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Optimizing your Email Program for Nurture Marketing, Mobile, Social Media
To do Online Marketing well,  marketers need to be good at so much more than Email + Search. -- Social is the new staple (eROI Q4’09 survey:    70% marketers used social media, 15% of their time)  -- Mobile is next The Online Marketer’s Challenge
Our world today
History Lesson – starting w/ Email Email invented in 1971 “ In 1971, Ray Tomlinson developed the first ARPANET email application…he chose the "commercial at" symbol to combine the user and host names, providing the naturally meaningful notation "user@host" that is the standard for email…” Source: LivingInternet.com @
History Lesson – Search ,[object Object],[object Object]
History Lesson – Social
History Lesson – Mobile
How Email Fits In 2007: Use Email to Build Online Community 2007: RSS to Email (Publishers, Any Business) 2008: Nurture Marketing 2008: Anatomy of an Email 2009: Holiday Email Campaign example 2009: Mobile Optimization 2010: Five new Tools you’ve never heard of
2007: Use Email to Build Community
Storytelling Drives Results
Community Waiting to be Discovered
Results (14 day campaign) ,[object Object],[object Object],[object Object],[object Object],[object Object]
2007: RSS-to-Email Publish One to Many: Biggest cost for email marketing is a Marketer’s Time
RSS-to-Email applies to Small Biz
[object Object],[object Object],[object Object],2008: Nurture Marketing
Finding Thru Search: Paid vs. Organic
eROI Google Analytics Stats
eROI Leads by Source
eROI Resource Landing Page…Bad
eROI Resource Landing Page…Good
[object Object],[object Object],[object Object],3 Email Nurture Program Components
Tips for Opt-In ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Examples of Opt-in Questions Good Too Much
CBSSports.com Opt-In: Before/After
 
CBSSports.com Welcome Email Strategy
Thank you after Opt-In ,[object Object],[object Object],[object Object],[object Object]
A Welcome Email is the first email received after an opt-in and/or confirmation of subscription This will likely be your  highest open rate ever. Make it  count .  Welcome Email
 
Email  Anatomy Pre-Header Header Email Body Social Media integration Functional Footer
2009: Holiday Email - Icebreaker
Campaigns/Frequency 3 months of Oct’09-Dec’09: 38 emails 3 years of Sep’06-Sep’09: 36 emails Total emails sent:  Oct’09 – Dec’09  ~500k Sep’06 - Sep’09  ~450k Read Rate Oct-Dec’09 –  25% Read Rate ‘06-Sep’09 –  33% Click Through Rate Oct-Dec’09 –  7.5% Click Through Rate ‘06-Sep’09 –  10.5% Average Opt Out/Campaign Rate –  0.66% Icebreaker Holiday Email Findings
2009: Mobile Optimization
2009: Mobile Web for true Engagement, not just impressions ,[object Object],[object Object]
2010: Make Mobile part of Everyday Email
How Email Fits In 2007: Use Email to Build Online Community 2007: RSS to Email (Publishers, Any Business) 2008: Nurture Marketing 2008: Anatomy of an Email 2009: Holiday Email Campaign example 2009: Mobile Optimization 2010: New Apps you’ve never heard of
Tool #1: Flowtown:  Append social data to your Lists
Tool #2: Unbounce:  Testing and optimizing landing pages
Tool #3: WhichTestWon.com: Email and Landing Page Testing
Tool #4: Email2Mobile:  Optimize Email for Mobile + Landing + Analytics
Tool #5: Email on Acid:  Content Rendering tool before you send
Thank you. Don’t forget to get a Web/Email Audit right after this. Ryan Buchanan CEO, eROI [email_address]

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