Sachin Goswami

CURRICULUM VITAE

Sachin Goswami STB-904, Sun Towers;
Shipra Sun City; Indirapuram;

Ghaziabad-201013; U.P, India;
Mobile: +91 9910700985
Mailto: sachin.goswami@gmail.com

A Project Manager possessing 12 years of experience in IT Industry with more than 7 yrs of
specialized experience in Peoplesoft CRM & HCM. Strong onsite-offshore coordination skills with
more than 4 yrs onsite experience in US & UK. Looking forward to utilize all my skills and gain
expertise in project administration through continuous learning by focusing all my energies.

Result focused and effectual leader with proven ability of building & retaining highly motivated
workforce. Talent for proactively identifying & resolving problems. Strengths in:

Leadership Resource planning & utilization
Client Interface Presentation & training
Team building Quality Assurance
Statistical Analysis and Reporting Attrition control and retention

Professional Experience:

Date Employer Role/Position Key Clients
2009 - Capgemini Consulting India Manager - RBS RBS
Current Pvt. Ltd. Technology Services
- Group HR functions
2004– 2009 Birlasoft Limited Service Delivery GE & PWC
Manager
2003– 2004 Hexaware Technologies Sr. Software Citibank, Mitsubishi
Limited. Manager Motors North America
2000– 2003 R Systems International Ltd. Software Engg. CRA, TMAR, IBEW,
(A Subsidiary of R Systems Thailand Farmer Bank
Inc.)
1999 - 2000 AKS Ltd. Software Engg Sugercane industry
1998-1999 M.M Engg. Engineer Maruti Ltd.

Key Tasks Handled Across Tenures;

 Handling large project teams to deliver projects on schedule
 Handled Implementation, Maintenance & Enhancement, Production Support projects in
Peoplesoft HCM,CRM domain
 Lead Service Delivery/ Implementation of project at client locations as per agreed Key
Performance Indicators
 IT Service Delivery and Support including Problem & Incident Management, Service
Level Management, MIS analysis, Resource Management, Productivity Measurement,
etc.
 Managing resource allocations and setting up of communication channels across the
various horizons of the organization structure.

1
Classification: Birlasoft Internal

 Implementation of project plans within pre-set budgets and deadlines

Management Skill Set:

 Service Delivery Management: –
 Managed the performance of services to clients as agreed in the contract and
ensure that the Service Levels are achieved.
 Carried out 8/5 & 24/ 7 * 365 days support for the client based on the service
contract.
 Ensured SLA’s are achieved and client expectations are met (or exceeded).
 Accountable for ensuring SLA compliance through continuous monitoring of
service levels and proactive correction of processes in case of non-compliance.
The KRAs covers managing client communication, risk, issue management,
assisting business development (including proposal creation, estimation).
 Ensured quality and profitable services are performed to the agreed SLA.
 Ensured that systems, processes and methodologies as specified are followed to
sure effective monitoring, control and support of service delivery.
 Attended client service review meetings; areas covered includes performance
reports, service improvements, quality and processes.
 Meeting business requirement and implementing support activity without having
an Escalation
 Responsible for the delivery of critical outsourced IT services of Fortune 500
companies across multiple delivery towers ensuring performance goals and cost
commitments were met.
 Accountable for overall client satisfaction by managing customer relationships
and business growth successfully while maintaining financial performance of the
engagement.
 Responsible for new business development in line with company strategy.
 Ensured customer environment stability through proactive initiatives (GAP
assessment, benchmarking, quarterly reporting and trend analysis)
 Developing and presenting periodical customer reviews to senior management

 Project Management: -
 Develop and/or review estimates and estimating assumptions for the project’s
schedule, effort, and cost using established estimation models, best practices,
and past experience. The resulting estimates account for all activities in the
project scope, including project management and application development tasks,
quality assurance reviews, and vendor and contract management activities.
 Develop, implement, and maintain the Project Management Plan, including the
configuration management, risk management, issue management, and
communication plans.
 Determine the project approach, staffing, responsibilities, and schedule.
 Define team member roles and expectations, ensure timely feedback, and
manage conflicts.
 Ensure that project resources receive any necessary training and are used
effectively.
 Ensure that the project team follows all quality assurance processes, including
periodic reviews and transitions.

2

 Participate in quality management reviews, project checkpoint reviews and in
project conclusion tasks.
 Responsible for the overall day-to-day management of the project to ensure that
project objectives are achieved within time/cost/quality constraints, whilst
managing stakeholder expectations.
 Project planning, implementation and post production support for various
Peoplesoft projects.
 Worked closely with presales and sales team in preparing RFPs and POCs for
potential client.
 Attend customer's audits for the team process and practices.
 Meet up Business teams to understand and forecast the business needs.
 Appraising the team members based on their performance as per HR guidelines
 Participating in the recruitment process as the team requirement process.

 Vendor Management: –
 Manage relationships with all vendors and sub-contractors.
 Monitor their progress and adherence to the contract.
 Experience of managing suppliers in outsourcing contracts.
 Performance review meeting with vendors.
 Manage relationships and coordinate work between different teams at different
locations

 Stakeholder Management: -
 Responsible for the overall day-to-day management of the project to ensure that
managing stakeholder expectations.
 Participate in the stakeholder meetings and report project status on a weekly
basis.

Technical Skill Set:

 Strong Analytical and Technical Skills as Techno-Functional Consultant in PeopleSoft
CRM 9.0, 8.8 and HCM 8.8.
 Strong background in CRM BORM Model and CRM Helpdesk for HR, Contact
Management, Sales and Marketing Module.
 Involved in Design, Impact Analysis, Development and Customizations of complex
functionalities.
 Involved in designing and development of various interfaces with Peoplesoft HCM,SAP
financials and various others legacy systems.

Work Experience:

1) Working as Project Manager
Organization : RBS (RBS Technology Services - Group HR functions), Gurgaon.
Duration : Oct 2009 to till date.
RBS is a financial institution having 280 yrs old history having more than 40 million
customers worldwide, over half of which are in UK having almost 141,000 employees
worldwide.

3

RBS offer a broad range of transaction banking, fixed income and foreign exchange
products and services, including sales and trading, fixed income origination, derivatives,
structured lending and commodity financing.

Additionally, RBS provide a diverse range of product offerings including personal loans,
credit cards, savings accounts, financial planning, investment and insurance services, to
meet the everyday financial needs of over a million Personal Banking clients in India.

Project : CRM Help Desk for HR, Implementation
Client : RBS, UK
Tools : CRM 9.0, People Tools 8.48, IBM DB2, Crystal Reports 9.0

Description:
The project involves Implementation of PeopleSoft CRM for the Helpdesk for HR
modules. It involves real time Integration with PeopleSoft HCM using delivered EIP’s and
various interfaces with the existing non-PeopleSoft applications like Iagra etc. The
application will be used by Employees, Managers and Back Office agents across the
globe 24*7. All employees (Aprox. 1.4 lacs) will be logging there HR related queries and
cases logging in through Enterprise Portal and accessing the CRM application.

Roles and Responsibilities:
 Managing a team of 17 members which include project implementation,
development and data migration activities.
 Develop, implement, and maintain the Project Management Plan, including the
configuration management, risk management, change management, and
 Coordinate and monitor the activities of project team ensuring that all the work is
undertaken in accordance with the project plan.
 Ensure that all requirements, project plans, and changes are communicated to all
stakeholders.
 Review and manage all changes to the requirements through a formally defined
scope change process.
 Report project status to the Steering Committee and control agencies to ensure
the project’s overall direction and integrity
 Responsible for the overall day-to-day management of the project to ensure that
managing stakeholder expectations
 Develop and/or review estimates and estimating assumptions for the project’s
and past experience.
 Presenting reports on overall performance of the project to CTO and various
other heads, whereby discussing the Gross Margins, projections etc
 Vendor Management – maintains relationship with vendors like TCS, Cap
Gemini, CSC, and Sapient.
 Partner with internal customers, including HR, Stake Holders and other business
leaders, to assess customer needs and implement process improvements and
effective solutions.

4

 Appraising and reviewing the team members’ performance based on HR
Guidelines.
 Conducting one to one sessions with all team members to understand the issues
or hiccups during the operational process or on the personal front.
 Worked with Analysis team to understand the new requirements and fit them into
the PeopleSoft system.

2) Worked as Service Delivery Manager.
Organization : Birlasoft Limited, Noida.
Duration : Jun 2004 to Oct 2009
Birlasoft as a part of the global $1.7 billion CK Birla Group is a leading provider of
information technology services in both onshore and offshore models to Fortune 1000 as
well as mid-sized organizations in banking, financial services, insurance, retail,
healthcare, manufacturing and independent software vendors sectors.

Project : PwC CRM, Support & Maintenance
Client : PwC, UK
Tools : CRM 8.8, People Tools 8.45.10, Oracle 9i, Crystal Reports 9.0

Description
The project involves Production Support, Maintenance and Enhancement of PeopleSoft
CRM for the Contact management, Sales and Marketing management modules. It
involves various interfaces with the existing non-PeopleSoft applications like Alacra;
Orbit, Oasis and GFS. Both inbound and outbound interfaces were developed to upload
flat files from legacy systems.

Project Management (handling 25 member’s team)
 Develop, implement, and maintain the Project Management Plan, including the
configuration management, risk management, change management, and
 Involved in SOW creation.
 Coordinate and monitor the activities of project team ensuring that all the work is
undertaken in accordance with the project plan.
 Leading weekly and monthly status meeting between client and offshore team.
 Responsible for managing BAU meeting in coordination with PwC management
and Onsite Support Team
 Ensure that all requirements, project plans, and changes are communicated to all
stakeholders.
 Review and manage all changes to the requirements through a formally defined
scope change process.
 Report project status to the Steering Committee and control agencies to ensure
the project’s overall direction and integrity
 Responsible for the overall day-to-day management of the project to ensure that
managing stakeholder expectations
 Develop and/or review estimates and estimating assumptions for the project’s
and past experience.

5

 Responsible for timely delivery of project as per the agreed Service levels in
postproduction mode.
 One to One Interaction with PwC Managers.
 Presenting reports on overall performance of the project to CTO and various
other heads, whereby discussing the Gross Margins, PHI’s, projections etc

Business/ System Analyst
 Consulting on new business processes and improvements in current business
domain.
 Involved in Technical and Business Requirement discussions with Client.
 Organizing walk trough’s, impact assessment with end Business Users
 Preparation of SRS, FS documents.
 Involved in Fit Gap Analysis and document the desired requirement

Quality Assurance and Control
 Ensure that the project team follows all quality assurance processes, including
periodic reviews and transitions.
 Participate in quality management reviews, project checkpoint reviews and in
project conclusion tasks.
 Involved in quality assurance tollgates including FIR, quality reviews ensuring
100 percent quality delivery.
 Review of Test cases, HLTP
 Execute testing scenarios as per HLTP and test cases

Technical
 Reviews deliverables during various stages of implementation.
 Ensures relevant application knowledge transfer to client team
 Review, and be responsible for, the overall development and integration of
client’s requirements.
 Involved in designing and development of various interfaces with PeopleSoft
HCM, SAP finance and various other legacy systems.
 Involved in Design, Impact Analysis, Development and Customizations as per
requirement.
 Managing Support Calls in SLA based model
Project : Genesis Peoplesoft HR, Portal, CRM Implementation
Client : GE, USA
Tools : HCM 8.8, CRM 8.8, People Tools 8.45.10, Oracle 8i
Description
The project involves customization and development of HRMS and CRM
modules of PeopleSoft. Both inbound and outbound interfaces were also
developed to upload flat files from legacy systems to PeopleSoft Database and
vice-versa.
Roles & Responsibilities:
 Involved in Presales Activities.
 Involved in Unit and Integration testing and development of end user Technical
support Documents and Unit Test Plan.
 Involved in development and customization of various SQR Reports.
 Involved in Technical and Business Requirement discussions with Client.

6

3) Worked as Senior Software Engineer.
Organization : Hexaware Limited, New Mumbai & USA
Duration : April 2003 to Jun 2004
Hexaware is a specialized IT and BPO service provider, ranked the fastest growing mid-
sized company in India having leadership positions in PeopleSoft, HRIT, Airlines, and
BFSI. Hexaware specialize in Business Intelligence and Analytics, Legacy Modernization
and Independent Testing, and have around 5200 staff in 11 countries serving 168 clients
globally.

Project : Concierge Peoplesoft Portal & CRM Implementation
Client : Citibank, NY USA
Tools : CRM 8.8, People Tools 8.45.10, Oracle 9i, Crystal Reports 9.0
Description
The project involved implementation of Concierge for Citibank USA. The
PeopleSoft delivered model of CRM 8.8 was to be customized according to
Citibank Concierge requirements. The project involved 9 different phases of
design, development and implementation.

Roles and responsibilities:
 Customized the Homepage to add five different pagelets for Citibank Messages,
My Activities, Sales Watch, Stock Watch and Today Messages.
 Involved in analyzing end user requirements by conducting review meetings.
 Involved in development of various interfaces using Application Engine.
 Done unit testing and peer reviews for the customization done.
 Reviewed technical design document, Test Plan/Test Cases for implementation
of the new Developments / customizations.
 Involved in Business requirement meetings.
 Supporting the project after go live.

Project : Mitsubishi Motors
Client : Mitsubishi Motors, USA
Tools : HCM 8.8, People Tools 8.45.10, Oracle 9i, Crystal Reports 9.0
Description
The interface designing was to done using Application Engine programs using
File Layout and SQR’s. Both inbound and outbound interfaces were developed to
upload flat files from legacy systems to People Soft Database.

 Involved in Design, Development and customization of Application Engine
Programs.
 Development of Grievance Component.
 Involved in Unit and Integration testing.
 Involved in documentation of Unit and Integration Test Plans.

4) Worked as Software Engineer.
Organization : R Systems International Limited, Noida
Duration : Nov 2000 to Apr 2003

7

R Systems International Ltd. founded in 1993, is a software product development and
BPO services company. It helps companies bring products and services to market
quicker by using its proprietary pSuite execution framework. R Systems rapidly growing
list of customers include a variety Fortune 1000, Government and mid-sized
organizations across a wide range of industry verticals including Banking and Finance,
Government, HealthCare, High Technology and Independent Software Vendors.

Project : Community Relations & Affiliates
Client : TMAR Inc, USA
Tools : ORACLE8.0, SQL Server, Centura 2000, Crystal Reports 8.0

Project : International Brotherhood for Electrical Workers (IBEW)

Project : TMAR Integrated Member Service Solutions (TIMSS)

Project : COLLJBASE (Aladdin)
Client : Thailand Farmers Bank, Bangkok
Tools : BEA Web-Logic 6.1, ORACLE8.0, J2EE, JDK 1.3, Java Script, HTML,
XML/XSL, Crystal Reports 8.0, EJB

 Technical developer for implementation , support and customizations
 Responsible for development of requirements mentioned in the functional design
documents and worked on technical specifications.
 Involved in setting up and carrying out integration.

5) Worked as On Job Trainee
Organization : AKS Software Limited, New Delhi
Duration : Oct 1999 to Nov 2000

AKS, incorporated in INDIA in 1985, with group companies based in US and Kenya,
provides Software and Smart Card technology based products/customized solutions and
consulting services. It undertakes large projects catering to Transport, Banking, e-
Governance, ID, Agriculture, Cross Loyalty, etc.
It undertakes out-sourced services covering software development both on-site as well as
offshore and Management & Maintenance of facilities for select areas

 Technical developer for implementation , support and customizations

8

 Responsible for development of requirements mentioned in the functional design
documents and worked on technical specifications.
 Involved in setting up and carrying out integration.

Non IT Experience:

6) Worked as Shift Engineer
Organization : M.M Engineers, Noida
Duration : SEP 1998 to JUL 1999

Description

 Worked as a Mechanical Engineer (Static Equipments).

Educational Qualifications:
1) Pursuing PGDM from Symbiosis Pune.
2) Advance Diploma in Web Technology
STG, New Delhi
3) Bachelor of Engineering (Mechanical)
Sep 1994-Sep 1998, Aggregate: 78%
Guru Nanak Dev Engineering College, Bidar, Affiliated to Gulbarga University

Trainings Attended:
1) Attended the training of CMM conducted by Birlasoft India Private limited, Noida.
2) Attended the training of ITIL (IT infrastructure Library) conducted by Birlasoft India Private
limited, Noida.

Certifications:
Certified Peoplesoft Professional

Awards and Recognitions:
1) Birlasoft STAR Performer of the year award 2008
2) Birlasoft STAR Performer of the year award 2006
3) Various Best Employee and team of the Month Awards

Personal Details:
Father’s name : Lt. Sh. A.N Goswami
Mother’s Name : Lt. Smt. Madhu Goswami
Date of Birth : 05th April 1976
Passport : Available
Martial Status : Married

References:
Will be provided upon request

9

Sachin Goswami

Empfohlen

Empfohlen

Weitere ähnliche Inhalte

Andere mochten auch

Andere mochten auch (6)

Sachin Goswami