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We believe in Excelling Together!!!                        SOLUTION PROFILE • MANAGED SOLUTIONS



                PRIMUS SAP BASIS Remote Administration - Approach
   PRIMUS Managed SAP Environment, Maximizes the Value of your investment on SAP Landscape with Optimized Performance
   and Reduced Risk. PRIMUS BASIS experts team provides complete start-to-finish lifecycle support for your SAP application.

                 TODAYS CHALLANGE                                 OUR SOLUTION                                YOUR BENEFITS


           Today SAP Customers are                        1. To be a true BASIS partner               You will get benefits like
           facing typical challenges like                    for our SAP Customer.                    1. No need to hire, train or
           1. Specialized skills are                      2. Complete the Initial                        retain SAP BASIS staff.
               required to manage BASIS:                     assessment, finalize the                 2. Help you to stay focused on
               Internal IT Managers are not                  scope, and support                          your core competencies.
               experts in performing very                    procedures, set the                      3. Cost reduction with
               specialized basis services                    expectations, service                       predictable SAP support
               like performance tuning,                      definitions, service levels.                costs and improved
               trouble shooting or dump                   3. Sign Non-disclosure and                     operational efficiencies.
               analysis, memory                              contract agreements.                     4. Quality monitoring to boost
               management and so on.                      4. Takeover responsibility of                  system availability and
           2. Multiple Responsibilities:                     SAP Infrastructure for                      capacity.
               Internal Team is capable of                   in-scope activities.
               however overloaded with                    5. Run the services with
               multiple activities and not                   24 X 7 Model with
               able to perform these tasks                   dedicated SPOC.
               on time.
           3. Cost: Employing full time
               expert is not cost effective.
           4. Retention: Difficult for
               domain industry.




                                                                                                             About PRIMUS
                                                                                                       PRIMUS Techsystems Private
                                                                                                       Limited (PRIMUS) is a Information
                                                                                                       Technologies company providing
                                                                                                       end-to-end solutions and services to
                                                                                                       mid-market and large organizations
                                                                                                       in SAP Applications.
                                                                                                       Dedicated SAP Service Line:
                                                                                                       – SAP Partner
                                                                                                       - Specialized in SAP for Automotive
                                                                                                       – 70+ Consultants
                                                                                                       – Offshore Development Center
                                                                                                       For more information visit us at
                                                                                                       www.primustechsys.com


          © 2012 PRIMUS Techsystems Private Limited, Address: 4, Jijai Plaza, Kothrud, Pune - 411038. India Tel. +91 (20) 25363592
We believe in Excelling Together!!!                        SOLUTION PROFILE • MANAGED SOLUTIONS



                     PRIMUS SAP BASIS Remote Support– What we do?
   PRIMUS Delivery Model-
   PRIMUS can deploy the service at a very short notice. Deployment is as easy as 1-2-3 with our well defined methods
   and practices:
   1. Initial assessment and service definition
   Determine the scope, service levels and sign term contract.
   2. Knowledge transfer
   Plan resources; establish connectivity & logins, and transfer of Systems knowledge/ procedures / reports.
   3. Execution
   Begin remote administration!


                   REMOTE BASIS Activities                                            Premium Support Activities
                     (Silver Plan- RS 2,50,000 Per Year)                                 (Gold Plan- RS 5,00,000 Per Year )
   

        Transport management.                                               This Plan will include Silver Plan + Premium services
        Maintenance through SAP Notes, Kernel upgrades.                     like:
        CCMS monitoring, dump analysis, system logs.
        Performance tuning, memory management and dump                               Support package stacks
         monitoring.                                                                  User security
        Security and authorization on approved request.                              Troubleshooting
        Batch job management.                                                        Performance tuning
        Periodic Backups (Daily)                                                     DR Testing
        Remote trouble shooting and administration support for                       Restore recovery
         the SAP server.                                                              Client administration
        Solution Manager based landscape optimization.                               QA system refresh
   Daily Monitoring Activities (for All Servers):-                                    TMS configuration
    Central log                                                                      Disaster recovery planning
    Background jobs
    Short dumps
    Update records
                                                                                                 CONTACT US
    Lock entries                                                            E-Mail :- enquiry@primustechsys.com
    System buffers                                                          Phone     :- +91-20 25363592
    Spool sub-system                                                        Alternate Contacts:- +91 9028510909
    Database space utilization                                              Website :- www.primustechsys.com
    Database optimization                                                   Follow us
    Backup success
    Load balancing                                                          For more information, Please fill up below form on our
    OS checks                                                               website, our experts will contact you.
    File system space                                                       http://www.primustechsys.com/BasisSupport.htm
    User accounts

          © 2012 PRIMUS Techsystems Private Limited, Address: 4, Jijai Plaza, Kothrud, Pune - 411038. India Tel. +91 (20) 25363592

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PRIMUS Techsystems SAP BASIS Remote Service

  • 1. We believe in Excelling Together!!! SOLUTION PROFILE • MANAGED SOLUTIONS PRIMUS SAP BASIS Remote Administration - Approach PRIMUS Managed SAP Environment, Maximizes the Value of your investment on SAP Landscape with Optimized Performance and Reduced Risk. PRIMUS BASIS experts team provides complete start-to-finish lifecycle support for your SAP application. TODAYS CHALLANGE OUR SOLUTION YOUR BENEFITS Today SAP Customers are 1. To be a true BASIS partner You will get benefits like facing typical challenges like for our SAP Customer. 1. No need to hire, train or 1. Specialized skills are 2. Complete the Initial retain SAP BASIS staff. required to manage BASIS: assessment, finalize the 2. Help you to stay focused on Internal IT Managers are not scope, and support your core competencies. experts in performing very procedures, set the 3. Cost reduction with specialized basis services expectations, service predictable SAP support like performance tuning, definitions, service levels. costs and improved trouble shooting or dump 3. Sign Non-disclosure and operational efficiencies. analysis, memory contract agreements. 4. Quality monitoring to boost management and so on. 4. Takeover responsibility of system availability and 2. Multiple Responsibilities: SAP Infrastructure for capacity. Internal Team is capable of in-scope activities. however overloaded with 5. Run the services with multiple activities and not 24 X 7 Model with able to perform these tasks dedicated SPOC. on time. 3. Cost: Employing full time expert is not cost effective. 4. Retention: Difficult for domain industry. About PRIMUS PRIMUS Techsystems Private Limited (PRIMUS) is a Information Technologies company providing end-to-end solutions and services to mid-market and large organizations in SAP Applications. Dedicated SAP Service Line: – SAP Partner - Specialized in SAP for Automotive – 70+ Consultants – Offshore Development Center For more information visit us at www.primustechsys.com © 2012 PRIMUS Techsystems Private Limited, Address: 4, Jijai Plaza, Kothrud, Pune - 411038. India Tel. +91 (20) 25363592
  • 2. We believe in Excelling Together!!! SOLUTION PROFILE • MANAGED SOLUTIONS PRIMUS SAP BASIS Remote Support– What we do? PRIMUS Delivery Model- PRIMUS can deploy the service at a very short notice. Deployment is as easy as 1-2-3 with our well defined methods and practices: 1. Initial assessment and service definition Determine the scope, service levels and sign term contract. 2. Knowledge transfer Plan resources; establish connectivity & logins, and transfer of Systems knowledge/ procedures / reports. 3. Execution Begin remote administration! REMOTE BASIS Activities Premium Support Activities (Silver Plan- RS 2,50,000 Per Year) (Gold Plan- RS 5,00,000 Per Year )   Transport management. This Plan will include Silver Plan + Premium services  Maintenance through SAP Notes, Kernel upgrades. like:  CCMS monitoring, dump analysis, system logs.  Performance tuning, memory management and dump  Support package stacks monitoring.  User security  Security and authorization on approved request.  Troubleshooting  Batch job management.  Performance tuning  Periodic Backups (Daily)  DR Testing  Remote trouble shooting and administration support for  Restore recovery the SAP server.  Client administration  Solution Manager based landscape optimization.  QA system refresh Daily Monitoring Activities (for All Servers):-  TMS configuration  Central log  Disaster recovery planning  Background jobs  Short dumps  Update records CONTACT US  Lock entries E-Mail :- enquiry@primustechsys.com  System buffers Phone :- +91-20 25363592  Spool sub-system Alternate Contacts:- +91 9028510909  Database space utilization Website :- www.primustechsys.com  Database optimization Follow us  Backup success  Load balancing For more information, Please fill up below form on our  OS checks website, our experts will contact you.  File system space http://www.primustechsys.com/BasisSupport.htm  User accounts © 2012 PRIMUS Techsystems Private Limited, Address: 4, Jijai Plaza, Kothrud, Pune - 411038. India Tel. +91 (20) 25363592