Where to Find Useful Contact Information and Helplines | Leaner Support is for learners and staff of Pathway Group to easily find signposted services. For more information about this booklet call: 0121 707 0550 or e-mail: info@pathwaygroup.co.uk

1. Pathway Groupputting you first
Where to find help
(useful contact
information
and helplines)
Pathway Collegeputting you first
Pathway Group
Fairgate house, 205 Kings Road, Tyseley, Birmingham B11 2AA
Tel: 0800 955 0870 / 0121 707 0550
Email: info@pathwaygroup.co.uk
Web: www.pathwaygroup.co.uk

2. Contents
Alcohol
Bereavement
Careers Advice
Families & Parents
Disability
Drugs
Emotional Support
Health
Housing
Money & Debt
Sexuality
Rights & Legal Advice
Violence & Crime
Something Else?
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3. Helplines
AL - Anon Family Groups: For families and friends
of problem drinkers
Tel: 0207 4030888
Web: www.al-anonuk.org.uk
Alcoholics Anonymous: Offer advice and support
and help others to recover from alcoholism
Tel: 0845 7697555
Web: www.alcoholics-anonymous.org.uk
Drinkline: Advice on sensible drinking and alcohol
misuse
Tel: 0800 123 1110
Web: www.patient.co.uk/support/drinkline
•• Child Death Helpline: Helpline for anyone affected
by the death of a child of any age, from pre-birth
to adult, under any circumstances, however
recently or long ago
Tel: 0800 282986
Web: www.childdeathhelpline.org.uk
TheCompassionateFriends:Supportingbereaved
parents/carers and their families
Tel: 0845 1232304
Web: www.tcf.org.uk
Cruise Bereavement Care: Support for people
after the death of someone close
Tel: 0844 477 9400
Web: www.cruse.org.uk
National Careers Service: For all ages to get career
advice and guidance
Tel: 0800 100 900
Web: www.nationalcareersservice.direct.gov.uk
Jobcentre Plus: Where you can search and apply
for jobs
Tel: 0345 604 3719
Web: www.gov.uk/jobsearch
fish4.co.uk: Provides part-time, seasonal and
temporaryjobsforcollegeanduniversitystudents
Web: www.fish4.co.uk/jobs
National Apprenticeship Service (NAS): Build up
knowledge and skills, gain qualifications, and
earn money or an allowance in a chosen industry
Tel: 08000 150 600
Web: www.apprenticeships.org.uk
UCAS: Search courses across the country
Tel: 0871 468 0468 Web: www.ucas.ac.uk
Alcohol Careers Advice
Bereavement
Gingerbread Advice Line: Advice and information
service for lone parents
Tel: 0800 802 0925
Web: www.gingerbread.org.uk
Family Lives: Practical help and information for
parenting
Tel: 0808 8002222
Web: www.familylives.org.uk
Families & Parents
One Parent Families: For advice on all issues
affecting one parent families
Tel: 0808 8020925
Web: www.opfs.org.uk
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4. Pathway Groupputting you first
Disability
Scope: Disability information advice line
Tel: 0130 2310123
Web: www.scope.org.uk/dial
Disabled Living Foundation: Advice and
information on disability equipment
Tel: 0300 9990004
Web: www.dlf.org.uk
Sense: National charity that supports and
campaigns for Deaf and Blind people
Tel: 0845 1270060
Web: www.sense.org.uk
Release: Drugs and legal advice for users, families
and friends
Tel: 020 73242989
Web: www.release.org.uk
Drug Support Groups - Narcotics Anonymous:
Run around the country offering support for
people on drugs
Tel: 0300 999 1212
Web: www.ukna.org
Cocaine Anonymous
Tel: 0800 6120225 Web: www.cauk.org.uk
Re-Solv: Information and support about solvents
and volatile substance abuse (VSA) issues
Tel: 01785810762
Web: www.re-solv.org
Talk to Frank: Information about drugs for
people who use them, their friends, families and
colleagues.
Tel: 0300 1236600
Web: www.talktofrank.com
Emotional Support
National Bullying Helpline: Help and advice about
bullying in a variety of forms
Tel: 0845 2255787
Web: www.nationalbullyinghelpline.co.uk
Childline: Get help and advice about a wide range
of issues
Tel: 0800 1111
Web: www.childline.org.uk
NSPCC National Society for the Prevention of
Cruelty to Children: Charity raising awareness of
child cruelty
Tel: 0808 800 5000
Web: www.nspcc.org.uk
Barnardos: Support for the family
Tel: 0208 550 8822
Web: www.barnardos.org.uk
Relate: Couple counselling, information and
support to adults dealing with relationship issues
Tel: 0300 100 1234
Web: www.relate.org.uk
Samaritans: The Samaritans exists to provide
confidential support to any person in emotional
distress
Tel: 0845 7909090
Web: www.samaritans.org
Off The Record: Provides counselling and support
through qualified counsellor for anyone finding it
difficult to cope at a stressed time of their lives
Web: www.offtherecord.org.uk
Catch 22: Social business providing services that
help people in tough situations to turn their lives
around
Tel: 020 7336 4800
Web: www.catch-22.org.uk
Mind: Advice and guidance on all aspects of mental
health
Tel: 0300 123 3393/020 85192122
Web: www.mind.org.uk
Youth Access: Youth Access is the national
membership organisation for young people’s
information, advice and counselling services
Tel: 020 8772 9900
Web: www.youthaccess.org.uk
Drugs
5.

5. Health
NHS Direct: For immediate and confidential
health advice
Tel: 111
Web: www.nhsdirect.com
Sexuality
London Lesbian & Gay Switchboard: Provide free &
confidential support & information to lesbian, gay,
bisexual&transgenderedcommunitiesthroughout
the UK
Tel: 0300 330 0630
Web: www.llgs.org.uk
Sexual Advice Association: Help improve the sexual
health and wellbeing of men and women and raise
awareness of the extent to which sexual conditions
affect the general population
Tel: 0207 486 7262
Web: www.sda.uk.net
Sexual Problems: Information, advice and support
on sexual health, sex and relationships
Tel: 0845 122 8690
Web: www.fpa.org.uk
NHS Choices: Confidential help for under 18’s
on anything to do with sex, relationships and
contraception.
Tel: 0800 282930
Web: www.nhs.uk/Livewell/Sexualhealth
Money & Debt
Step Change: Free counselling and advice for
people with debt problems.
Tel: 0800 1381111
Web: www.stepchange.org
Gamcare: For gamblers and those affected by
problem gambling.
Tel: 0808 8020133
Web: www.gamcare.org.uk
National Debtline: Confidential advice for people
with debt problems.
Tel: 0808 8084000
Web: www.naitonaldebtline.co.uk
The Money Advice Service: Advice and guidance
on money related matters
Tel: 0300 500 5000
Web: www.moneyadviceservice.org.uk/en
Turn2us:Freeservicethathelpspeopleinfinancial
need to access welfare benefits, charitable grants
and other financial help
Tel: 0808 802 2000
Web: www.turn2us.org.uk
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Housing
Housing
Shelter: Help with housing problems.
Tel: 0300 330 1234
Web: www.england.shelter.org.uk
Housing Benefit Job Centre Plus
Tel: 0800 055 6688
Web: www.direct.gov.uk
Midlands Heart: One of the top ten housing and
care organisations based in the UK
Tel: 0345 6020 540
Web: www.midlandheart.org.uk
St Basils: Work to prevent youth homelessness by
providing accommodation and support services
Tel: 0300 303 0099

6. Violence & Crime
Rape and Sexual Abuse Helpline and Support
Centre: Support and help for those effected by
rape and sexual abuse
Tel: 0808 802 9999
Web: www.rasasc.org.uk
National Domestic Violence and Abuse Helpline:
Supporting for people suffering from violence
and abuse
Tel: 0808 2000 247
Web: www.nationaldomesticviolencehelpline.
org.uk
Woman’s Aid: Supporting women suffering from
abuse
Tel: 0117 944 44 11
Web: www.womensaid.org.uk
Crimestoppers: Service for reporting crime
anonymously
Tel: 0800 555 111
Web: www.crimestoppers-uk.org
Victim Support Line: Victims of crime support
Tel: 0845 3030900
Web: www.victimsupport.org.uk
Knife and Gun Crime: Information, advice and
guidance about knife and gun crime
Tel: To report incidents always contact your local
police force by dialling 999 or 101 in a non-
emergency situation.
Web: www.knifecrimes.org
Rights & Legal Advice
Citizens Advice
A network of offices that provide free and
independent advice on legal issues, money,
benefits and other problems.
Web: www.citizensadvice.org.uk
ACAS
Acas offer free, confidential and impartial advice on
all employment rights issues.
Tel: 08457 47 47 47
Web: www.acas.org.uk
Equal Opportunities Commission
Web: www.eoc.org.uk
Commision for racial equality
Web: www.cre.gov.uk
Lawstuff
Tel: 08088 020 008
Web: www.lawstuff.org.uk
TUC
Tel: 020 7636 4030
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7. Something Else?
Birmingham City council Useful Contacts Sheet: Information
about services and support available in Birmingham
Web: www.birmingham.gov.uk/contactus
Walsall City Council: Information about services and support
available in Walsall
Tel: 01922 650000
Web: www.walsall.gov.uk
Wolverhampton City Council: Information about services and
support available in Wolverhampton
Tel: 01902 551155
Web: www.wolverhampton.gov.uk
Sandwell and Dudley Council: Information about services and
support available in Sandwell and Dudley
Tel: 0845 358 2200
Web: www.sandwell.gov.uk
Get Connected: Finds young people the best help, whatever
the problem
Tel: 0808 8084994
Web: www.getconnected.org.uk
Local 14-19 On-line Area Prospectus: The online 14-19
prospectuses let you find out what courses and qualifications
are available at schools, colleges and sixth forms in your area
Web: www.direct.gov.uk
Volunteering: Information on volunteering in the UK and
abroad
Tel: 020 7713 6161
Web: www.volunteering.org.uk Web: www.do-it.org.uk
National Youth Agency: Support youth workers in doing what
they do, more effectively
Tel: 0116 242 7350 Web: www.nya.org.uk
The Challenge Network: Connecting and inspire people
to strengthen their communities by getting involved in
community projects
Tel: 020 3542 2400 Web: www.the-challenge.org
Citizen Card: Proof of age card
Web: www.citizencard.com
8.
Pathway Groupputting you first
VISIT:
www.nationalcareersservice.direct.gov.uk

8. Pathway Group
Fairgate house, 205 Kings Road, Tyseley, Birmingham B11 2AA
Tel: 0800 955 0870 / 0121 707 0550 / 01922 897170
Email: info@pathwaygroup.co.uk
Web: www.pathwaygroup.co.uk
Pathway Collegeputting you first
Pathway Groupputting you first