Effective training delivery requires understanding user needs, developing tailored training modules, and evaluating impact. Training should involve users and teach skills through various approaches like instructor-led, e-learning and blended methods. Clear communication is also key to managing expectations and maintaining support for the training program.

1. Effective Training Delivery Olu segun Akintola October, 2009

2. Helping People Master Technology Getting a solid return on technology Investments takes more than good software. You need users who can Understand it ! Embrace it !! & Master it !!!

3. Some food for thought: What REALLY gives Staff & Managers headache on-the-job?

4. C H A N G E ‘“ Tell me, and I will forget Show me, and I may remember Involve me, and I will understand ” – Confucius, 450 B.C..’

5. Effective Training is Teaching a SKILL!

7. Project Implementation The Team – Human + IT resources The Process - Methodology The Delivery – End Result

8. Access Educate helpdesk Communicate Approaches(3)

9. Instructor-Led Training

10. Scheduling Using Integrated Learning Management System ( LMS ) "a software application that automates the administration, documentation, tracking, and reporting of training events"

11. e learning “ Using a technological means (Internet/Intranet/Extranet) to access and manage learning that supports and enhances the knowledge of an individual”

13. Blended Learning Solutions

16. The Emotional Cycle of Change Level of Optimism Informed Optimism Rewarding Completion Uninformed Optimism Negative Positive Informed Pessimism Hopeful Realism TIME

17. SMART Objectives

18. Post Go-Live Infrastructure Users Application Support

19. Finally… Helpdesk Crib Sheets Data Quality Quick Reference Guides User Manuals FAQs