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Monitoring Service Levels With System Center Operations Manager 2007 R2
Ravi Sankar
Technology Evangelist
http://ravisankar.spaces.live.c
om/blog
Objectives and Takeaways
 Objectives
   Understanding the Challenges in Monitoring a Datacenter
   Introduce Distributed Application Monitoring
   Introduce End-to-End Service Level Monitoring
   Introduce the Service Level Dashboard 2.0
 Key Takeaways
   It is possible to get better control of the Service Level Tracking
   Join Service Level Dashboard v2.0 Beta program
IT Delivers Services; Not Servers
            WebOrders Application
            Web Orders Service

                                          Middleware
                                          Virtual
                                          Machine



  Clients


                     Linux Web
                     Server


                                    Database
                 Physical Network
Monitoring Distributed Application
• Applications/components
  that interact to provide a
  service to an end user
• Runs on many physical
  tiers - Scale out, over the
  internet, disparate
  networks
• Heterogeneous
  components - Legacy
  applications, Partner Web
  Services
Designing Distributed Applications
 Leverage Distributed
 Application Templates
 Design the top level
 logical components
 Capture what you know
 into the Model
   Component Groups
   Relationships
 It’s an iterative process,
 you can create/ remove/
 update at anytime
Distributed Application Templates
End User Perspective Monitoring
(aka synthetic transaction )
An understanding of “end user experience” is required
to gain an accurate view of a service’s operation

Synthetic transactions act like an end user of the
service and report back the results

The synthetic transaction results can be used for
reporting or as an alert to possible service problems
Service Level Dashboard for
System Center Operations Manager 2007
  Graphical dashboard to
  measure and spot
  trends in service
  availability &
  performance
  Helps customers’ keep
  business-critical IT
  resources available,
  performing at
  acceptable levels
  Head off problems
  before they occur
What’s New in SLD 2.0?
 Near real-time data     • The data latency is now near real-time at two to
       latency.            three minutes.


Dashboard metrics for • New metrics facilitate the tracking of
                        MTTR, MTBF, and application service level
service level tracking. trends.


  New presentation       • Version 2.0 uses Windows SharePoint Services
     platform.             3.0 as its presentation platform.


                         • Version 2.0 uses Windows SharePoint Services
   Authentication.         groups to authenticate its users and sites
Web Part: Service Levels



 Lists all selected service levels
 Red/Green color indicates service level
 compliance status.
 Default view is sorted in alphabetical order
User Capabilities
Capabilities                         User   Administrator
Change Time Zone                      X
Change Dashboard Time Period          X
Define Business Hours                 X
Select Aggregation Type               X          X
View Service Level Dashboard          X          X
Create / Modify Dashboard sites                  X
Select / Modify Service Level lists              X
Define Dashboard Refresh Rate                    X
Define default Dashboard Time Period             X
Add / Remove Access to the site                  X
Service Level Monitoring
Next Steps
  Service Level Dashboard v2.0 RTM will be
  simultaneously released with Operations
  Manager 2007 R2 RTM (Free Download)
  Join the Service Level Dashboard V2.0 Beta!
  Download the Beta at
https://connect.microsoft.com/programdetails.as
px?ProgramDetailsID=2249
Monitoring Service Levels With System Center Operations Manager 2007 R2
© 2009 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should
 not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS,
                                                                           IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

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Monitoring Service Levels With System Center Operations Manager 2007 R2

  • 3. Objectives and Takeaways Objectives Understanding the Challenges in Monitoring a Datacenter Introduce Distributed Application Monitoring Introduce End-to-End Service Level Monitoring Introduce the Service Level Dashboard 2.0 Key Takeaways It is possible to get better control of the Service Level Tracking Join Service Level Dashboard v2.0 Beta program
  • 4. IT Delivers Services; Not Servers WebOrders Application Web Orders Service Middleware Virtual Machine Clients Linux Web Server Database Physical Network
  • 5. Monitoring Distributed Application • Applications/components that interact to provide a service to an end user • Runs on many physical tiers - Scale out, over the internet, disparate networks • Heterogeneous components - Legacy applications, Partner Web Services
  • 6. Designing Distributed Applications Leverage Distributed Application Templates Design the top level logical components Capture what you know into the Model Component Groups Relationships It’s an iterative process, you can create/ remove/ update at anytime
  • 8. End User Perspective Monitoring (aka synthetic transaction ) An understanding of “end user experience” is required to gain an accurate view of a service’s operation Synthetic transactions act like an end user of the service and report back the results The synthetic transaction results can be used for reporting or as an alert to possible service problems
  • 9. Service Level Dashboard for System Center Operations Manager 2007 Graphical dashboard to measure and spot trends in service availability & performance Helps customers’ keep business-critical IT resources available, performing at acceptable levels Head off problems before they occur
  • 10. What’s New in SLD 2.0? Near real-time data • The data latency is now near real-time at two to latency. three minutes. Dashboard metrics for • New metrics facilitate the tracking of MTTR, MTBF, and application service level service level tracking. trends. New presentation • Version 2.0 uses Windows SharePoint Services platform. 3.0 as its presentation platform. • Version 2.0 uses Windows SharePoint Services Authentication. groups to authenticate its users and sites
  • 11. Web Part: Service Levels Lists all selected service levels Red/Green color indicates service level compliance status. Default view is sorted in alphabetical order
  • 12. User Capabilities Capabilities User Administrator Change Time Zone X Change Dashboard Time Period X Define Business Hours X Select Aggregation Type X X View Service Level Dashboard X X Create / Modify Dashboard sites X Select / Modify Service Level lists X Define Dashboard Refresh Rate X Define default Dashboard Time Period X Add / Remove Access to the site X
  • 14. Next Steps Service Level Dashboard v2.0 RTM will be simultaneously released with Operations Manager 2007 R2 RTM (Free Download) Join the Service Level Dashboard V2.0 Beta! Download the Beta at https://connect.microsoft.com/programdetails.as px?ProgramDetailsID=2249
  • 16. © 2009 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.