The document discusses apprenticeships and how they can benefit businesses. It provides details on the types of apprenticeships offered at Tower Hamlets College, including accounting, business administration, customer service, IT, and hospitality. Apprenticeships allow businesses to reduce costs through training, increase productivity and skills, and improve customer service and competitiveness. Tower Hamlets College can help businesses develop apprenticeship programs, recruit apprentices, manage training, and ensure qualifications are met.

1. Apprenticeships
Sammy Shummo
Business Development Advisor

2. AGENDA
• Tower Hamlets College mission statement and values Apprenticeships deliver for
businesses and help them grow by:
• About Tower Hamlets College • Reducing training and recruitment
costs
• Apprenticeships
• Increasing productivity and your
• What can Tower Hamlets College do for you? bottom line
• Developing a skilled, motivated
• Apprenticeship training cost and qualified workforce
• Recruitment made easy, recruitment process • Improving customer service
results
• Employer testimonials • Providing financial return on
investment.
• Types of suitable apprenticeships at Tower Hamlets College
• Accounting
• Business and Administration
• Customer Service
• IT Applications Specialists
• Team Leader & Management
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3. MISSION STATEMENT
"REMOVING BARRIERS. RAISING ACHIEVEMENT. FOR
EVERYONE."
Values
• Excellence
• Student centred
• Innovation and creativity
• Respect
• Inclusiveness
• Influence

4. ABOUT TOWER HAMLETS COLLEGE
• 5000 students of which 2000 at 6th form college
• Over 300 different courses
• Students are: “hard working and well behaved” Ofsted 2009
• Students “feel safe and well supported” Ofsted 2009
• Over the last year THC delivered over 500 people into the
work place
• Over the last year, THC has delivered 1475 sector specific
qualifications to employees across London
• In the last year, THC has enabled 295 low skilled workers
achieve a skills for life qualification
• In the last year THC has helped 172 employees advance their
career as a direct result of staff training
• THC runs a successful Access to Apprenticeship programme
• TowerSkills is the employer led directorate at the College
4

5. APPRENTICESHIPS
• They are work-based training programmes designed around the
needs of employers, which lead to national recognised
qualifications.
• Apprenticeships are designed by the Sector Skills Councils,
while the National Apprenticeship Service helps to fund the
training.
• There are three levels of Apprenticeship available:
1. Intermediate 2. Advanced 3. Higher
• Over 100,000 employers in over 160,000 workplaces offer
frameworks across a wide range of industry sectors.
• Over 80% of those employers who employ apprentices agree
they make their workplace more productive.
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6. WHAT CAN TOWER HAMLETS COLLEGE DO FOR
YOU?
• Help you decide which Apprenticeship is right for you;
• Explain the way that Apprenticeships might work for you;
• Offer a complete free recruitment service which will help you recruit an
apprentice;
• Agree a training plan with your apprentice and offer continuous support to both
apprentice and employer;
• Manage the training and evaluation;
• Ensure that national quality standards are met and deliver an integrated and
coherent training package.
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7. APPRENTICESHIP TRAINING COST
• If the apprentice is 16-18 years old then the Government will fund
100% of the training cost
• If the apprentice is 19+ the Government will fund 50% of the
training cost
• 19+ Employer Contribution can be reviewed by the College based
on the number of apprentices and the employer
• Employer Incentive for 16-24 apprentices
• 77% of employers believe
Apprenticeships make them more
competitive;
• 76% say that Apprenticeships
What employers say?
provide higher overall productivity;
• 80% feel that Apprenticeships
reduce staff turnover;

8. RECRUITMENT MADE EASY
RECRUITMENT PROCESS
Role Advertised
on NAS & to
Apprenticeship Role Role Checked
Access to
Identified Against Framework
Apprenticeship
learners
Applications
Apprentice to Start
Received by the
Job and Training
College
The College
GMC to Interview Shortlisted Interview &
and Select Applicants to GMC Shortlist Against
Criteria

9. EMPLOYER TESTIMONIALS
BBC Royal Correspondent Nicholas Witchell commends TowerSkills
Mr Witchell said: “It is clear that TowerSkills is all it claims to be. This evening I have
heard from clients that have proved TowerSkills is a service that listens to an
employer‟s needs and provides a service in-tune with what they want. The service is
tailor-made, flexible and professional.”
Melanie Taylor, NVQ Manager at Guy‟s and St Thomas‟ NHS Trust said: “Our
employees weren‟t able to attend regular training sessions between a normal 9 – 5
day, so TowerSkills fitted the entire programme around our needs. Having been so
impressed with the service, we decided to employ TowerSkills apprentices too, and
develop our workforce even further.”

10. Types of suitable Apprenticeships on offer at
Tower Hamlets College

11. ACCOUNTING
This Apprenticeship involves apprentices working in an accounts or finance department, helping a
business manage their money properly. Running a business involves a lot of financial activities,
from expenses and bills to taxes and payroll. Accountants keep track of all these things and more
to make sure that businesses, both large and small, manage their money properly.
Job Roles:
Intermediate Level Apprenticeship:
• Accounts Assistant
• Credit Control Clerk
• Finance Assistant
• Purchase Ledger Clerk
Advanced Level Apprenticeship:
• Trainee Accounting Technician
• Assistant Accountant

12. BUSINESS AND ADMINISTRATION
This Apprenticeship is about playing an important support role within a business.
Administrators handle the day-to-day tasks in an office and make sure things run smoothly.
97% of employers say that effective administration is essential to their business, so they do
a crucial job.
Job Roles:
Intermediate Level Apprenticeship:
• Administrator / Business Support Officer
• Office Junior
• Receptionist
Advanced Level Apprenticeship:
• Administration Officer / Executive
• Administration Team Leader / Office Supervisor
• Personal Assistant
• Secretary

13. CUSTOMER SERVICE
This Apprenticeship teaches apprentices the skills to provide excellent customer service,
and can be applied to hundreds of job roles across many different sectors, from
government to telecommunications. Good customer service is key to the success of any
business.
Job Roles:
Intermediate Level Apprenticeship:
• Customer Service Trainee
• Assistant
• Representative
• Agent
Advanced Level Apprenticeship:
• Customer Relationship Manager
• Team Leader

14. DESIGN SUPPORT
The Design Industry employs around 200,000 people in three main areas - product and
industrial design, stage and set design and in communications. The aim of this framework
is to attract new people into the Design Industry from a wide range of backgrounds with the
skills employers need to replace those who leave or retire and to provide a career pathway
within the Industry and career mobility across the creative and cultural sector.
Job Roles:
Intermediate Level Apprenticeship:
• Design Assistant/Trainee
• Trainee Technical Illustrator
• Trainee Technical Graphic Design Assistant
• Junior Artworker

15. IT APPLICATION SPECIALISTS
This Apprenticeship covers a wide range of general computing and IT skills that can be
applied in many job roles and industries. This Apprenticeship will help apprentices develop
the skills they need for their job, whether for teaching someone in finance to process
account details more efficiently; helping stock controllers keep track of merchandise; or
helping a Secretary set up an online company diary. As apprentices they will learn how to
operate computers and databases, as well as how to use and maintain IT systems and
networks.
Job Roles:
Intermediate Level Apprenticeship:
• Office Support or Administrator
• Personal Assistant
• Website Technician or Designer
• Sales and Marketing Executive
• Accounts Assistant
• Wages Clerk

16. IT, SOFTWARE, WEB & TELECOMS
PROFESSIONALS
This Apprenticeship programme is designed for new entrants to a role in the IT & Telecoms
sector, and to provide progression and re-skilling routes for existing IT Professionals.
The framework includes a balance of content in technical, business and interpersonal
areas, designed to ensure apprentices have an appropriate set of skills to operate in
today‟s IT & Telecoms job roles.
The technical content includes units for Software Development, Web Development,
Technical Support, Telecommunications and Databases. In addition to generic units, the
apprenticeship contains „vendor‟ and industry recognised content from Microsoft, Cisco,
Oracle, VM Ware and CompTIA.
Job Roles:
Intermediate Level Apprenticeship:
• Support Technician
• Website Administrator
• Helpdesk Professional
• Field Operations (Line installer & repairer)

17. HOSPITALITY AND CATERING
This Apprenticeship covers a range of occupations within hospitality and catering, one of
the largest industries in the country. Hospitality and Catering covers work in restaurants,
hotels and holiday accommodation, cafés, pubs, and contract caterers . Schools, colleges,
hospitals and large businesses nearly always have canteens and catering staff. To reflect
the many career options on offer, this Apprenticeship has several pathways.
Job Roles:
Intermediate Level Apprenticeship:
• School Cook
• Kitchen Assistant
• Commis Chef
• Receptionist

18. TEAM LEADING & MANAGEMENT
This Apprenticeship is designed to meet the skills needs of employers of all sizes across
the public, private and not-for profit sectors. It will attract new talent into management and
will help to up skill the workforce to replace those who leave or retire. Across the UK there
are approximately 4.5 million managers and senior officials, including 1.75 million working
within small and medium enterprises. To keep pace with demand, around 400,000 new
managers & leaders are needed each year.
Job Roles:
Intermediate Level Apprenticeship:
• Team Leader
• Section Leader
• Helpdesk Manager
• Trainee Supervisor

19. So, if you are ready to take on apprentices or
train your existing staff please contact
TowerSkills on: 0207 510 7504
or email us
at: sammy.shummo@tower.ac.uk