"Earthsoft Foundation of Guidance (EFG) is working as an NGO/NPO for students - Education & Career guidance and for Professionals for soft skills enhancements. I am working on speading , sharing knowledge; experience globally.It has uploaded important presentations at http://myefg.in/downloads.aspx. Also https://dl.dropbox.com/u/83265908/Links-events.xls has links for all ppt files. Read http://tl.gd/jm1gh5 Be mentor using your education, knowledge & experience to contribute for a social cause & do conduct free training/ workshop seeking help of existing platforms like rotary,etc Kindly spread to your friends.Thank you! - Earthsoft Foundation of Guidance Let us make earth little softer.. Quality management, Assurance and control.. "

1. Making earth little softer
Earthsoft Foundation of Guidance
Edge-Aggressive-Reliable-Trust-Honesty-Soft-Obedient-Fun-Transparent

2. Making earth little softer
Earthsoft Foundation of Guidance (EFG) has uploaded following
presentations at http://myefg.in/downloads.aspx
Be mentor using your education, knowledge & experience to
contribute for a social cause & do conduct free training seeking
help of existing platforms. Kindly share with your friends
•Motivation for higher study, Planning for study, Education
guidance, Career guidance, Career available after SSC & HSC
•Personality development – 3 files
•How to prepare resume, Tips to attend interview successfully
•Religion related –To understand basic religion, Do & Don’t tips
•Health related - Be vegetarian, Be healthy, Manage health
•Corporate - Project management, Assertiveness, Ownership,
Effective communication, Leadership, Be entrepreneur
•Finance - To avoid speculation in stock market
•Social - Women empowerment, Choosing life partner, conflict
resolution, stop ragging, stop alcohol, snakebite treatment
About us

3. Making earth little softer
• Organisation
• Quality
• Quality management
• Quality Assurance
• Quality Control
• Processes
• Case studies experience
• Strategic Quality Planning
Index

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Strategic Quality Planning

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Strategic Quality Planning
Vision Development
Through Quality
Innovations
Vision Development
Through Quality
Innovations
Corporate
Strategies
Corporate
Strategies
Quality Strategy
Development
Quality Strategy
Development
Quality Performance
Objectives
Quality Performance
Objectives
Performance
Measurement
Performance
Measurement
Quality Action
Plans
Quality Action
Plans
Key
Stakeholders’
Feedback
Key
Stakeholders’
Feedback
Quality Initiatives
Identified
Quality Initiatives
Identified
Staff
Engagement
Staff
Engagement
Benchmarking
(e.g. AUN-QA)
Benchmarking
(e.g. AUN-QA)
AlignmentAlignment

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Expected Services to achieve quality

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Expected Services to achieve quality

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How..delivery mechanism

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How..delivery mechanism

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Simple things…governance

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Simple things…governance

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Cheers- delegate & motivate
How to delegate effectively
Choose Resource based on track record & potential
Communicate
clearly
Communicate expectations clearly, exact nature
of the tasks, Avoid ignorance
Set realistic
targets
Understand potential, capability, experience &
energy while setting the tasks
Monitor
progress
Indicate clear milestone, define % completion in
agreement, check list to declare the completion
of the tasks, seek inputs on daily basis
Get & give
feedback
Seek updates on performance, check the results,
ask the supervisor & give feedback setting /
reminding the expectations
Encourage
accountability
Encourage commitment & time from team
members to complete the tasks as planned; to
cover up if lagging, challenge their ownership

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Cheers- delegate & motivate
How to motivate the team
Question
motivation
Understand reasons liking of challenges, status of
the assignment, recognition, salary, security &
stability. Understand liking & disliking & act; demand
high standards of them & encourage hard work,
think something new always.
Recognize
good work
Credit members for the tasks well done, be specific
on compliment,
Steer them Understand the resistance to change, get the
agreement sharing the cons of the old system,
support while establishing the change
Encourage
change
Select employee who dares & like the change,
Support & guide to take more, share success story
Set up
appraisals
Appraise regularly, focus on hard facts & quantify.,
set up measurement

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Create Project Plan (1)
QAPM / Tech Lead
Prepare Project Plan
•Scope Management Plan
•Risk Management Plan
•Quality Management Plan
(QMP)
•Measurement and metrics
plan
•Communication Plan
Review of Project Plan
To be conducted on the basis
of the review checklists for
each plan. QA review
emphasis coverage of all the
mandatory process steps, use
of standard templates,
•Estimate the efforts, resource
requirement and add the
project tasks to create the
project schedule
, Review to ensure
scheduling best practices
followed, for example creation
of milestones, allocation of
resources for all tasks,
overloading of resources etc .

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Create Project Plan (1)
QAPM / Tech Lead
Joint reviewed with AVP / DM and QA – Considering Delivery
and Quality Perspective
Fix the Review Comments
Document Review comments•Fix all review comments and
send for re -review
Verification by QA
Send to the Customer for
review and approval
Baseline Project Plan & make
changes in the project schedule
•Fix all review comments
Share and discuss the plan
with the team

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Zoomed on QMP (2)
QAPM / Tech Lead
Prepare QMP
•Prepare Plan
• Identify review artifacts
• Review methodology,
• Review coverage
• Review reporting – Reporting
Templates readiness
• Review Metrics
• Events & Triggers for review
analysis by QA, e.g. Phase
end, Module completion,
Milestone achievement or
defects crossing threshold
level
Review QMP
•Review Plan
• Readiness of Artifacts
• Is review methodology
mentioned clearly - are
tools, templates and
checklists identified ?
• Is the review coverage
sufficient
• Review reporting
• Review Metrics – Are the
targets as per expectations?
• Does the project schedule
reflect the review tasks?

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Zoomed on QMP (2)
QAPM / Tech Lead
Prepare QMP
•Test Plan for UT and SI
•Test Coverage
•Test Types ( UT, SI )
•Black Box – White Box
•Automation – Junit
•Test case specification
templates
•Test data
•Test Metrics
•Events and Triggers for
review analysis by QA
Review QMP
•Test Plan for UT and SI
•Is test coverage mentioned?
•Testing types with pre & post
condition of each phase?
•Is the black box and white box
testing defined?
•Are test metrics values
defined? Are they consistent
with the Organization PCB?
•Are the test data reporting
templates identified?
•Is the test completion criteria
mentioned ?

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Review of QMP Plan (3)
QAPM / Tech Lead
Prepare QMP Plan Review of QMP Plan
Joint Review by AVP / DM and QA
Fix the Review Comments
Incorporate Review commentsFix review comments & verify
Verification by QAFix all review comments
Analyze the impact on project
schedule / efforts and change
the project schedule

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Review of QMP Plan (3)
QAPM / Tech Lead
Send the QMP plan and
changed schedule to Customer
for review and approval
Fix Review Comments
Baseline QM Plan . Share and
discuss the plan with the team
Fix the Review Comments
Joint Review of Schedule by AVP / DM and QA

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QM Plan Changes (4)
QAPM / Tech Lead
Changes suggested by the
project team & customer
Review changes
• Is there any impact on Quality
Management because of
change of scope?
• Are the changes clashing with
the execution dates?
• Are the review tasks and
Review plan document
properly updated?
Send the plan for Review
Conduct Impact Analysis and
change the plan accordingly
Follow the Review process

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UT / SI Bug Result Analysis
QA Tech Lead
(Reviewer)
PM Development
TeamAnalyze the bug Data at predefined interval
Phase end, Module completion, Milestone
Conduct Root cause analysis for the UT / SI bugs. Conduct
a brainstorming session to identify root cause.
Share RCA with development team. Conduct training.. Identify high priority
(high impact + high occurrence) causes, take preventive actions.
Conduct Analysis in next cycle& assess the impact of the preventive actions.
Share the finding with team, If impact falling short of expectations - understand
the root cases - Identify further actions with the team to improve the situation
Repeat this step during the project lifecycle
Compare the results of each phase with the Quality
Measurement targets e.g. defect density per unit,
productivity, Prepare a status report. In case of deviation
from the target numbers analyze the causes and initiate
preventive actions. Prepare a report to be submitted to the
senior management and to Customer
Creator of the
Artifacts

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AVP / DM
Monitoring of Review Status
QAPM / Tech Lead
Conduct reviews as per the plan
Conduct root cause analysis. Identify actions to avoid the
causes.
Identify the details on the reasons of delay. Identify root causes for the delay
In case of schedule slippage identify
actions to recover the delay
Make changes in the QM Plan
Send QMP & project schedule to
customer for review / approval
Fix review comments
Share & discuss the modified
plan with the team & Customer
Update project schedule
Manage changes in the review plan as per ‘QMP Changes’
procedure
Confirm action implementation
Review the impact of the
actions taken in the next
monitoring cycle
Provide a report on
effectiveness of the actions

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Review Execution
Conduct reviews as per plan
Decide the priority and plan for fixing each review
comment and assign each review comment to
resources to make modifications . Make required
changes in the project schedule, if required ( in case
more number of comments than expected)
Add Review data in PM-
Apps on Reviews conducted
and Review defects
Create Review Status Report
QA Tech Lead (Reviewer)PM
Creator of the
Artifacts
Create artifacts
like DD or Test
cases
Modify artifacts
as per the
review
comments
Change status of
review comments
in PM-Apps
Verify the changes and
close the Review
comment in PM-Apps
Monitor closure of review comments as per the plan
– Take corrective actions if deviation is identified

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ConsultingConsulting TestTest ExecutionExecution
 Diagnose existing Software Testing process
 Define and Pilot effective Verification &
Validation Process for the Organization
 Streamline & Institutionalize V&V process
 Capturing existing test cases
in their current form
(Reusability)
 Manual/ Automated Testing
 Strategize and Plan Testing activities at
organization level
 Strategize and Plan Testing activities at
Project level
 Functional (Black box/ User
Acceptance) Testing
 Integration, System Testing
 Training (Testing Process, Automation
Tools)
 Develop in-house testing competency
 Regression Testing
 Performance/Load/Stress
Testing
 Defects metrics Collection and Analysis
 Publication of Defect data Analysis
 Defect Prevention
 Reusability
Portfolio of services

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Performance Measurement
• Could be derived from AUN-QA international
standards
• Other measurements that are important for the
departments in achieving its quality
performance objectives

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Quality Action Plan
• Self Assessment Process to achieve AUN-QA
accreditation
• Follow up on specific areas ( administrative and
academic) that need improvements
• Monitoring and evaluation of progress

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Staff Engagement
• Departmental Team/committee
• Negotiation/Feedback from individual staff

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Top 5 items to achieve Q
• Quality drive across organisation- Ownership &
first time right drive culture
• Reviews – Proposal reviews by DM, process for
marking completion of the tasks using check list,
Special attention for understanding/confirming
the requirements; Brainstorming sessions,
reviews of RA & DD & SI test cases (PL), Self
review for LLD, Code, Unit test cases, testing
for developers, audits of these phases;
Framework for communication

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Top 5 items to achieve Q
• Establishing quality framework (measurement,
analysis, preventive & corrective measures,
tracking & closure and audits)
• Project Cost Estimation & proposal
• Software Planning, Tracking & Scheduling
• Requirements Management
• Development, reviews & testing
• HR & RMG framework & Project Structure –
Assigning DM/AVP for each projects & teaming
with Account managers & OSC; Education of
PM & resources
• Governance- To be scalable

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Q1 Q2 Q3 Q4
Focus on Basic
Project Mgmt, Risk
Mgmt. & Customer
Mgmt
Implementing the
learning & best
ways
Define Org. wide
Processes &
Review / Control
Awareness,
Training & Pilots
(SST, Sales,
PMPL)
Strengthen
Delivery Mgmt,
QMG, TMG, & &
coordination
Governance &
coordination
Continual
Improvement
Stringent
Implementation
of Processes &
best practices
Reorganize and
Strengthen Talent
& skilled resources
Quality Delivery Road Map
Predictable,
Repeatable,
Reliable Defined,
Managed,
Optimised
Quality Schedule
Customer
Satisfaction
Successfully
Complete Current
Projects & get
stability in
Delivery Org.
Improve
Repeatability /
Reliability in
Delivery
Organization

31. Making earth little softer
Thank You