IATA Training and Development Institute 2012 Worldwide Training Catalogue

2. When once you have tasted flight, you will forever walk the earth with your eyes
turned skyward, for there you have been, and there you will always long to return.
— Leonardo da Vinci
2

3. © 2011-2012 International Air Transport Association. All rights reserved.
Printed in Canada.
3

4. 4

5. TABLE OF CONTENTS
1 Introduction 6
Director General’s Message 7
Vice President, Human Capital’s Message 8
2 ITDI Overview 10
Introduction to ITDI 13
Global Reach 14
Global, Academic and Industry Partners 16
Regional Training Partners (RTP) 19
Authorized Training Centers (ATC) 22
Accredited Training Schools (ATS) 22
IATA Training Centers (ITC) 23
Training Solutions 26
Distance Learning Technology 27
Instructor-Led Learning 29
Classroom Training 29
In-Company Training 30
Diploma Programs 31
3 Specializations 32
Air Navigation Services 34
Airline Management and Aviation Law 36
Airport 44
Aviation Security 48
Cargo and Dangerous Goods Regulations 52
Civil Aviation Management and Safety 58
Fuel and the Environment 62
Ground Operations 66
International Aviation 70
International Cargo 76
Organization and Human Performance 80
Quality and Airline Operations 86
Revenue Accounting and Control 90
Safety 94
Travel and Tourism 98
4 Registration, Contacts and Course List 104
2012 Course List 106
Registration 119
Membership Discounts 121
Corporate Contacts 122
5

6. INTRODUCTION
IATA’S MISSION
IS TO REPRESENT, LEAD AND SERVE
THE AIRLINE INDUSTRY.
6

7. Aviation is a wonderful industry. It
helps create $3.5 trillion worth of
business and supports over 33 million
jobs in today’s globalized economy.
These jobs provide challenging
career openings in an industry that
is a generator of prosperity - both
material and of the human spirit.
Well trained, knowledgeable and talented people are the cornerstone of our business.
Aviation was built with the skills of people who were passionate about connecting the
world. The globalized economy that aviation has helped to build has created a dynamic
operating environment. To thrive, airline managements and individual airline professionals
must make the right investment decisions continuously to build and reinforce relevant skills
and knowledge.
IATA’s Training and Development Institute is focused on meeting the air transport industry’s
need for flexible, high-quality training. As the industry’s global association we have an
unparalleled track record in expert training in all critical areas of the aviation business.
Moreover, we have partnered with some of the world’s leading educational establishments
to augment our general management offerings and ensure that courses are delivered
with the latest learning techniques. Comprising the widest possible range of course
material with a strong geographical and cultural reach, ITDI training provides rewarding
opportunities for every aviation professional.
The IATA team looks forward to helping businesses and professionals build stronger career
opportunities in the world’s most exciting industry.
Sincerely
Tony Tyler
Director General and CEO
International Air Transport Association
7

8. The IATA Training and Development
Institute (ITDI) develops Human
Capital for competitive advantage.
We draw on our passion for learning,
cutting edge technologies and our
partnerships worldwide to meet - and
anticipate - the evolving needs of air
transport leaders everywhere.
The demand for skilled people never went away during the industry’s downturn. Shifting
workforce demographics, talent shortages and skills gaps continue to be shared concerns
as the industry moves to renew and reinvent itself.
ITDI has the solutions. Our cost-conscious diploma programs, innovative tools and
renowned expertise will help you effectively manage your Human Capital at every level. Look
to our total training solutions to help you develop, engage and retain the workforce you need
for improved sustainability and performance. ITDI’s unique training model enables us to
customize any of our 160 courses for in-company delivery or distance learning so that you
can cover large groups with zero travel costs.
Investing in Human Capital is a powerful response to meet the evolving challenges of the
future. Let ITDI help you optimize your workforce talent to drive better business performance.
For your competitive advantage and success.
Sincerely,
Guido Gianasso , Ph.D.
Vice-President, Human Capital
International Air Transport Association
8

9. 240
airlines
IATA IS COMPRISED OF OVER 240
AIRLINES AROUND THE WORLD …
84
percent
… WHICH REPRESENTS 84%
OF THE WORLD’S SCHEDULED
INTERNATIONAL AIR TRAFFIC.
9

11. ITDI OVERVIEW

12. 12

13. Empowering People
and the Industry
As the leading provider of global aviation training solutions and
professional development programs, IATA Training and Development
Institute (ITDI) develops human capital for tomorrow’s air transport
industry.
Our internationally recognized programs reflect the changing needs
of our industry, and cover all areas of the aviation industry including:
air navigation services, airline management and aviation law, airports,
aviation security, cargo and dangerous goods regulations, civil aviation
management, ground operations, environment, organization and human
performance, quality and airline operations, revenue accounting and
control, safety, and travel and tourism.
We harness the power of technology to bring you a wide variety of
training vehicles that are innovative, flexible and cost-effective.
13

14. Global reach
ITDI offers one of the industry’s
most dynamic and innovative
training solutions with the global
reach to positively impact every
level of the aviation supply chain.
We have a strong global client
base, serving many leading airlines,
airport authorities and civil aviation
organizations in Europe, Asia, Africa,
North and South America and the
Middle East.
For every industry
segment, a solution.
From safety to operations and infrastructure, the environment and more, ITDI’s
programs are closely aligned with our industry priorities to provide comprehensive
training that is consistent with our values.
AIRLINE SAFETY
AIRPORT AVIATION SECURITY
QUALITY
ANS
GROUND OPERATIONS
TRAVEL & TOURISM
ENVIRONMENT
CIVIL AVIATION
LAW & FINANCE
CARGO & DGR
ORGANIZATION & HUMAN PERFORMANCE
14

15. 30+
diplomas
An
investment
in your
50
locations
employees
generates
150 immediate
countries returns.
300
instructors
RETURN ON INVESTMENT
Investing in employees not only provides them
with an improved skill-set by which to work more
300+
effectively and efficiently, but instills a level of
confidence among clients, shareholders and other
important stakeholders, resulting in an even more
impressive bottom line for you.
course offerings ITDI training solutions offer a smart, cost-effective
way to update and fill your skills gaps to improve
400
your output and meet the demands of the future.
Over 80% of our students have said they would
recommend an ITDI course to their colleagues.
global partners
10000
1
global training
trained through IATA Training Centers every year institute
dedicated to
55000
your success
trained through IATA Global Training Partners
every year
15

16. Global, Academic
and Industry Partners
With over 350 partners around the globe, IATA training is easily accessible
– no matter where you may be in the world. ITDI provides flexible training
options and guidance designed around you and your goals.
Whether you would like to receive personalized training delivered by experts at one of our Regional Training
Partners (RTP), instruction on e-learning material and publications through an Accredited Training School
(ATS), or register for an exam at one of our Authorized Training Centers (ATC), we’re here to help you every
step of the way.
• 15 Regional Training Partners (RTP)
• 130 DGR Accredited Training Schools (ATS)
• 220 Authorized Training Centers (ATC)
Academic Partnerships
ITDI works closely with prestigious academic institutions to develop innovative training solutions that meet
the changing needs of our industry. Following are advanced degrees and diplomas designed to keep you
on the leading edge of industry practices and advancements.
IATA-Nanyang Business School
Executive MBA – Air Transport Management
The IATA-Nanyang Executive MBA – Air Transport Management is designed for experienced professionals
and entrepreneurs who wish to pursue a Master of Business Administration (MBA) without interrupting
their careers. The program is uniquely tailored to executives who seek current and actionable insights,
focusing on best practices in leadership, strategic planning and management for the regional and global
environment. It offers a practical focus, drawing on the latest research and application of leading business
practices in a variety of organizational settings.
The curriculum consists of 18 courses, including enrollment in the IATA-Nanyang Advanced Management
Program in Air Transport.
For more information, please visit www.iata.org/nanyang
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17. IATA-Nanyang Business School
Advanced Management Program in Air Transport (INAMP)
IATA Training and Development Institute (ITDI) and Nanyang Business School (NBS) have partnered
to offer aviation professionals a premier training program, combining industry best practices, an
internationally renowned faculty and a leading-edge curriculum to equip executives with the knowledge
and skills necessary to thrive in an increasingly competitive global aviation environment.
This intensive full-time program is conducted annually at NBS and ITDI over a period of 4 weeks, with two
weeks of the program conducted in Singapore at NBS and two weeks conducted in Geneva at ITDI. The
curriculum consists of 12 modules which cover both industry and leadership aspects.
Additionally, INAMP graduates who meet entry requirements for the Nanyang EMBA Program will be
awarded academic credits toward their Executive MBA degree.
For more information, please visit www.iata.org/nanyang
IATA-University Of Geneva
Advanced Studies in Aviation Management
IATA Training and Development Institute (ITDI) and the University of Geneva have partnered to offer a new
executive degree tailored for aviation professionals. The program, launched in 2010, combines academic
excellence offered by the University of Geneva with highly practical and timely industry knowledge and
practices provided by ITDI. Spanning the full scope of aviation business issues, this executive degree
offers a unique opportunity to gain specialized training while earning full academic credit.
Courses are offered in a convenient 3-day format to accommodate working professionals and are jointly
conducted by IATA Registered Instructors and University of Geneva Professors at the University of
Geneva and IATA.
Academic credit is available on three levels:
• Executive MBA specialized in Aviation Management
• Diploma of Advanced Studies in Aviation Management
• Executive Certificates for individual aviation courses
For more information, please visit www.iata.org/university-geneva
IATA-Stanford Center For Professional Development
Aviation Management Certification Program
IATA Training and Development Institute (ITDI) and the Stanford Center of Professional Development,
Stanford University (Stanford) have partnered to offer an exclusive Aviation Management Certification
Program for aviation industry professionals.
ITDI’s Distance Learning Technology combines business management and aviation training with the goal
of developing new aviation leaders to guide the next century of excellence in air transport. The curriculum
offers participants unique flexibility to learn at their own pace while acquiring internationally-recognized
credentials.
Upon completion, graduates will receive the new IATA - Stanford Aviation Management Certificate
and will be registered with IATA as a Certified Aviation Management Professional (AvMP). This new
AvMP designation may be placed after one’s name on business materials as a symbol of excellence and
professionalism in the industry.
For more information, please visit www.iata.org/stanford
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18. IATA-Harvard Business Publishing
Leadership and Management Diploma
IATA and Harvard Business Publishing have partnered to offer the next generation of professionals, at all
levels, new powerful Distance Learning Technology options focused on leadership and management in the
areas of Aviation, Cargo and Travel and Tourism.
The IATA-Harvard Leadership and Management Diploma incorporates Harvard ManageMentor (HMM)
- the highly acclaimed e-learning program that delivers state-of-the-art, media-rich content furnished by
Harvard Business School faculty, global business leaders and the foremost practitioners in business
today; and spans a full scope of essential management topics and is offered in English, Spanish and
Mandarin.
To qualify, participants must successfully complete one eligible ITDI Distance Learning Technology course
in aviation, cargo, or travel and tourism and 10 HMM modules of their choice to receive a co-branded
IATA-Harvard Leadership and Management Diploma in the following specialty areas: Aviation; Cargo; or
Travel and Tourism.
Diplomas are offered in the following three specializations:
• Leadership and Management Diploma in Aviation
• Leadership and Management Diploma in Cargo
• Leadership and Management Diploma in Travel and Tourism
For more information, please visit www.iata.org/harvard
Industry Partnerships
International Civil Aviation Organization CAE Inc. (CAE)
(ICAO) Montreal, Quebec
Montreal, Quebec
18

19. IATA Regional Training Partners (RTP)
IATA Regional Training Partners are independent organizations that offer a selection of IATA classroom
courses and diploma programs.
IATA carefully selects training partners to ensure the integrity and accessibility of our programs. Our
network is continually expanding as we work to meet the needs of a growing industry.
Following is a list of IATA Regional Training Partners by region:
AFRICA
ATNS Aviation Training Academy (ATA) Kenya Airways
IATA Affiliated Regional Training Centre P.O. Box 19002, Embakasi
O.R. Tambo International Airport Nairobi, 00200
ATNS Operational Complex, Gate 14 Kenya
Bonaero Drive, Bonaero Park Tel: +254-20 6422852
Johannesburg, South Africa Fax: +254-020-3568984
Tel: +27 11 570 0400 Website: www.kenya-airways.com
Fax: +27 11 961 0454
Website: www.atns.com Contact:
Mr. Jack MAINA
Contact: Tel: +254-20 6422852
Mr. Dawie KOTZE Fax: +254-020-3568984
Manager: Training Support and Finance Email: Jack.Maina@kenya-airways.com
Tel: +27 11 570 0400
Fax: +27 11 395 3347
Email: DawieK@atns.co.za
Mrs. Tebogo ZULU
IATA S.A. Training Coordinator
Tel: +27 11 570 0400
Email: TebogoZ@atns.co.za
Ghana Civil Aviation Authority (GCAA)
Aviation Training Academy (GATA)
Private Mail Bag
Kotoka International Airport
Accra, Ghana
Tel: +233 277455790
Fax: +233 302 773293
Website: www.gcaa.com.gh
Contact:
Mr. Maxwell Ocansey ARTHUR
Manager Training, GATA
Tel: +233302766171 Ext 1590/1591
Email: moarthur@gcaa.com.gh
Mrs. Gloria SEBASTIAN
Training Coordinator, GATA
Tel: +233 277455790
Email: glabse1@yahoo.com
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20. ASIA PACIFIC LATIN AMERICA
Asset Aviation International Miami Technology Group (MIATECH)
Level 5, 10 Market Street Avenida Grau 273
Brisbane, Queensland 4000 Miraflores, Lima 18
Australia Peru
Tel: +61 7 3103 6870 Tel: +011 511 241 7000
Fax: +61 7 3103 6871 Website: www.miatech.net
Website: www.assetaviation.com
Contact:
Singapore Aviation Academy Mr. Luis VELAZQUEZ
1 Aviation Drive, Singapore 499867 Tel: +011 511 241 7000
Tel: +65 6 540 6368 Email: lvelazquez@miatech.net
Fax: +65 6 542 9890
Website: www.saa.com.sg TALMA Training School
Av. Elmer Faucett
Contact: 2889 Oficina 101
Ms. Yung Tzen LIM Callao, Lima Cargo City
Tel: +65 6 540 6368 Peru
Fax: +65 6 542 9890 Website: www.talma.com.pe
Email: LIM_Yung_Tzen@caas.gov.sg
Contact:
Mr. René ARMAS MAES
Tel: +011 511 513 8900 Anexo 4305
EUROPE Email: rene.armas@talma.com.pe
Air Baltic Training Ltd.
Pilotu iela 6
Riga International Airport
Latvia, LV-1044
Tel: +371 67668572
Fax: +371 67668511
Email: training@airbaltictraining.com
Website: www.airbaltictraining.com
Contact:
Ms. Anta PLIENA
Tel: +371 67668572
Fax: +371 67668511
Turkish Airlines Inc. Aviation Academy
Ataturk Airport
Gate B. Office: 604
34149 Yesilkoy, Istanbul
Turkey
Website: http://akademi.thy.com
Contact:
Mr. Muhittin Hasan UNCULAR
Commercial and Ground Handling Training Manager
Tel: + 90 212 463 63 63 ext. 17984
Fax: + 90 212 465 22 82
Email: muncular@thy.com
20

21. MIDDLE EAST AND
NORTH AFRICA
Arab Air Carriers Organization (AACO) GCAS - Gulf Centre for Aviation Studies
AACO Regional Training Center GCAS, Abu Dhabi, U.A.E.
Hussein Al-Jisr street Tel: +971 2 494 2386
Building #5 Shmeisani, Fax.: +971 2 494 2366
Amman, Jordan Website: www.gcas.ae
P.O. Box 930039 – 11193 Jordan
Tel: +962 6 568 3381 Contact:
Fax: +962 6 568 3383 Ms. Yvonne O’KEEFFE
Email: rtc@aacortc.com Tel: +971 2 494 2386
Website: http://www.aaco.org/Training Fax.: +971 2 494 2366
Email: yokeeffe@gcas.ae
Contact:
Ms. Suzan OMAR
Tel: +962 6 568 3381 Gulf Aviation Academy
Fax: +962 6 568 3383 Academy Building 132
Email: rtc@aacortc.com Road 2403, Block 224
Muharraq, Kingdom of Bahrain
Tel: +973 39422364
ASE Education +973 39330446
Casablanca +973 17533285
Angle Avenue Hassan II & Rue Oujda Imm Fax: +973 17357847
AICHA CP80020 Email: iatatraining@gaa.aero
Agadir, Morocco Website: www.gaa.aero
Tel: +212 61 4070006
Email: registration@aseeducation.org Contact:
Website: www.aseeducation.org Ms. Veena SARACHANDRAN
Tel: +973 39422364
Contact:
Mr. Hatem IBRAHIM
Tel: +212 61 4070006
Email: registration@aseeducation.org RUSSIA AND CIS
Egypt Air Training Center Non-Commercial Partners Aviation Center
S Building, 3rd Floor Room #S366 (NPAC)
Cairo International Airport, Hotel Area Economics and Advanced Technologies
P.O. Box 11776 37/3 Leningradsky Prospect, Suite 719
Cairo, Egypt Moscow, Russia 125167
Tel: +202 2265 6262 Tel: +7 499 231 6338
Fax: +202 2265 6240 Fax: +7 499 155 5465
Email: trainingcenter@egyptair.com Website: http://www.npac.ru/en/partnership/about
Website: http://training.egyptair.com
Contact:
Contact: Dr. Larissa GORLACH
Mrs. Afaf HAGRASS General Director
Project Manager, IATA-EgyptAir Regional Training Tel: +7 499 231 5465
Mobile: +201 2295 5990 Fax: +7 499 190 3408
Email: ahagrass@egyptair.com Email: Gorlach@aviatraining.org
Should your organization be interested in becoming an IATA Accredited Training School,
please contact Mr. Ismail Albaidhani, Head, Global Partnership and Learning Innovation,
ITDI at +1 514-874-0202 ext. 3632 or albaidhani@iata.org.
21

22. Authorized Training Centers (ATC)
IATA Authorized Training Centers (ATC) are independent training facilities authorized to teach IATA
Training Programs in the fields of Aviation, Travel and Tourism and Cargo and Dangerous Goods
Regulations, including the following specific IATA Training Programs:
• IATA International Travel & Tourism Program
• IATA International Cargo Training Program
• IATA International Aviation Training Program
• IATA - Harvard Leadership and Management Diploma
• Stanford - IATA Aviation Management Certification Program
ATCs recruit and train students, while examinations are organized and supervised by IATA coordinators
located in the ATC’s country or region.
Becoming an ATC
Authorization is granted based on demonstrated instructional expertise in addition to the institution’s
overall ability to provide quality training.
Should your organization be interested in becoming an IATA Authorized Training Center,
please contact Mr. Ismail Albaidhani, Head, Global Partnership and Learning Innovation,
ITDI at +1 514-874-0202 ext. 3632 or albaidhani@iata.org.
Accredited Training Schools (ATS)
IATA Accredited Training Schools (ATS) are independent organizations authorized by IATA to deliver
training programs in the field of Dangerous Goods Regulations.
ATS are entitled to deliver specialized technical and management training courses, such as:
• Dangerous Goods Regulations - Initial
• Dangerous Goods Regulations - Recurrent
• Dangerous Goods Regulations - Awareness
• Infectious Substances Regulations
• Radioactive Materials
Partnership with IATA in the training field authorizes ATS’ to deliver IATA training courses locally and
enables students and professionals to upgrade their professional competencies to IATA standards.
Becoming an ATS
Criteria for endorsement are based on Section 1.5 of IATA’s Dangerous Goods Regulations and IATA’s
Dangerous Goods Training Standard. Additionally, schools must undergo a rigorous review of teaching
materials, tests and instructor credentials. To maintain endorsement, all schools must pass an annual re-
accreditation review and may be audited at any time.
Should your organization be interested in becoming an IATA Accredited Training School,
please contact Mr. Ismail Albaidhani, Head, Global Partnership and Learning Innovation,
ITDI at +1 514-874-0202 ext. 3632 or albaidhani@iata.org.
22

23. IATA Training Centers
IATA Training Centers are strategically located in every corner of the
globe, in some of the world’s most celebrated cities: Beijing, Delhi,
Geneva, Miami, Montreal and Singapore. All IATA training facilities
offer modern, state of the art training facilities; and when you choose
to study at an IATA Training Center you are guaranteed to receive
training from IATA Registered Instructors, each of whom are experts
in their fields.
Onsite facilities Accommodation:
Printers, WiFi Internet connection and quiet Course participants benefit from special rates with
workspaces are complimentary for the duration of hotels near each IATA Training Center.
your stay at any one of our IATA Training Centers.
23

24. Geneva Training Center
The Geneva Training Center is ideally located next
to the Airport and within six minutes of the city
center by train. 10 state-of-the-art classrooms look
over the Geneva airport and Jura mountains.
IATA Training & Development Institute
Route de l’Aéroport 33
P.O. Box 416
1215 Geneva 15 Airport
Switzerland
Tel: +41.22.770.2820
Fax. +41.22.770.2681
Montreal Training Center
The Montreal Training Center is centrally-
located in Montreal’s lively downtown area. The
11-classroom facility is located directly above a
metro line with the historic Vieux-Montreal and St.
Lawrence River a short 10-minute walk away.
IATA Training & Development Institute
800 Place Victoria
P.O. Box 113, Montreal, Quebec
Canada, H4Z 1M1
Tel: + 1 (514) 390 6777
Fax: + 1 (514) 874 9043
Miami Training Center
The Miami Training Center is conveniently located
near the airport and Miami’s business district.
The center hosts two classrooms, a beautiful
lake view and is a short fifteen-minute drive to the
beach. Courses are delivered in both English and
Spanish.
IATA Training & Development Institute
703 Waterford Way (NW 62nd Avenue)
Suite #600
Miami, Florida 33126
USA
Tel: +1 (305) 779 9860
Fax: +1 (305) 262 2654
24

25. Singapore Training Center
The Singapore Training Center offers five
classrooms and is located in the heart of
Singapore near hotels, restaurants and shopping
centers. Travel from the airport is approximately 30
minutes by taxi and the city center can easily be
navigated by public transportation or by foot.
IATA Training & Development Institute
111 Somerset Road
#14-05 Tripleone, Somerset
Singapore 238164
Tel: +65 64992293/294/295
Fax: +65 62339284
Beijing Training Center
The Beijing Training Center is a modern facility
in the heart of Beijing’s financial district,
approximately 30 minutes from the Beijing
International Capital Airport. The center hosts
five state-of-the-art classrooms; and courses are
delivered in both English and Chinese.
IATA Training & Development Institute
3F East Tower, World Financial Center
No.1 Dongsanhuan Zhong Road
Beijing 100020, P.R. China
Tel: +86.10.8571.9260/1/2/3
Fax: +86.10.8571.9916
Delhi Training Center
The Delhi Training Center is centrally located
and hosts two state of the art classrooms within
its brand new training facilities. The center is
committed to the delivery of progressive training
solutions and has been established with a view to
meet critical training needs in the growing Travel
and Tourism, and Aviation markets in India.
IATA Training & Development Institute
# 702, Tower 4A, DLF Corporate Park Phase III
Gurgaon 122002
Delhi (NCR), India
Tel: +91 124 4977111
Fax: +91 124 4977120
25

26. Training Solutions
Instructor-led Training Learning Technology
Classroom Training - courses spanning Mobile learning - course material is
all areas of study are offered in 50 locations professionally developed to deliver comprehensive
worldwide, including six state-of-the-art IATA instruction, in keeping with ITDI’s high standards.
training centers strategically located in Montreal, The material can be accessed via CD-ROMS and
Miami, Geneva, Singapore, New Delhi and Beijing. e-books or delivered directly to the student with
the revolutionary apple iPad™. These advanced
In-Company Training - experts in a learning solutions facilitate endless possibilities for
variety of specialized fields offer onsite training for students’ personal and professional growth.
companies, tailoring content to suit their specific
needs. Onsite training is extremely cost-effective E-learning - reduce costs and training time
for you and can be highly motivating for your with this flexible, quick and easy option. Students
employees. can enroll anytime, study at their own pace and
obtain the knowledge and skills they require to
upgrade their professional competencies.
Customized Solutions
All ITDI courses can be adapted to your organization’s needs and delivered on
your premises by an IATA trainer.
26

27. Distance Learning
Technology
IATA Learning Technology courses deliver comprehensive instruction
to busy aviation and travel industry professionals. Our training solutions
are interactive, learner-friendly, and available in a variety of convenient
formats.
More than 30,000 young professionals each year gain the skills to
maximize job opportunities across the aviation, cargo, and travel and
tourism industry sectors through IATA’s Learning Technology programs.
Courses are available in the following formats:
• eBook (formatted for all portable electronic devices)
• Textbook
• eLearning
27

28. Explore possibilities in:
International Aviation Training to give you the skills and knowledge to maximize
Gain a competitive edge with internationally career opportunities in this rapidly expanding
recognized qualifications. More than 240 IATA industry.
member airlines are seeking the next generation of
From entry-level travel agent basics to senior
industry leaders.
management for agencies or tour operations, each
course leads to an IATA qualification, recognized
Operations Training
internationally by the travel industry.
• Airport Operations
• Airport Ramp Services
Diplomas:
• Ground Operations/Station Management
• IATA Managing the Travel Business Diploma
• Aviation Security Awareness
• IATA/UFTAA Foundation Course Diploma
• Basic Airside Safety
• Travel and Tourism Consultant Diploma
• Introduction to Safety Management Systems
(SMS)
International Cargo Training
Attain cargo qualifications highly recognized by
Commercial Training
airlines, freight forwarders, civil aviation authorities
• Introduction to the Airline Industry
and a network of 10,000 IATA cargo agencies
• Air Transport Fundamentals
worldwide.
• Airline Cabin Crew
• Airline Customer Service IATA Cargo and Dangerous Goods Regulations
• Airline Marketing training program offers a variety of courses
• Airline Finance & Accounting Management to provide air cargo professionals with a solid
• Airline Revenue Management foundation in accepting, handling and shipping all
types of goods.
IATA Diploma in Aviation Studies IATA Cargo and DGR training focuses on
Get an iPad free with any 4 courses in eBook
best practices and change management in an
format
increasingly complex air transport environment.
In particular, it allows you to enhance your skills
and knowledge on a wide range of topics such
International Travel and Tourism as: regulations, safety, special cargo, strategic
Training management and finance.
Prove your knowledge to potential employers.
IATA’s networks of 70,000+ travel agents seek out
Diplomas:
IATA graduates when hiring.
• Air Cargo Operations
Over 200 million people work in the travel and • IATA Diploma in Handling Special Cargo
tourism industry worldwide. IATA’s International • Dangerous Goods Regulations
Travel & Tourism Training Program is designed
IATA Certification
Recognizing a new generation of global aviation leaders, able to operate across boundaries and lead our
industry to future success.
Aviation Travel & Tourism Air Cargo
Management Professional Professional
Professional
28

29. Instructor-Led Learning
Classroom Training
IATA Training and Development Institute offers over 300 unique
courses each year led by a world-class faculty of professionals who are
subject-matter experts in their fields.
The classroom setting provides opportunities for participants to engage in practical training from top
industry professionals and to exchange with peers from around the globe. Participants may study at one of
our six IATA Training Centers or at one of fifty other worldwide classroom locations.
ITDI Faculty
From program design to delivery, ITDI is at the leading edge of innovation and change. We work with
professionals who are at the forefront of their diverse fields of expertise to shape the design and
development of our courses.
With over 300 highly qualified instructors based around the world, our faculty boasts world-class
professionals who are immersed in the culture of their host country. Every year IATA assigns senior IATA
Subject Matter Experts (SME) to work as in-company trainers for clients situated in every corner of the
globe.
Benefits of classroom training:
• Learn from industry experts
• Reinforce what you learn through case studies, simulation exercises and
other exemplary methods taught by IATA Registered Instructors
• Global networking: interact with professionals in your field
• Study from official IATA training and materials
• Learn in modern, state of the art training facilities
29

30. In-Company Training
Customized and cost-effective in-company training developed
exclusively for your company’s needs.
Every single one of IATA’s classroom courses can be customized according your organization’s specific
needs and delivered on your premises, whereever in the world you may be located. IATA offers multiple
and single course packages that can be developed exclusively for you.
Benefits of In-Company training:
• Expert instruction by IATA Registered Instructors
• Customized courses
• Training on your schedule
• Training from the convenience of your office
• Cost effective - benefit from group rates
How to get started:
1. Contact an IATA 2. Specify your 3. Receive a 4. Finalize logistics
sales representative company’s training customized solution together with your
in your region (see requirements IATA regional sales
Corporate Contacts representative
on page 122)
30

31. Diploma Programs
In these difficult economic times it is becoming increasingly important
to differentiate one-self, resulting in an ever more specialized global
marketplace. Earning a diploma in your respective industry segment will
set you apart from the competition as a recognized specialist, increase
your efficacy, and keep you on top of the latest techniques and
developments in your area of specialization.
ITDI offers a wide range of diplomas covering all segments of the aviation industry. While any course
may be taken on a stand-alone basis, we encourage participants to select a program leading to an IATA
diploma. It is not necessary to commit to a diploma program at the outset. However, the earlier a diploma
program is selected, the sooner IATA can work with you or your employees to help further professional
development.
Requirements
The curriculum is based on four courses related to a field or specialization. To obtain a diploma, one must
successfully complete all required courses plus elective courses of his or her choice within a period of
two years. Required and elective courses that have been successfully completed within the specified time
frame may also be applied to a diploma of your choice*.
How to apply:
2
years
1. Select a diploma 2. Register for required and 3. Complete all required and
elective courses specified elective courses within a
by the diploma of your period of two years (unless
choice, and indicate whether indicated otherwise).
you have completed one of
the applicable courses in the
past two years*.
* A maximum of two courses
successfully completed prior to
registering for a diploma may be
applied to any new diploma.
To learn about diplomas offered in your area of specialization, refer to the Specializations
section.
31

33. SPECIALIZATIONS

34. Air Navigation
Services
Air Navigation Service Providers (ANSP) are not only responsible for providing safe, efficient and
cost effective air navigation services to airspace users in compliance with state regulations, but also
for managing high performance businesses. Whether providing air traffic management, Aeronautical
Information Services (AIS), Search and Rescue (SAR) services, meteorological services or
Communications, Navigation, Surveillance (CNS) services, performance standards expectations are high.
Increasingly, there is competition between ANSPs and pressure to improve safety and services, reduce
costs and work in close coordination with airlines, neighboring states and other stakeholders. The IATA
Air Navigation Services training portfolio focuses on business management, air traffic management, AIS,
safety, technology and change management.
34

35. DIPLOMAS
Diploma courses may be taken independently to earn an IATA certificate and/or applied toward a diploma.
IATA awards diplomas to those whom complete a combination of two required and two elective courses
within a period of two years, unless otherwise noted.
Air Navigation Services Management
Required:
• Management of Air Navigation Services
• Benchmarking and Best Practice for ANS Providers
Elective:
• Legal and Financial Issues for Air Navigation Service Providers
• Aviation and the Environment
• Human Factors in Aviation
• Quality Management Systems for Air Navigation Services Providers
• Customer Service for Air Navigation Service Providers
• Business Transformation for ANS Providers
• Refresher Training for Air Traffic Controllers
• Collaborative Decision Making (CDM)
• Introduction to Aeronautical Information Services (AIS)
• Transition from AIS to AIM
• AIS Supervisory Management
• Global Navigation Satellite Systems (GNSS)
• Performance-based Navigation (PBN) I - theory
• Performance-based Navigation (PBN) II - how to implement
• Performance-based Navigation Workshop
• Foundations of CNS/ATM
• CNS/ATM Planning Master Class
• Train the Trainer for Threat and Error Management in Air Traffic Control
• Train the Trainer for CNS, AIS and Meteorology
• Data Link Implementation in Europe - in conjunction with the EUROCONTROL Institute of Air
Navigation Services
• Performance Based Navigation - in conjunction with the EUROCONTROL Institute of Air Navigation
Services
• Aviation and the Environment - in conjunction with the Singapore Aviation Academy
Advanced Air Traffic Control
IATA awards this Diploma to those who complete four courses within two years, as follows: 1 Required
course + 3 Electives
Required:
• Refresher Training for Air Traffic Controllers
Elective:
• Phraseology and Safety Training for Air Traffic Controllers
• Reduced Vertical Separation Minimum (RVSM)
• Airborne Collision Avoidance System/ T-CAS Training for Air Traffic Controllers
• CPDLC/ Controller Pilot Data Link Communications
• Unusual/ Emergency Situations Training for Pilots and Air Traffic Controllers
• Introduction to Air Traffic Flow and Capacity Management
• Pilot/ Air Traffic Controller Co-operation and Safety
• Aviation and the Environment
• ATC Team Resource Management (TRM) and Safety
35

36. • Human Factors in Aviation
• Train the Trainer for Threat and Error Management in Air Traffic Control
• Train the Trainer for CNS, AIS and Meteorology
• Performance Based Navigation - in conjunction with the EUROCONTROL Institute of Air Navigation
Services
• Aviation and the Environment - in conjunction with the Singapore Aviation Academy
Air Traffic Services Management
Developed in conjunction with ATNS South Africa.
IATA awards this Diploma to those who complete four courses in three years as follows:
4 Required courses.
Required:
• Foundations of CNS/ATM
• CNS/ATM Planning Master Class
• Managing People Performance
• Leadership Development and Succession Planning
COURSE HIGHLIGHTS
Management of Air Navigation Services
Benefits:
• Develop a strategic overview of the issues affecting Air Navigations Service Providers
• Learn about what options are available to transform Air Navigation Services businesses
• Gain updates on current technologies
• Gain exposure to solving ANS management issues through participation in course
integration exercises
Benchmarking and Best Practice for ANS Providers
Benefits:
• Acquire management tools for benchmarking and key performance indicators (KPIs)
• Learn how to apply a best practice model across the Key Result Areas (KRAs) of safety, operational
efficiency, cost effectiveness and customer satisfaction and measure them against KPIs
• Compare your own organization to other ANSPs from a fact-based approach
• Learn how to make service improvements and achieve better performance results
Refresher Training for Air Traffic Controllers
Benefits:
• Bring your Air Traffic Control knowledge up to date and promote uniformity of knowledge amongst
ATC staff
• Ensure that your organization meets the requirements of ICAO Annex 1: Personnel
• Improve operational safety in Air Traffic Management
• Resolve deficiencies uncovered by the ICAO safety oversight programme
• Gain a deeper understanding of important CNS/ATM concepts
• Assist Air Traffic Controllers to make better use of available technology
36

37. NEW! Train the Trainer for CNS, AIS and MET Officers
Benefits:
• Understand the principles of adult learning theory and competency-based training in aviation for
Communication Navigation Surveillance (CNS); Aeronautical Information Services (AIS); and
Meteorology (MET) officers
• Equip yourself with tools that will allow you to prepare, conduct, assess, evaluate and manage
learning
• Structure learning: lesson plans; delivery; instructional strategies; instructional aids; assessment;
evaluation
• Reinforce your instructor skills through demonstrations and practical activities
• Improve ‘on the job’ training for: CNS; AIS; and MET
• Manage group dynamics and problems
Foundations of CNS/ATM
Benefits:
• Understand the ICAO Global ATM System, Global Aviation Safety Plan (GASP) and Performance-
based Navigation (PBN)
• Implement the ICAO Global Aviation Safety Road map (GASR)
• Relate business and infrastructure planning to implement CNS/ATM
• Gain a foundation for operational and capacity planning
CNS/ATM Planning Master Class
Benefits:
• Learn how to manage air traffic services in compliance with the objectives of the ICAO Global ATM
System
• Plan and implement ICAO CNS/ATM technologies and infrastructure to help realize the Global ATM
system
• Use Balanced Score Cards to create a long term master plan for the delivery of air traffic services
• Become more knowledgeable about Performance-based Navigation (PBN)
Please refer to 2012 Course List for a comprehensive list of all courses offered in this
specialization.
CONTACT INFORMATION:
Karen STEPHENSON
�
Product Manager, Civil Aviation, Air Navigation Services, Safety and Environment
IATA Training and Development Institute
Tel:+41 22 770 2587
Fax: +41 22 770 2681
stephensonk@iata.org
Interested in receiving instructor-led training at your own facility? Contact an
IATA representative for a customized in-house training solution that satisfies your
training needs.
IATA AIR NAVIGATION SERVICES PROGRAM: 2012 TRAINING CALENDAR:
www.iata.org/training-airnav www.iata.org/training-2012
37

38. Airline Management
and Aviation Law
Getting the basics right is difficult enough in “normal times.” Today, airline managers need to develop
new strategies that will support business survival in the face of an economic downturn. They are also
faced with the challenge of identifying more efficient ways of working effectively with employees at large.
The Airline Management and Aviation Law portfolio addresses these skills directly and equips managers
to better understand the basics of successful airline management and to apply that new knowledge
effectively in an increasingly uncertain and complex environment.
IATA Airline Management and Law training focuses on high-level industry issues and topics, providing
today’s executive aviation leaders with the insight and tools necessary to overcome the challenges that
exist in the industry today. Approaching topics from a business strategy perspective, the program focuses
on key factors that drive the aviation business and the critical interaction required to adapt and prosper
during times of crisis and uncertainty.
38

39. DIPLOMAS
Diploma courses may be taken independently to earn an IATA certificate and/or applied toward a diploma.
IATA awards diplomas to those whom complete a combination of two required and two elective courses
within a period of two years, unless otherwise noted.
Airline Management
Required:
• Airline Business Foundations
• Airline Management Integration: Air Mercury
Elective:
• Airport Slots & Scheduling
• Airport Strategic Management
• Air Cargo Management
• Airline Leading Practices & Cost Reduction Strategies
Senior Diploma in Airline Management
Required:
• Air Mercury – Next Generation
• Network, Fleet & Schedule Planning
Elective:
• Advanced Airport Commercial Management
• Airport Total Quality Management
• Advanced Airport Operations
• Dynamic Pricing & Revenue Management
NEW! International Air Law
Required:
• Airline Contract Law
• EU Aviation Law
• International Air Law for Lawyers & Legal Professionals
Elective:
• Aircraft Acquisition & Financing
• International Air Cargo Law
• Law of Aviation Insurance
NEW! • E.U. Competition Law
39

40. NEW! Airline Business Development
Required:
• Advanced Airline Marketing
• Advanced Airline Sales Strategies
Elective:
• Airline Sales and Key Account Management
• Airline Social Media Strategy
• International Negotiation Skills
• Airport Retail Management
• Cargo Marketing Essentials
• Effective Communication Skills
• Airline Sales & Key Account Management
• Airline Social Media
• Innovative Airline Distribution Strategies
COURSE HIGHLIGHTS
Air Mercury – Next Generation
Using the latest simulation technology, this advanced level course is designed for senior airline
management teams to improve problem solving and decision making by exploring competitive market
dynamics. Teams test their skills to compete for market share and profitability of a “virtual” airline, using
real-life scenarios.
Benefits:
• Recognize what drives airline cost and revenue
• Examine the mechanics of airline financial and operational issues
• Analyze factors related to market dynamics
• Value teamwork from a management perspective
Network, Fleet & Schedule Planning
Be an integral contributor to your company’s success by developing a profitable network fleet plan and a
more effective flight schedule. The course takes on a hands-on approach, integrating classroom exercises
and case studies performed individually and in groups. Participants also get the opportunity to consider
the processes involved in optimizing an actual route network.
Benefits:
• Learn basic market and route forecasting to improve aircraft and fleet utilization
• Schedule effectively to maximize company aircraft resources
• Develop a schedule that effectively uses aircraft resources
• Learn about various tools and data required within the planning function (i.e. passenger traffic
demand and data sources, flight schedule data, network planning, and optimization tools)
40

41. Airline Social Media Strategy
Thrive in today’s marketing environment by mastering social media. Explore how this user-driven
technology can enhance profitability and learn to build a successful communication strategy rooted in
web-based social interaction.
Benefits:
• Develop successful strategies to support your organization’s marketing efforts
• Integrate brand identity and personality into a social marketing strategy
• Assess approaches and identify appropriate tactics in social media marketing
• Determine ROI goals and budgeting
Innovative Airline Distribution Strategies
Taking a holistic top to bottom approach, the course connects participants’ work experience with up
to date industry information, thereby delivering an instant transfer of practical knowledge. This course
offers a systematic overview of distribution in the aviation industry and covers various aspects of airline
distribution and e-commerce.
Benefits:
• Understand distribution as an important part of an airline’s organization, structure
and process
• Develop competitive and cost-effective channel management strategies
• Increase reaction time by leveraging technical background on market developments
Aircraft Acquisition & Financing
Analyze crucial terms in aircraft financing and operating leases and identify the most critical points
in negotiating aircraft and equipment purchase agreements. Understand the importance of financing
principles generally and how they are adapted to aviation matters specifically.
Benefits:
• Identify principle types and sources of aircraft financing
• Interpret key components of purchasing and leasing contracts for new and used aircraft
• Identify differences between operating leases, finance leases and double-dip leverage leases
• Avoid common pitfalls regarding unique features of aircraft insurance
International Air Law for Lawyers & Legal Professionals
Interpret the implications of international air law regimes and analyze the legal implications for your
organization. Course topics include the Chicago Convention, public and private air law and air carrier
liability, in addition to code share agreements and aviation security.
Benefits:
• Interpret the implications of international air law regimes
• Analyze the legal implications for your organizations or clients
• Understand how airlines and governments handle problematic international air law issues
Please refer to 2012 Course List for a comprehensive list of all courses offered in this
specialization.
41

42. IATA AIRLINE MANAGEMENT PROGRAM
www.iata.org/training-airlinemgt
IATA AVIATION LAW PROGRAM
www.iata.org/training-law
IATA SALES AND MARKETING PROGRAM
www.iata.org/training-salesmarketing
� CONTACT INFORMATION:
Theresa LIGHT
Product Manager, Airline Management & Law Training
IATA Training and Development Institute
Tel +1 (305) 779-9861
Fax +1 (305) 262-2654
lightt@iata.org
Interested in receiving instructor-led training at your own facility? Contact an
IATA representative for a customized in-house training solution that satisfies your
training needs.
IATA AIRLINE MANAGEMENT PROGRAM: 2012 TRAINING CALENDAR:
www.iata.org/training-airlinemgt www.iata.org/training-2012
42

43. 43

44. Airport
IATA Airport training programs cover every aspect of the sector: Airport Planning, Design, Management
and Operations; and our professional courses provide valuable information in the form of widely
acceptable business practices concerning the demand and viability of an airport master plan, either for the
development of existing airports or future facilities. In fact all IATA Airport courses analyze facility system
design requirements and technical infrastructure in addition to certification of runways, airside and airport
terminals.
Modern airports are complex businesses that require a high level of investment and sophisticated
management within an international environment. IATA Airport management courses offer participants a
strong basis by which to sustain their businesses, while remaining efficient and profitable in a competitive
environment.
Airports are an integral part of the air transport system where safety, security, the facilitation of
passengers, and freight are primary targets. Specialized courses surrounding airport operations, safety
and security in terminals, and airside offer practical knowledge concerning meeting global standards and
providing methods on how to ensure uninterrupted and efficient operations.
44

45. DIPLOMAS
Diploma courses may be taken independently to earn an IATA certificate and/or applied toward a diploma.
IATA awards diplomas to those whom complete a combination of two required and two elective courses
within a period of two years, unless otherwise noted.
Airport Strategic Management
Required:
• Airport Strategic Management
• Advanced Airport Commercial Management
Elective:
• Airport Strategic Management
• Airport Total Quality Management System
• Airport Financial Management
• Airport Development & Technical Design
• Airport Marketing
• Airport Master Planning
• Airport Retail Management
• Cargo Market Development for Airports
• Crisis Communications & Media Response
Advanced Airport Operations
Required:
• Advanced Airport Operations
• Airport Emergency Response Planning & Management
Elective:
• Airport Certification and Standards
• Airport Safety Management Systems
• Airport Extreme Weather Operations & Planning
• Airport Security Operations
• Airport Slot & Scheduling
• Cargo Accident Investigation and Prevention
• Crisis Communications & Media Response
• Managing People Performance
NEW! Airport Environmental Management
& Wildlife Hazard Prevention
IATA awards this Diploma to those who successfully complete four courses within two years, as follows:
4 Required courses.
Required:
• Airport Environmental Management I
• Airport Environmental Management II
• Wildlife Hazard Prevention I
• Wildlife Hazard Prevention II
45

46. COURSE HIGHLIGHTS
Advanced Airport Operations
Benefits:
• Discover techniques and principles to improve operational practices, solve problems and
optimize benefits
• Identify areas for improvement of facilitation processes
• Learn how to secure an airport environment
• Learn how to apply performance measurement techniques to support key operational project needs
• Participate in challenging exercises, identify priorities and present results in a time-constrained
environment and reconcile divergent views
Airport Development & Technical Design
Benefits:
• Identify major airport systems and processes
• Meet airport stakeholder expectations within the business environment
• Recognize inter-linkages between airport sub-systems and customer requirements
• Identify the structure of an airport in terms of different operations and business units
Airport SLOT and Scheduling
Benefits:
• Execute slot scheduling and coordinate the process between the airline network and slot
coordinators
• Maximize slot portfolio management capabilities
• Apply scheduling procedures and understand EU regulations
• Analyze capacity constraints and historic eligibility
NEW! Airport Extreme Weather Operations & Planning
Benefits:
• Become familiar with adverse weather conditions and complications they can produce
• Build response and action plans that address the risks an airport faces
• Minimize the impact of disruption and quickly return to normal operations
• Strengthen cooperation between departments and operations to become more efficient in planning
and response
• Self-evaluate to improve the allocation of resources, equipment and staff
NEW! Crisis Communications & Media Response
Benefits:
• Recognize common media pressure points and the implications these have on a response
• Present information without room for misinterpretation
• Take control during interviews and develop key messages
• Select the right spokesperson in a crisis situation
• Protect your company’s image and brand when handling a crisis situation
Please refer to 2012 Course List for a comprehensive list of all courses offered in this
specialization.
46

47. CONTACT INFORMATION:
Dimitrios SANOS
�
Product Manager, Airport and Ground Operations Training
IATA Training and Development Institute
Tel: +41 22 770 2585
Fax: +41 22 770 2865
sanosd@iata.org
Interested in receiving instructor-led training at your own facility? Contact an
IATA representative for a customized in-house training solution that satisfies your
training needs.
IATA AIRPORT PROGRAM: 2012 TRAINING CALENDAR:
www.iata.org/training-airport www.iata.org/training-2012
47

48. Aviation Security
Civil Aviation Security is an important pillar within the aviation industry. Annual passenger and airline traffic
can easily be affected by a single terror event at any given moment, resulting in dire political and financial
consequences.
ITDI continuously develops and updates its security courses to better prepare the aviation industry’s
response and readiness to upcoming terror threats; and security courses are only delivered by
experienced, professional instructors who have many years of experience in the aviation industry and
security in particular.
ITDI Aviation Security Training offers one of the industry’s most comprehensive aviation security portfolios,
supporting airlines, airport, civil aviation authorities, aviation operators, security managers and security
personnel with their aviation security training needs.
48

49. DIPLOMAS
Diploma courses may be taken independently to earn an IATA certificate and/or applied toward a diploma.
IATA awards diplomas to those whom complete a combination of two required and two elective courses
within a period of two years, unless otherwise noted.
Aviation Security Management
IATA awards this Diploma to those who successfully complete four courses within two years, as follows:
3 Required courses + 1 Elective course.
Required:
• Management of Aviation security
• Senior Management of Aviation Security
• Security Management Systems SeMS
Elective:
• Management of Aviation Facilitation
• Security Risk and Crisis Management
• Predictive Passenger Screening
• Aviation Security Trainer
• Airport Emergency Planning and Management
• Airport Safety Management Systems
• Safety Management Systems for Cargo
• SMS for Airlines
• Emergency Planning & Response Management
Aviation Security Operations
Required:
• Airline Security Operations
• Airport Security Operations
• Cargo Security
Elective:
• In Flight Security
• Security Quality Control
• Predictive Passenger Screening
• Advanced Airport Operations
• Airport Total Quality Management
• Managing Across Cultures
• Human Factors in Aviation
• CAA compliance with ICAO SARPS
• Documentation Control & Passenger Assessment
49

50. COURSE HIGHLIGHTS
Airport Security Operations
Benefits:
• Plan and implement airport security measures
• Develop and improve emergency response plans
• Evaluate airport security threats
• Apply Standards and Recommended Practices (SARPs)
NEW! Predictive Passenger Screening
Benefits:
• Assess a passenger’s risk level using a variety of information-seeking tools
• Learn about behavior analysis and body language
• Observe and detect suspicious patterns in passengers
• Learn questioning techniques to obtain additional information from passengers
Management of Aviation Security
Benefits:
• Develop management skills in international civil aviation security
• Identify and manage security risks
• Ensure continued compliance with aviation security standards
• Prepare organizations for audits by external bodies
Cargo Security
Benefits:
• Learn about regulatory authorities and principles of air cargo security
• Be updated on current threats to civil aviation
• Gain knowledge on ICAO security regulations and Annex 17 on cargo security
• Obtain specific knowledge on potential cargo security program options that may be utilized around
the world
Aviation Security Trainer
Benefits:
• Learn new instructional techniques and improve management training skills
• Acquire knowledge, skills, techniques and procedures needed to develop and deliver
• effective instruction
• Improve aviation security knowledge
• Test and Evaluate security systems and human factors
Please refer to 2012 Course List for a comprehensive list of all courses offered in this
specialization.
50

51. CONTACT INFORMATION:
Eli MANDELAWY
�
Product Manager, Aviation Security Training
IATA Training and Development Institute
Tel: +41 22 770 2975
Fax: +41 22 770 2681
mandelawye@iata.org
Interested in receiving instructor-led training at your own facility? Contact an
IATA representative for a customized in-house training solution that satisfies your
training needs.
IATA AVIATION SECURITY PROGRAM: 2012 TRAINING CALENDAR:
www.iata.org/training-security www.iata.org/training-2012
51

52. Cargo and Dangerous
Goods Regulations
In 2010 the Air Cargo industry managed to regain profitability. This profitability is expected to last
throughout 2011, but what about the rest of the decade? Remaining profitable will be a challenge. Air
Cargo players that stay lean, anticipate trends, cut costs, provide superior customer service and invest in
innovation will be a step ahead of the competition.
IATA Training and Development Institute, a leading supplier of Air Cargo and DGR training, offers a variety
of top-notch courses providing air cargo professionals with insight and tools necessary to overcome the
challenges that exist in the industry today.
52

53. DIPLOMAS
Diploma courses may be taken independently to earn an IATA certificate and/or applied toward a diploma.
IATA awards diplomas to those whom complete a combination of two required and two elective courses
within a period of two years, unless otherwise noted.
NEW! Supervisory Excellence – Air Cargo Professionals
Required:
• Professional Air Cargo Supervisor
• Advanced Cargo Skills and Procedures
Elective:
• Dangerous Goods Regulations Initial
• International Customs Process and Documentation
• Special Cargo Handling: Live Animals, Perishable and Pharmaceutical
• Cargo Security
Air Cargo Management
Required:
• Air Cargo Management
• Managing Air Cargo Operations
Elective:
• Cargo Marketing Essentials
• Cargo Revenue Management
• Cargo Customer Service Excellence
• Strategy and Negotiation for Air Cargo Professionals
• Emerging Trends in Cargo Technology
• Cargo Skills and Procedures
• Cargo Security
NEW! Air Cargo Operations
Required:
• Cargo Skills and Procedures
• Dangerous Goods Regulations Initial (Category 6)
Elective:
• Advanced Cargo Skills and Procedures
• Special Cargo Handling: Live Animals, Perishable and Pharmaceutical
• ULD Handling Fundamentals
• Cargo Security
• International Customs Process and Documentation
53

54. Dangerous Goods Regulations
Required:
• Cargo Skills and Procedures
• Dangerous Goods Regulations Initial (Category 6)
Elective:
• Infectious Substance Transport
• Regulations on the Transport of Radioactive Material
• Guidelines for Shipping Lithium Batteries by Air
• Pharmaceutical Cargo Handling
• Quality Systems for Dangerous Goods Operations
Professional Training – Dangerous Goods Regulations
Required:
• Professional Skills for DGR Instructors
• Dangerous Goods Instructional Techniques
• Dangerous Goods Regulations Initial (Category 6)
Elective:
• Quality Systems for Dangerous Goods Operations
• Infectious Substance Transport
• Advanced Train the Trainer
• Regulations on the Transport of Radioactive Material
• Guidelines for Lithium Batteries by Air
• Instructional Techniques
Cargo e-Commerce
Required:
• Emerging Trend in Cargo Technologies
• E-Freight for Practitioners
Elective:
• E-AWB for Practioner
• Air Cargo Management
• Cargo Messaging (EDI and XML)
• Managing Air Cargo Operations
• Introduction to E-Distribution
• Cargo Skills and Procedures
• International Customs Process and Documentation
Special Cargo Management
Required:
• Live Animals Regulations
• Shipping Perishable Cargo
• Pharmaceutical Cargo Handling
• Dangerous Goods Regulations Initial (Category 6)
54

55. COURSE HIGHLIGHTS
Professional Air Cargo Supervisor
Successful businesses know that investing in the next generation of leaders is critical in sustaining a
competitive advantage and achieving corporate growth over the long term. IATA’s Professional Air Cargo
Supervisor course equips supervisors with decision-making and execution skills necessary to excel as
multifaceted leaders.
Benefits:
• Foundational Skill Building: Develop interpersonal, communication and team-building skills to
promote a positive team environment
• Cross-Functional Business Approach: Understand the basic cargo ecosystem and the regulatory
environment. Explore new ways and tools to manage day-to-day operations in an increasingly
challenging environment as organizations face shrinking resources, intensifying competition, more
price-sensitive customers and increased regulatory mandates
• Actionable Leadership: Through integrated exercises, analyze individual leadership decision-
making challenges and learn how to drive results effectively. Learn supervisory techniques and build
the confidence required to successfully manage day-to-day cargo operations
• Lead Change: Learn how to foster a climate that inspires change through personal leadership style,
positive mindset and individual action
NEW! Managing Air Cargo Operations
Master the techniques of planning, building and managing world class Air Cargo Operations.
In a world of stiffening competition, business strategy is more crucial than ever. Yet, many organizations
struggle to put their strategy into action.
Learn effective techniques to manage air cargo operations in order to save money, avoid risks, enhance
operations, and thrive in today’s business environment. This course will show you how to develop an
effective air cargo operations strategy, execute the strategy, and put your strategy into action.
Benefits:
• Understand customs processes in: China, European Union, India, South America, and United States
• Understand customs paper and electronic requirements for airlines and freight forwarders
• Learn how to develop effective internal processes and procedures that promote regulatory
compliance
• Learn strategies and tactics to reduce and mitigate customs fines and penalties
Air Cargo Market Development for Airports
World cargo traffic will triple over the next 20 years, averaging 5.9% annual growth. Understanding
challenges in the facilitation of air cargo business is of key importance for airport operations to develop
the cargo business. This course focuses on assisting airport operations in the management of existing
air cargo resources, maximization of potential air cargo opportunities and the enhancement of air cargo
revenues.
Benefits:
• Air Cargo Industry: Understand key issues that impact the long-term profitability of the industry; learn
about emerging trends and projections in global Air Cargo that will effect local markets; and obtain
working knowledge of the key performance indicators used in the industry
• Regulatory Changes and Challenges: Learn about increasing security and customs mandates and
gain working knowledge of how new security requirements affect airport cargo facilities
• Innovative, Collaborative Airport Infrastructure: Learn design trends at major cargo airports; acquire
high-level knowledge of cargo products, how to design effective infrastructure that support them and
become familiar with emerging technology in air cargo security
• Working Together – Partnership Opportunities: Learn who the key players in the air cargo industry
are and how to successfully negotiate with them; and learn key strategies to attract air cargo to your
airport
55

56. Cargo Customer Service Excellence
Only the Great Survive – Creating Profit through Service Excellence
Good service can’t be imitated. It’s either there or it’s not. Great companies know this and work hard
to develop a service culture enabling growth of their long-term value chain. These forward-thinking
companies recognize that by consistently delivering high-value service, they can gain competitive
advantage.
Benefits:
• Understand and Apply Service Value Chains in Air Cargo: Establish and end-goal: What is great
service and how do you know when you have achieved it?
• Develop a Robust Air cargo Strategy that Fosters Ownership: Identify sources of value for customers,
understand the high cost of failure, and learn how to increase customer loyalty
• Build a Service Culture in Air Cargo: Create and deliver differentiated services based on customers’
values, measure and improve customer satisfaction, exceed customer expectations
• Build a Strong, Adaptable Service Excellence Culture: Hire for attitude and train to develop skills;
communicate values, engage employees and create incentives to drive desired behaviors; lead by
culture to generate business results
Strategy and Negotiation for Air Cargo Professionals
“Strategic Negotiation” has a magical ring to it. But what does it really mean and how can you put it to
work in your everyday environment?
Benefits:
• Understand multiple competitive strategies in the Air Cargo market
• Learn how to develop and manage a strategic position for your company
• Learn how and when to implement the right strategy for maximum impact
• Learn how to successfully negotiate with Air Cargo Professionals (i.e. Shippers, Freight Forwarders,
Airlines, Ground Service Providers and Regulators)
• Understand, leverage and learn how to negotiate to achieve success and create a win-win
environment
International Customs Process and Documentation
Companies that understand Customs around the globe have a distinct market advantage. They eliminate
delays, operate without fines and penalties, and have increased customer satisfaction and retention.
Benefits:
• Understand Customs processes in: China, European Union, India, South America, and United States
• Understand Customs paper and electronic requirements for airlines and freight forwarders
• Learn how to develop effective internal processes and procedures that promote regulatory
compliance
• Learn strategies and tactics to reduce and mitigate Customs fines and penalties
Please refer to 2012 Course List for a comprehensive list of all courses offered in this
specialization.
56

57. CONTACT INFORMATION:
Isabella ANDERSON
�
Product Manager, Cargo and DGR Training
lATA Training and Development lnstitute
Tel: +41 22 770 2895
Fax:+41 22 770 2681
andersoni@iata.org
Interested in receiving instructor-led training at your own facility? Contact an
IATA representative for a customized in-house training solution that satisfies your
training needs.
IATA CARGO AND DGR PROGRAM: 2012 TRAINING CALENDAR:
www.iata.org/training/cargo www.iata.org/training-2012
57

58. Civil Aviation Management
and Safety
The Civil Aviation Authorities (CAAs) of the world are responsible for the oversight and regulation of civil
aviation with a focus on air safety, security, airspace policy, economic regulation, efficiency, sustainability,
consumer protection and respect for the environment. A healthy, well-managed civil aviation sector is vital
to the economy of every state and good aviation policy making and regulation support this. Governments
need to be advised by their CAA about aviation issues and provided with important economic and
statistical data.
IATA is recognized as the world leader in aviation data and information to help you understand air transport
economics, while CAAs are responsible for setting aviation standards and seeing that they are achieved.
Learn how to manage safety, risk, and quality in an integrated manner and put plans in place for all
eventualities in order to efficiently manage incidents, accidents and emergencies.
58

59. DIPLOMAS
Diploma courses may be taken independently to earn an IATA certificate and/or applied toward a diploma.
IATA awards diplomas to those whom complete a combination of two required and two elective courses
within a period of two years, unless otherwise noted.
Civil Aviation Management
IATA awards this Diploma to those who complete four courses within two years, as follows:
3 Required courses + 1 Elective course.
Required:
• Senior Civil Aviation Management
• Managing Aviation Policy and Regulation
• Planning and Strategic Direction in Civil Aviation
Elective:
• Aviation and the Environment
• Air Transportation Management
• Quality Management Systems for CAAs and Air Navigation Service Providers
• Strategic Management for Civil Aviation Authorities
• Civil Aviation Management
• Aviation and the Environment
• Air Transportation Management
• Quality Management Systems for CAAs and Air Navigation Service Providers
• Strategic Management for Civil Aviation Authorities
• Civil Aviation Management
• Air Transport Economics
• Managing the Creation of Autonomous Civil Aviation Authorities
• CAA Compliance with ICAO Standards and Recommended Practices (SARPS)
• ICAO Safety Plan and Roadmap Implementation
• Aviation Law for Managers
Safety Management in Civil Aviation
Required:
• Safety Management Systems for Civil Aviation
• Managing the Safety Oversight Function
Elective:
• Key Issues of Safety Management Systems for Civil Aviation
• Integrated Aviation Management System (IAMS)
• Aircraft Recovery
• Management of Aviation Quality and Service
• Managing Accident Prevention and Investigation
• Medical Issues in Aviation
• Integrated Management Systems
• Advanced Safety Management Systems
• Understanding Air Traffic Control
• Safety and Quality Management System Processes
• Emergency Response Planning for CAAs and Air Navigation Service Providers
• Operational Risk Management in Civil Aviation
• Human Factors in Aviation
• Aircraft Airworthiness and Air Carrier Certification
• Fatigue Risk Management Systems
59

60. COURSE HIGHLIGHTS
Senior Civil Aviation Management
Benefits:
• Gain an overview of the history, laws, conventions, organizations (ICAO, IATA, CANSO, ACI, etc.)
and current issues that affect civil aviation
• Increase your knowledge with respect to civil aviation regulation and oversight as they apply to
airlines, airports, air navigation service providers and other airspace users
• Receive an introduction to financial management, capital investment evaluation, aviation fees and
charges, and Civil Aviation Master Planning
• Learn how to develop national air transportation policies that foster safe and efficient civil aviation
regulations and operations
• Profit from updates on current aviation technologies
• Gain an understanding of Systematic Safety (ICAO SMS) and Quality Management Systems (QMS)
• Participate in a comprehensive course integration exercise to assist in consolidation of the concepts
learned in the course
Safety Management Systems in Civil Aviation
Benefits:
• Management of safety is essential to viability of civil aviation
• Learn systematic approach to safety management
• Be proactive in managing safety - the individual takes ownership
• Build a positive safety culture - the organization works as a team
Managing the Safety Oversight Function
Benefits:
• Develop a better understanding of the requirements of the safety oversight function pertaining to:
• Personnel Licensing - regulating the basic training and issuance of licenses and certificates
• Flight Operations - carrying out safety oversight of commercial operators
• Airworthiness - issuing certificates of registration and certificates of airworthiness to civil
aircraft, and overseeing the safety of maintenance organizations
• Aerodromes - designing and constructing aerodrome facilities
• Air Navigation Services - managing the services for air traffic management, aeronautical
information services, SAR, meteorology, etc.
• Acquaintance with the history of the safety oversight function, the ICAO Universal Safety
Oversight Audit Program (USOAP) and the current approach
• Understand the eight critical elements of a Safety Oversight System and how an integrated
approach can improve safety
• Learn how to implement findings after being audited under the ICAO Universal Safety Oversight Audit
Program (USOAP)
• Learn concepts to assist safety managers in ensuring safety in day-to-day operations
• Participate in group exercises and discussions to demonstrate best practices
60

61. Managing Aviation Policy and Regulation
Benefits:
• Receive an overview of aviation policy and economic regulation in light of the changing needs of
global aviation
• Gain an understanding the change in roles and responsibilities as civil aviation organizations
transition from government entities to more autonomous aviation regulators
• Learn and practice developing policies and presenting options to decision makers
• Improve your understanding of how aviation policy affects airline, airport, air navigation service,
general aviation and other operations
• Gain skills to practice regulation in a more cost-conscious manner
Planning & Strategic Direction in Civil Aviation
Benefits:
• Gain an overview of strategic management – learn how to create the Mission, Vision and Strategies
for your organization
• Comprehensive overview of Master Plans to aid long-term planning in Civil Aviation, Airports, and Air
Navigation
• Learn how to apply policy to operational circumstances and implement regulatory practices in a cost
conscious manner
• Learn in the comfort of a classroom setting where views and approaches can be shared safely and
openly
Please refer to 2012 Course List for a comprehensive list of all courses offered in this
specialization.
CONTACT INFORMATION:
Karen STEPHENSON
�
Product Manager, Civil Aviation, Air Navigation Services, Safety and Environment
IATA Training and Development Institute
Tel: +41 22 770 2587
Fax: +41 22 770 2681
stephensonk@iata.org
Interested in receiving instructor-led training at your own facility? Contact an
IATA representative for a customized in-house training solution that satisfies your
training needs.
IATA CIVIL AVIATION MANAGEMENT AND SAFETY PROGRAM: 2012 TRAINING CALENDAR:
www.iata.org/training-civav www.iata.org/training-2012
61

62. Fuel and the Environment
For airlines, management of fuel purchasing and supply is vital to the bottom line. Airlines need to know
what steps to take as reserves of fossil fuels diminish, jet fuel prices fluctuate, and taxes are imposed on
fuel and aircraft emissions.
Environmentally responsible growth is one of the aviation industry’s top priorities. Airlines, civil aviation
authorities, airport operators, air navigation service providers and governments need to work together to
create a sustainable aviation industry.
62

63. DIPLOMAS
Diploma courses may be taken independently to earn an IATA certificate and/or applied toward a diploma.
IATA awards diplomas to those whom complete a combination of two required and two elective courses
within a period of two years, unless otherwise noted.
Safety Management in Civil Aviation
IATA awards this Diploma to those who complete four courses
within two years, as follows: 1 Required course + 3 Elective courses
Required:
• Safety Management Systems for Civil Aviation
• Managing the Safety Oversight Function
Elective:
• Key Issues of Safety Management Systems for Civil Aviation
• Integrated Aviation Management System (IAMS)
• Aircraft Recovery
• Management of Aviation Quality and Service
• Managing Accident Prevention and Investigation
• Medical Issues in Aviation
• Integrated Management Systems
• Advanced Safety Management Systems
• Understanding Air Traffic Control
• Safety and Quality Management System Processes
• Emergency Response Planning for CAAs and Air Navigation Service Providers
• Operational Risk Management in Civil Aviation
• Human Factors in Aviation
• Aircraft Airworthiness and Air Carrier Certification
• Fatigue Risk Management Systems
Aviation Fuel Management
IATA awards this diploma to those who complete four courses in two years as follows:
1 Required course + 3 Elective courses
Required:
• Aviation Fuel Management
Elective:
• Jet Fuel Price Risk Management
• Fuel Efficiency and Conservation
• Aircraft Operations Awareness for Emissions Verifiers
• Biojet Fuel Workshop
• Carbon Trading for Aviation
• Aviation and the Environment
63

64. COURSE HIGHLIGHTS
Aviation and the Environment
Benefits:
• Reconcile the increasing demand for air transport with the need to minimize its environmental impact
• Identify key factors to create a sustainable aviation industry for airlines, airports, air navigation service
providers
• Understand the social, economic and environmental impact
• Acquaint yourself with the regulatory and institutional framework
• Deepen your understanding of economic issues and analysis
• Develop evaluation methods for environmental assessment
• Learn how to respond to environmental challenges such as noise, local and global emissions, water/
waste management and land use planning
• Learn about fuel and technology improvements, including Air Traffic Management methods, to save
fuel burn
• Equip yourself to collaborate on the development of environmental initiatives within your organization
• Learn how to manage crisis communications
Aviation Fuel Management
Benefits:
• Develop best practices in jet fuel management
• Understand different factors that impact the jet fuel market
• Gain insight into the manufacturing, distribution and handling of jet fuel
• Understand key factors affecting jet fuel quality
• Attain knowledge concerning the range of pricing and supply options and learn how to select the
best option for your airline
• Learn how to manage the fuel tendering process
• Reduce your fuel costs
Jet Fuel Price Risk Management
Benefits:
• Understand key price management issues for jet fuel purchasing, derivative instruments and hedge
strategy
• Learn how to manage a fuel hedging program
Fuel Efficiency and Conservation
Benefits:
• Increase fuel efficiency while improving safety
• Improve On-Time performance while decreasing your costs
• Maximize the use of cost index optimization in your operations
• Perform a “Fuel Efficiency” audit of your own organization
• Develop a basic Fuel Management (MI) system to track all aspects of fuel consumption
64