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OBJECTIVE
Seeking the right opportunities to aspire success by meeting the right challenges
WORK EXPERIENCE
SERCO GLOBAL SERVICES – SEPTEMBER 2014 to AUGUST 2015 – SENIOR CUSTOMER REALTIONS
EXECUTIVE
This organization is a large global Business Process Outsourcing player with over 60,000
professionals across 100 delivery centers across the Americas, Europe, UK, Middle East, Africa, Asia
and Australia.
Core Areas: Dealing with all credit card queries (BARCLAYCARD) like activation of cards, missing
payments, transaction declined, dispute, frauds, rewards, lost and stolen cards, upgrades to a better
card and payment collection of card holders from the United Kingdom. First point of contact for the
customer. Identifying and resolving customer issue. Cross Selling of products and services. Updating
CRM & Data Review. Hands on experience using software’s like Triumph and Cordiant.
KIRAN HOLIDAY CONSULTANTS – AUGUST 2012 to MAY 2014 –RELATIONSHIP MANAGER AND
TOUR CO-ORDINATOR
This organization specializes in providing field trips and recreational tours to Families, Groups,
Businesses and Educational Institutions across India.
Core Areas: Hands on experience in estimation. Bookings and reservations of buses, trains and
hotels for the tour. Supervising the entire tour and responsible for the safety of students. Constant
communication while on the tour. Approaching prospective clients to expand the business. Lead
generation and Cold calling. Gathering related information and preparing estimations and
quotations for the clients. Hands on experience in using Microsoft Office for preparing estimations
and quotations. Cost Negotiations & Tour Documentation
ZENTA PRIVATE LTD – JUNE 2010 to FEBUARY 2011 – JUNIOR CUSTOMER SERVICE EXECUTIVE
This organization Delivers end-to-end, integrated BPO solutions targeted at specific market
segments within the financial services and healthcare industries, including credit card services,
mortgage processing services and more.
Core Areas: Collecting the outstanding balances from the account holders in the United States of
America for DELL Financial Services. Setting up future payments. Cancellation and wavers on fees
applied. Helping account holders maintain their credit scores.
ROYSTON ATHAIDE
Contact address: Flat No. 810, Oriental House 2, Bank Street,
Burdubai, Dubai. United Arab Emirates.
E-mail:reachroyston88@gmail.com Mobile: +971-55-4299638

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ACADEMIC QUALIFICATION
Bachelor in Commerce from St. Andrew’s College (Mumbai University), India
Year: 2009 - 2010
Higher Secondary Certification from St. Andrew’s College (Mumbai University), India
Year: 2005 - 2006
Secondary School Certification from St. Anne’s High School, India
Year: 2003 - 2004
PERSONAL ATTRIBUTES
Honest, hardworking and interest to learn as time demands, with good team spirit. Knowing my
responsibilities and prioritizing my work accordingly. Ability to learn as the situation demands.
SKILLED CERTIFICATIONS
- Certified Life Advisor (IRDA) for Bharti AXA Life Insurance (2009 – 2011, Mumbai).
COMPUTER KNOWLEDGE
MS – OFFICE 2010
MS Word
MS Excel
MS Outlook
MS PowerPoint
AWARDS AND RECOGNITIONS
- Represented the school at Maharashtra State Level Football in the year 2001-2002 (India)
- Won the employee of the month award from BARCLAYCARD for the month of January 2015.
PERSONAL INFORMATION
Date of Birth : 6th
July 1988
Religion : Roman Catholic
Nationality : Indian
Languages known : English, Hindi, Marathi, Konkani
Marital Status : Single
Passport No : G6241998
Other interest’s : Travel, Cooking, Football, Cricket, Badminton, Reading

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