SlideShare ist ein Scribd-Unternehmen logo

Promoting and Retaining Next Gen Employees

•Als PPT, PDF herunterladen•
•
Rosetta Carrington Lue
Rosetta Carrington Lue

This presentation examines how the behaviors and attitudes of the latest generation to enter the workforce will affect the traditional utility. In addition, it is expected that “next gen” employees will change jobs and careers more often than the traditional utility employee will. This presentation will also look at what utilities will need to do to retain the workforce of the future.

1 von 15
DEPUTY MANAGING DIRECTOR 311 CONTACT CENTER CITY OF PHILADELPHIA ,[object Object],PROMOTING AND RETAINING NEXT GEN EMPLOYEES
Silents ( 1933-1945 ) Gen Y (1977-1998 ) Gen X (1965-1976) Baby Boomer (1946-1964) Management The Four Generations In The Workplace
Traditionalist –Individual Characteristics ,[object Object],[object Object],[object Object],[object Object],[object Object]
Traditionalist – Team Dynamics ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Boomers ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Boomers -Team Dynamics
Generation X - Individual Characteristics ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Gen Xers -Team Dynamics
Generation X ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Gen Y – The Next Dominate Generation ,[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Gen Y - Team Dynamics
The Recruiting World has Changed Traditional HR/Recruiting Emerging HR/Recruiting Reactive Focus on open positions Proactive Anticipate needs -Running ads -Posting to job boards -Searching databases -Building a talent community -Developing relationships -Development focus -Competitive intelligence Requirements: -Flexible workforce scenarios -Interactive communications Dynamic, on-going Static, One-time Requirements: -Logistics -Static workforce planning -Sourcing capability
Employee Engagement Is Critical My Job My Team My Manager Senior Leaders Engaged Employee ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],The Organization
Contact Information Rosetta Carrington Lue Deputy Managing Director City of Philadelphia [email_address] 215-686-3480 (o)
[object Object],[object Object],[object Object],[object Object],[object Object],Resources

Empfohlen

Let's Get Ready to Rumble! Managing groups and cultures when you are not in c...
Let's Get Ready to Rumble! Managing groups and cultures when you are not in c...Let's Get Ready to Rumble! Managing groups and cultures when you are not in c...
Let's Get Ready to Rumble! Managing groups and cultures when you are not in c...Career Communications Group
 
Build Yourself. Build Your Team. Build Your Business: Cultivate and Energize ...
Build Yourself. Build Your Team. Build Your Business: Cultivate and Energize ...Build Yourself. Build Your Team. Build Your Business: Cultivate and Energize ...
Build Yourself. Build Your Team. Build Your Business: Cultivate and Energize ...Career Communications Group
 
Thinking Outside the Numbers: Strategies for Finding Diverse Talent for FinTech
Thinking Outside the Numbers: Strategies for Finding Diverse Talent for FinTechThinking Outside the Numbers: Strategies for Finding Diverse Talent for FinTech
Thinking Outside the Numbers: Strategies for Finding Diverse Talent for FinTechCareer Communications Group
 
TM bio spec sheet '16
TM bio spec sheet '16TM bio spec sheet '16
TM bio spec sheet '16Teresa Marinelli
 
Hr competencies and gender v3 final
Hr competencies and gender v3 finalHr competencies and gender v3 final
Hr competencies and gender v3 finalAnurags
 
Leadership Excellence in Action- A Roadmap to Inspire and Engage People and T...
Leadership Excellence in Action- A Roadmap to Inspire and Engage People and T...Leadership Excellence in Action- A Roadmap to Inspire and Engage People and T...
Leadership Excellence in Action- A Roadmap to Inspire and Engage People and T...Career Communications Group
 
Leadership Advice for Women in Leadership Roles
Leadership Advice for Women in Leadership RolesLeadership Advice for Women in Leadership Roles
Leadership Advice for Women in Leadership RolesLucas Group
 
Leadership
LeadershipLeadership
LeadershipGurpreet Babbar
 

Empfohlen

Let's Get Ready to Rumble! Managing groups and cultures when you are not in c...
Let's Get Ready to Rumble! Managing groups and cultures when you are not in c...Let's Get Ready to Rumble! Managing groups and cultures when you are not in c...
Let's Get Ready to Rumble! Managing groups and cultures when you are not in c...Career Communications Group
 
Build Yourself. Build Your Team. Build Your Business: Cultivate and Energize ...
Build Yourself. Build Your Team. Build Your Business: Cultivate and Energize ...Build Yourself. Build Your Team. Build Your Business: Cultivate and Energize ...
Build Yourself. Build Your Team. Build Your Business: Cultivate and Energize ...Career Communications Group
 
Thinking Outside the Numbers: Strategies for Finding Diverse Talent for FinTech
Thinking Outside the Numbers: Strategies for Finding Diverse Talent for FinTechThinking Outside the Numbers: Strategies for Finding Diverse Talent for FinTech
Thinking Outside the Numbers: Strategies for Finding Diverse Talent for FinTechCareer Communications Group
 
TM bio spec sheet '16
TM bio spec sheet '16TM bio spec sheet '16
TM bio spec sheet '16Teresa Marinelli
 
Hr competencies and gender v3 final
Hr competencies and gender v3 finalHr competencies and gender v3 final
Hr competencies and gender v3 finalAnurags
 
Leadership Excellence in Action- A Roadmap to Inspire and Engage People and T...
Leadership Excellence in Action- A Roadmap to Inspire and Engage People and T...Leadership Excellence in Action- A Roadmap to Inspire and Engage People and T...
Leadership Excellence in Action- A Roadmap to Inspire and Engage People and T...Career Communications Group
 
Leadership Advice for Women in Leadership Roles
Leadership Advice for Women in Leadership RolesLeadership Advice for Women in Leadership Roles
Leadership Advice for Women in Leadership RolesLucas Group
 
Leadership
LeadershipLeadership
LeadershipGurpreet Babbar
 
32 leadership excellence
32 leadership excellence32 leadership excellence
32 leadership excellenceDr. Sunil K Longani
 
SLYP Presentation
SLYP PresentationSLYP Presentation
SLYP PresentationAdam Dickens
 
Relationship Factor In Business Sucess
Relationship Factor In Business SucessRelationship Factor In Business Sucess
Relationship Factor In Business SucessRajesh Patel
 
Entrepreneurial leadership thoery supported in business accelerator programs
Entrepreneurial leadership thoery supported in business accelerator programsEntrepreneurial leadership thoery supported in business accelerator programs
Entrepreneurial leadership thoery supported in business accelerator programsGreg Price
 
TPP Recruitment - The Journey of a Fundraiser
TPP Recruitment - The Journey of a FundraiserTPP Recruitment - The Journey of a Fundraiser
TPP Recruitment - The Journey of a FundraiserTPP Recruitment
 
People Enablement: The Value and Impact
People Enablement: The Value and Impact People Enablement: The Value and Impact
People Enablement: The Value and Impact Naba Ahmed
 
HR's Critical Role in Creating Productive and Meaningful Workplaces
HR's Critical Role in Creating Productive and Meaningful WorkplacesHR's Critical Role in Creating Productive and Meaningful Workplaces
HR's Critical Role in Creating Productive and Meaningful Workplaces★ Tony Karrer
 
The Brave New World for Talent Professionals
The Brave New World for Talent ProfessionalsThe Brave New World for Talent Professionals
The Brave New World for Talent Professionals★ Tony Karrer
 
Leading with Strengths and Values
Leading with Strengths and ValuesLeading with Strengths and Values
Leading with Strengths and ValuesA.M.(Alicia M) Morgan
 
Motivation and morale August 2015
Motivation and morale August 2015Motivation and morale August 2015
Motivation and morale August 2015Timothy Holden
 
Pegram harrison develop yourself
Pegram harrison develop yourselfPegram harrison develop yourself
Pegram harrison develop yourselfAlumni Office, University of Oxford
 
Why great leaders have a coach behind them
Why great leaders have a coach behind them Why great leaders have a coach behind them
Why great leaders have a coach behind them Ray Williams
 
2017 SouthCentral RLF flyer
2017 SouthCentral RLF flyer2017 SouthCentral RLF flyer
2017 SouthCentral RLF flyerKaren Calvert
 
Forty Under 40 Highlights
Forty Under 40 HighlightsForty Under 40 Highlights
Forty Under 40 HighlightsMark Cernese
 
2014 Women Shaping Business, Randstad Canada
2014 Women Shaping Business, Randstad Canada2014 Women Shaping Business, Randstad Canada
2014 Women Shaping Business, Randstad CanadaAlex Schmaltz
 
2015 11 05 - MRaA Team Development and Engagement Base Slides
2015 11 05 - MRaA Team Development and Engagement Base Slides2015 11 05 - MRaA Team Development and Engagement Base Slides
2015 11 05 - MRaA Team Development and Engagement Base SlidesMike Rochelle
 
Resume Timeline - Dr Ashley Miles Dec2016 - AMC version27Dec2016
Resume Timeline - Dr Ashley Miles Dec2016 - AMC version27Dec2016Resume Timeline - Dr Ashley Miles Dec2016 - AMC version27Dec2016
Resume Timeline - Dr Ashley Miles Dec2016 - AMC version27Dec2016Ashley Miles
 
Lead People, Manage Performance
Lead People, Manage PerformanceLead People, Manage Performance
Lead People, Manage PerformanceKathymuller
 
#FIRMday Manchester 2016 - Korn Ferry hay Group: 'Top performers in today's w...
#FIRMday Manchester 2016 - Korn Ferry hay Group: 'Top performers in today's w...#FIRMday Manchester 2016 - Korn Ferry hay Group: 'Top performers in today's w...
#FIRMday Manchester 2016 - Korn Ferry hay Group: 'Top performers in today's w...Emma Mirrington
 
showup_artwork
showup_artworkshowup_artwork
showup_artworkHeather Sonnen
 
Playing in the Sandbox: Effective Strategies for Managing Multi-Generational ...
Playing in the Sandbox: Effective Strategies for Managing Multi-Generational ...Playing in the Sandbox: Effective Strategies for Managing Multi-Generational ...
Playing in the Sandbox: Effective Strategies for Managing Multi-Generational ...Career Communications Group
 
Coaching Next Gen
Coaching Next GenCoaching Next Gen
Coaching Next Genmsean212
 

Weitere ähnliche Inhalte

Was ist angesagt?

Relationship Factor In Business Sucess
Relationship Factor In Business SucessRelationship Factor In Business Sucess
Relationship Factor In Business SucessRajesh Patel
 
Entrepreneurial leadership thoery supported in business accelerator programs
Entrepreneurial leadership thoery supported in business accelerator programsEntrepreneurial leadership thoery supported in business accelerator programs
Entrepreneurial leadership thoery supported in business accelerator programsGreg Price
 
TPP Recruitment - The Journey of a Fundraiser
TPP Recruitment - The Journey of a FundraiserTPP Recruitment - The Journey of a Fundraiser
TPP Recruitment - The Journey of a FundraiserTPP Recruitment
 
People Enablement: The Value and Impact
People Enablement: The Value and Impact People Enablement: The Value and Impact
People Enablement: The Value and Impact Naba Ahmed
 
HR's Critical Role in Creating Productive and Meaningful Workplaces
HR's Critical Role in Creating Productive and Meaningful WorkplacesHR's Critical Role in Creating Productive and Meaningful Workplaces
HR's Critical Role in Creating Productive and Meaningful Workplaces★ Tony Karrer
 
The Brave New World for Talent Professionals
The Brave New World for Talent ProfessionalsThe Brave New World for Talent Professionals
The Brave New World for Talent Professionals★ Tony Karrer
 
Motivation and morale August 2015
Motivation and morale August 2015Motivation and morale August 2015
Motivation and morale August 2015Timothy Holden
 
Why great leaders have a coach behind them
Why great leaders have a coach behind them Why great leaders have a coach behind them
Why great leaders have a coach behind them Ray Williams
 
2017 SouthCentral RLF flyer
2017 SouthCentral RLF flyer2017 SouthCentral RLF flyer
2017 SouthCentral RLF flyerKaren Calvert
 
Forty Under 40 Highlights
Forty Under 40 HighlightsForty Under 40 Highlights
Forty Under 40 HighlightsMark Cernese
 
2014 Women Shaping Business, Randstad Canada
2014 Women Shaping Business, Randstad Canada2014 Women Shaping Business, Randstad Canada
2014 Women Shaping Business, Randstad CanadaAlex Schmaltz
 
2015 11 05 - MRaA Team Development and Engagement Base Slides
2015 11 05 - MRaA Team Development and Engagement Base Slides2015 11 05 - MRaA Team Development and Engagement Base Slides
2015 11 05 - MRaA Team Development and Engagement Base SlidesMike Rochelle
 
Resume Timeline - Dr Ashley Miles Dec2016 - AMC version27Dec2016
Resume Timeline - Dr Ashley Miles Dec2016 - AMC version27Dec2016Resume Timeline - Dr Ashley Miles Dec2016 - AMC version27Dec2016
Resume Timeline - Dr Ashley Miles Dec2016 - AMC version27Dec2016Ashley Miles
 
Lead People, Manage Performance
Lead People, Manage PerformanceLead People, Manage Performance
Lead People, Manage PerformanceKathymuller
 
#FIRMday Manchester 2016 - Korn Ferry hay Group: 'Top performers in today's w...
#FIRMday Manchester 2016 - Korn Ferry hay Group: 'Top performers in today's w...#FIRMday Manchester 2016 - Korn Ferry hay Group: 'Top performers in today's w...
#FIRMday Manchester 2016 - Korn Ferry hay Group: 'Top performers in today's w...Emma Mirrington
 

Was ist angesagt? (20)

32 leadership excellence
32 leadership excellence32 leadership excellence
32 leadership excellence
 
SLYP Presentation
SLYP PresentationSLYP Presentation
SLYP Presentation
 
Relationship Factor In Business Sucess
Relationship Factor In Business SucessRelationship Factor In Business Sucess
Relationship Factor In Business Sucess
 
Entrepreneurial leadership thoery supported in business accelerator programs
Entrepreneurial leadership thoery supported in business accelerator programsEntrepreneurial leadership thoery supported in business accelerator programs
Entrepreneurial leadership thoery supported in business accelerator programs
 
TPP Recruitment - The Journey of a Fundraiser
TPP Recruitment - The Journey of a FundraiserTPP Recruitment - The Journey of a Fundraiser
TPP Recruitment - The Journey of a Fundraiser
 
People Enablement: The Value and Impact
People Enablement: The Value and Impact People Enablement: The Value and Impact
People Enablement: The Value and Impact
 
HR's Critical Role in Creating Productive and Meaningful Workplaces
HR's Critical Role in Creating Productive and Meaningful WorkplacesHR's Critical Role in Creating Productive and Meaningful Workplaces
HR's Critical Role in Creating Productive and Meaningful Workplaces
 
The Brave New World for Talent Professionals
The Brave New World for Talent ProfessionalsThe Brave New World for Talent Professionals
The Brave New World for Talent Professionals
 
Leading with Strengths and Values
Leading with Strengths and ValuesLeading with Strengths and Values
Leading with Strengths and Values
 
Motivation and morale August 2015
Motivation and morale August 2015Motivation and morale August 2015
Motivation and morale August 2015
 
Pegram harrison develop yourself
Pegram harrison develop yourselfPegram harrison develop yourself
Pegram harrison develop yourself
 
Why great leaders have a coach behind them
Why great leaders have a coach behind them Why great leaders have a coach behind them
Why great leaders have a coach behind them
 
2017 SouthCentral RLF flyer
2017 SouthCentral RLF flyer2017 SouthCentral RLF flyer
2017 SouthCentral RLF flyer
 
Forty Under 40 Highlights
Forty Under 40 HighlightsForty Under 40 Highlights
Forty Under 40 Highlights
 
2014 Women Shaping Business, Randstad Canada
2014 Women Shaping Business, Randstad Canada2014 Women Shaping Business, Randstad Canada
2014 Women Shaping Business, Randstad Canada
 
2015 11 05 - MRaA Team Development and Engagement Base Slides
2015 11 05 - MRaA Team Development and Engagement Base Slides2015 11 05 - MRaA Team Development and Engagement Base Slides
2015 11 05 - MRaA Team Development and Engagement Base Slides
 
Resume Timeline - Dr Ashley Miles Dec2016 - AMC version27Dec2016
Resume Timeline - Dr Ashley Miles Dec2016 - AMC version27Dec2016Resume Timeline - Dr Ashley Miles Dec2016 - AMC version27Dec2016
Resume Timeline - Dr Ashley Miles Dec2016 - AMC version27Dec2016
 
Lead People, Manage Performance
Lead People, Manage PerformanceLead People, Manage Performance
Lead People, Manage Performance
 
#FIRMday Manchester 2016 - Korn Ferry hay Group: 'Top performers in today's w...
#FIRMday Manchester 2016 - Korn Ferry hay Group: 'Top performers in today's w...#FIRMday Manchester 2016 - Korn Ferry hay Group: 'Top performers in today's w...
#FIRMday Manchester 2016 - Korn Ferry hay Group: 'Top performers in today's w...
 
showup_artwork
showup_artworkshowup_artwork
showup_artwork
 

Ähnlich wie Promoting and Retaining Next Gen Employees

Playing in the Sandbox: Effective Strategies for Managing Multi-Generational ...
Playing in the Sandbox: Effective Strategies for Managing Multi-Generational ...Playing in the Sandbox: Effective Strategies for Managing Multi-Generational ...
Playing in the Sandbox: Effective Strategies for Managing Multi-Generational ...Career Communications Group
 
Coaching Next Gen
Coaching Next GenCoaching Next Gen
Coaching Next Genmsean212
 
Generations In Workplace
Generations In WorkplaceGenerations In Workplace
Generations In WorkplaceCathy Cousear
 
Recruiting and Retaining Millennials-Multiple Generations in the workplace
Recruiting and Retaining Millennials-Multiple Generations in the workplaceRecruiting and Retaining Millennials-Multiple Generations in the workplace
Recruiting and Retaining Millennials-Multiple Generations in the workplaceAngie Salmon asalmon@eflassociates.com
 
Women at work(2.18.11)updated
Women at work(2.18.11)updatedWomen at work(2.18.11)updated
Women at work(2.18.11)updatedEXHIB-IT!
 
Women at Work - Generational Differences
Women at Work - Generational DifferencesWomen at Work - Generational Differences
Women at Work - Generational DifferencesEXHIB-IT!
 
Leveraging Every Generation for Your Bottom Line
Leveraging Every Generation for Your Bottom LineLeveraging Every Generation for Your Bottom Line
Leveraging Every Generation for Your Bottom LineEmily Davis Consulting
 
Behavioral Interviewing - Using Company Culture and Values to Make or Break a...
Behavioral Interviewing - Using Company Culture and Values to Make or Break a...Behavioral Interviewing - Using Company Culture and Values to Make or Break a...
Behavioral Interviewing - Using Company Culture and Values to Make or Break a...Joe Sommers
 
Motivating and Retaining Staff
Motivating and Retaining StaffMotivating and Retaining Staff
Motivating and Retaining StaffBillLovitt
 
City of Miami Gardens Police Sergeants
City of Miami Gardens Police SergeantsCity of Miami Gardens Police Sergeants
City of Miami Gardens Police Sergeantsguesta7dab9
 
Recommendations & Insights on Managing Gen-Y at Workplace by Deepa Mohamed, T...
Recommendations & Insights on Managing Gen-Y at Workplace by Deepa Mohamed, T...Recommendations & Insights on Managing Gen-Y at Workplace by Deepa Mohamed, T...
Recommendations & Insights on Managing Gen-Y at Workplace by Deepa Mohamed, T...CorporateShiksha
 
Keys unlocking Asian leaders potential to become Global Leaders - Jean Franco...
Keys unlocking Asian leaders potential to become Global Leaders - Jean Franco...Keys unlocking Asian leaders potential to become Global Leaders - Jean Franco...
Keys unlocking Asian leaders potential to become Global Leaders - Jean Franco...Greatness Coaching
 
MM Bagali Team Working Bagali [Compatibility Mode]
MM Bagali Team Working Bagali [Compatibility Mode]MM Bagali Team Working Bagali [Compatibility Mode]
MM Bagali Team Working Bagali [Compatibility Mode]dr m m bagali, phd in hr
 
Miami Dade Leading Winning Culture Ed.9.1.08
Miami Dade Leading Winning Culture Ed.9.1.08Miami Dade Leading Winning Culture Ed.9.1.08
Miami Dade Leading Winning Culture Ed.9.1.08guest665fc089
 
Diversity management
Diversity managementDiversity management
Diversity managementSampath
 
Managers today
Managers todayManagers today
Managers todayraza kamal
 
Generations in the workplace
Generations in the workplaceGenerations in the workplace
Generations in the workplaceDani
 
Talent Management – Harnessing the power of your team
Talent Management – Harnessing the power of your teamTalent Management – Harnessing the power of your team
Talent Management – Harnessing the power of your teamEversheds Sutherland
 

Ähnlich wie Promoting and Retaining Next Gen Employees (20)

Playing in the Sandbox: Effective Strategies for Managing Multi-Generational ...
Playing in the Sandbox: Effective Strategies for Managing Multi-Generational ...Playing in the Sandbox: Effective Strategies for Managing Multi-Generational ...
Playing in the Sandbox: Effective Strategies for Managing Multi-Generational ...
 
Coaching Next Gen
Coaching Next GenCoaching Next Gen
Coaching Next Gen
 
Generations In Workplace
Generations In WorkplaceGenerations In Workplace
Generations In Workplace
 
Recruiting and Retaining Millennials-Multiple Generations in the workplace
Recruiting and Retaining Millennials-Multiple Generations in the workplaceRecruiting and Retaining Millennials-Multiple Generations in the workplace
Recruiting and Retaining Millennials-Multiple Generations in the workplace
 
Women at work(2.18.11)updated
Women at work(2.18.11)updatedWomen at work(2.18.11)updated
Women at work(2.18.11)updated
 
Women at Work - Generational Differences
Women at Work - Generational DifferencesWomen at Work - Generational Differences
Women at Work - Generational Differences
 
Leveraging Every Generation for Your Bottom Line
Leveraging Every Generation for Your Bottom LineLeveraging Every Generation for Your Bottom Line
Leveraging Every Generation for Your Bottom Line
 
Behavioral Interviewing - Using Company Culture and Values to Make or Break a...
Behavioral Interviewing - Using Company Culture and Values to Make or Break a...Behavioral Interviewing - Using Company Culture and Values to Make or Break a...
Behavioral Interviewing - Using Company Culture and Values to Make or Break a...
 
Motivating and Retaining Staff
Motivating and Retaining StaffMotivating and Retaining Staff
Motivating and Retaining Staff
 
City of Miami Gardens Police Sergeants
City of Miami Gardens Police SergeantsCity of Miami Gardens Police Sergeants
City of Miami Gardens Police Sergeants
 
Recommendations & Insights on Managing Gen-Y at Workplace by Deepa Mohamed, T...
Recommendations & Insights on Managing Gen-Y at Workplace by Deepa Mohamed, T...Recommendations & Insights on Managing Gen-Y at Workplace by Deepa Mohamed, T...
Recommendations & Insights on Managing Gen-Y at Workplace by Deepa Mohamed, T...
 
Implementing a Talent Retention Strategy
Implementing a Talent Retention StrategyImplementing a Talent Retention Strategy
Implementing a Talent Retention Strategy
 
BFBM(10-2015) Transforming teams
BFBM(10-2015) Transforming teams BFBM(10-2015) Transforming teams
BFBM(10-2015) Transforming teams
 
Keys unlocking Asian leaders potential to become Global Leaders - Jean Franco...
Keys unlocking Asian leaders potential to become Global Leaders - Jean Franco...Keys unlocking Asian leaders potential to become Global Leaders - Jean Franco...
Keys unlocking Asian leaders potential to become Global Leaders - Jean Franco...
 
MM Bagali Team Working Bagali [Compatibility Mode]
MM Bagali Team Working Bagali [Compatibility Mode]MM Bagali Team Working Bagali [Compatibility Mode]
MM Bagali Team Working Bagali [Compatibility Mode]
 
Miami Dade Leading Winning Culture Ed.9.1.08
Miami Dade Leading Winning Culture Ed.9.1.08Miami Dade Leading Winning Culture Ed.9.1.08
Miami Dade Leading Winning Culture Ed.9.1.08
 
Diversity management
Diversity managementDiversity management
Diversity management
 
Managers today
Managers todayManagers today
Managers today
 
Generations in the workplace
Generations in the workplaceGenerations in the workplace
Generations in the workplace
 
Talent Management – Harnessing the power of your team
Talent Management – Harnessing the power of your teamTalent Management – Harnessing the power of your team
Talent Management – Harnessing the power of your team
 

Mehr von Rosetta Carrington Lue

Rosetta carrington lue_executive_career journey
Rosetta carrington lue_executive_career journeyRosetta carrington lue_executive_career journey
Rosetta carrington lue_executive_career journeyRosetta Carrington Lue
 
national311councilannouncement10-9-14-141009164704-conversion-gate01 (1)
national311councilannouncement10-9-14-141009164704-conversion-gate01 (1)national311councilannouncement10-9-14-141009164704-conversion-gate01 (1)
national311councilannouncement10-9-14-141009164704-conversion-gate01 (1)Rosetta Carrington Lue
 
Philly311 Receives Excellence in IT award for new crm solution
Philly311 Receives Excellence in IT award for new crm solutionPhilly311 Receives Excellence in IT award for new crm solution
Philly311 Receives Excellence in IT award for new crm solutionRosetta Carrington Lue
 
Philly311 receives 2015 Digital Government Achievement Award
Philly311 receives 2015 Digital Government Achievement AwardPhilly311 receives 2015 Digital Government Achievement Award
Philly311 receives 2015 Digital Government Achievement AwardRosetta Carrington Lue
 
Creating a Welcoming and Connect City: The Philadelphia Experience with Roset...
Creating a Welcoming and Connect City: The Philadelphia Experience with Roset...Creating a Welcoming and Connect City: The Philadelphia Experience with Roset...
Creating a Welcoming and Connect City: The Philadelphia Experience with Roset...Rosetta Carrington Lue
 
3 1-1 for smarter governments - City of Philadelphia 311 Business Case
3 1-1 for smarter governments - City of Philadelphia 311 Business Case3 1-1 for smarter governments - City of Philadelphia 311 Business Case
3 1-1 for smarter governments - City of Philadelphia 311 Business CaseRosetta Carrington Lue
 
Transforming City Government - A Case Study of Philly311
Transforming City Government - A Case Study of Philly311Transforming City Government - A Case Study of Philly311
Transforming City Government - A Case Study of Philly311Rosetta Carrington Lue
 
City of Philadelphia BluePrint for Customer Experience Innovation - PhillySummit
City of Philadelphia BluePrint for Customer Experience Innovation - PhillySummitCity of Philadelphia BluePrint for Customer Experience Innovation - PhillySummit
City of Philadelphia BluePrint for Customer Experience Innovation - PhillySummitRosetta Carrington Lue
 
Creation of a National 311 Executive Leaders Council Announced.
Creation of a National 311 Executive Leaders Council Announced.Creation of a National 311 Executive Leaders Council Announced.
Creation of a National 311 Executive Leaders Council Announced.Rosetta Carrington Lue
 
Customer experience transformation journey philly311 story
Customer experience transformation journey philly311 storyCustomer experience transformation journey philly311 story
Customer experience transformation journey philly311 storyRosetta Carrington Lue
 
City of Philadelphia Customer Service Officers Program Manual
City of Philadelphia Customer Service Officers Program ManualCity of Philadelphia Customer Service Officers Program Manual
City of Philadelphia Customer Service Officers Program ManualRosetta Carrington Lue
 
Government Strategic Customer Service Initiatives and Philly311 Contact Center
Government Strategic Customer Service Initiatives and Philly311 Contact CenterGovernment Strategic Customer Service Initiatives and Philly311 Contact Center
Government Strategic Customer Service Initiatives and Philly311 Contact CenterRosetta Carrington Lue
 
2013 Using Philly311 to Drive Engaging Customer Service Initiatives
2013 Using Philly311 to Drive Engaging Customer Service Initiatives2013 Using Philly311 to Drive Engaging Customer Service Initiatives
2013 Using Philly311 to Drive Engaging Customer Service InitiativesRosetta Carrington Lue
 
Leveraging Private And Public Sector Partnerships In Government Contact Centers
Leveraging Private And Public Sector Partnerships In Government Contact CentersLeveraging Private And Public Sector Partnerships In Government Contact Centers
Leveraging Private And Public Sector Partnerships In Government Contact CentersRosetta Carrington Lue
 
Creating A Center Of Excellence Philly311
Creating A Center Of Excellence Philly311Creating A Center Of Excellence Philly311
Creating A Center Of Excellence Philly311Rosetta Carrington Lue
 

Mehr von Rosetta Carrington Lue (20)

Rosetta carrington lue executive bio
Rosetta carrington lue executive bio Rosetta carrington lue executive bio
Rosetta carrington lue executive bio
 
Rosetta carrington lue_executive_career journey
Rosetta carrington lue_executive_career journeyRosetta carrington lue_executive_career journey
Rosetta carrington lue_executive_career journey
 
PEW FINAL 311 Report 030210
PEW FINAL 311 Report 030210PEW FINAL 311 Report 030210
PEW FINAL 311 Report 030210
 
national311councilannouncement10-9-14-141009164704-conversion-gate01 (1)
national311councilannouncement10-9-14-141009164704-conversion-gate01 (1)national311councilannouncement10-9-14-141009164704-conversion-gate01 (1)
national311councilannouncement10-9-14-141009164704-conversion-gate01 (1)
 
Philly311 Receives Excellence in IT award for new crm solution
Philly311 Receives Excellence in IT award for new crm solutionPhilly311 Receives Excellence in IT award for new crm solution
Philly311 Receives Excellence in IT award for new crm solution
 
Philly311 receives 2015 Digital Government Achievement Award
Philly311 receives 2015 Digital Government Achievement AwardPhilly311 receives 2015 Digital Government Achievement Award
Philly311 receives 2015 Digital Government Achievement Award
 
Creating a Welcoming and Connect City: The Philadelphia Experience with Roset...
Creating a Welcoming and Connect City: The Philadelphia Experience with Roset...Creating a Welcoming and Connect City: The Philadelphia Experience with Roset...
Creating a Welcoming and Connect City: The Philadelphia Experience with Roset...
 
3 1-1 for smarter governments - City of Philadelphia 311 Business Case
3 1-1 for smarter governments - City of Philadelphia 311 Business Case3 1-1 for smarter governments - City of Philadelphia 311 Business Case
3 1-1 for smarter governments - City of Philadelphia 311 Business Case
 
Transforming City Government - A Case Study of Philly311
Transforming City Government - A Case Study of Philly311Transforming City Government - A Case Study of Philly311
Transforming City Government - A Case Study of Philly311
 
City of Philadelphia BluePrint for Customer Experience Innovation - PhillySummit
City of Philadelphia BluePrint for Customer Experience Innovation - PhillySummitCity of Philadelphia BluePrint for Customer Experience Innovation - PhillySummit
City of Philadelphia BluePrint for Customer Experience Innovation - PhillySummit
 
The Future of Digital Services
The Future of Digital ServicesThe Future of Digital Services
The Future of Digital Services
 
Creation of a National 311 Executive Leaders Council Announced.
Creation of a National 311 Executive Leaders Council Announced.Creation of a National 311 Executive Leaders Council Announced.
Creation of a National 311 Executive Leaders Council Announced.
 
Customer experience transformation journey philly311 story
Customer experience transformation journey philly311 storyCustomer experience transformation journey philly311 story
Customer experience transformation journey philly311 story
 
City of Philadelphia Customer Service Officers Program Manual
City of Philadelphia Customer Service Officers Program ManualCity of Philadelphia Customer Service Officers Program Manual
City of Philadelphia Customer Service Officers Program Manual
 
Government Strategic Customer Service Initiatives and Philly311 Contact Center
Government Strategic Customer Service Initiatives and Philly311 Contact CenterGovernment Strategic Customer Service Initiatives and Philly311 Contact Center
Government Strategic Customer Service Initiatives and Philly311 Contact Center
 
2013 Using Philly311 to Drive Engaging Customer Service Initiatives
2013 Using Philly311 to Drive Engaging Customer Service Initiatives2013 Using Philly311 to Drive Engaging Customer Service Initiatives
2013 Using Philly311 to Drive Engaging Customer Service Initiatives
 
Philly Stat 311 Fy11 Q4 Final
Philly Stat 311 Fy11 Q4 FinalPhilly Stat 311 Fy11 Q4 Final
Philly Stat 311 Fy11 Q4 Final
 
Citizen Engagement Academy
Citizen Engagement AcademyCitizen Engagement Academy
Citizen Engagement Academy
 
Leveraging Private And Public Sector Partnerships In Government Contact Centers
Leveraging Private And Public Sector Partnerships In Government Contact CentersLeveraging Private And Public Sector Partnerships In Government Contact Centers
Leveraging Private And Public Sector Partnerships In Government Contact Centers
 
Creating A Center Of Excellence Philly311
Creating A Center Of Excellence Philly311Creating A Center Of Excellence Philly311
Creating A Center Of Excellence Philly311
 

Promoting and Retaining Next Gen Employees

  • 1.
  • 2. Silents ( 1933-1945 ) Gen Y (1977-1998 ) Gen X (1965-1976) Baby Boomer (1946-1964) Management The Four Generations In The Workplace
  • 3.
  • 4.
  • 5.
  • 6.
  • 7.
  • 8.
  • 9.
  • 10.
  • 11.
  • 12. The Recruiting World has Changed Traditional HR/Recruiting Emerging HR/Recruiting Reactive Focus on open positions Proactive Anticipate needs -Running ads -Posting to job boards -Searching databases -Building a talent community -Developing relationships -Development focus -Competitive intelligence Requirements: -Flexible workforce scenarios -Interactive communications Dynamic, on-going Static, One-time Requirements: -Logistics -Static workforce planning -Sourcing capability
  • 13.
  • 14. Contact Information Rosetta Carrington Lue Deputy Managing Director City of Philadelphia [email_address] 215-686-3480 (o)
  • 15.