This document discusses how social media and new technologies can empower citizens and transform democracy. It notes that democracy is an ongoing project that needs modernizing through tools like Twitter, which can both help coordinate grassroots efforts but also be misused by terrorists. New technologies are lowering the costs of coordination and enabling people to accomplish more through volunteer efforts like Wikipedia. However, these technologies also raise serious issues around privacy, data protection, and how governments can productively partner with companies and citizens to take advantage of emerging opportunities while mitigating risks.
9. All About Coordination Costs "We have lived in this world where little things are done for love and big things for money. Now we have Wikipedia. Suddenly big things can be done for love." — Clay Shirky
20. My Asks Find ways to PARTICIPATE directly Please open and PROTECT our data Provide SECURE access to Gov services online PARTNER with the private and civic sector
21. Roy King III Senior Business Planner Information Worker PMG| Microsoft Business Division Helping people and businesses around the world achieve their full potential. +1 (425) 538-4823 roking@microsoft.com @royking3 | @SeaGov2
Hinweis der Redaktion
When Steve told me you were having this discussion on social media, I was very excited to participate.Not only is this a topic that’s relevant to my day job, I care about this topic so much as a citizen I participated in Seattle Mayor Mike McGinn’s Gov 2.0 taskforceAt Microsoft, I concentrate on Long Range Strategy in the Information Worker PMG, the home of MS Office, SharePoint, Exchange and a few others. I collect and analyze trends that are unfolding over the next 3-5 years and help our products meet the upcoming needs of our customers and partners. While I share a few of those trends with you today, “social media” will have the biggest impact.While I’m generally an optimist who believes in the positive potential of social media, I have also become very concerned about its dark side and wanted to share some aspects that I don’t think are getting enough attention. If you don’t leave here today a little more worried about where all this “social” stuff is going, then I haven’t really done my jobI also hope you leave a little inspired too with a clearer picture of how you can participate in the amazing transformation starting to take place.I struggled a little with the title…
As I mentioned, I wanted to startle you a little, so I named my talk “when terrorists use twitter”. Little did I know that 24 hours later, Twitter would actually be attacked by a group calling themselves the Iranian Cyber Army – apparently in response to Twitter’s role in the disputed 2009 Iranian elections, where after expelling journalists and shutting down mainstream media, activists used twitter and other social media to coordinate their protests and raise global awareness of the regimes actions. It quickly became the best souce of informaiton that the US State Dept intervened and asked Twitter to delay a scheduled shut-down for maintenance so the protestors could continue getting information out. It didn’t stop there, some clever people outside of Iran started using twitter to recruit new users in DoS attacks against government servers. I can’t imagine how many teenagers, unable to vote in this country, were activeyl participating in action against foreign governments. Just a few days ago, Senator Richard Lugar wrote an article on how twitter specifically and social media in general can support democracy movements around the world. This is a good thing, but let’s not get ahead of ourselves.