99.99% of Your Traces Are (Probably) Trash (SRECon NA 2024).pdf
E biz blueprint
1. Key ERP Business Drivers
• Internet Technology Model
• End-to-End Supply Chain Management
• Extended Multimode Manufacturing for Flow, Project and Process
Manufacturing
• Information for Decisions (OLAP/BIS)
• Full Front Office/Back Office Integration (CRM/ERP)
• Broadened Global Opportunity
• Customer Care
• Total Cost Of Ownership (TCO)
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2. Top Ten ERP Purchasing Criteria
1. Proven Reliability (succesful implementation)
2. Integration (vs best of breed)
3. Five year Total Cost of Ownership (license, implementation, support)
4. End-User Access (user friendly)
5. Access by Spreadsheet (desktop integration)
6. Quality of Support (local & global, 24x7)
7. Flexible Accounting Structure (multi-org, multiple set of books, MRC)
8. Flexible Reporting (customizable)
9. On-Line Reporting (BIS)
10. Localization (well proven)
Source : Gartner Group Study
3. The Challenge : Addressing the
Extended Enterprise Today
Buy Make/add Value Sell
Suppliers Back Office Employees Front Office Customers
Enterprise Electronic Commerce
Manufacturing Sales
Finance Support/Service
Engineering Marketing
Supply Front/Back-Office Demand
chain Integration Chain
Source: The Yankee Group
3
4. E-Business: Tomorrow
Customers Employees Partners
& Managers
Portal Suppliers
Self-Service
Applications
Web Store
ERP Channel
Applications Partners
Direct/Tele Sales
Business
Customer Intelligence Service
Service Systems Providers
07/20/12
5. Oracle Product Architecture
Performance
Balanced Scorecard
Financial Analyzer Discoverer Sales Analyzer
Financial Analyzer Discoverer Sales Analyzer
Metrics
Strategic Planning & Monitoring
INTELLIGENCE MODELING
Strategy Formulation Value Activity
and Based Based
Simulation Management Management
Data Warehouse ERP
CRM
Enterprise
Intelligence
Legacy Oracle ERP Applications System
3rd Party (Fin, SCM, OPM, CRM, etc.)
SS. Employee Web Customer Web Supplier
6. Oracle E-Business Footprint
Analytical Business Intelligence
ApplIcations
Applications
Business
Applications E-Business Suite
Common Development Tools Application Framework Workflows
Infrastructure
E-Business Platform
Common Transactions
Directory Security Scheduling & Routing
Services Messaging
Internet
Application
iAS (Application Server)
server
Database 8i Database
7. Sales & Marketing
Customer Service
Strategic Enterprise
Management
Manuifacturing
Supply Chain
Internet Procurement
eBusiness Platform
Business Intelligence
Financials
Human resources
Common Application Architecture & Schema
Oracle E-Business Suite
Projects
Travel Management
8. Oracle 50 ERP Applications
Finance
General Ledger
Modules
Cash Management Manufacturing
Payables
Discrete Manufacturing
Receivables Financials Flow Manufacturing
Fixed Assets
Manufacturing Project Manufacturing
Financial Analyzer
Process Manufacturing
Treasury
Advanced Planning
eTravel &Scheduling
Self-Service Expenses Human Resources
Self-Service
Purchasing
Projects
Human Resources Supply Chain
Human Resources
Payroll Projects
Training Administration Project Costing
Time Management Project Billing
Advanced Benefits Project Time & Expense
Self-Service Human Resources Supply Chain Management Activity Management Gateway
Order Entry Inventory Project Connect
Advanced Pricing Purchasing Project Analysis Collection Pack
Product Configurator Global ATP Server
SellingPoint Supplier Scheduling
Adv. Supply Chain Planning
Demand Planning
10. Order Management for e-Business
Order Management Engine
Sales Order Self Service
Workbench Internet, Workflow, Objects Tracking
Industry-
Tailorable Shipment
specific faces Warehouse
Order Forms Planning
iStore
Advanced
Reservations Carriers
Configurator
Telesales
Adv. Pricing Credit Card Credit
& Deals Payments Agencies
Field Sales
Global Electronic High Volume
Service ATP/CTP Demand Mgmt EDI/XML
11. Oracle CRM Solution Footprint
Marketing Sales Service
Call Center
Oracle Oracle Oracle
E R P A P P L I C AT I O N S
M A R K E T P L A C E
Telemarketing Telesales Customer Care
Mobile
Oracle Oracle Oracle
Marketing Field sales Field Service
Mobile/PDA Mobile/PDA
Web
Oracle Oracle Oracle
imarketing istore isupport
Oracle Oracle Oracle
Marketing Intelligence Sales Intelligence Customer Intelligence
12. Oracle CRM E-Business Suite
Marketing Sales Customer Call Center
Intelligence Intelligence Intelligence Intelligence
Marketing Sales Service
Interaction Channels
CRM Foundation
Common Application Architecture & Schema
eBusiness Platform
07/20/12 12
13. Oracle CRM E-Business Suite
Call Center Intelligence
Analytical
Applications
Marketing Intelligence Sales Intelligence Customer Intelligence
Sales Field Depot
Marketing iStore TeleSales iSupport Contracts Scheduler
Business Online Service Repair
Applications
Mobile
iPay Field Sales Customer Spares Service
iMarketing MES Field Collections
Sales Comp Support Mgt Contracts
Service
Interaction Call Center
Telephony Manager Email Center Web Mobile
Channels
Scripting
Universal Work Queue Resources Territories Assignment Engine
CRM
Foundation Tasks Notes Calendar 1-on-1 Fulfillment
Order Capture Interaction Blending Order Capture
E-Business
Foundation Common Application Architecture & Schema
E-Business
Platform eBusiness Platform
07/20/12 13
14. >35 CRM Applications
Call Center
Telephony Manager
Service Middleware
Service Fulfillment
Contracts Service Call Center IVR Integrator
Field Service Campaign Plus
Customer Care OpenTel
MRO Industries Insight
Mobile Field Service Predictive
Call Blending
Marketing Sales Open Web
Marketing Call Center Intelligence
Marketing
eCommerce Industries
eCommerce Marketing for
iMarketing Communications
iSupport Sales Service for Communications
iStore Telesales TeleBusiness for
Sales Telecom/Utilities
iPayment
Compensation TeleBusiness for Financial
iBill & Pay
Field Sales Services
Web Customers
Mobile Sales
15. The New Business
Model
Strategic Enterprise Customer Relationship
Strategic Strategy Campaign Opportunity Coordinated Management
Enterprise
Management Formulation Management Management Selling
Management
Customer Customer Customer
(Indirect) (Direct) (Internet)
Supply Chain
Management Order Capture
Customer Service
and Billing
Business Planning and
Intelligence scheduling Land
Management
Strategic Resource
Procurement Management
Human Resource
Management Process Supply
Manufacturing Planning
Financial
Management Supply
Logistics Scheduling
and Shipping
Internal Efficiencies
Shipment to
Information From Customers Resources Management
Customer
Information/Goods to Customer
16. Oracle
Complete Enterprise Solution
Strategic Enterprise Management
Business Intelligence Balanced Scorecard
Activity Based Costing Datawarehousing
Marketing Operations
Job Order/Costing CRM
Demand Forecasting Sales Management
Purchasing
Your
Supplier Competitive Pricing
Finished Goods Internet eBusiness Customer
Sampling & Product Company
Material Customer Service
Development Status & Tracking
Production/Packing
Core Business Processes
Financial Management Workgroup Collaboration
Human Resources Management Strategic Procurement
Technology Infrastructure
Oracle 8i Developer DSS Tools 16
Hinweis der Redaktion
Oracle Applications is not just a TRANSACTIONAL PROCESSING applications, our solution also cover the ANALYTICAL PROCESSING which needed by Managements and Business analysts to know the company condition and comparing it with the company VISION, MISSION and OBJECTIVE and then make a strategic decision to drive the company to achieve the goal. Our ANALYTICAL PROCESSING application starting from Oracle Business Intelligence System (BIS) which will deliver the knowledge to the management and other user to help them manage company by objective, fact and exceptions. Oracle Intelligence Modelling Tools, which will help the Business Analyst within company to manage the top-line growth and significanly help to increase the company Bottom line (increase ROI and ROE) Oracle Strategic Enterprize Management, which will help the Top Executive of the company to create a strategic planning in the future and monitor the achievement of the strategy. Oracle Applications is a open system which can easily integrate to other 3rd party applications or legacy applications through the Applications Programming Interface.
List of all Oracle Applications
List of all Oracle Applications
Businesses, e-businesses included, have been thought of as having “front-office” and “back-office” operations. The front office is traditionallly thought of any operation that deals directly with the customer. Meanwhile, back office operations are all of those processes necessary to fulfill and order once it has been taken. The main focus of the Back office operations has been the area of supply chain mnanagement. In an e-business world, the supply chain is an essential part. By utilizing and e-commerce strategy, customers have effectively made the ground under their feet move at a much quicker pace. Customers have realized that if a company does not address their needs quickly, accurately, and at the lowest price, then they can easily go elsewhere to do business. Therefore, e-business supply chain must run at the same speed. Components of the supply chain, like planning, procurement, manufacturing, and logisitics, must not only run effectively, but also feed information to other applications of the e-business framework. For example, the SC components feed raw information to both the financial and HR applications. While it also feeds information to the SEM application which can use it to model new business.