Enterprise Social Real Business Value Through Collaboration
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SharePoint Saturday Boston - Presentation on understanding Enterprise Social tools and Yammer and a couple of aspects that can bring value to the business.
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Enterprise Social Real Business Value Through Collaboration
- 1. Enterprise Social: What is the real value to the business Ruven Gotz Avanade Download this deck at slideshare.net/ruveng
- 2. SPS Boston 2015 is made possible by our Sponsors
- 3. DIRECTOR & REGIONAL LEAD Ruven Gotz ruven.gotz@avanade.com @ruveng spinsiders.com/ruveng
- 4. Why am I so excited about this topic?
- 5. Collaboration has been great⌠but⌠http://www.marine-bootcamp.com/index.php/boot-camp-details/boot-camp-training-events/obstacle-course
- 6. SharePoint was supposed to make it better And it did! - Check in/out - Version control - Search SortaâŚ
- 7. We work in a fragmented world C:, X: http://www.finedininglovers.com/blog/out-of-the-blue/plate-sculpture-food-art/
- 8. Itâs not always clear what direction to take
- 10. What is enterprise social? And what is it not?
- 11. Twitfacelink?
- 12. Enterprise Social? No! This is digital marketing using social tools
- 14. Engage
- 15. Get you to buy moreâŚ
- 17. So, what then is Enterprise Social? Let me start with a story
- 18. Two friends meet again after six months apart
- 19. How has this changed with the advent of social networks?
- 20. SharePoint: Community is everything
- 21. Facebook supports the relationship
- 22. Two friends meet again after six months
- 23. What are the unique characteristics of this situation?
- 25. Maybe not that far apart?
- 26. Common Cause
- 27. Interested in each other & whatâs happening
- 28. How do these characteristics translate to the enterprise?
- 29. Dispersed Team
- 30. Common Cause
- 31. Care about our team
- 32. Give people a way to stay in the loop How do we allow people who are not co-located the ability to remain connected? Hint: Itâs not just about technology
- 33. Modes of communication E-mail Lync/IM Face-to-face Asynchronous Synchronous BroadNarrow Webinar /ConfCall Social
- 34. What is the supporting cultural shift thatâs required?
- 36. Working Out Loud = Observable Work + Narrating Your Work Essential ingredient: in order to help others
- 37. Value: Shrink the separation
- 38. Summary of Story 1 ⢠Bring dispersed workers together virtually ⢠Build the foundation for âcontinuing conversationsâ ⢠Value: Remain engaged with your immediate and wider team ⢠How: ⢠Asynchronous, broadcast tools ⢠By Working Out Loud
- 39. Microsoft says âWork like a networkâ What does this mean?
- 40. Traditional
- 41. Compare with⌠- If the rate of change on the outside exceeds the rate of change on the inside, the end is near. â Jack Welch
- 43. Youâve got a problemâŚ
- 45. Come up with some great ideasâŚ
- 46. Deliver an awesome report
- 47. It gets filed
- 48. In a knowledge base
- 49. So that itâs easily searchable
- 50. Problem! Collaborate or Work Alone KM System This is hard work, and itâs hard to get people to do this People arenât good at searching and they donât trust the search engines SLOW SLOW
- 51. Hereâs where social can help Social KMCollab
- 52. Collaborate or Work Alone KM System Has anyone ever worked with Product X in situation Y? @Sue did last year @Bill was the tech lead on that Hereâs a link to the spec, call me if you have questions Just what I need to solve this
- 53. Summary of Story 2 ⢠Whatâs in the KM system is not always easy to find ⢠Not all the good stuff gets into the KM system ⢠Social tools make this fast and easy to do Value: Rapid access to the information I need from the people who know.
- 54. Great stories are not enough
- 55. What is Yammer? And what is it not?
- 56. No! Is Yammer = Facebook for the enterprise?
- 59. No! Well, sorta? Is Yammer = Facebook for the enterprise?
- 60. Letâs look at why itâs NOT fb ca.linkedin.com/in/alanlepo Used with permission from: Alan Lepofsky - VP & Principal Analyst, Constellation Research
- 61. ca.linkedin.com/in/alanlepo Used with permission from: Alan Lepofsky - VP & Principal Analyst, Constellation Research
- 62. The Value of Planning & Governance How can you get ready for Enterprise Social?
- 63. If we build it, they will come⌠⢠Donât over-think this ⢠Donât over plan ⢠Donât put in too many rules ⢠Donât kill it before it starts
- 64. Have we learned NOTHING, people? ⢠The SharePoint Wild- West was a mess. ⢠Letâs not do this all over again!
- 65. Not to discount YOUR success Yammer can grow virally on itâs own
- 66. Donât kill it, but plan and be ready! â˘What is your business purpose? â˘What are your use-cases for the application of social â˘What are your terms of service and governance rules? â˘Who is going to enforce the rules and set the tone? â˘How will you engage your leadership? Value: Achieve a business focused result https://about.yammer.com/success/
- 67. Yammer & SharePoint Better together
- 68. You got chocolate on my peanut butter. No, you got peanut butter on my chocolate
- 69. The value of SharePoint + Social? Enterprise Social Facebook Social Enterprise Social Enhanced Collaboration
- 70. Going Social? A few thoughts on the process and getting to success
- 71. How does one âgo socialâ? Plan DeliverEngage Improve
- 72. Key lessons learned From Avanadeâs POV on Social Secure buy-in and commitment from an executive stakeholder and key leaders
- 73. Key lessons learned Co-ordinate business process changes on a long term basis â itâs not a technology drop-in, itâs a process change
- 74. Key lessons learned Spend time mapping value and embedding social into core processes
- 75. Key lessons learned Communicate, communicate, communicate
- 76. Key lessons learned Define success â social adoption is not a one-time activity and viral adoption cannot be assumed
- 77. Key lessons learned Develop a network of evangelists and community managers; engage long-term well beyond launch
- 78. Key lessons learned Involve users as early as possible
- 79. Key lessons learned Listen closely to naysayers and understand their concerns. (Yammerâs âred dot/green dot/yellow dotâ)
- 80. Key lessons learned Implement mobile support and access
- 81. Whatâs coming next? A more complete and pervasive integration experience
- 82. The integration of yammer into life
- 83. Delve (formerly âProject Osloâ)
- 84. It understands who you are
- 85. Changing the nature of collaboration
- 86. Why am I so excited about this? Enterprise Social provides real value to me, my company and my customers⌠âŚand itâs getting better!
- 87. Thank You!
- 88. Ruven Gotz ruven.gotz@avanade.com @ruveng spinsiders.com/ruveng
Hinweis der Redaktion
- There are many obstacles that get in the way of âfrictionless collaborationâ
- Our environment is fragmented: we keep stuff on the C or X drive, in email, in SharePoint and now, in Yammer
- What tool do I use â should I create a blog or a wiki in SharePoint, or use Yammer Yammer can store files, what do I do about that?
- Iâm excited about the change that is just ahead. Microsoft is creating an environment of much more âfrictionlessâ collab
- Is this what weâre talking about for enterprise social? NO: This is personal social, and as far as companies are involved it falls under part of digital marketing The part in common is that we are using virtual networks of people to share information How do ENTERPRISES use these social tools?
- A brand, an organization is engaging with their customers on social media
- Sell you something directly
- Engage more fully with their product
- But⌠engagement is really a synonym for âgetting you to buy more, at some pointâ
- Finding potential candidates to hire⌠Finding whoâs who at your target customers LinkedIn excels at these tasks
- Itâs been six months since these two friends met up⌠Howâs the conversation go? Hey man, how are you? Good, good! You? Oh yeah, good â Busy! Yeah, me too â really busy! So, whatâs new? Awe, not much, how about you? You know, same old same-oldâŚ
- Iâve learned an interesting lesson from being part of the SharePoint community and being on Facebook. Many of us are on FB, but I think this experience is a bit different from most people⌠I have a fairly large community of people who I consider to be friends, but whom I only see occasionally. Some I see 5, 6 times a year, others only once or twice, and some even less often.
- That I was working on a project in Vancouver Who I spent time with at SharePoint Saturday New York That my daughter graduated from University
- Seb, youâre looking good! You were out for a good 10 days there with that cold⌠Yeah, feeling tonâs better. Hey, I see youâve been travelling to Vancouver a whole lot. Do you like it? I was thinking of heading out there on a vacation with the family⌠Congrats on your daughterâs grad â you must be proud⌠and hey, your eye looks great, canât tell you had that problem We have a foundation for conversation that picks up from FB as if it never left offâŚ
- Why does facebook add so much value to these situations? AND: How does this apply to the enterprise?
- We are not physically close to each other
- Even if weâre not a continent apart, we are not necessarily close enough to see each other every day, or even every week
- We have something in-common that brings us together⌠It can be family, it can be military unit, it can be sports club⌠but we have something. For me, itâs the SharePoint community
- We care about each other and about whatâs happening in the lives of others.
- So, thatâs Facebook⌠the question is how do similar tools translate to the enterprise?
- I work on a team where people are located across the country from each other, or are on-site at clients In your org it can be different reasons: different branches. Departments in other provinces or countries Or even just a large building where you donât actually interact face-to-face that much
- Solving problems for customers (or balancing the books, or making sales, or whatever your cause may be)
- We work together â we want to succeed and we are engaged with each other (or, at least, we want to be)
- Being dispersed, yet needing to work together in some ways presents a problem⌠a problem thatâsâ not addressed by email and instant message Letâs look at our modes of communication
- Email â Narrow: Discussions are lost, no one else has visibility Lync â Narrow: same as email (but immediate and synchronous Webinar/Conf call: Broad reach, but usually mostly one-way Social â Tools like yammer allow for asynchronous, broad communication The thing thatâs new that social tools bring is to broaden communication. The stuff you post is highly visible, searchable, and available to be interacted with⌠But the tools to enable this are just TECHNOLOGY It leads to a new way of working.
- Implementing a new technology will not, alone, provide value. There needs to be a cultural shift in the way people work together.
- Itâs called âWorking out Loudâ
- Definition of WOL is that your work is visible to others â they can see what youâve done and how youâve done it. In many ways, SharePoint enables this side of things The bigger, trickier, culture changing component is narrating your work. The essential ingredient is âIn order to help othersâ. Itâs not about your lunch, or what you think of your boss. Itâs info that can potentially help another person
- Making your work visible - Fundamental Making your work better â others see it and provide feedback Leading with generosity â Contribute, itâs not about self promotion Building a social network â Expand your interactions beyond peers and immediate reports/supervisors Making it all purposeful â Having a goal in mind helps prevent this from becoming a time-suck
- Bring the team together virtually⌠We know what weâre all working on. We can offer help when needed We feel comfortable asking for help The boss is aware of her team, and doesnât require as much status update work
- Before my next story, I want to take a detour into Microsoftâs messaging about the social enterprise
- Jack Welch: If the rate of change on the outside exceeds the rate of change on the inside, the end is near.
- You have a difficult problem to solve
- With your team, and individually, you come up with some really great ideasâŚ
- Compile and deliver an awesome result
- And, it gets files for future reference and re-use
- I mean⌠it goes into a KM system of some type
- Weâll come back to this at the end.
- Another quick detour from the storiesâŚ
- Is it facebook for the enterprise
- It LOOKS pretty darn close!
- There are companies that have been virally infected with the free version of Yammer. It just grew on its own, and it has been successful. But this is not the same as enterprise success. Downside: âDonât mention Yammerâ story
- SharePoint and Yammer are better together SharePoint is good at document management with metadata and workflow and policy and permissions And SharePoint has contact lists and calendars and task lists Yammer doesnât do any of that SharePoint is not great at discussions, forums, microblogging, easy communication
- Realize itâs a cyclical process, not a destination. Careful planning and planning to execute is important Capacity to DELIVER new ideas on rapid cycles ENGAGE people at multiple levels
- Uses âsignalsâ from exchange, yammer, SharePoint postings
- From, pretty good, but with obstacles. To âFrictionlessâ collaboration