This presentation summarizes Karnataka's experience with the Crime Criminal Tracking Network and System (CCTNS) project. It discusses how Karnataka established a comprehensive statewide police computer network, trained over 75 system administrators, and developed an integrated ERP software called Police IT that serves as the front end for CCTNS. The presentation outlines Karnataka's milestones, challenges, and lessons learned in becoming a leading state in CCTNS implementation through initiatives like developing a composite computerization model, building training infrastructure, and change management planning.

1. All India Police Science Congress, Raipur, June, 2010
CCTNS In Karnataka
Experience Sharing
All India Police Science Congress is highest forum for brainstorming on
issues facing the Indian Police. Crime Criminal Tracking Network and System
Project of the MHA plans to revolutionise the Police and make it at par with the
best in the world. The IT technology would be the bane for the Police as is the
case of most modern and tech savvy organisations.case of most modern and tech savvy organisations.
This powerpoint presentation was given by Sri Sanjay Sahay, IGP, Police
Computer Wing, Bangalore, Karnataka, at the All India Police Science
Congress at Raipur, June 2010. This presentation elaborates the model by
which Karnataka became one of Advanced States in this project. An article
based on this presentation was published in the Compendium of the All India
Police Science Congress.
Sanjay Sahay, IGP,
PCW, Bangalore.

2. CCTNS In Karnataka
Experience Sharing
Sanjay Sahay
IGP, Police Computer Wing,
Karnataka

3. Presentation Structure
Introduction
Karnataka Composite Model
Milestones
Networking
FMS/Asset Management
Police ITPolice IT
CCTNS-Police IT Entity
Capacity Building
Change Management
Issues
Challenges
Conclusion

4. Before we start…
How many of you feel that qualitative
communication, lack of proper documentation
and retrieval is the biggest problem with the
Police?
ATMs, Mobiles, SMSs? You are already in
the center of the digital world.

5. Karnataka Computerization
Composite Model
First state to be on full broadband networking
Single operation
ERP Solution- end to end
Multipronged training- basic/application/role based/Multipronged training- basic/application/role based/
officers equally responsible
Hiring of Trainer’s Model
Specialist System Administrators
Multi Organizational workforce
Perfect synchronization of activities/processes

6. Milestones
Skeletal Data Center
Broadband networking
Anti Virus/Asset Management
CCTNS lead state
Project Management of Police IT
System AdministratorsSystem Administrators
UAT for all Police IT Modules
Setting up Training Centers
Integration of Bangalore Traffic Police to the new network
E Procurement
GPS based AVLS system
GIS based G-CARE

7. KSP Wide Area Network

8. SPWAN NetworkSPWAN Network
ArchitectureArchitecture

9. Karnatak StateKarnatak State
Police DataPolice Data
Center DesignCenter Design
UpgradedUpgraded
DatacenterDatacenter

10. Networking Issues
By default dynamic IP
Six months battle with BSNL
BSNL staff we interact with know only billing dates
Weekly project review with BSNL
Bangalore in charge was not available for Central TeamBangalore in charge was not available for Central Team
Treat VPNoBB connections as single landlines
Network control is very difficult
SBI- Datacraft- Key to BSNL
KSP Network Diagram used

11. Anti-Virus
2500 licenses have been installed
Installed through centralized antivirus server
Regular updates pushed to the client machines over theRegular updates pushed to the client machines over the
KSPWAN
Centralized license management
Centralized report generations
Centralized virus database

12. Anti-Virus
I joined when servers were full of viruses,
computers seemed to be very acceptable
proposition
Benefits
Virus free networkVirus free network
Better Bandwidth availability
Secured data communication through removable
media
Protections against spamming, intrusion

13. Asset Management
It monitors Networking Hardware and health of the
systems.
Integrated with the Centralized Domain Controllers to
track network user activitiestrack network user activities
Enable the Unit officers for vendor management to
enforce the SLAs
Customized reports enable the unit officers to devices
strategies for better quality of services
Facilities Management Service is in place

14. Police IT
Police IT is a Comprehensive ERP system providing
seamless integration to the day to day operations
of the Police Department
Police IT in its conceptualization, creation and roll
out would have a pioneering impact in the way
Police in India would go digital in the days to come

15. POLICE IT
Features
Centralized Architecture
Bilingual
Workflow designWorkflow design
Role based access
519 screens and 406 reports

16. Police IT-Modules
Crime
Law & Order
Traffic
Finance
Administration
StoresStores
Armed Reserve
Motor Transport
Training
Wireless
Forensic Science Laboratory
Executive Information System

17. Screens and Reports
Modules No Of Screens Reports Total
General
Crime
Admin
Finance
Law & Order
FRO
FSL
Wireless
8
102
110
75
62
18
26
9
10
105
44
66
14
23
21
5
18
207
154
141
76
41
47
14Wireless
Training
Armed Reserve
Motor Transport
Traffic
Stores
Total
9
24
22
15
33
15
519
5
15
12
19
53
19
406
14
39
27
41
68
52
925

18. Crime Module
Investigation
FIR to Result of Appeal
UDR Proceedings
Registers
MoB/ HS Sheet
Rowdy/ Smuggler/ gang registerRowdy/ Smuggler/ gang register
BCR role A & B
Persons matching
Instructions
Investigation memo
GCR report
Case progress remarks

19. Approvals
Final report B, C and UDR
MoB/ HS/ rowdy sheet approval
FSL approvals
Reports
Crime Module
Reports
Monthly statement reports
Crime Register reports
Modus operandi reports
Comparative statements
Crime review
Crime in India

20. Crime Investigation Workflow
(FIR to Result of appeal)

21. Crime Investigation Workflow
MOB/HS/Rowdy Sheet

22. Prevention is better that cure
Otherwise it would become a tryst with destiny
The legal framework- well spelt SLAs with clear cut timelines,
penal clauses, provisions of blacklisting etc
Academically bright, professionally extremely competent team
leader. A man with demonstrated capabilities acrossleader. A man with demonstrated capabilities across
projects/regions/domains. He is the key to the success or failure or
the project
Very close monitoring of the Software Development

23. Software Development
Learnings
Every member of the development team should be cleared by the
department
The team should be co located
Creation of SRS very criticalCreation of SRS very critical
Real time User Acceptance Tests
Handling of Change Requests
Details of Roll out, Capacity Building and the Handholding Plan can
be cleared as a part of SLA

24. CCTNS
Karnataka is one of the lead states based on the
present stage of computerisation
Police IT is the front end for the CCTNS in the state
NISG is the state PMCNISG is the state PMC
All Governing Structures are in place
Procurement is about to start
Training infrastructure

25. CCTNS – Police IT
• Mission
Mode Project
• Wipro, the
developer
Police IT CCTNS
• GoI accepts
Karnataka as
a lead state
• Both the
projects get
integrated
Lead
State
CCTNS
Police IT

26. Capacity Building Plan
Training InfrastructureTraining Infrastructure
Training for 75 SystemTraining for 75 System
AdministratorsAdministrators
Training forTraining for
Nodal OfficersNodal Officers
of all Unitsof all Units
Training forTraining for
Mapping of EndMapping of End--UsersUsers
Deployment of TrainersDeployment of Trainers
Basic Training forBasic Training for
EndEnd--UsersUsers
Training CurriculumTraining Curriculum
Basic IT & Police ITBasic IT & Police IT
Training forTraining for
Technical TeamsTechnical Teams
of all Unitsof all Units
Police IT TrainingPolice IT Training
for Endfor End--UsersUsers
& Handholding& Handholding

27. Present Training
Training Programs
48 hours Basic Computer Awareness Training
Police IT Software Application Training
Specialized Training as in case of System Administrators
Model of Training
Hiring of trainers using our own infrastructure
Creation of CBTs for Police IT application under
progress
Quality output is the only goal of the training

28. System Administrators Training
State Govt. approved System Administrators training
for 75 police personnel.
Selection of Candidates was through online
test/interview.test/interview.
Intensive training in 3 phases, Customized System
Administrators training, MCSE and CCNA.
Weekly evaluation, evaluation after each phase and
final evaluation.

29. Specialized System Administrators
Training
Online entrance test at SCRB
Interview
Customized need based training
MCSEMCSE
CCNA- yet to start
Today we have 65 MCSE certified Police Professionals in
the State Police, might be the highest amongst govt.
depts/organisations

30. Training Initiatives
In-House trainers are being used for Basic training.
All the ministerial staff are trained on Basic Training.
Out-sourcing the Basic training on hiring the trainersOut-sourcing the Basic training on hiring the trainers
model under CCTNS Project for 5000 end-users.
To establish 30 District Training centers and 6
Regional training centers across state under CCTNS.

31. Execution of the training plan
Training Infrastructure to be established at all the
centers identified
Professional Trainer team to be hired
Training for the Trainers for Police IT Application
is being worked out with Wipro Ltdis being worked out with Wipro Ltd
Deployment of the Trainers
Nominating one officer as in-charge for each
training center
Formation of Training calendar for each Training
Center

32. Other softwares
e-Procurement
GPS-AVLS
e- Beat
RecruitmentRecruitment
G-CARE
Bangalore City Traffic Police
Enforcement- Blackberry
Regulation- Video Surveillance

33. Estimate Creation
Estimate Approval
Preparation of
Tender Document
Draft Tender
Schedule
Tender Finalization
Measurement / Inspection
Payment
Issue of Order Indent Management
Contract Management /
Catalogue Management
e- Proc
Workflow
Schedule
Approval of Tender Schedule
Publish of Tender
Supplier Registration
Submission of Bid
Tender Opening
Tender Evaluation
E-Tendering

34. Change Management
A full fledged change management plan
covering all dimensions of the issue,
executable straight away, may be drawn
immediately and put into action. This wouldimmediately and put into action. This would
take care of major bottlenecks at the time of
deployment of the software, when even
minor hiccups take a long time to be
resolved

35. Issues
Training for S-PMC by C-PMC,
will cut down learning time
Regular flow of information between the two
Timelines cannot be extended as data/info is available
Knowledge of local language for consultants etc?
Language of training?
Customization process for application software-testing
Synchronization of all activities and processes-
networking, software creation/customisation, training,
physical infrastructure
Maintenance of the infrastructure created- its perfect functioning
is the key to success

36. Issues
Main bottleneck are the officers- PSIs to DGPs, target group
for training, special training program for offficers. Non technical
inputs as well
Can laptops with extra battery be used in power shortage areas
Only licensed software should be installed otherwise it might
lead to embarrassing situationslead to embarrassing situations
Visits by the Delhi team would help in maintaining the quality
and required corrections can be done sooner than later
Functional and sustainable training model- viable even after the
completion of this project
Most successful mission mode project can be used as a model

37. Challenges
Change in attitude
Be a practitioner yourself. If you change,
the world changes
Provide a robust network & network securityProvide a robust network & network security
Data Center consolidation and management
Data sharing with other department’s databases.
Easier said than done. Completed data migration
from HRMS database
Professional benchmarking and certification for
every task/activity/process

38. Challenges…
Personnel to be trained in a fully networked
digital atmosphere, so far applications have
meant duplication
Training infrastructure, training curriculum,
integration of Police IT application training withintegration of Police IT application training with
Basic Courses at all levels
15,000 personnel to be trained
Data migration from CCIS & Data digitization
wherever required

39. Challenges…
Rollout is the process of Installation, Initial usage
of the software till it is stabilized and the end
user becomes fully conversant
A detailed plan for phase wise roll out
synchronizing with all other inputs is in finalsynchronizing with all other inputs is in final
stage
Handholding by the software creator, any other
agency or by the department
Initial roll out in a controlled atmosphere

40. Conclusion
The successful completion of this project would take the
police to much higher level of efficiency, near total
transparency, all mechanical work would become redundant,
more human resources would be available for core tasks,
better investigation, qualitative change in planning, splitbetter investigation, qualitative change in planning, split
second communication, perfect documentation/ retrieval, no
alibi as the application is role based, need based passage of
information on the website/ press/individuals, tracking of
incidents/facts /details would be flawless etc.

41. THANK YOUTHANK YOU