Upgrade now webinar 11 29-2012

Upgrade Now!
Upgrade Now! with the Help of SAP Enterprise Support
Marco Valencia (SAP Global Upgrade Office), Keith Lamont (SAP Premium Engagements),
Randy Swink, (SAP Enterprise Support Delivery)
November 29, 2012

Agenda
Why Upgrade to SAP ERP 6.0?
Additional SAP Support Offerings
Next Steps
How To Get Started?

On Premise Innovation Path SAP Business Suite 7

SAP Business Suite 7

EHP 6 EHP 2 EHP 2 EHP 2 SAP BS7 i2011 Available now!

EHP 5 EHP 1 EHP 1 EHP 1 SAP BS7 i2010 Available since May 2011

PLM
ERP 7.0 SRM SCM CRM Available since 2009
6.04 7.0 7.0 7.0

SAP NetWeaver 7.01 EHP 2 EHP 3

We follow our roadmaps and keep promises:
• Six generations of SAP enhancement packages for SAP ERP successfully delivered and
adopted in the market
• Proven by the high number of +19,000 ERP EHP live customers

© 2012 SAP AG. All rights reserved. 4

SAP ERP 6.0 – The Most Successful Release Ever
Ready for Innovation with the help of SAP Enterprise Support

Basis for faster and easier innovation Adoption Comparison
on a stable core with enhancement
packages for SAP ERP and the help of
SAP Enterprise Support services

Still a strong momentum in all regions
for upgrades: Consistently increasing
number of SAP ERP 6.0 systems
globally
Growth rates even higher than for any
other SAP ERP releases in the past
Path to SAP’s next generation
solutions
SAP ERP 6.0 Older Releases


SAP ERP 6.0 is the foundation for SAP Business Suite 7
Get ready for SAP’s game changers!

More Innovation SAP Business Suite 7 as the Stable CORE
SAP Business Suite 7 is
Consume innovation while keeping the core stable
SAP’s core asset and the Evolution
through flexible shipment models (side-by-side
gateway for customers to deployment, EHP, add-ons, notes)
consume innovation Breakthrough
Maximize the SAP investment by leveraging the
innovation as part of the maintenance contract (e.g.
state of the art new user interface)
Less Disruption
Gateway to Breakthrough Innovation
Transform the business with access to breakthrough
innovation:

In-Memory

Mobility

Cloud
Longer Perspective
Lower Operations Costs
December
2015 No more costly upgrades to Consume Innovation
2020
Reduced TCO through lower application and
landscape complexity
SAP ERP 2004, SAP Implement with lower TCI through SAP Rapid
4.6C and 4.7 Business Deployment Solutions

Secured Investment
Suite 7 Long term predictability with mainstream maintenance
until 2020


Why Modernizing Your IT landscape -
is so Important
Business Opportunities of an Upgrade

Operational excellence
Value for your business

Wide range of functional enhancements
Simplified access to most industry solutions

Superior user experience
Unifying user interfaces, bringing actionable insight
Upgrade to to business users
SAP ERP 6.0 Allowing optimized access for professional and
Baseline value casual users

Business flexibility
Enhancement package concept and flexible
consumption of functionality (690+ new functions
delivered with EHP 6)
Access to SAPs innovations like Mobile Applications,
HANA, etc.

Time Investment security
March 2013: End of Long-term predictability through maintenance
extended maintenance extension until end of 2020
Benefit from continuous system support and regular
legal changes


SAP Business Suite Innovation Roadmap –
Gives You Choice
Business opportunities
Operational excellence Superior user experience Business flexibility Investment security

Cloud Cloud
Cloud
Mobile Mobile
Mobile
SAP SAP SAP
Business Suite Business Suite Business Suite
Native
HANA
Data-
Customer Connection Customer Connection base
Customer Connection Apps
User Experience User Experience

AnyDB SAP External AnyDB SAP External
AnyDB
HANA Database Data HANA Database Data

2012 Wave I Wave II
Increase customer driven Value through Value through
Innovation Suite on HANA DB native HANA Innovation

Greatest functional coverage Integrated Analytics Next generation business processes with
Unmatched functional scope Faster at better decision sense & respond
(24 Industries), global presence with fast, granular and predictive analytics
and life-cycle management flexible analytics unstructured data
(OLTP/OLAP)
on-the-fly insights
automation and exception handling
= Initial focus


New Functionality for Line of Businesses
Business Opportunities in SAP Business Suite 7 I2011


Commodity Management Research & Development Human Resources

Commodity risk management Integrated product development for Talent Management
Commodity procurement discrete & process industries Workforce Planning & Analytics
Commodity sales
Procurement Manufacturing
Enterprise Asset Management Efficient Manufacturing Operations for
Streamlined Operational Sourcing
Optimized Asset Operations and Supplier sustainability rating and Process Industries
Maintenance monitoring Closed Loop Quality Management
Planning, Building & Commissioning
Assets Sales, Service & Marketing Sustainability

Lead to Cash (sales) Operational Risk Management
Finance
Differentiation through service
Manage Financial Performance excellence
Accounting & Financial Close Multi-channel marketing (B2B/B2C)
Receivables Management
Travel Management Supply Chain
Treasury & Financial Risk
Collaborative Demand & Supply
Management
Planning
Modernized Finance User Experience
Manufacturing Network Planning &
Execution
Efficient Transportation Operations
Storage & fulfillment

© 2012 SAP AG. All rights reserved. Highlights 9

New Industry Specific Functionality
Business Opportunities in SAP Business Suite 7 I2011


Banking Professional Services Transportation & Logistics

Lease operations Resource Management Efficient Transportation Operations
Engagement Management, Controlling
& Billing Utilities
Consumer Products

Catch weight management Smart meter data management &
Public Sector
operations
Efficient benefit decision making Integrated sales management
Health Care Individual client accounting & payment Demand side management
SAP Collaborative E-Care services Linear Asset Management
Management Public Sector Financials
SAP Electronic Medical Record Procurement for Public Sector
Academic Curriculum Management
Public Sector Core HR & Payroll
High Tech

High Volume Business Consume to
Retail
Cash
Forecasting and multi-level
Mill Products & Mining replenishment

Commodity risk management Telecommunications
Commodity procurement
High Volume Business Consume to
Commodity sales
Cash

© 2012 SAP AG. All rights reserved. Highlights 10

Superior user experience


• Delivering the right information, to the right user, in the right place, at the right moment
• Unifying UI’s, bringing actionable insight to business users
• Low cost method for customers to personalize, adapt and adopt SAP user interfaces

SAP NetWeaver Portal

SAP NetWeaver Business Client


Innovate Faster and Easier with -
SAP Enhancement Packages
Business Opportunities

Adoption of new innovations/ business functionality now
in shorter increments thanks to SAP enhancement packages
EHP 6
Business functionality

EHP 5

EHP 4

SAP ERP 6.0 ERP 6.0
+ SAP enhancement packages

Innovate on stable core
SAP R/3 4.6 standard
Lower TCI and TCO
Upgrade

Then... ... and now!
Time


Innovate Faster and Easier with -
SAP Enhancement Packages
Top 10 Business Functions

Technical
Functional Area Business Function EHP
Name
ERP_ENTERPRISE
Cross SAP ERP Embedded search in SAP ERP 4 SEARCH

FIN_GL_CI_1
Financials New General Ledger Accounting 3, 4, 5 FIN_GL_CI_2
FIN_GL_CI_3

FIN_REP_SIMPL_1
Financials Reporting simplifications in Financials 3, 4, 5 FIN_REP_SIMPL_2
FIN_REP_SIMPL_3

ESS for Personal Information, ESS WebDynpro HCM_ESS_CI_1
Human Capital HCM_ESS_W DA_1
ABAP, Talent & Performance Management, 3, 4, 5 CA_HAP_CI_1
Management HCM_OSA_CI_1
Evaluations, Appraisals and Surveys
MM, Integration of Financial Accounting LOG_MM_CI_3
Procurement 4, 5 LOG_MMFI_P2P
MM, Multiple Account Assignment LOG_MM_MAA_1

SD_01
Sales Order LOG_SD_CI_01
Simplifications in Sales & Distribution 2-5 LOG_SD_CI_02
Management LOG_SD_SIMP_02

FIN_TRAVEL_1
FIN_TRAVEL_2
Travel Management Travel Management and Third-party Travel Planning 2, 4, 5 FIN_TRAVEL_3
FIN_TRAVEL_PLANN
ING_EXTERNAL

Project and Portfolio Project System enhancements in functionality and OPS_PS_CI_1
3 OPS_PS_HLP_1
Management usability (e.g. handling large projects)


Speeding up Innovation:
Upgrades vs. Enhancement Packages

Upgrades vs. EHPs

48
hours
24 50 % Reduction of business downtime

21
weeks
8 62 % Reduction of total project duration

* 58 % Reduction of project phases duration

* Up to 58% reduction of project phases duration in total, i.e. Preparation and Blueprint from 3 down to 1 week each, Realization from 8 down to 3 weeks,
Preparation for Cutover from 3 down to 2 weeks and Production Cutover/ Support from 2 down to 1 week.

1 Based on n = 168 upgrades from SAP R/3 4.6C to SAP ERP 6.0; only those considered which provided details on these questions; Source: Upgrade Experience Database
² Total number of enhancement package installations (EHP 1 to 4): n = 111; only those considered which provided details on these questions; this number represents an extract only
out of more than 9,000 enhancement package installations globally (as of Dec 2010); Source: Enhancement Package Experience Database


Maintenance Extension for the –
SAP Business Suite
Business Opportunities with Long-term Predictability

To manifest the long-term predictability of the SAP Business Suite and in support of the innovation strategy and
roadmap the standard maintenance will be extended
SAP extends mainstream maintenance for the SAP Business Suite core applications1 to December 2020

SAP SAP SRM 7.0
Business Suite 7 SAP SCM 7.0
Core Applications
SAP CRM 7.0
SAP ERP 6.03)
EHP6

EHP5
Longer
EHP4 Maintenance
EHP33) until 2020
EHP23)

EHP13)

SAP NetWeaver AS ABAP 7.x2)

2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020
1 SAP Business Suite includes the core applications (SAP ERP 6.0, SAP PLM 7.0, SAP CRM 7.0, SAP SCM 7.0, SAP SRM 7.0), supplementary applications, and industry applications.
2 Mainstream Maintenance for SAP NetWeaver 7.0x ABAP will be extended through December 2020 and for NetWeaver 7.0x Java (also incl Dual Stacks) until December 2017.
3 If JAVA based ERP Components are used an Update to at least SAP ERP EHP4 has to be performed until December 2017.


Maintenance Extension for SAP Business Suite*
Longer Perspective for Your Investment
Mainstream maintenance extension
by 5 years through December 2020
Business Reqirements/Functionality

New business functionality on a regular basis
EHP 6
EHP 5
EHP 4
EHP 3
EHP 2
EHP 1
Mainstream Maintenance
SAP ERP 6.0 until 2020
+ SAP enhancement
packages
Long-term perspective
SAP ERP 2004, 4.6C and 4.7 Faster and easier
innovation
Time
2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020
*The SAP Business Suite 7 includes the core applications (SAP ERP 6.0, SAP PLM 7.0, SAP CRM 7.0, SAP SCM 7.0, SAP SRM 7.0), supplementary applications and industry applications.


SAP Maintenance Strategy and Phases
Customers’ Choice: To Upgrade, or Not To Upgrade?

03/2013

SAP ERP 6.0 in Mainstream Maintenance

Extended Maintenance
Continued support – similar to
Order Mainstream Maintenance
Additional fee

Mainstream
Customer-Specific Maintenance
Maintenance
Similar (e.g. 7x24 message processing)
but reduced scope of support:
Default e.g. no new Support Packages, no new legal
changes, limited technology updates, no SLA
Same fee as during Mainstream Maintenance

End of End of
* See SAP Note 52505 for details
Mainstream Maintenance Extended Maintenance

ERP Upgrade Projects
Average Cost Structure

Support
2-5%

Change management / Software license
training
0-10%
0-5%
Hardware / infrastructure

Project management 0-20%
10-20% SAP technical upgrade
15-25%

Custom code &
Testing modification adjustment
25-60% 10-30%

Source: SAP Upgrade Experience Database


Upgrades to SAP ERP 6.0
Approach in Upgrades by Source Release

SAP R/3 Enterprise SAP R/3 4.6C

Strategic upgrade Functional upgrade Strategic upgrade

12% 4% 5% Functional upgrade

Technical upgrade Technical upgrade 2%
+ subs. functional + subs. functional
enhancements Technical upgrade only enhancements Technical upgrade only

20% 64% 14% 79%

Total: 103 upgrades Total: 167 upgrades

Most upgrade projects to SAP ERP 6.0 were performed as “Technical upgrade only”
BUT: Think BIG, start small
Unlock the value of SAP ERP 6.0 after the technical upgrade (e.g. new functionalities, new
processes, new technologies)

Source: SAP Upgrade Experience Database


Upgrades to SAP ERP 6.0
Average Duration of Project Phases in Weeks *

Project duration 19.5

Project preparation phase 2.5

Upgrade blueprint phase 2.5

Upgrade realization phase 7

Final preparation for cutover phase 3

Production cutover & support phase 2

0 5 10 15 20 25
Weeks

Average project duration 4-5 months
With unicode conversion 4-6 weeks longer

* Duration of project phases according to the SAP Upgrade Experience Database (in weeks); average for releases SAP R/3 Enterprise and SAP R/3 4.6C .
For each project phase, the median value of all answers is shown. In a project, overlaps or gaps between the project phases are possible.


Making the Upgrade Easy, Fast & Secure
With the Help of SAP Enterprise Support

SAP Enterprise Support provides assistance before, Handover
to operations
during and after the upgrade project.
Execute Analysis of the
the upgrade After go-live and
project remote support
during the go-live

Get ready
During
with the
upgrade project
Analyze the impact on business processes
Analyze the amount of downtime involved with the project
Before Make sure the modification in the system are valid and needed
Help with the maintenance of customer‘s custom code
Assist with ensuring enhancements are installed correctly
Manage and automate efficient testing

Analyze the technical aspect of the upgrade project
Tool provided to understand needed business functionality
Assistance with SAP Solution Manager functionality implementation
Tool provided to retrieve all necessary software and support packages


Your Benefits as a Customer

ERP SAP
2004 Upgrade Now! ERP 6.0
360° Review SAP Enterprise SAP Enterprise
for Upgrade Support Academy Support services... ...and tools
Upgrade scoping Best practices for upgrade Continuous quality checks Methodologies

Technical components for Meet the expert series Modification justification SAP Solution Manager
upgrade for upgrade check
Enhancement package
Business questionnaire Accelerated innovation Custom code maintainability installer
enablement check
Customer specific proposal And many more...
regarding upgrade process Expert-guided implementation

Guided self-services

Guidance Collaboration

Group of Upgrade SAP Upgrade Upgrade
Experts Support Advisory Community


Individual Support Throughout the Entire Upgrade Project
Access to SAP Upgrade Support Advisory to understand existing offerings

Preparation Upgrade
Check
360° Review for Upgrade and Onboarding Service Plan

Preparation for Technical Business Onboarding Service
CQC delivery Requirements Requirements Session recommenda-
tions for
customer-
CQC Upgrade specific
360° Check Upgrade Scoping upgrade
Assessment Business Expert-guidance scenario
Identification Questionnaire
of potential risks Overall situation
and challenges

SAP Upgrade
Support Advisory


SAP Enterprise Support Services for Upgrade Projects
Upgrade Services (Sample)
Sandbox QAS GoLive
upgrade upgrade
Preparation & DEV 4 weeks 4 weeks
Blueprint upgrade before GoLive after GoLive

CQC Upgrade Assessment
CQC Downtime Assessment

CQC for Upgrade CQC for Upgrade
Analysis Verification

CQC Going Live
Support

SAP CQC Upgrade Assessment GoingLive Analysis GoingLive Verification

To be done before upgrade of DEV system Performed 4 weeks Performed 4 weeks after
before Go Live Go Live

SAP CQC Downtime Assessment
SAP CQC Going Live Support
To be done after test upgrade of a system
Performed from day 1 until day 5 after
with similar amount of data like the
Go Live
production system

Mitigation of risk and efforts Technical safeguarding

The SAP Enterprise Support Academy Experience 2012
Your One-Stop Shop for SAP Enterprise Support Services

Solution Lifecycle
Methods & Tools

Best Meet the Accelerated Expert- Guided Quick-IQs,
Practices Expert Innovation Guided Self- etc...
Sessions Enablement Implementation Services

library full of live webinars live expert remote which you can Tutorial on
product-, conducted by sessions to sessions by run any time how to make or
database- and SAP experts evaluate the experienced and at your change system
operating on SAP innovation SAP service own pace in settings by
system-specific Enterprise capabilities of experts your own providing the
how-to guides Support enhancement providing system related system
for your services and packages for workshop style landscape recording
everyday SAP Solution SAP Business interaction
business Manager Suite

Access role-based content in the format that suites you best


SAP Enterprise Support Academy
Meet the Expert Series for Upgrade

Meet the Expert Series
Upgrade Now! Program

ERP SAP
2004 Upgrade Now! ERP 6.0

Upgrade Now!

This meet the expert session is part
of the Upgrade Now! Program

Visit the Replay Library to watch the
recorded sessions on other upgrade
related topics:
• Value of Upgrade
• Customer-specific maintenance
• SAP Solution Manager in upgrade
projects
• Modification adjustment
• Unicode Conversion
• Hardware Planning
• Highlights in Enhancement Package
6 for SAP ERP


SAP Solution Manager in a Nutshell
11 core process areas to support you throughout the ALM lifecycle

SAP Solution Manager addresses your entire IT environment
Including all the processes, tools, services, and an organizational model to manage
SAP and non SAP solutions throughout the complete application lifecycle.

Upgrade Management Solution Documentation

Custom Code Management Solution Implementation

Maintenance Management Template Management
SAP
Solution
Business Process Operations Manager Test Management

Technical Operations Change Control Management

Application Incident Management


Test Management
All SAP test capabilities provided & integrated with SAP Solution Manager

Defines the integration testing requirements and test scope based on a change impact
analysis. It is used to develop automatic and manual test cases, manage the testers, and
report on the test progress and test results.
+
Key Elements
More efficient test phase management Business Impact & Key
Test Automation Framework with third party tools Benefits
Test Scope Identification & Optimization with BPCA Checks impact of planned
changes on critical
Selected Highlights business processes
SAP Solution Manager acts as central hub to access
included and integrated test capabilities
Methodology and
capabilities to test
Smooth integration of HP QTP – including two free business processes from
licenses for all SAP customers with SAP Enterprise
start to finish
Support – and other 3rd party test automation tools


Custom Code Management
Get full transparency of all custom code objects across systems

Provides comprehensive insight on how companies can efficiently and effectively manage
their home grown Custom Code. From conception to retirement, it delivers transparency on
Custom Code objects, automates the analysis of every change and clearly identifies their
usage, utilization and business impact. +
Key Elements
Business Impact & Key
Lifecycle Management for custom code
Benefits
Custom Development Management Cockpit
Optimization tools Reduces custom code
governance
Selected Highlights
Minimizes maintenance
Generic and sustainable Custom Code Library as the central
repository of custom objects across systems and correction effort
Clonefinder to provide transparency and optimize custom
code objects
Enhanced Custom Development Management cockpit
features


Upgrade Management
Makes your upgrades a non-event for the business

Represents the identification, adaptation, and implementation of new and enhanced business
and technical scenarios, and uses SAP Solution Manager to holistically and effectively
manage the upgrade project end-to-end
+
Key Elements
Integration of Upgrade Dependency Analyzer Business Impact & Key
Comprehensive project support for release transitions Benefits

Allows to better
Selected Highlights understand and manage
Upgrade Dependency Analyzer ensures smooth landscape major technical risks and
transition by detecting dependencies and side effects early, challenges within an
and providing a clear upgrade strategy with transparent upgrade project
requirements
Achieve rapid innovation
with SAP EhPs


Identifying and Assessing Business Suite Innovations

It is easy nowadays for customers to identify SAP‘s Business Suite innovations and assess their value

Business Function Prediction for SAP ERP
Looking for a central point of access?
Customer-specific report highlighting relevant
enhancement package functionality based on your
current system usage

Solution Browser
Delta functionality after an upgrade or the installation
of an enhancement package

SAP Roadmaps
Insight into today’s solutions, planned innovations
and future direction of SAP’s products and solutions

Webinars on SAP Innovation Roadmap and EHPs
Focusing on SAP’s innovations, the new business
functionality and enhancement package enablement
http://service.sap.com/findinnovation
EHP Pricing Transparency
Transparency on the license implications of
implementing an SAP enhancement package via
OSS note 1524246

Note: the offerings mentioned on this slide are for the entire SAP Business Suite, of for individual solutions of the SAP Business Suite. For details please visit service.sap.com/findinnovation


Why Customers Should Join the Upgrade Now! Program
Upgrading Has Never Been Easier

+ Holistic analysis of potential risks and challenges associated to upgrading, both from a
technical point of view and from a business perspective

+ Individual service plan for upgrade project

+ Comprehensive set of tools and services of SAP Enterprise Support

+ Knowledge transfer for upgrade related topics via the SAP Enterprise Support Academy

+ Individual expert-guidance throughout the entire upgrade project by the upgrade
support advisory

= Fast, easy & secure upgrade to SAP ERP 6.0 with the help of SAP Enterprise Support


Highlights of Complementary
SAP Consulting Upgrade Services

With over 600+ completed upgrades SAP Consulting
offers comprehensive factory services for all phases
of your Upgrade Program

1. Plan
ERP Value Assessment, Technical Architecture Assessment

2. DESIGN
Technical Upgrade Planning Assessment, Test Planning for
Upgrades, Technical Landscape Roadmap, Quality Assurance
of 3rd Party Upgrade Planning

3. EXECUTION
SAP Upgrade Factory Technical Upgrade Implementation,
OS/DB Migration, Minimum Downtown, Unicode Conversion,
Data Archiving, Modification Clearing

4. IMPROVE
Business Function Activation, EHP Workshop, Innovation
Workshops for Mobile, Virtualization, Big Data


SAP Premium Engagements
Solving Business Challenges

Accelerated innovation
without disruption
Latest technologies alongside existing
systems to leapfrog support business needs
and growth

Business continuity
24 x 7 schedule in a globalized world

Business process improvement
Maximize the value of what you have

Reduced total cost of operations
To meet efficiency needs and
engineering skills constraints


Engineering Approach
Keeping an Eye on Upgrades
UNIQUE Technically Focused
CAPABILITIES PRO-ACTIVE
Technical Technical
MethodologiesTechnical
Assessment Risk Mitigation Optimization
that are
exhaustive Delivers Manages Reduces
and proven
Mission Impact and Total Cost
Knowledge Critical Probability of of Operation
of latest Technical Technical
Issues and Issue Issues
technologies Identification
TECHNICAL
Skill QUALITY
of 9,000 MANAGEMENT
experts
Experience Expertise on
from hundreds Demand in Time
of thousands
of resolutions RE-ACTIVE
Holistic End-to-End approach = from Evaluation to Cutover
Packaged approach = series of checks building upon one another
Continuous coordination and understanding = Technical Quality Manager (TQM) controls all Frontoffice
/ Backoffice activities

SAP Premium Support Services for Upgrade Projects
Upgrade Services (Sample)
Sandbox QAS GoLive
upgrade upgrade Production Cutover
Preparation & DEV Final Prep & Support
Blueprint upgrade

Embedded Technical Quality Manager

Technical Feasibility Technical Integration Check CQC for Upgrade CQC for Upgrade
Analysis Verification

Volume Testing and Optimization
Downtime Tune and Optimize
CQC Upgrade Assessment Optimization
On-Site Go-Live
CQC Downtime Assessment
Support

• Check of the technical •Assess in-depth technical risk factors • Optimize technical • Verify technical
feasibility and risks of an (e.g. interface) which may cause upgrade by tuning performance indicators
upgrade negative business impact standard procedure
• Check of functional to meet customer’s
•Optimize testing
feasibility and risk downtime window
with focus on performance, stability and
of business disruption consistency BUT also improve existing •Embedded technical resources to
• Check other impact on test procedure to reduce risks and costs facilitate and optimize go-live
existing IT landscape / activities
solution e.g. sizing aspects

Mitigation of risk and efforts Technical safeguarding

Key Take Aways
Upgrading Has Never Been Easier

• SAP ERP 6.0 is the path to SAP’s Next Generation Solutions (SAP Business Suite,
Memory, Cloud, Analytics). The four value areas for SAP ERP 6.0 including SAP
enhancement packages are: Operational excellence, business flexibility, sustainability
and TCO reduction

• Upgrade is not a myth anymore. Most customer start with a pure technical upgrade to
reduce risk. An average upgrade project lasts 4 to 5 months and creates a business
downtime between 1 and 2 days. Efficient testing and downtime minimization are
key challenges during an upgrade project.

• SAP Solution Manager is the platform to support upgrade projects effectively
(e.g. upgrade management, test management, custom code management)

• SAP Enterprise Support provides a bundle of services to ensure knowledge transfer
and to facilitate upgrade projects: Services, Meet the expert sessions , Expert Guided
Implementations (EGI)

• Join SAP Upgrade Now! Program to get the full bandwith of SAPs support
(e.g. 360° Review, Upgrade Advisory)


Upgrade Now! Program
Next steps for Enterprise Support customers Next steps…

Get Started!

Join today
http://service.sap.com/upgradeNow

Join the Upgrade Now! program via the SAP Service Marketplace.

The Upgrade Now! Team will get in touch with you to work out the detailed
upgrade service plan.


Randy Swink
Manager, Enterprise Support Delivery
Active Global Support

Thank You! SAP America, Inc.

Phone +1 610-661-3687
E-Mail r.swink@sap.com

© 2011 SAP AG. All rights reserved.

No part of this publication may be reproduced or transmitted in any form or for any SAP, R/3, SAP NetWeaver, Duet, PartnerEdge, ByDesign, SAP BusinessObjects
purpose without the express permission of SAP AG. The information contained Explorer, StreamWork, SAP HANA, and other SAP products and services
herein may be changed without prior notice. mentioned herein as well as their respective logos are trademarks or registered
trademarks of SAP AG in Germany and other countries.
Some software products marketed by SAP AG and its distributors contain
proprietary software components of other software vendors. Business Objects and the Business Objects logo, BusinessObjects, Crystal
Reports, Crystal Decisions, Web Intelligence, Xcelsius, and other Business
Microsoft, Windows, Excel, Outlook, and PowerPoint are registered trademarks of Objects products and services mentioned herein as well as their respective logos
Microsoft Corporation. are trademarks or registered trademarks of Business Objects Software Ltd.
IBM, DB2, DB2 Universal Database, System i, System i5, System p, System p5, Business Objects is an
System x, System z, System z10, System z9, z10, z9, iSeries, pSeries, xSeries, SAP company.
zSeries, eServer, z/VM, z/OS, i5/OS, S/390, OS/390, OS/400, AS/400, S/390
Sybase and Adaptive Server, iAnywhere, Sybase 365, SQL Anywhere, and other
Parallel Enterprise Server, PowerVM, Power Architecture, POWER6+, POWER6,
Sybase products and services mentioned herein as well as their respective logos
POWER5+, POWER5, POWER, OpenPower, PowerPC, BatchPipes,
are trademarks or registered trademarks of Sybase, Inc. Sybase is an SAP
BladeCenter, System Storage, GPFS, HACMP, RETAIN, DB2 Connect, RACF,
company.
Redbooks, OS/2, Parallel Sysplex, MVS/ESA, AIX, Intelligent Miner, WebSphere,
Netfinity, Tivoli and Informix are trademarks or registered trademarks of IBM All other product and service names mentioned are the trademarks of their
Corporation. respective companies. Data contained in this document serves informational
purposes only. National product specifications may vary.
Linux is the registered trademark of Linus Torvalds in the U.S. and other
countries. The information in this document is proprietary to SAP. No part of this document
may be reproduced, copied, or transmitted in any form or for any purpose without
Adobe, the Adobe logo, Acrobat, PostScript, and Reader are either trademarks or
the express prior written permission of SAP AG.
registered trademarks of Adobe Systems Incorporated in the United States and/or
other countries.
Oracle and Java are registered trademarks of Oracle.
UNIX, X/Open, OSF/1, and Motif are registered trademarks of the Open Group.
Citrix, ICA, Program Neighborhood, MetaFrame, WinFrame, VideoFrame, and
MultiWin are trademarks or registered trademarks of Citrix Systems, Inc.
HTML, XML, XHTML and W3C are trademarks or registered trademarks of W3C®,
World Wide Web Consortium, Massachusetts Institute of Technology.


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