addition for the organisation / individual Who assess 40
  • 41. What's your personal experience in competency assessment/ mapping 41
  • 42. Any questions or comments about the presentation can be sent to sanbag@rediffmail.com / sanbagsanbag@rediffmail.com http://www.ccl.org