one stop shop for L & D

1. Overview of the Workshop
In an ever changing business environment it is important that managers
are geared to handle the nuances through effective professional
management.
Our series of programs will help managers to develop the ability to
manage complex business situations, especially the art of making
decisions in uncertain or ambiguous environments, break away from
functional focus and develop a more inclusive attitude, integrate cross-
functional objectives to generate innovative solutions that benefit the
organization as a whole, and build a global business, general
management programs for you
Ours’ are the proven workshops that have helped many executives in
overcoming some of their fundamental concerns of professional
management. Participants have appreciated the simplicity and the
directness of the program in effectively conveying the message that can
be recollected months after the program
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2. Training Methodology
These training programs are delivered with the needs of adult learning
requirements in mind. As a result programs are highly interactive.
Instructor plays the role of learning facilitator and encourages everyone
to contribute in the program.
 Keeping in mind the profile of the participants, the methodology
used will be highly discovery oriented and participant centered.
 It will be highly interactive and participative in its delivery.
 Time is also budgeted for participants to introspect and examine
their current practices.
 Depending on the program an appropriate mix of various
techniques and tools will be used to conduct the program:
 Mix of these techniques and tools will ensure high level of
retention and help participants to link new learning to the real
world situations of the job.
 Critical inputs will be provided and the participants will be
challenged to revisit their beliefs and modify them if considered
necessary and apply them on the job or / and personal life.
In this Training programs we will use presentation, videos, workbooks,
case studies, group games and activities. Presentation includes
templates and tools to practice and implement creativity within an
organization.
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3. Leadership and Interpersonal Skills
Indicative Schedule (6 Hours)
LIST OF SESSIONS LIST OF SESSIONS
 Communicate Professionally And  Understand Their Dynamics And Will Be
Effectively More Productive And Cheerful
 Respond Positively To Feedback  Understand The Importance Of Values
And Ethics
 Behave Professionally At Workplace
 Manage And Resolve Any Problems,
 Be Competent And Skilful To Compete
Conflicts Effectively
With Day To Day Business Challenges
 Establish Work Life Balance
 Grow As Leaders And Respond To
Challenging Situations Efficiently  Think Creatively And Develop Sense Of
Ownership
Workshop on
The Art of Effective Communication
Indicative Schedule (6 Hours)
SESSION – I SESSION - II
(Pre Lunch) (Post Lunch)
 What is communication : Types of  Barriers to Effective Communication
Communication  Assertive Communication
 What is business communication  Negotiation Skills
Importance of business  Business Writing Skills
 communication in the present business  7 Cs Communication (Considerate,
scenario Concrete, Concise, Courteous, Clear,
 Communicating Challenge Complete, Correct)
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4.  Questioning skills  Different Kind of Behaviours
 Essentials of Communication  Exercise on Clarity & Conciseness
Workshop on
Listening Skills and Telephonic Etiquette
Indicative Schedule (6 Hours)
SESSION – I SESSION - II
(Pre Lunch) (Post Lunch)
 Understand the difference between hearing  Types of Listeners (The Non-listener,
and Listening The Marginal Listener, The Evaluative
 Listen actively for effective communication Listener, The Active Listener)
 5 basic reasons we do not listen  Improving your Listening Skills
 (Listen is a hard work, Competition, The rush  Act professionally while taking and
for action, Speed difference in the rate of receiving phone calls and messages.
speaking and understanding, Lack of  What is Telephonic Etiquette?
Training)  Essentials of Telephonic Etiquette
 Hearing V/s Listening  Making & Receiving a call
 Make and Receive Calls Properly.  Leaving & Receiving a message
 Leave and Receive messages efficiently  Call Conferencing
 Do’s and Don’ts
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5. Workshop on
Business Etiquettes
Indicative Schedule (6 Hours)
SESSION – I SESSION - II
(Pre Lunch) (Post Lunch)
o Non-verbal o Etiquette of Dressing:
 The do’s and don’ts in dressing
• Smiling
 Understanding various dress codes
• Posture  Clothes and Corporate Culture
• Handshake o The Do’s and Don’ts in
• Eye Contact Conversation:
 Enhance communication skills
o Self-introductions
 Build self-confidence and self-
o Handling introductions
esteem
o Exchanging business cards
 Various verbal exercises to polish
o Making a Great First Impression:
enunciation and pronunciations.
 Voice modulation using the correct
How to present yourself to people
range and level of tone
Greetings, Introductions
 The art of small talk - How to make proper
introductions, Paying & Receiving
Compliments, Small Talk & Networking
 Developing Your Professional and
Personal Image
Personal Hygiene
 Polish interpersonal skills
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6. Workshop on
Corporate Culture Management Training
Indicative Schedule (6 Hours)
SESSION – I SESSION - II
(Pre Lunch) (Post Lunch)
 Understand work culture and behave  Understanding cross cultural
professionally dimensions
 What is culture?  linkage of their own beliefs, behavior
 What is organizational culture? and actions have with the culture in the
 Diagnosing organizational culture. organization
 Contrast strong and weak cultures
 Managing Organisational culture.
 Determining customer-responsive
culture
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7. Workshop on
Team Building
Indicative Schedule (6 Hours)
SESSION – I SESSION - II
(Pre Lunch) (Post Lunch)
 Create Atmosphere of Trust and Reliance  Bruce Tuckman’s model of Team
among Team Members Development
 Communicate Properly and Effectively o Forming
 Recognise Individual’s Strength, Skills o Storming
and Style of Working o Norming
 Manage a Group o Performing
o Adjourning
 Develop Trust among Team Members
 Understand Team Dynamic – Johari
 The Role of a Team Leader / Team Member
Window
 Managing a Team
 Art of Giving and Receiving Feedback
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8. Workshop on
Problem Solving & Decision Making
Indicative Schedule (3 days)
Problem Solving
SESSION – I SESSION - II
(Pre Lunch) (Post Lunch)
 Be a better problem solver by:  Appreciation
 Understanding the process of creativity  Why-Why Analysis
 Learning some proven and established  Cause & Effect Diagrams
problem solving techniques  Affinity Diagrams
 Approaches to Problem Solving  SWOT
 Understanding the Problem  Porter's Five Forces - Understanding the balance of
 Devising a plan power in a situation
 Carrying out the plan  Core Competence Analysis - Get ahead. Stay ahead
 Solving the problem  The McKinsey 7S Framework - Ensuring all parts of
your organization work in harmony
Decision Making
SESSION – I SESSION - II
(Pre Lunch) (Post Lunch)
 What is Decision Making?  Identifying Decision Making Styles
 Types of Decisions  Categorising Decision
 Discuss Ways To Make Decisions  Decision Making Techniques
 Discuss How To Decide Which  Organisation’s Culture of Decision Making
Methods Would Be Best Depending On  Risk Evaluation
The Decision To Be Made  Follow Up of Decision
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9. Workshop on
Time Management
Indicative Schedule (6 hours)
SESSION – I SESSION - II
(Pre Lunch) (Post Lunch)
 Dealing with Common Problems  Evaluate Your Schedule
o I am busy o Necessity : Does it have to be done?
o I don't feel I have achieved anything o Appropriateness: Do I need to do
this year this
o I don't have control on my life o Efficiency : How can I do it better?
 How to be a good Tiime Manager  Hear me now, Believe me later
o You need to believe in GITA  Obstacles to effective time
 Learn The ABC Equation  Benefits of Time management
o A- Must do Critical Task  Prioritise
o B- Should do Less important
o C- May do No Important
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10. Workshop on
Withstanding Pressure
Indicative Schedule (6 hours)
SESSION – I SESSION - II
(Pre Lunch) (Post Lunch)
 Understand different kinds of pressure  Managing Everyday work
 Manage work efficiently  Planning for Everyday Activities
 Have positive mindset  Prepare a TO DO list
 Understand difference between  Prioritizing
responding and reacting  Time Management Grid
 What is Stress?  Moving toward a positive mindset
 Types of Stress  Responding (not reacting) to pressure
 Self Management  Six second Pause
 Strategies to Manage Self  The Neo Cortex Vs The Amygdala
Workshop on
Leadership and Motivation
Indicative Schedule (6 hours)
SESSION – I SESSION - II
(Pre Lunch) (Post Lunch)
 Principals of Motivation • Counseling Skills
 Motivation theories and their application • Situational & Transformational leadership
 Motivation through goal setting • Change Management
 Guidelines for setting smart goals • Strategic Planning
 Self actualization in team • Actualization of Potential
 Factors causing leadership failures (what
• Leader Vs. Manager
goes wrong)
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11. Workshop on
Leadership and Building Positive Attitude
Indicative Schedule (6 hours)
SESSION – I SESSION - II
(Pre Lunch) (Post Lunch)
 Have positive attitude toward life  Ways to improve humour
 Understand the importance and effects  Develop Winners in You
of positive thoughts  Remember your Basics
 Take life positively  Step to building a positive attitude
 Employ the flip side technique  Training Mind through Visualisation
 Locus of Control  SWOT Analysis: An Individual Exercise
 Concept of Attitude and beliefs  Personal Action Planning: An Individual
exercise
Workshop on
Emotional Intelligence
Indicative Schedule (6 hours)
SESSION – I SESSION - II
(Pre Lunch) (Post Lunch)
 Have good grip over different types of  Components of EI as per Daniel Goleman
emotions
 When smart is dumb
 Explore themselves even better
 Know thyself
 Understand the power of brains and its
effects  Passion’s slave
 The Emotional Brain  Empathy
 The nature of Emotional Intelligence  Mind and Medicine
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12. Workshop on
Zero Defects
Indicative Schedule (6 hours)
SESSION – I SESSION - II
(Pre Lunch) (Post Lunch)
 Understand the importance of Quality  Total Quality Management System
 Minimize defects in their work  Values of TQM
 What is Quality  Concept of Six Sigma
 Importance of Quality  Integrated Quality Management System
 Quality Measures  Sense of Responsibility
 Customer – Definition & Expectation  Managing workplace (Concept of 5S)
 Quality Enablers  Zero Defects Delivery (Cycle of Service)
Workshop on
Body Language
Indicative Schedule (6 hours)
SESSION – I SESSION - II
(Pre Lunch) (Post Lunch)
 Introduction  Body Language & self positioning
 Types of Gestures and their interpretation  Troubles with negative body language
 Why Non Verbal communication is most  How to read other’s body language
important?  Territories & zones of body language
 Kinds of Facial Expression and their meaning  Popular gestures and actions
 Body Language & cultural adaptability  Various barriers & signals
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13. Workshop on
Manage Your Work life Balance
Indicative Schedule (6 hours)
SESSION – I SESSION - II
(Pre Lunch) (Post Lunch)
 Establish balance between work and their  Recognise the difference between
personal lives external and internal ‘stressors’.
 Have a clear idea of the current balance in  SMART Goals
your life  Improve your ability to manage time and
 Concentrate on the things that are most delegate workloads.
important to you
 Learn how to filter stress and cope more
 Balance your priorities and goals in life
effectively.
 Learn about stress: the physiology of stress,
 Find ways to perfect your work / life
stress in the Workplace and the stress cycle.
balance
Workshop on
Self Empowerment
Indicative Schedule (6 hours)
SESSION – I SESSION - II
(Pre Lunch) (Post Lunch)
 Understand themselves and their lives easily  Self SWOT mix
 Understand the importance of Values & Ethics in Life  Self Discipline
 Understand their dynamics to achieve success in life  Values & Ethics
 Pillars of self mastery
 Thing to achieve
 Ways to self introspect
 Analysing the low dynamic
 Identifying Self Developmental Areas
 Fixing the dynamics
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14. Workshop on
Adaptive Leadership
Indicative Schedule (6 hours)
SESSION – I SESSION - II
(Pre Lunch) (Post Lunch)
 5 Level of Leadership
 Have sense of Ownership  Transformational Leadership
 Develop Leadership qualities  Transactional Leadership
 Manage themselves in better way  Adaptive Leadership
 Come out as a leader
 Relationship based Leadership
 Respond to a challenging situation
 Leader based leadership
effectively
 Technical V/s Adaptive
 What is Adaptive Leadership?
 Basic Toolkit of Leading Adaptive
 Introduction to organizational adaptation
Challenge
 The need for new Adaptive Leadership  Characteristics of Adaptive Leadership
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