A Brief overview of Synthesio's Social Media Listening Platform and other services.

1. Social Media Monitoring & Engagement
An Overview Richard
Skardon

2. Synthesio at a Glance
Complete Web Listening, Analysis and Engagement
• Advanced Interactive Dashboards
• Monitoring and Engagement in Social & Mainstream Media
• Integration into any CRM – Salesforce, Oracle, etc.
• Millions of sources monitored daily
Global Team of Web Monitoring & Analysis Specialists
• Network of 70 employees strategically located worldwide
• Premium customer service
• Human analysis in over 30 languages
International Expertise, in Numerous Industries
• 100 clients spanning the globe
• 80% of our projects are deployed in over 3 countries
• Retail, Pharmaceutical, Hospitality & Tourism, Telecom, CPG, Video Gaming, Automotive, Luxury
Custom Services
• Custom Sourcing – Social & Mainstream
• Custom Set Up - Including queries and dashboards with client-specific KPIs
• Custom Analysis Reporting - available on demand
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3. Our Clients
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4. Global Brands, Truly International Projects
28 countries 11 countries 20 countries 40 countries
11 countries 15 countries 9 countries 40 countries
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5. How Synthesio Provides „Grown-Up‟ Listening Services
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6. Advanced Global Monitoring Dashboards
“A visually stunning and interactive dashboard… fully customized to your
specifications.”
Fresh Networks
• Numerous in-depth data filters with drill-
down and exporting capabilities
• Dynamic Influencer Ranking system –
compile lists of top websites, individuals and
communities worldwide
• Industry-Leading Sentiment Analysis –
human or automated
• 30 Key Performance Indicators and Visuals
• See a live demo here…
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7. The Social Reputation Score (SRS)
• Identify and rank your brand‟s strengths
& weaknesses at a glance
• Keep a close eye on the competition by
tracking the progress of your brand as
compared to leading competitors
• One simple and intuitive scorecard and
scoring system to easily and accurately
show the reputation-health of your
brand and the industry
• Compare and track the impact of
multiple advertising campaigns
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8. Reporting
Our Analysts are experts in determining what is important to be aware of and
extracting the most relevant data points for you, producing clear reports.
 Audit
 Alerts
 Monthly / Quarterly
Reports
 Crisis Reports
 Insight Reports
 Campaign Analysis
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9. Unity, Social Media Engagement
Engage with consumers in real-time, wherever they live
online
• Monitor and Influence-Rank global
conversations, in any language
• Collaborate with internal teams to provide the
best answers to your consumers and manage
workflows with our advanced tools
• Engage with consumers across all channels,
social & mainstream - including Facebook,
Twitter, Blogs and Forums
• All within ONE Platform
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10. Forrester Wave™ European Leaders
Synthesio are the only European Listening tool to feature in Forrester’s
recent Enterprise Listening Platforms Wave report.
“Synthesio is the smallest and youngest
vendor of the list but has one of the larger
footprints with enterprises in Europe.”
“Based in Paris, Synthesio takes an
internationally focused
approach that combines multilingual human
analysis on top of its technologies”
“Although there is a large pack of vendors in
the middle, each earned its spot for a
different reason; Synthesio due
to its international strengths”
Source: Forrester Wave – Enterprise Listening Platforms Q2 2012
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11. Recognized by the Experts
Two-Time Winners of the Forrester Groundswell Award
for Best International B2C Listening, for the work with
Orange Telecom & Accor Hotels
Forrester Awards Learn More
“Best at Monitoring Facebook
Best User Experience and Influencer Identification”
Fresh Networks Award
Learn More
“Synthesio ranked top 5 of 40 leading monitoring providers,
and #1 in data quality.”
Social Media Monitoring Buyer’s Guide, by Web Liquid
Learn More
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12. Thank you!
Richard Skardon
50 Featherstone Street, London EC1Y
8RT
+44 (0) 20 75660 406
Richard@synthesio.com
Paris London New York
8 rue Lemercier 78 York Street, 130 7th Avenue, Suite 242
Paris 75017 London W1H 1DP4 New York, NY 10011
+33 (0) 1 55 26 43 40 +44 (0) 20 7788 7448 +1 (347) 842-0359
olivier.doussot@synthesio.fr michelle@synthesio.com trey@synthesio.com