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ENTERPRISE SERVICE MANAGEMENT
ServiceKey Overview

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Agenda
• Introductions
• Who is rxp ?
• What is ServiceKey ?
• Case Study

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Who is rxp ?
• Listed on ASX in Nov 2011 and fastest growing ICT
Advisory and services company on the ASX
• 320 people, $100m market cap, profitable
• Offices in Melbourne, Sydney, Canberra, Brisbane
and Hong Kong (some delivery in NZ & Singapore)
• Services organised around practices including
• Dedicated Enterprise Service Management practice
• Other practices include Strategic Advisory, Integration,
Project Management and Business Analysis, Web and
Mobile Development, Infrastructure and Cloud, and
BI and Information Management
• Deep experience in networks businesses and field
service management through work with
• Downer EDI, Jemena, Kordia, ServiceStream, Silcar,
Tenix, Zinfra, Foxtel, NBN Co, Nokia Siemens Networks,
Optus, Telstra, Vodafone, energyAustralia, Essential
Energy, Integral Energy, SP AusNet, United Energy,
Vector , Barwon Water, Sydney Water and
Yarra Valley Water

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What is ServiceKey ?
ServiceKey is rxp’s integrated reference architecture that enables businesses to
effectively manage large volumes of work across highly distributed teams
 Integrated field services management
 Rxp’s reference architecture framework
 Best of breed products, modular approach
 Modular Software as a Service – Cloud based
 Adaptable delivery model
 rxp‘s Hosted Service Offering
 Service Now (work, central records)
 TOA ETA Direct(field service scheduling, mobility)
 Mulesoft (service fabric/integration)
 Typical Customer integrations
 Financial Management (eg, SAP)
 Analytics/Data Warehouse
 Logistics
 Quantities Management
 Artefact/Document management
 Geolocation and Maps APIs for visualisation

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ServiceKey - Introduction
• Based on rxp’s extensive
experience in guiding leading
field services organisations
• Takes a holistic approach across
10 business capabilities
• Ensures integration across
business functions and systems
• Framework guides customers
towards consolidation of point
solutions
• Enables a maturity roadmap of
capabilities approach
• Integrates and streamlines
mobile workforces with back-
office process
ServiceKey is a framework of core business capabilities

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rxp‘s hosted ServiceKey
Based on our ServiceKey Reference Architecture enabling an integrated, scalable approach
that provide our clients with a rapid, role based access from any device, any where
ServiceKeyReferenceArchitecture
Mobility
Field Service
Optimisation
& Allocation
Project, Work
management
and Governance
Integration Layer
Client Systems

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Typical Use Cases
• ServiceKey is specifically aimed at streamlining administrative intensive
field services based organisations. Typical characteristics include:
• Project-oriented organisations with frequent repeated tasks, this includes
maintenance providers
• Highly distributed workforce, utilising contractors and subcontractors (metro,
regional, remote)
• Compressed payment terms on work performed across their value chain
• Administrative intensive organisations with complex workflow needs, such as
approvals
• Diverse organisations that provide services across various industries, or wish to
diversify (eg, telco services to utility services)
• Specific Industries:
• Telecommunications (telephony, internet, mobile and fibre services)
• Infrastructure and Building Management
• Mining
• Utilities
• Hospitality
rxp has achieved traction with clients that service most of these industries

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Our Solution: Challenges in field services
• Hard to maximise productivity of field
technicians and crews - lack of visibility
of performance and productivity data
• High administration effort in managing
field service documentation and
paperwork
• Inefficient work allocations:
unnecessary van rolls or excess travel
time and carbon emissions
• Expensive bespoke mobility solutions
that don’t justify wide-scale rollout
• Risk in safety, certifications, and
qualifications, and ensuring every job is
carried out by the right person
• Difficulty in accurately recording
inventory levels and usage
• Multiple systems across different
industries and work types
• Long ramp-up times and large capital
outlays to enable systems for new
contracts
• Single system
• Higher EBIT
• Minimal upfront cost
• Flexible
• Actionable insight
• Reduced risk
• Great UX
• Anyone, anywhere
• Leaders
Benefits of ServiceKeyChallenges

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Case Study

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Our Experience – ServiceStream
• ServiceStream had dozens of work management
systems
• RXP used its capability model to build
ServiceStream’s list of requirements
• Ran strategic sourcing exercise to determine best
product(s) to implement the requirements
• ServiceNow and TOA ETAdirect were selected, RXP
moved into delivery partner role
• Implementation of “eSSential” has been very
successful and well publicised
• eSSential formed basis of our offering

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Our Experience – ServiceStream
• From individual electricity technicians installing solar
panels to crews undertaking NBN construction, all in
the same system
• No paper! Eliminate more than 150,000 A4 pages
per year
• Easier and quicker to ramp up after new contract
win

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Our Experience – ServiceStream

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