This is one of the latest hospitality assignment i submitted kindly follow it for guiding please don't copy paste it if you liked then follow me :)

1. FRANKFINN
HOSPITALITY
ASSIGNMENT
SUBMITTED BY
SANABEER SALAHUDEEN
BATCH –L1
FIAT-COCHIN

2. Acknowledgement
• I take this opportunity to Thank our
Hospitality trainer Mr. Mohan Nair for the
great support he has given through his
training sessions. He helped us a lot in doing
this presentation as well as the theme
presentation.

3. Introduction
• This assignment is about the history &
facilities of one domestic hotel and one
international hotel!!!

4. The hotels which i am selected...
Domestic
 THE LEELA GROUP OF HOTEL KOVALAM
International
 THE BURJ AL- ARAB HOTEL

5. THE LEELA GROUP OF HOTEL
KOVALAM
• Hotel Leela Venture Ltd is an Indian hotel
company, currently with four deluxe hotels,
located in Mumbai, Bangalore, Kovalam and Goa.
• The company was founded by Captain C.P.
Krishnan Nair.
• While visiting various countries, he realized the
need for a luxury hotel chain in India that could
measure up to international standards
• The Leela Kovalam is Kerala’s largest hotel built
on a rock face cradled between two wide
sweeping beaches with a stunning view of the
famous Kovalam coastline…

6.  The Leela Kovalam is Kerala’s largest resort, built on a rock
face cradled between two wide sweeping beaches with a
stunning view of the famous Kovalam coastline
Achieving these levels of excellence has been the result of a
three pronged business strategy, best described in the words
of Capt. Nair.
Fundamental to our business is the all pervasive Indian
tradition of hospitality. Secondly, we honour the cultural
heritage of India. Lastly, we operate on the basis of world class
technology, backed up fully by the commitment of the staff
Capt. Krishnan Nair.
Chairman - The Leela Group of Hotels.

7. The Leela Kempinski Kovalam
The Leela Kempinski Kovalam Beach, Kerala was built to be
the ultimate luxury hotel for people seeking refuge from big-
city stress.
This is the precise reason why its stunning location is in very
close proximity to Nature’s splendors.
But if you do want to get out and see how the time
honoured ways of Kerala living are still practised, Trivandrum,
the capital of Kerala is a short and scenic drive away.

8. The Leela Kovalam offers a range of services and
facilities for both your leisure and pleasure.
 An exclusive beach
 An exclusive beach
 Badminton
 Beach Volleyball
 Car parking and valet services
 Excursions and day picnics
 Fitness centre
 Florist
 Tennis
 Yoga lessons
 Jogging track
 Snooker
 Library

9. IN-ROOM
 Bath with walk-in showers
 Tea/Coffee making facilities
 Mini bar
 Satellite television
 Internet access
 Laundry and dry cleaning
 Wake up call service
 Doctor on call
 Smoke detectors and sprinkler system

10. OTHER FACILITES
DINE
DINE BAR

11. ROOMS AND SUITE
SUITE ROOM
DELUXE ROOM

12. CLUB ROOM
SUPERIOR ROOM
(SEA VIEW-ROOM)

13. SPA- THERAPY
ROOM
CONFERENCE HALL

14. SKY BAR
Coffee shop

15. BEACH- FESTIVALS

16. BURJ AL -ARAB
The Burj Al Arab is a 5-star rated luxury hotel
located in Dubai, United Arab Emirate.
At 321 m (1,053 ft), it is the fourth tallest hotel
in the world. The Burj Al Arab stands on an an
artificial island 280 m (920 ft) out from Jumeirah
beach, and is connected to the mainland by a
private curving bridge. It is an iconic structure
whose shape mimics the sail of a ship…….
 The hotel is managed by the Jumeirah Group

17. HISTORY OF BURJ AL-ARAB
 The beachfront area where the Burj Al Arab and Jumeirah Beach
Hotel are located was previously called Chicago Beach.
 The hotel is located on an island of reclaimed land 280 meters
offshore of the beach of the former Chicago Beach Hotel
 The old name persisted after the old Hotel was demolished in
1997. Dubai Chicago Beach Hotel remained as the Public Project
Name for the construction phase of the Burj Al Arab Hotel
until Sheikh Mohammed bin Rashid Al Maktoum announced the new
name
 Construction of Burj Al Arab began in 1994. The hotel was built
by South African construction contractor Murray & Roberts.
 The building opened in December 1999.
 Burj Al Arab is the world's second tallest hotel (not including buildings
with mixed use).

18. ROOMS AND SUITES
 Despite its size, the Burj Al Arab holds only 28 double-story floors
which accommodate 202 bedroom suites.
 Suites feature design details that juxtapose east and west. White
columns show great influence. Bathrooms are accented by mosaic tile
patterns
 Prices of rooms vary from approximately $1,000 to $27,000 per night.
 There are different types of suit rooms and deluxe rooms.

19. Suite rooms
Luxury suites

20. panoramic suite
superior suite

21. Guest Bed-room
master bed-room

22. Deluxe rooms
Royal deluxe

23. ROYAL SUITES

24. LARGE BED-ROOM
DRESSING TABLE

25. LIVING ROOMS

26. OTHER FACILITIES ATTACHED WITH SUITES
Bath-rooms

27. Facilities of Burj Al-Arab
 Babysitting/Child Services
 Concierge
 Parking
 Laundry/Valet Services
 Handicapped Rooms
 Modem Lines in Room
 Non-Smoking Rooms/Facilities
 Free Newspaper
 Mini Bar
 Bar/Lounge
 Restaurant
 Pool
 Fitness Center and Spa

28. POOLS

29. Restaurants
Al Mahara ("Oyster"), which is accessed via a
simulated submarine voyage, features a large
seawater aquarium, holding roughly
990,000 litres (35,000cu ft) of water. The tank,
made of acrylic glass in order to withstand the
water pressure, is about 18 cm (7.1 in) thick

30. Al Muntaha (Arabic for "Highest" or "Ultimate"), is
located 200 m (660 ft) above the Persian Gulf,
offering a view of Dubai. It is supported by a
fullcantilever that extends 27 m (89 ft) from either
side of the mast, and is accessed to
a panoramic elevator…

31. Sky view Bar
Al-muntaha bar
(attached with resturant)

32. IN ROOM BREAK FAST
BREAK-FAST
FREE –DATES IN ROOM

33. Lobby

34. TOP VIEW
EXTERIOR VIEW

35. THE MOST SPECIALITY OF BURJ AL-ARAB IS THEY
HAVE A CONVERTIBLE HELIPAD& TENNIS COURT
ON THE TOP OF THE BUILDING!!!!!!
TENNIS COURT
&
HELIPAD

37. Guest cycle
 The guest cycle describes the activities that each
guest passes by from the moment he/she calls to
communicate a reservation inquiry till he/she
departs from the hotel. In fact, the guest cycle
encompasses 4 different stages, which are depicted
in the underneath diagram;
o Pre-Arrival  Arrival  Occupancy  Departure

38. RESERVATION
 Vanessa Anderson’s secretary called up
the reservation counter and answer
the telephone with in three rings.
 we greeted her properly
 She booked a double room for
four days for her and boss Mrs.
Vanessa Anderson also she asked
about requirements for double
room. We gave the required
facilities.
 We successfully reserved a
double bedroom for Vanessa
Anderson and her secretary.
 Also a copy of reservation has
sent to the guest through fax &
email by front office.

39. Pre-arrival
 On the pre-arrival stage,
our hotel created every
guest’s reservation Records.
 our Front office staffs
collected all the data of the
arrival day.
 We Asked house keeping to
clean the rooms.
 We prepared our rooms for
guest stay.

40. Sent the cab
Our hotel sent
a cab to
receive
Vanessa
Anderson from
the airport

41. The Front Office
 The bell boy handling the luggage
of Mrs. Vanessa Anderson and
escorts her to the Front Office
Desk for completing the check in
procedure.

42. On-arrival
We welcomed
Mrs. Vanessa
Anderson and
her secretary
with the
traditional style
of welcoming

43. We provided welcome drink to Mrs.
Vanessa Anderson and her secretary

44. The guest is filling GRC card

45. Guest registration card

46. C form
Vanessa Anderson is a foreign guest she has to fill the C form.

47. We handed over the card key to
Vanessa Anderson for double bed
room

48. Bell boy handling the luggage's

49. The double bedroom given as per the
requirement of Vanessa Anderson.

50. Lobby manager is taking Vanessa and
her secretary to double room.

51. A complimentary flower basket and fruit basket
provided for Mrs. Vanessa Anderson inside the
room
Flower basket Fruit basket

52. Some amenities provided for the
guest..
room amenities
Bathroom amenities

53. Amenities supplied to group bookings
Bath towel Face towel Hand towel
Slippers Soaps/ Soap dish Shampoos Bath Gels Bath Lotions
Shower Caps Dental Kits Shaving Kits
Sewing Kits Shoe Shines Shoe Mitts
Combs Cotton Balls Sanitary Bags
Cotton buds Bathrobes Nail files
Clothes Brushes Carry Bags
Shoe Horns Racks Garbage Barrels
Tissue Boxes Shoe baskets Rattan Baskets
Pallets Hangers Swizzle
Sticks Umbrellas Gargle
Tumblers Toilet Rolls Fruit Sticks
Water tumblers Service directory Guest stationery
Do Not Disturb’ cards Bible / Gita Ash tray
Breakfast knob cards Room service menu Match Box/ Lighter
Polish my shoe card Room beverage menu Guest house rules

55. Vanessa Anderson goes to the travel desk during her
second day of stay and requests for a sight seeing trip.

56. Restaurant.
She came to our restaurant to taste
different delicacies.

57. Currency exchange inside the hotel
 on her third day
She exchanged 5oo$
From our front office
desk.

58. Also we passed a Message to Mrs. Vanessa
Anderson when she gone for a purchase

59. Mrs. Vanessa came to our Business
desk to sent some fax & mails

60. Vanessa Anderson calls the front office and asks us to keep the
bill ready, 10-15 minutes before check out.

61. Checking out
The bell boy accompanies Ms. Vanessa Anderson to the front desk with the guests luggage at the
time of checking out.

62. She settled our bill and promised us
to come back next time in our hotel

63. Feed back form

64. The role play conducted in our class

65. House keeping

66. Why is housekeeping department considered
to be the backbone of a hotel…?
 Housekeeping is an important and integral part of the guest experience
and satisfaction
 Other things such as security are important, but what guests really want is
to feel at home, to feel comfortable
 The impact of the housekeeping function on the success of a hotel’s
operations cannot be underestimated, since large revenue for hotel
industry is generated mainly from the sale of rooms
 Good housekeeping is the foundation of good infection prevention.
 The general cleanliness and hygiene of a facility are vital to the health and
safety of guests, staff, and visitors.
 Pleasant work environment contributes to staff members' satisfaction,
making them to be more productive.
 A more pleasant environment improves guest satisfaction and can
increase guest’s use of services and frequent visits.

67.  People go in the hotel to have a home away from home.
 Its the housekeeping department that transforms a chaotic room into
a home that's why they are so important.
 As one of the most integral departments within the hotel, the
Housekeeping Department is responsible for the immaculate care
and upkeep of all guest rooms and public spaces.
 Housekeeping is the backbone of the Hotel Industry as it is
responsible for cleanliness, maintenance and aesthetic appeal of the
Industry.
 Housekeeping takes more manpower to accomplish countless
functions that it does for the other departments in the lodging
industry.
 It is a major department which accounts for the revenue of the Hotel.
 This department makes the guest feel "A home away from home".

69. In some hotels there more than one housekeeping executive, and their
work is divided according to the floor, and each executive will have a group
of room maids and cleaner assisted by the executive. 25 to 30 mins is
allotted to a room to be cleaned . And also the room maids and the
cleaners are suppose to clean around 10 rooms in a particular shift. Before
going directly to room, the floor executive or
housekeeping executives goes to the laundry
department and will collect all the clean fresh
linen needed for the arrangement of rooms .
Also they will collect the required things from
the store department .

70. House keeping clean room such as
 Cleaning & Moping
Dusting
Bed making
 using air freshener.
Replacing all used complimentary items.

71. House keeping materials
• h

74. Cleaning and moping
 All the rooms must be cleaned using correct sanitizing agent
everyday, on demand. Even if the guest doesn't demand the
rooms must be cleaned without disturbing the guest and their
privacy . The important thing to noticed is that after cleaning
the room all belongings of the guest must replaced in the same
place as it was before.

75. Dusting
The first step of cleaning must be dusting the
each and every corner of the room. While
dusting all the doors and windows must be
opened up for the fresh air to get in.

76. Bed making
 Remove all soiled or used bed linens.
 Stretch a fitted sheet across the bed, being sure that the rounded edges with elastic fit
snugly on the four corners of the mattress.
 Tuck any remaining part of the sheet under the mattress so that it will not come loose
when someone sits or lies on the bed.
 Spread a top sheet over the mattress. Keep both sides an even distance from the floor.
Tuck the bottom part of the sheet into the bed frame so that it does not hang over.
 Place the full blanket on top of the sheet. Spread it evenly across the bed, being sure
again that both sides are an even distance away from the ground. Tuck the bottom part
of the blanket into the bottom area of the bed frame, being sure it is not hanging over.
 Remove any wrinkles from the bed by gently stroking the wrinkles with the palm of
your hand.
 Spread the comforter out evenly over the bed. Tuck the bottom area into the bed frame,
being sure that it is not hanging over.
 Make sure that both sides of the comforter are an even distance from the ground. Place
two pillows barely above the fold on the comforter.
 The majority of the pillows should be resting on the fitted sheet .

78. The washroom must also
be cleaned while cleaning
the room. The best
sanitizing agent must
select to clean the
washroom. Also have to
replace the
complimentary toilet kit.

79. Laundry department

80. Housekeeping desk
• Most the hotel have a male executive in the
housekeeping desk. Housekeeping desk helps
the front office staff by passing the information
regarding the room status

81. Laundry department of the hotel helps to
clean the solid cloths . All the linen which are
used in the hotel are cleaned here in this
department. Even they clean the cloths of the
customer in demand. Also the staff give their
uniform for washing. In big hotels the
uniform of the staff will be washed 100 times
per set, after that those uniforms are
discarded…..
Two departments of laundry
dry cleaning
wet cleaning

82. Stores department
• Its divided among the executives as per their
requirement. The store department which is in the
housekeeping department is directly under the store
department of the hotel.

83. Lay out of a standard room

84. Fidelio

116. BIBLIOGRAPHY
 Hospitality Modules.
 Self General Knowledge.
 http://www.hotel-online.com/News/PressReleases
 http://scholar.google.co.in/
 http://www.tripadvisor.com/
 http://www.itopc.org/travel-trade/new-hotels-in-
pipeline.html
 http://www.globalhotelalliance.com/HotelSearch.a
spx
 http://www.fivestaralliance.com/luxury_hotel/mu
mbai/the_leela_kempinski/gallery/09707_1
 http://thecomforts.com/thecomforts_directory.asp
?spc=1333
 www.googleimages.com

117. Thank you