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Advertising Fails the Relevancy Test:
Rebuild Consumer Trust Through Engagement
People Are Tiring of Ads in All Forms
          Consumers feel they’re drowning in information that fails to meet their needs and desires
          and hold little to no trust in companies.




                95% do not trust advertising.

              54% feel that companies are only interested in selling
                        products and services, not the product of services
                        that is right for an individual customer.



          16% feel that companies are genuinely interested in them.

© 2012 Customer Insight Group
Website: www.customerinsightgroup.com
 Phone: 303.422.9758
8% do not believe what companies say about
                   themselves in marketing and advertising.



              23% think that companies do not listen to
                  consumers and their needs.



       71% seek additional sources of information because
            they do not trust marketing and advertising.




© 2012 Customer Insight Group
Website: www.customerinsightgroup.com
 Phone: 303.422.9758
Retailers must…


© 2012 Customer Insight Group
Website: www.customerinsightgroup.com
Phone: 303.422.9758
1.
         Develop a strategy to embrace the era of social change and learn to engage
        customers in a two-way conversation at every stage of the customer lifecycle.




© 2012 Customer Insight Group
Website: www.customerinsightgroup.com
Phone: 303.422.9758
2.
         Focus on what really matters to their customers and prospective customers.




© 2012 Customer Insight Group
Website: www.customerinsightgroup.com
Phone: 303.422.9758
3.
                                 Create concise, relevant, and compelling messages
                                that build relationships based on customer’s needs.




© 2012 Customer Insight Group
Website: www.customerinsightgroup.com
Phone: 303.422.9758
To achieve increased insight and gain competitive edge requires
          developing a holistic understanding of the customer relationship including:
                 - Purchase behavior
                 - Lifestyle
                 - Demographics
                 - Motivations
                 - Interests
                 - Customer lifecycle
                 - Purchase and communication channels




© 2012 Customer Insight Group
Website: www.customerinsightgroup.com
Phone: 303.422.9758
About Us
           Customer Relationships – Engage. Keep. Grow.
           Customer Insight Group is a strategic marketing company that uses
           customer information to help its clients engage in successful and
           profitable long-term relationships with each and every customer.

           Loyalty Marketing & Social Media Marketing Services:
           •    Strategy
           •    Design
           •    Implementation
           •    Program Management
           •    Program Refinement




© 2012 Customer Insight Group
Website: www.customerinsightgroup.com
 Phone: 303.422.9758
Free White Papers
      Check out Customer Insight Group’s FREE White Papers!
       www.customerinsightgroup.com/white-papers




© 2012 Customer Insight Group
Website: www.customerinsightgroup.com
Phone: 303.422.9758
Connect With Us                       www.customerinsightgroup.com


                     linkedin.com/company/240235?trk=tyah


                      twitter.com/sallieburnett


                     facebook.com/customerinsightgroup


                      customerinsightgroup.com/rss-feed/


           info@customerinsightgroup.com



© 2012 Customer Insight Group
Website: www.customerinsightgroup.com
 Phone: 303.422.9758

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Top Tips - Advertising Fails the Relevancy Test: Rebuild Consumer Trust Through Engagement

  • 1. Advertising Fails the Relevancy Test: Rebuild Consumer Trust Through Engagement
  • 2. People Are Tiring of Ads in All Forms Consumers feel they’re drowning in information that fails to meet their needs and desires and hold little to no trust in companies. 95% do not trust advertising. 54% feel that companies are only interested in selling products and services, not the product of services that is right for an individual customer. 16% feel that companies are genuinely interested in them. © 2012 Customer Insight Group Website: www.customerinsightgroup.com Phone: 303.422.9758
  • 3. 8% do not believe what companies say about themselves in marketing and advertising. 23% think that companies do not listen to consumers and their needs. 71% seek additional sources of information because they do not trust marketing and advertising. © 2012 Customer Insight Group Website: www.customerinsightgroup.com Phone: 303.422.9758
  • 4. Retailers must… © 2012 Customer Insight Group Website: www.customerinsightgroup.com Phone: 303.422.9758
  • 5. 1. Develop a strategy to embrace the era of social change and learn to engage customers in a two-way conversation at every stage of the customer lifecycle. © 2012 Customer Insight Group Website: www.customerinsightgroup.com Phone: 303.422.9758
  • 6. 2. Focus on what really matters to their customers and prospective customers. © 2012 Customer Insight Group Website: www.customerinsightgroup.com Phone: 303.422.9758
  • 7. 3. Create concise, relevant, and compelling messages that build relationships based on customer’s needs. © 2012 Customer Insight Group Website: www.customerinsightgroup.com Phone: 303.422.9758
  • 8. To achieve increased insight and gain competitive edge requires developing a holistic understanding of the customer relationship including: - Purchase behavior - Lifestyle - Demographics - Motivations - Interests - Customer lifecycle - Purchase and communication channels © 2012 Customer Insight Group Website: www.customerinsightgroup.com Phone: 303.422.9758
  • 9. About Us Customer Relationships – Engage. Keep. Grow. Customer Insight Group is a strategic marketing company that uses customer information to help its clients engage in successful and profitable long-term relationships with each and every customer. Loyalty Marketing & Social Media Marketing Services: • Strategy • Design • Implementation • Program Management • Program Refinement © 2012 Customer Insight Group Website: www.customerinsightgroup.com Phone: 303.422.9758
  • 10. Free White Papers Check out Customer Insight Group’s FREE White Papers! www.customerinsightgroup.com/white-papers © 2012 Customer Insight Group Website: www.customerinsightgroup.com Phone: 303.422.9758
  • 11. Connect With Us www.customerinsightgroup.com linkedin.com/company/240235?trk=tyah twitter.com/sallieburnett facebook.com/customerinsightgroup customerinsightgroup.com/rss-feed/ info@customerinsightgroup.com © 2012 Customer Insight Group Website: www.customerinsightgroup.com Phone: 303.422.9758