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PROJECT ON
“BUSINESS ASPECTS IN BANKING AND INSURANCE”

SUBMITTED BY
SACHIN THOMAS
BACHELOR OF MANAGEMENT STUDIES
DIV-C,

ROLL NO-165

ACADEMIC YEAR 2013-2014

SUBMITTED TO

PROF. ZEENAT SHAIKH,
JOSHI-BEDEKAR COLLEGE,
MUMBAI UNIVERSITY
CERTIFICATE

This is to certify that this project report entitled “Business Aspects in
Banking and Insurance Project on Credit Cards of Axis bank and
ICICI bank” submitted to Joshi-Bedekar College , is a bonafide record
of work done by “ Sachin Thomas ” under my supervision from “1807-2013 ” to “ 21-08-2013”.

Signature
Mrs. Zeenat Shaikh

Countersignature

B.M.S Department, Joshi-Bedekar, College

Place- Thane
Date-21-08-2013

ACKNOWLEDGEMENT

I would like to express my special thanks of gratitude to my teacher who gave me
the golden opportunity to do this wonderful project on the topic- Credit Card:
Axis bank and ICICI bank , which also helped me in doing a lot of Research
and I came to know about so many new things. I am really thankful.

Secondly I would like to thank all employees of Axis and ICICI banks who
helped me a lot in finishing this project within the limited time.

I am making this project not only for marks but to also increase my knowledge.

THANKS AGAIN TO ALL WHO HELPED ME.
CONTENTS
Sr.no

INDEX

1
2
3
4
5

Aim
Introduction
What is a credit card?
Who can be a credit card holder?
Particulars displayed on credit
cards

6

What are the different types of credit
cards provided by your bank?

7

What are the interest and charges
on the above mentioned types of
credit card?
What types of benefits or services
are provided by your institution to
your credit card customers?
What security measures are being
adopted by your institution for
security of your credit card
products?

8

9

10

What are the conditions for fuel
surcharge refund?

Page no
11

On what basis do you provide
credit limit to your credit card
customers?
12
13
14

Do You provide balance transfer
facility?
Do you provide revolving credit
facility?
Do you provide EMI facility?

• AIM
The main aim of this project is to do a comparision between the credit card
products of Axis bank and ICICI bank.

• INTRODUCTION
The development of plastic money is one of the recent Phenomenon's in the
banking sector. Plastic money is a charge card. It is a direct charge against the limit
sectioned. It is a debt instrument issued by some specialized companies. It is one
step forward towards cashless and cheque less society. The operation is through
electronic funds transfer {EFT} installations and inter-bank network. Credit cards
are key to the opening of bank accounts for daily payments by the card holders.
Credit card has been rightly called "PLASTIC MONEY". The objective is to
provide convenience and security. It eliminates cash transactions, and protects
from the danger of pick pocketing a lot of cash. There is usually interest free credit
for 30 to 45 days.
These plastic cards have the photo identity and holders signature embossed on the
card. It also has the issuing banks name and validity period of the card. The bank
issuing the credit card knows well the customer and his creditworthiness.
Basically, the use of credit cards helps the holder to take the advantage of the two
essential aspects of the financial services functions:
• Transmission of payments
• The granting of credit.
1.WHAT IS A CREDIT CARD?
A credit card is a card or mechanism which enables to purchase goods, travel
and dine in a hotel without making immediate payments. The holders can use
the cards to credit from banks unto 45 days. The credit card relieves the
consumer from the botheration cash and ensures safety. It is a convenience of
an extended credit without formality. Thus, credit card is a passport to, SAFETY,
CONVENIENCE, PRESTIGE AND CREDIT.
• WHO CAN BE A CREDIT CARD HOLDER?
The general criterion applied is a person spending capacity and not merely his
income and his wealth. The other criterion is the worthiness of the client and his
average monthly balance. Most of the banks have clear out the norms for giving
the credit cards.
I. A person who earns a salary of Rs. 60,000/- per annum is eligible for a card.
II. A reference from a banker and the employers of the applicant is insisted upon.
III. He should have a savings current account in the bank.
IV. His assets and liabilities on a particular date are reported to bank.
V. A statement of annual or monthly income.
VI. He is considered credit worthy upon to certain limit depending upon his
income, assets and expenditure. The eligible customer is asked to fill in
application form giving the details of account number , name , address ,
income , wealth status and a proof of his income/wealth etc.

• PARTICULARS DISPLAYED ON THE CREDIT CARDS
Every credit card bears the following particulars:
• NAME OF THE CUSTOMER: Every card displays the name of
customer. It should be spelled correctly. In case, it does not, the customer
can contact the customer service cell/helpline and get the necessary
correction done. This facility is provided free of cost by the bank.
• 16-DIGIT CARD NUMBER : A unique 16 digit numb0er is
allotted to every customer/ cardholder.
• VALIDITY DATE : The card mentions the period through which it
is valid. The card is usually valid from the it is received by the customer
unto and including the last day of the month indicated on the card. After
the card has to be renewed.
• THE VISA HOLOGRAM AND THE VISA LOGO: The
hologram and the logo ensure that all the establishments throughout the
world displaying the visa logo will accept the card.
• NAME OF THE ISSUING BANK: The card indicates on the top
the name of the issuing bank.
• SIGNATURE PANEL: The back of the card contains the signature
panel. The customer must put his signature on the signature panel to
prevent misuse by any other person. This identifies the card holder.
Signature on the panel would imply that card holder has given his
consent to abide by the terms and conditions governing the use of the
credit card. The card is valid is only if signed.
• MAGNETIC STRIP: The black magnetic strip contains important
information in encoded from and needs special handling. The card should
not be kept in an area where there is a continuous magnetic field. It
should not be left on the top the television. Set or near any electronic
appliance. The card should be kept away from heat and direct sun light.
• PIN (PERSONAL IDENTIFICATION NUMBER): Each card
holder is issued a password or pin to enable use of the card for accessing
his/her card account on the ATM and internet and also for availing any
privilege, benefit or service that may be offered by bank on the card. The
pin is communicated to the cardholder entirely at his/her risk who shall
not disclose the pin to any person and shall take all possible care to avoid
its discovery by any person. The card holder shall be liable for all
transactions made with the use of the pin whether with or without the
knowledge of the cardholder
• What are the different types of credit cards provided by your bank?

• AXIS BANK :
• Infinite Credit Card

• Signature Wealth Credit Card

• MY Wings Credit card

• MY Choice Credit Card
• MY Zone Credit Card

• MY Business Credit Card

• Miles & More Credit Card

• Corporate Credit Card
• Titanium Smart Traveler Credit Card

• Platinum Credit Card

• Insta Easy Credit Card

• Trust Chemists Credit Card
• Shriram Credit Card

• ICICI BANK :
• ICICI bank Diamant Credit Card
• ICICI bank Sapphiro Credit Card

• ICICI bank Rubyx Credit Card

• ICICI bank Coral Credit Card

• Jet Airways ICICI bank Sapphiro Credit Card

• Jet Airways ICICI bank Rubyx Credit Card
• Jet Airways ICICI bank Coral Credit Card

• ICICI bank British Airways Premium Credit Card

• ICICI bank HPCL Platinum credit Card

• ICICI bank Instant Platinum credit Card

• ICICI bank Visa Signature Credit Card
• ICICI bank Platinum Identity Credit Card

• ICICI bank Ascent American Express Credit Card

• ICICI bank British Airways Classic Credit Card

• ICICI bank Platinum Credit Card

• ICICI bank Titanium Credit Card
• ICICI bank Instant Titanium Credit Card

• ICICI bank Instant Gold Credit Card

• ICICI bank Future Gold Credit Card

• ICICI bank HPCL Gold Credit Card

• ICICI bank Preferred Credit Card
• ICICI bank Classic Credit Card

• ICICI bank Affinity Credit Card

• ICICI bank EMI Credit Card

• ICICI bank Value for money Credit Card
• What are the interest and charges on the above mentioned
types of credit card?
• AXIS BANK:
Charges

Standard Joining
Fee
Standard Annual
Fee
Standard Add-on
Card Joining Fee
Standard Add-on
Card Annual Fee
Finance Charges
(Retail Purchases &
Cash)
Cash Withdrawal
Fees

Fee for Cash
Payment
Card Replacement
(lost or stolen or reissue)
Emergency Card
Replacement Fee
when overseas
(through VISA)

Duplicate Statement
Fee
Overdue Penalty or
•
Late Payment Fee

•

PrivĂŠe
Infinite
Credit Card
Nil

Wealth
Signature
Credit Card
Nil

Signature
Credit Card

Nil

Nil

Nil

Nil

Nil

Nil

Nil

Nil

Nil

2.95% per
month
(41.75% per
annum)
2.5% (Min.
Rs 250) of
the Cash
Amount
Rs. 50/-

2.95% per
month
(41.75% per
annum)
2.5% (Min.
Rs 250) of
the Cash
Amount
Rs. 50/-

2.95% per
month
(41.75% per
annum)
2.5% (Min.
Rs 250) of
the Cash
Amount
Rs. 50/-

Waived

Waived

Waived

As per VISA
Global
Customer
Assistance
Services
(GCAS).
Waived

As per VISA
Global
Customer
Assistance
Services
(GCAS).
Waived

As per VISA
Global
Customer
Assistance
Services
(GCAS).
Waived

Rs. 300 if •
Total
Payment Due
is up to Rs.
2000
Rs. 400 if •
Total
Payment Due
is between
Rs. 2001 -

Rs. 300 if
Total
Payment Due
is up to Rs.
2000
Rs. 400 if
Total
Payment Due
is between
Rs. 2001 -

Rs. 300 if
Total
Payment Due
is up to Rs.
2000; Rs.
400 if Total
Payment Due
is between
Rs. 2001 Rs. 5000; Rs.

Nil
•

Rs. 5000
Rs. 600 if •
Total
Payment Due
is Rs. 5001
or more

3% of the
over limit
amount (Min.
Rs 500)
Charge slip Retrieval Waived
Fee or Copy
Request Fee
Outstation Cheque
Waived
Fee
Cheque return or
Rs 300
dishonour Fee or
Auto debit Reversal
Bank A/c out of
Funds
Surcharge on
As prescribed
purchase or
by
cancellation of
IRCTC/Indian
Railway Tickets
Railways
Fuel Transaction
2.5% of
Surcharge
transaction
amount or
Rs. 10,
whichever is
higher
(Refunded for
fuel
transactions
between Rs.
400 and Rs.
4000)
Foreign Currency
3.50% of the
Transaction Fee
transaction
value
Mobile Alerts for
Waived
Transactions
Hotlisting Charges
Waived
Balance Enquiry
Waived
Charges
Over Limit Penalty

Rs. 5000
Rs. 600 if
Total
Payment Due
is Rs. 5001 or
more

3% of the
over limit
amount (Min.
Rs 500)
Waived

Waived
Rs 300

600 if Total
Payment Due
is Rs. 5001
or more.

3% of the
over limit
amount (Min.
Rs
500)
Waived

Waived
Rs 300

As prescribed
As
by
prescribed by
IRCTC/Indian IRCTC/Indian
Railways
Railways
2.5% of
2.5% of
transaction
transaction
amount or
amount or
Rs. 10,
Rs. 10,
whichever is whichever is
higher
higher
(Refunded for
(Refunded
fuel
for fuel
transactions
transactions
between Rs. between Rs.
400 and Rs.
400 and Rs.
4000)
4000)
3.50% of the 3.50% of the
transaction
transaction
value
value
Waived
Waived
Waived
Waived

Waived
Waived
Charges
Standard
Joining Fee

Platinum
Advantage
Rs 1000

Platinum

Titanium/Gold

Silver

Rs. 500 (Waived
on spends of
Rs. 5000 within
45 days of card
setup), for cards
setup on or after
February 07,
2011

Rs. 250 (Waived
on spends of
Rs. 2500 within
45 days of card
setup), for cards
setup on or after
February 07,
2011

Nil
Standard
Annual Fee

Rs 500

Nil, for cards
setup before
February 07,
2011
Rs.200 (from 2nd
year onwards.
Waived on
spends of Rs.
100000 in the
preceding year),
for cards setup
on or after
February 07,
2011
Nil, for cards
setup before
February 07,
2011

Standard Addon Card
Joining Fee

Standard Addon Card Annual
Fee
Finance
Charges (Retail
Purchases &
Cash)

Nil, for cards
setup before
February 07,
2011
Rs.100 (from
2nd year
onwards.
Waived on
spends of Rs.
50000 in the
preceding year),
for cards setup
on or after
February 07,
2011

Nil

Rs 100, for cards
setup before
February 07,
2011

Nil, for cards
setup before
February 07,
2011
Rs 100, for cards Nil
setup before
February 07,
2011

Nil

Nil, for cards
setup on or after
February 07,
2011
Nil

Nil, for cards
setup on or after
February 07,
2011
Nil

2.95% per month
(41.75% per
annum)

2.95% per month
(41.75% per
annum)

Titanium: 3.25% 3.25% per month
per month
(46.78% per
(46.78% per
annum)
annum)

Nil

Nil

Cash
Withdrawal
Fees
Fee for Cash
Payment

2.5% (Min. Rs 250)
of the Cash
Amount
Rs. 50/-

2.5% (Min. Rs
250) of the Cash
Amount
Rs. 50/-

Gold: 2.95% per
month (41.75%
per annum)
2.5% (Min. Rs
250) of the Cash
Amount
Rs. 50/-

Card
Replacement
(lost or stolen
or re-issue)
Emergency
Card
Replacement
Fee when
overseas
(through VISA)
Duplicate
Statement Fee
Overdue
•

Waived

Waived

Waived

Waived

As per VISA Global
Customer
Assistance
Services (GCAS).

As per VISA
Global Customer
Assistance
Services
(GCAS).

As per VISA
Global Customer
Assistance
Services
(GCAS).

As per VISA
Global Customer
Assistance
Services
(GCAS).

Waived

Waived

Waived

Waived

Rs. 300 if Total •

Rs. 300 if Total•

Rs. 300 if Total
•

Rs. 300 if Total

2.5% (Min. Rs
250) of the Cash
Amount
Rs. 50/-
Penalty or Late
Payment Fee
•

•

Over Limit
Penalty
Charge slip
Retrieval Fee
or Copy
Request Fee
Outstation
Cheque Fee
Cheque return
or dishonour
Fee or Auto
debit Reversal
Bank A/c out of
Funds
Surcharge on
purchase or
cancellation of
Railway Tickets
Fuel
Transaction
Surcharge
Foreign
Currency
Transaction
Fee

Mobile Alerts
for
Transactions
Hotlisting
Charges
Balance
Enquiry
Charges

Payment Due is up
to Rs. 2000
Rs. 400 if Total •
Payment Due is
between Rs. 2001
- Rs. 5000
Rs. 600 if Total •
Payment Due is
Rs. 5001 or more

Payment Due is
up to Rs. 2000
Rs. 400 if Total•
Payment Due is
between Rs.
2001 - Rs. 5000
Rs. 600 if Total•
Payment Due is
Rs. 5001 or more

Payment Due is
up to Rs. 2000
Rs. 400 if Total
Payment Due is
between Rs.
2001 - Rs. 5000
Rs. 600 if Total
Payment Due is
Rs. 5001 or more

3% of the over
limit amount
(Min. Rs 500)
Waived

Payment Due is
up to Rs. 2000
Rs. 400 if Total
•
Payment Due is
between Rs.
2001 - Rs. 5000
Rs. 600 if Total
•
Payment Due is
Rs. 5001 or
more
3% of the over
limit amount
(Min. Rs 500)
Waived

3% of the over limit
amount (Min. Rs
500)
Waived

Waived

Waived

Waived

Waived

Rs 300

Rs 300

Rs 300

Rs 300

As prescribed by
IRCTC/Indian
Railways

As prescribed by
IRCTC/Indian
Railways

As prescribed by As prescribed by
IRCTC/Indian
IRCTC/Indian
Railways
Railways

Waived (For fuel
transaction to be
between Rs 400
and Rs 4000)
3.50% of the
transaction value

Waived (For fuel
transaction to be
between Rs 400
and Rs 4000)
3.50% of the
transaction value

Waived (For fuel
transaction to be
between Rs 400
and Rs 4000)
3.50% of the
transaction value

2.5% or Rs 10
whichever is
higher

Waived

Waived

Waived

Waived

Nil

Nil

Nil

Nil

Waived

Waived

Waived

Waived

• ICICI BANK:

3% of the over
limit amount
(Min. Rs 500)
Waived

3.50% of the
transaction value
ICICI
Bank Card
Variant

Joining Fee Annual Fee Annual Fee Supplementary
(1st year)
(1st year)
(2nd year
Card Fee
onwards)
(Annually)

ICICI Bank
Sapphiro
Credit
Card
ICICI Bank
Signature
Credit
Card
ICICI Bank
Singapore
Airlines
VISA
Platinum
Credit Card
ICICI Bank
British
Airways
Premium
Credit Card
Account
ICICI Bank
British
Airways
Classic Credit
Card Account
ICICI Bank
Rubyx Credit
Card
Jet Airways
ICICI Bank
Sapphiro
American
Express
Credit Card
Jet Airways
ICICI Bank
Sapphiro Visa
Credit Card
Jet Airways
ICICI Bank
Rubyx
American
Express

25,000

Nil

3,500*

Nil

25,000

Nil

2,000

Nil

Nil

6,000

6,000

Nil

Nil

7,000

7,000

Nil

Nil

3,500

3,500

Nil

5,000

Nil

2,000**

Nil

5,000

Nil

5,000

250

5,000

Nil

5,000

250

2,500

Nil

2,500

250
Credit Card
Jet Airways
ICICI Bank
Rubyx Visa
Credit Card
Jet Airways
ICICI Bank
Coral
American
Express
Credit
Card
Jet Airways
ICICI Bank
Coral
Visa Credit
Card
ICICI Bank
Ascent
American
Express (R)
Credit Card
ICICI Bank
Kingfisher
Airlines
MasterCard
World
Credit Card
ICICI Bank
Kingfisher
Airlines
MasterCard
Platinum
Credit
Card
ICICI Bank
Kingfisher
Airlines
MasterCard
Titanium
Credit
Card
ICICI Bank
Platinum
Identity
Credit Card

2,500

Nil

2,500

250

1,250

Nil

1,250

250

1,250

Nil

1,250

250

4,000

Nil

1,000

Nil

Nil

5,000

2,500

Nil

Nil

2,000

1,000

Nil

Nil

500

500

Nil

2,000

Nil

750

Nil
ICICI Bank
1,000
Coral Credit
Card
ICICI Bank
Nil
HPCL
Platinum
Credit Card /
ICICI Bank
HPCL
Titanium
Credit Card
ICICI Bank
Nil
Platinum Chip
Credit Card

Nil

500***

Nil

500

500****

Nil

199

99****

Nil

Finance charges:

ICICI Bank
Card Variant
All Cards except for
the cards mentioned
below
ICICI Bank Instant
Platinum Credit Card
/ ICICI Bank Instant
Gold Credit Card
/Fixed Deposit
Instant Credit Card
ICICI Bank EMI
Credit Card
Jet Airways ICICI
Bank Credit Cards

Overdue Interest on
Extended Credit

Interest on Cash Advances

Monthly
Rate
3.40%

Annual Rate

Monthly Rate

Annual Rate

40.80%

3.40%

40.80%

2.49%

29.88%

2.49%

29.88%

1.49% /
1.99%
3.50%

17.88% /
23.88%
42%

1.49% / 1.99%
3.50%

17.88% /
23.88%
42%
• What types of benefits or services are provided by your
institution to your credit card customers?
• AXIS BANK:
Exclusive Benefits:
Ø

Petrol Surcharge Refund
Ø

eDGE Loyalty rewards program

Ø

eShop Card

Ø

Comprehensive Insurance Cover

Ø

Mobile Alerts

Ø

Global Acceptance

Ø

Global Emergency Assistance

Ø

Interest Free period*

Ø

Revolve Facility

Ø

Balance Transfer

Ø

Cash Advance Facility

Ø

Auto Debit Facility

Ø

EMI Facility

Ø

Joining & Annual Fee

Ø

E-statements

Ø

Limit Enhancement

Ø

Cash Withdrawal

Ø

Balance transfer

ICICI BANK:
• Petrol Surcharge Refund
• PAYBAK rewards program
• Comprehensive Insurance Cover
• Mobile Alerts
• Global Acceptance
• Global Emergency Assistance
• Interest Free period*
• Revolve Facility
• Balance Transfer
• Cash Advance Facility
• Auto Debit Facility
• EMI Facility
• Joining & Annual Fee
• E-statements
• Limit Enhancement
• Cash Withdrawal
• Balance transfer

• What security measures are being adopted by your institution
for security of your credit card products?
• AXIS BANK:
Highest Level of Security : EMV certified Chip embedded Card, which gives
you the highest levels of security.

Comprehensive insurance cover: Comprehensive insurance cover including
Air Accident Cover, Travel related covers, Credit Shield and Lost Card Liability to
put mind at ease.

• ICICI BANK:
Highest Level of Security : EMV certified Chip embedded Card, which gives
you the highest levels of security.

Comprehensive insurance cover: Comprehensive insurance cover including
Air Accident Cover, Travel related covers, Credit Shield and Lost Card Liability to
put mind at ease.

• What are the conditions for fuel surcharge refund?
• AXIS BANK:
Fuel Surcharge Refund :
Enjoy fuel surcharge refund on spends at all fuel stations across India with your
Axis Bank Credit Card (valid on transactions between Rs. 400 and Rs. 4000 only.
Service Tax charged on fuel surcharge is non-refundable. No reward points are
earned on fuel transactions).

• ICICI BANK:
Fuel surcharge refund:
2.50% of transaction value or Rs.10 whichever is higher. Surcharge
waiver of 2.5% of transaction value on HPCLpetrol pumps on select
cards (this offer is valid on a maximum transaction of ` 4,000, when the
payment is made by swiping the card on ICICI Merchant Services swipe
machines).Surcharge waiver of 2.5% of transaction value on all petrol
pumps on select cards. Cost of fuel will be recovered along with charges
and taxes levied if any by the acquiring bank at actual.
• On what basis do you provide credit limit to your credit card
customers?
• AXIS BANK:
The 'Credit limit' is the maximum amount you can spend or borrow using your
Credit Card in one billing cycle. This limit is based on various factors relating to
your income. The credit limit can be changed on the basis of your payment and
transaction history.

• ICICI BANK:
The 'Credit limit' is the maximum amount you can spend or borrow using your
Credit Card in one billing cycle. This limit is based on various factors relating to
your income. The credit limit can be changed on the basis of your payment and
transaction history

• Do you provide revolving credit facility?
• AXIS BANK:
The repayment options available to you are as below:
Pay only the Minimum Amount Due (5% of the bill amount
subject to a minimum of Rs 100) and remaining amount can be
paid in subsequent months
Pay the total amount due.
Pay any amount ranging from the minimum amount due to the
total amount due.
• ICICI BANK:
When you receive your bill, you have the flexibility of selecting any of the
following payment options:
Pay the total amount due.
Pay only the minimum amount due.
Pay any amount ranging from the minimum amount due to the total amount
due.
Should you opt for either of the last two options, then the unpaid amount due is
carried forward to the next billing period. This is referred to as the revolving
credit facility.

• Do You provide balance transfer facility?
• AXIS BANK:
Transfer your existing balance from other credit cards to your Axis Bank
Credit Card at a special rate of interest and save substantially.

There are two exciting plans to choose from:
Balance Transfer Plan @ 0%
0% interest rate for 3 months*
2.95% interest after 3 months
2% processing fee or Rs. 199 (whichever is higher)

• ICICI BANK:

The ICICI Bank balance transfer facility allows you to transfer your
outstandings from your other-banks‟ credit cards to your ICICI Bank Credit
Card at interest rates as low as 0%.
Various attractive schemes like the „0% Balance Transfer offer' and the „Life
Time Balance Transfer offer‟, along with zero documentation and crisp draft
delivery make the ICICI Bank Credit Card balance Transfer programme the
best in the market.

• Do you provide EMI facility?
• AXIS BANK:
EMI Facility :
EMI feature on Axis Bank Credit Card gives you the convenience of paying for
High Value Credit Card transactions in easy EMIs.

• ICICI BANK:
"EMI on Call" means choosing to pay for retail transactions made on ICICI
Bank credit card in Instalments and is provided / agreed to be provided by
ICICI Bank, at its sole discretion, to the card member to the extent of
amounts not exceeding the available cash-limit / credit-limit.
The card member shall repay the facility and interest thereon in EMIs. The
interest shall be at such rate which has been indicated by ICICI Bank to the
card member at the time of making the offer for the facility and as also as
communicated to the card member. The interest calculation will start from
the time the transaction has been booked for the facility. The amount of the
EMIs together with other details of the Facility (including rate of interest)
shall be also communicated to the card member at his/her mailing address.
REFERENCES:
• www.axisbank.com
• www.icicibank.com
• Pooja Rohida,
Assistant Manager,
Axis Bank , (Ambarnath East) Branch.
• Deepak Kalani,
Privilege Banker,
ICICI Bank, (Ambarnath East) Branch.

• www.wikipedia.org

paste the visiting cards of the two banks over here.

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Compare Credit Cards of Axis and ICICI Bank

  • 1. PROJECT ON “BUSINESS ASPECTS IN BANKING AND INSURANCE” SUBMITTED BY SACHIN THOMAS BACHELOR OF MANAGEMENT STUDIES DIV-C, ROLL NO-165 ACADEMIC YEAR 2013-2014 SUBMITTED TO PROF. ZEENAT SHAIKH, JOSHI-BEDEKAR COLLEGE, MUMBAI UNIVERSITY
  • 2. CERTIFICATE This is to certify that this project report entitled “Business Aspects in Banking and Insurance Project on Credit Cards of Axis bank and ICICI bank” submitted to Joshi-Bedekar College , is a bonafide record of work done by “ Sachin Thomas ” under my supervision from “1807-2013 ” to “ 21-08-2013”. Signature Mrs. Zeenat Shaikh Countersignature B.M.S Department, Joshi-Bedekar, College Place- Thane
  • 3. Date-21-08-2013 ACKNOWLEDGEMENT I would like to express my special thanks of gratitude to my teacher who gave me the golden opportunity to do this wonderful project on the topic- Credit Card: Axis bank and ICICI bank , which also helped me in doing a lot of Research and I came to know about so many new things. I am really thankful. Secondly I would like to thank all employees of Axis and ICICI banks who helped me a lot in finishing this project within the limited time. I am making this project not only for marks but to also increase my knowledge. THANKS AGAIN TO ALL WHO HELPED ME.
  • 4. CONTENTS Sr.no INDEX 1 2 3 4 5 Aim Introduction What is a credit card? Who can be a credit card holder? Particulars displayed on credit cards 6 What are the different types of credit cards provided by your bank? 7 What are the interest and charges on the above mentioned types of credit card? What types of benefits or services are provided by your institution to your credit card customers? What security measures are being adopted by your institution for security of your credit card products? 8 9 10 What are the conditions for fuel surcharge refund? Page no
  • 5. 11 On what basis do you provide credit limit to your credit card customers? 12 13 14 Do You provide balance transfer facility? Do you provide revolving credit facility? Do you provide EMI facility? • AIM The main aim of this project is to do a comparision between the credit card products of Axis bank and ICICI bank. • INTRODUCTION The development of plastic money is one of the recent Phenomenon's in the banking sector. Plastic money is a charge card. It is a direct charge against the limit sectioned. It is a debt instrument issued by some specialized companies. It is one step forward towards cashless and cheque less society. The operation is through electronic funds transfer {EFT} installations and inter-bank network. Credit cards are key to the opening of bank accounts for daily payments by the card holders. Credit card has been rightly called "PLASTIC MONEY". The objective is to provide convenience and security. It eliminates cash transactions, and protects from the danger of pick pocketing a lot of cash. There is usually interest free credit for 30 to 45 days. These plastic cards have the photo identity and holders signature embossed on the card. It also has the issuing banks name and validity period of the card. The bank
  • 6. issuing the credit card knows well the customer and his creditworthiness. Basically, the use of credit cards helps the holder to take the advantage of the two essential aspects of the financial services functions: • Transmission of payments • The granting of credit. 1.WHAT IS A CREDIT CARD? A credit card is a card or mechanism which enables to purchase goods, travel and dine in a hotel without making immediate payments. The holders can use the cards to credit from banks unto 45 days. The credit card relieves the consumer from the botheration cash and ensures safety. It is a convenience of an extended credit without formality. Thus, credit card is a passport to, SAFETY, CONVENIENCE, PRESTIGE AND CREDIT. • WHO CAN BE A CREDIT CARD HOLDER? The general criterion applied is a person spending capacity and not merely his income and his wealth. The other criterion is the worthiness of the client and his average monthly balance. Most of the banks have clear out the norms for giving the credit cards. I. A person who earns a salary of Rs. 60,000/- per annum is eligible for a card. II. A reference from a banker and the employers of the applicant is insisted upon. III. He should have a savings current account in the bank. IV. His assets and liabilities on a particular date are reported to bank. V. A statement of annual or monthly income. VI. He is considered credit worthy upon to certain limit depending upon his income, assets and expenditure. The eligible customer is asked to fill in application form giving the details of account number , name , address , income , wealth status and a proof of his income/wealth etc. • PARTICULARS DISPLAYED ON THE CREDIT CARDS Every credit card bears the following particulars: • NAME OF THE CUSTOMER: Every card displays the name of customer. It should be spelled correctly. In case, it does not, the customer
  • 7. can contact the customer service cell/helpline and get the necessary correction done. This facility is provided free of cost by the bank. • 16-DIGIT CARD NUMBER : A unique 16 digit numb0er is allotted to every customer/ cardholder. • VALIDITY DATE : The card mentions the period through which it is valid. The card is usually valid from the it is received by the customer unto and including the last day of the month indicated on the card. After the card has to be renewed. • THE VISA HOLOGRAM AND THE VISA LOGO: The hologram and the logo ensure that all the establishments throughout the world displaying the visa logo will accept the card. • NAME OF THE ISSUING BANK: The card indicates on the top the name of the issuing bank. • SIGNATURE PANEL: The back of the card contains the signature panel. The customer must put his signature on the signature panel to prevent misuse by any other person. This identifies the card holder. Signature on the panel would imply that card holder has given his consent to abide by the terms and conditions governing the use of the credit card. The card is valid is only if signed. • MAGNETIC STRIP: The black magnetic strip contains important information in encoded from and needs special handling. The card should not be kept in an area where there is a continuous magnetic field. It should not be left on the top the television. Set or near any electronic appliance. The card should be kept away from heat and direct sun light. • PIN (PERSONAL IDENTIFICATION NUMBER): Each card holder is issued a password or pin to enable use of the card for accessing his/her card account on the ATM and internet and also for availing any privilege, benefit or service that may be offered by bank on the card. The pin is communicated to the cardholder entirely at his/her risk who shall not disclose the pin to any person and shall take all possible care to avoid its discovery by any person. The card holder shall be liable for all transactions made with the use of the pin whether with or without the knowledge of the cardholder
  • 8. • What are the different types of credit cards provided by your bank? • AXIS BANK : • Infinite Credit Card • Signature Wealth Credit Card • MY Wings Credit card • MY Choice Credit Card
  • 9. • MY Zone Credit Card • MY Business Credit Card • Miles & More Credit Card • Corporate Credit Card
  • 10. • Titanium Smart Traveler Credit Card • Platinum Credit Card • Insta Easy Credit Card • Trust Chemists Credit Card
  • 11. • Shriram Credit Card • ICICI BANK : • ICICI bank Diamant Credit Card
  • 12. • ICICI bank Sapphiro Credit Card • ICICI bank Rubyx Credit Card • ICICI bank Coral Credit Card • Jet Airways ICICI bank Sapphiro Credit Card • Jet Airways ICICI bank Rubyx Credit Card
  • 13. • Jet Airways ICICI bank Coral Credit Card • ICICI bank British Airways Premium Credit Card • ICICI bank HPCL Platinum credit Card • ICICI bank Instant Platinum credit Card • ICICI bank Visa Signature Credit Card
  • 14. • ICICI bank Platinum Identity Credit Card • ICICI bank Ascent American Express Credit Card • ICICI bank British Airways Classic Credit Card • ICICI bank Platinum Credit Card • ICICI bank Titanium Credit Card
  • 15. • ICICI bank Instant Titanium Credit Card • ICICI bank Instant Gold Credit Card • ICICI bank Future Gold Credit Card • ICICI bank HPCL Gold Credit Card • ICICI bank Preferred Credit Card
  • 16. • ICICI bank Classic Credit Card • ICICI bank Affinity Credit Card • ICICI bank EMI Credit Card • ICICI bank Value for money Credit Card
  • 17. • What are the interest and charges on the above mentioned types of credit card? • AXIS BANK: Charges Standard Joining Fee Standard Annual Fee Standard Add-on Card Joining Fee Standard Add-on Card Annual Fee Finance Charges (Retail Purchases & Cash) Cash Withdrawal Fees Fee for Cash Payment Card Replacement (lost or stolen or reissue) Emergency Card Replacement Fee when overseas (through VISA) Duplicate Statement Fee Overdue Penalty or • Late Payment Fee • PrivĂŠe Infinite Credit Card Nil Wealth Signature Credit Card Nil Signature Credit Card Nil Nil Nil Nil Nil Nil Nil Nil Nil 2.95% per month (41.75% per annum) 2.5% (Min. Rs 250) of the Cash Amount Rs. 50/- 2.95% per month (41.75% per annum) 2.5% (Min. Rs 250) of the Cash Amount Rs. 50/- 2.95% per month (41.75% per annum) 2.5% (Min. Rs 250) of the Cash Amount Rs. 50/- Waived Waived Waived As per VISA Global Customer Assistance Services (GCAS). Waived As per VISA Global Customer Assistance Services (GCAS). Waived As per VISA Global Customer Assistance Services (GCAS). Waived Rs. 300 if • Total Payment Due is up to Rs. 2000 Rs. 400 if • Total Payment Due is between Rs. 2001 - Rs. 300 if Total Payment Due is up to Rs. 2000 Rs. 400 if Total Payment Due is between Rs. 2001 - Rs. 300 if Total Payment Due is up to Rs. 2000; Rs. 400 if Total Payment Due is between Rs. 2001 Rs. 5000; Rs. Nil
  • 18. • Rs. 5000 Rs. 600 if • Total Payment Due is Rs. 5001 or more 3% of the over limit amount (Min. Rs 500) Charge slip Retrieval Waived Fee or Copy Request Fee Outstation Cheque Waived Fee Cheque return or Rs 300 dishonour Fee or Auto debit Reversal Bank A/c out of Funds Surcharge on As prescribed purchase or by cancellation of IRCTC/Indian Railway Tickets Railways Fuel Transaction 2.5% of Surcharge transaction amount or Rs. 10, whichever is higher (Refunded for fuel transactions between Rs. 400 and Rs. 4000) Foreign Currency 3.50% of the Transaction Fee transaction value Mobile Alerts for Waived Transactions Hotlisting Charges Waived Balance Enquiry Waived Charges Over Limit Penalty Rs. 5000 Rs. 600 if Total Payment Due is Rs. 5001 or more 3% of the over limit amount (Min. Rs 500) Waived Waived Rs 300 600 if Total Payment Due is Rs. 5001 or more. 3% of the over limit amount (Min. Rs 500) Waived Waived Rs 300 As prescribed As by prescribed by IRCTC/Indian IRCTC/Indian Railways Railways 2.5% of 2.5% of transaction transaction amount or amount or Rs. 10, Rs. 10, whichever is whichever is higher higher (Refunded for (Refunded fuel for fuel transactions transactions between Rs. between Rs. 400 and Rs. 400 and Rs. 4000) 4000) 3.50% of the 3.50% of the transaction transaction value value Waived Waived Waived Waived Waived Waived
  • 19. Charges Standard Joining Fee Platinum Advantage Rs 1000 Platinum Titanium/Gold Silver Rs. 500 (Waived on spends of Rs. 5000 within 45 days of card setup), for cards setup on or after February 07, 2011 Rs. 250 (Waived on spends of Rs. 2500 within 45 days of card setup), for cards setup on or after February 07, 2011 Nil
  • 20. Standard Annual Fee Rs 500 Nil, for cards setup before February 07, 2011 Rs.200 (from 2nd year onwards. Waived on spends of Rs. 100000 in the preceding year), for cards setup on or after February 07, 2011 Nil, for cards setup before February 07, 2011 Standard Addon Card Joining Fee Standard Addon Card Annual Fee Finance Charges (Retail Purchases & Cash) Nil, for cards setup before February 07, 2011 Rs.100 (from 2nd year onwards. Waived on spends of Rs. 50000 in the preceding year), for cards setup on or after February 07, 2011 Nil Rs 100, for cards setup before February 07, 2011 Nil, for cards setup before February 07, 2011 Rs 100, for cards Nil setup before February 07, 2011 Nil Nil, for cards setup on or after February 07, 2011 Nil Nil, for cards setup on or after February 07, 2011 Nil 2.95% per month (41.75% per annum) 2.95% per month (41.75% per annum) Titanium: 3.25% 3.25% per month per month (46.78% per (46.78% per annum) annum) Nil Nil Cash Withdrawal Fees Fee for Cash Payment 2.5% (Min. Rs 250) of the Cash Amount Rs. 50/- 2.5% (Min. Rs 250) of the Cash Amount Rs. 50/- Gold: 2.95% per month (41.75% per annum) 2.5% (Min. Rs 250) of the Cash Amount Rs. 50/- Card Replacement (lost or stolen or re-issue) Emergency Card Replacement Fee when overseas (through VISA) Duplicate Statement Fee Overdue • Waived Waived Waived Waived As per VISA Global Customer Assistance Services (GCAS). As per VISA Global Customer Assistance Services (GCAS). As per VISA Global Customer Assistance Services (GCAS). As per VISA Global Customer Assistance Services (GCAS). Waived Waived Waived Waived Rs. 300 if Total • Rs. 300 if Total• Rs. 300 if Total • Rs. 300 if Total 2.5% (Min. Rs 250) of the Cash Amount Rs. 50/-
  • 21. Penalty or Late Payment Fee • • Over Limit Penalty Charge slip Retrieval Fee or Copy Request Fee Outstation Cheque Fee Cheque return or dishonour Fee or Auto debit Reversal Bank A/c out of Funds Surcharge on purchase or cancellation of Railway Tickets Fuel Transaction Surcharge Foreign Currency Transaction Fee Mobile Alerts for Transactions Hotlisting Charges Balance Enquiry Charges Payment Due is up to Rs. 2000 Rs. 400 if Total • Payment Due is between Rs. 2001 - Rs. 5000 Rs. 600 if Total • Payment Due is Rs. 5001 or more Payment Due is up to Rs. 2000 Rs. 400 if Total• Payment Due is between Rs. 2001 - Rs. 5000 Rs. 600 if Total• Payment Due is Rs. 5001 or more Payment Due is up to Rs. 2000 Rs. 400 if Total Payment Due is between Rs. 2001 - Rs. 5000 Rs. 600 if Total Payment Due is Rs. 5001 or more 3% of the over limit amount (Min. Rs 500) Waived Payment Due is up to Rs. 2000 Rs. 400 if Total • Payment Due is between Rs. 2001 - Rs. 5000 Rs. 600 if Total • Payment Due is Rs. 5001 or more 3% of the over limit amount (Min. Rs 500) Waived 3% of the over limit amount (Min. Rs 500) Waived Waived Waived Waived Waived Rs 300 Rs 300 Rs 300 Rs 300 As prescribed by IRCTC/Indian Railways As prescribed by IRCTC/Indian Railways As prescribed by As prescribed by IRCTC/Indian IRCTC/Indian Railways Railways Waived (For fuel transaction to be between Rs 400 and Rs 4000) 3.50% of the transaction value Waived (For fuel transaction to be between Rs 400 and Rs 4000) 3.50% of the transaction value Waived (For fuel transaction to be between Rs 400 and Rs 4000) 3.50% of the transaction value 2.5% or Rs 10 whichever is higher Waived Waived Waived Waived Nil Nil Nil Nil Waived Waived Waived Waived • ICICI BANK: 3% of the over limit amount (Min. Rs 500) Waived 3.50% of the transaction value
  • 22. ICICI Bank Card Variant Joining Fee Annual Fee Annual Fee Supplementary (1st year) (1st year) (2nd year Card Fee onwards) (Annually) ICICI Bank Sapphiro Credit Card ICICI Bank Signature Credit Card ICICI Bank Singapore Airlines VISA Platinum Credit Card ICICI Bank British Airways Premium Credit Card Account ICICI Bank British Airways Classic Credit Card Account ICICI Bank Rubyx Credit Card Jet Airways ICICI Bank Sapphiro American Express Credit Card Jet Airways ICICI Bank Sapphiro Visa Credit Card Jet Airways ICICI Bank Rubyx American Express 25,000 Nil 3,500* Nil 25,000 Nil 2,000 Nil Nil 6,000 6,000 Nil Nil 7,000 7,000 Nil Nil 3,500 3,500 Nil 5,000 Nil 2,000** Nil 5,000 Nil 5,000 250 5,000 Nil 5,000 250 2,500 Nil 2,500 250
  • 23. Credit Card Jet Airways ICICI Bank Rubyx Visa Credit Card Jet Airways ICICI Bank Coral American Express Credit Card Jet Airways ICICI Bank Coral Visa Credit Card ICICI Bank Ascent American Express (R) Credit Card ICICI Bank Kingfisher Airlines MasterCard World Credit Card ICICI Bank Kingfisher Airlines MasterCard Platinum Credit Card ICICI Bank Kingfisher Airlines MasterCard Titanium Credit Card ICICI Bank Platinum Identity Credit Card 2,500 Nil 2,500 250 1,250 Nil 1,250 250 1,250 Nil 1,250 250 4,000 Nil 1,000 Nil Nil 5,000 2,500 Nil Nil 2,000 1,000 Nil Nil 500 500 Nil 2,000 Nil 750 Nil
  • 24. ICICI Bank 1,000 Coral Credit Card ICICI Bank Nil HPCL Platinum Credit Card / ICICI Bank HPCL Titanium Credit Card ICICI Bank Nil Platinum Chip Credit Card Nil 500*** Nil 500 500**** Nil 199 99**** Nil Finance charges: ICICI Bank Card Variant All Cards except for the cards mentioned below ICICI Bank Instant Platinum Credit Card / ICICI Bank Instant Gold Credit Card /Fixed Deposit Instant Credit Card ICICI Bank EMI Credit Card Jet Airways ICICI Bank Credit Cards Overdue Interest on Extended Credit Interest on Cash Advances Monthly Rate 3.40% Annual Rate Monthly Rate Annual Rate 40.80% 3.40% 40.80% 2.49% 29.88% 2.49% 29.88% 1.49% / 1.99% 3.50% 17.88% / 23.88% 42% 1.49% / 1.99% 3.50% 17.88% / 23.88% 42%
  • 25. • What types of benefits or services are provided by your institution to your credit card customers? • AXIS BANK: Exclusive Benefits: Ø Petrol Surcharge Refund
  • 26. Ø eDGE Loyalty rewards program Ø eShop Card Ø Comprehensive Insurance Cover Ø Mobile Alerts Ø Global Acceptance Ø Global Emergency Assistance Ø Interest Free period* Ø Revolve Facility Ø Balance Transfer Ø Cash Advance Facility Ø Auto Debit Facility Ø EMI Facility Ø Joining & Annual Fee Ø E-statements Ø Limit Enhancement Ø Cash Withdrawal Ø Balance transfer ICICI BANK: • Petrol Surcharge Refund • PAYBAK rewards program
  • 27. • Comprehensive Insurance Cover • Mobile Alerts • Global Acceptance • Global Emergency Assistance • Interest Free period* • Revolve Facility • Balance Transfer • Cash Advance Facility • Auto Debit Facility • EMI Facility • Joining & Annual Fee • E-statements • Limit Enhancement • Cash Withdrawal • Balance transfer • What security measures are being adopted by your institution for security of your credit card products? • AXIS BANK: Highest Level of Security : EMV certified Chip embedded Card, which gives you the highest levels of security. Comprehensive insurance cover: Comprehensive insurance cover including Air Accident Cover, Travel related covers, Credit Shield and Lost Card Liability to put mind at ease. • ICICI BANK:
  • 28. Highest Level of Security : EMV certified Chip embedded Card, which gives you the highest levels of security. Comprehensive insurance cover: Comprehensive insurance cover including Air Accident Cover, Travel related covers, Credit Shield and Lost Card Liability to put mind at ease. • What are the conditions for fuel surcharge refund? • AXIS BANK: Fuel Surcharge Refund : Enjoy fuel surcharge refund on spends at all fuel stations across India with your Axis Bank Credit Card (valid on transactions between Rs. 400 and Rs. 4000 only. Service Tax charged on fuel surcharge is non-refundable. No reward points are earned on fuel transactions). • ICICI BANK: Fuel surcharge refund: 2.50% of transaction value or Rs.10 whichever is higher. Surcharge waiver of 2.5% of transaction value on HPCLpetrol pumps on select cards (this offer is valid on a maximum transaction of ` 4,000, when the payment is made by swiping the card on ICICI Merchant Services swipe machines).Surcharge waiver of 2.5% of transaction value on all petrol
  • 29. pumps on select cards. Cost of fuel will be recovered along with charges and taxes levied if any by the acquiring bank at actual. • On what basis do you provide credit limit to your credit card customers? • AXIS BANK: The 'Credit limit' is the maximum amount you can spend or borrow using your Credit Card in one billing cycle. This limit is based on various factors relating to your income. The credit limit can be changed on the basis of your payment and transaction history. • ICICI BANK: The 'Credit limit' is the maximum amount you can spend or borrow using your Credit Card in one billing cycle. This limit is based on various factors relating to your income. The credit limit can be changed on the basis of your payment and transaction history • Do you provide revolving credit facility? • AXIS BANK: The repayment options available to you are as below: Pay only the Minimum Amount Due (5% of the bill amount subject to a minimum of Rs 100) and remaining amount can be paid in subsequent months Pay the total amount due. Pay any amount ranging from the minimum amount due to the total amount due.
  • 30. • ICICI BANK: When you receive your bill, you have the flexibility of selecting any of the following payment options: Pay the total amount due. Pay only the minimum amount due. Pay any amount ranging from the minimum amount due to the total amount due. Should you opt for either of the last two options, then the unpaid amount due is carried forward to the next billing period. This is referred to as the revolving credit facility. • Do You provide balance transfer facility? • AXIS BANK: Transfer your existing balance from other credit cards to your Axis Bank Credit Card at a special rate of interest and save substantially. There are two exciting plans to choose from: Balance Transfer Plan @ 0% 0% interest rate for 3 months* 2.95% interest after 3 months 2% processing fee or Rs. 199 (whichever is higher) • ICICI BANK: The ICICI Bank balance transfer facility allows you to transfer your outstandings from your other-banks‟ credit cards to your ICICI Bank Credit Card at interest rates as low as 0%.
  • 31. Various attractive schemes like the „0% Balance Transfer offer' and the „Life Time Balance Transfer offer‟, along with zero documentation and crisp draft delivery make the ICICI Bank Credit Card balance Transfer programme the best in the market. • Do you provide EMI facility? • AXIS BANK: EMI Facility : EMI feature on Axis Bank Credit Card gives you the convenience of paying for High Value Credit Card transactions in easy EMIs. • ICICI BANK: "EMI on Call" means choosing to pay for retail transactions made on ICICI Bank credit card in Instalments and is provided / agreed to be provided by ICICI Bank, at its sole discretion, to the card member to the extent of amounts not exceeding the available cash-limit / credit-limit. The card member shall repay the facility and interest thereon in EMIs. The interest shall be at such rate which has been indicated by ICICI Bank to the card member at the time of making the offer for the facility and as also as communicated to the card member. The interest calculation will start from the time the transaction has been booked for the facility. The amount of the EMIs together with other details of the Facility (including rate of interest) shall be also communicated to the card member at his/her mailing address.
  • 33. • Pooja Rohida, Assistant Manager, Axis Bank , (Ambarnath East) Branch. • Deepak Kalani, Privilege Banker, ICICI Bank, (Ambarnath East) Branch. • www.wikipedia.org paste the visiting cards of the two banks over here.