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Root Cause And Corrective Action Workshop Cinci Asq 2009

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Root Cause and Corrective Action Workshop January 2009
Root Cause and Corrective Action is a five step process ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What Corrective Action means ,[object Object],[object Object],[object Object]
Typical Corrective Action request
Typical Corrective Action log
Corrective Action log 1910 1910 /12 = 160 160 Corrective Action requests per month!
Prerequisite: Quality Management System [ISO 9000 (1994)] ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],This is the way we do business to have Quality!
1. Management Responsibility ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
 
Juran’s (1960) Steering committee and action committee ,[object Object],[object Object],[object Object],[object Object],[object Object]
Classic Five step Root Cause and Corrective Action Process ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
ITCHY RASH ON GRANDKIDS ,[object Object],[object Object],[object Object],[object Object],[object Object]
Step 1. Understand the problem Step 2. Put in short term fix Step 3. Determine the Root Cause of the problem Step 4. Determine Corrective Action necessary Step 5. Verify that the Corrective Action has eliminated the Root Cause of the problem . ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Step 1. Understand the problem Step 2. Put in short term fix Step 3. Determine the Root Cause of the problem Step 4. Determine Corrective Action necessary Step 5. Verify that the Corrective Action has eliminated the Root Cause of the problem .
A Band-aid is a Fix ,[object Object],[object Object],Talked to the operator. Sorted out the bad stuff. Got the right print to the floor Re entered the right order number.
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],What RCCA is not “ Corrective Acton done _ _ _ _ _ _ _ _ _ _ _ _ _”
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Step 1. Understand the problem Step 2. Put in short term fix Step 3. Determine the Root Cause of the problem Step 4. Determine Corrective Action necessary Step 5. Verify that the Corrective Action has eliminated the Root Cause of the problem .
Found it!
[object Object],[object Object],[object Object],[object Object],[object Object],The point is to eliminate the problem FOREVER. Step 1. Understand the problem Step 2. Put in short term fix Step 3. Determine the Root Cause of the problem St ep 4. Determine Corrective Action necessary Step 5. Verify that the Corrective Action has eliminated the Root Cause of the problem .
An eight item checklist is used to determine Corrective Action ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],.
What are the solutions? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Decide on the best solution. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Make a plan ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Exactly when? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Complete the details for the plan ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Write the plan down and have a team understanding. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Management buy in is essential ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Put the correction action into action ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Remember Root Cause and Corrective Action is a five step process ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Step 5. Verify that the Corrective Action has eliminated the Root Cause of the problem
Make sure it works ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Root Cause and Corrective Action is a five step process ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object]

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Root Cause And Corrective Action Workshop Cinci Asq 2009