3. CIO's are reimagining their businesses
Becoming
customer-
obsessed
Transforming
to digital
Growing
Expectation
Of Personal,
individualized
service
Better Experiences
Rising Expectations
Enhancing customer experience
top priority
3/4decision
makers
of CxOs now look to partners who
will have an equal hand in
creating business value
60%
70
to reduce
IT costs
Would
increase
risk
and accelerate
business agility
of
%
CIOs
believe they make
better and faster tech
decisions than IT
79% of C-level executives
Risk for agility
of tech budgets
controlled by dept.
other than IT
38%
CEO priorities
engaged
employees
satisfied
customers
CxOs believe
social/digital interaction is the
new imperative
7 in 10
Connected
business platform
business
performance
best
indicator
of
New Business
Models
Efficiency & Growth
Sense/
respond
business
model
Make/sell
business
model
Ability to respond
Loss of control
Agile business
Trusted partner
CIO Situation today Growing IT Needs Path Forward
4. How do we get there? Real implications
Invites Familiar
Questions….
While Maintaining
'Current' State…
Reimagining
the Business…
Remote workers,
multiple devices
Data
Security
Aging
Investments
Workforce
Productivity
$$$
Will it work into my existing
IT and business strategy?
How do I do it?
What do I need to consider?
Where do I start?
What’s the payoff?
Becoming
customer-
obsessed
Transforming
to digital
New Business
Models
Efficiency & Growth