A presentation by Ron Young in Bali, Indonesia to the Asian Productivity Organization study group on 'Learning Organizations

4. KM Consulting & Education Cambridge, UK KA Academy Nr Toulouse, SW France

5. www.knowledge-management-online.com

6. http://km-consulting.blogspot.com

7. “ The most important, and indeed truly unique, contribution of management in the 20 th century was the fifty-fold increase in the productivity of the manual worker in manufacturing. The most important contribution management needs to make in the 21 st century is similarly to increase the productivity of knowledge work and the knowledge worker” Peter F. Drucker

8. Progress in 30 years?

9. Learning Organizations, KM and Web 2.0?

10. Timeless Business Principles

11. Timeless Business Principles Productivity

12. Timeless Business Principles Productivity Relations

13. Timeless Business Principles Productivity Relations Quality

14. Timeless Business Principles Productivity Relations Quality Learning & Knowledge

15. Why? Productivity Relations Quality Learning and Knowledge

16. Timeless Business Principles Increase Sales

17. Timeless Business Principles Increase Sales Reduce Costs

18. Timeless Business Principles Increase Sales Reduce Costs Increase Profit/Value

19. Timeless Business Principles Increase Sales Reduce Costs Increase Value Learning and Knowledge

20. Timeless, Changeless Business Principles (Business Wisdom)

21. Timeless, Changeless Business Principles (Business Wisdom) + application of the best of the emerging and changing strategies, methods, tools and technologies

22. Timeless, Changeless Business Principles (Business Wisdom) + application of the best of the emerging and changing strategies, methods, tools and technologies = extraordinary value

23. APO KM Definition KM is an integrated approach of creating, sharing and applying knowledge to enhance organizational productivity, profitability and growth .

25. “ A competence is the efficient, effective and proper application of skills based on appropriate knowledge ”

26. The link between knowledge, skills, attitude and competencies Knowledge Skills Attitude Academic Competencies Management Source: Upside Down management Lorriman, Young, Kalinauckas McGraw Hill 1995

28. Learning Organizations and Knowledge Management? Personal learning Learning Organizations

29. KM Solutions Overview KM Executive Briefings, Master Classes and Workshops – Principles, Strategies, Processes, Practices, Methods, Tools and Technologies Stage 1 - KM Strategy Planning & KM Audit Stage 2 - Develop the K Based Organisation Stage 3 – Implement & Knowledge Asset Measurement System High level Frameworks & Knowledge Portals KM Process/Applications/Components Library Knowledge Server KM Team Roles & Responsibilities Critical K Worker skills What? Why? How? How? Who? Where? When? KM Consulting KM Systems & Tools K Worker Training KM Education

30. Learning Organizations and Knowledge Management? Personal learning Learning Organizations Organizational Knowledge Management Personal learning

31. Learning Organizations and Knowledge Management? Personal learning Learning Organizations Organizational Knowledge Management Personal learning HR Driven IT Driven

32. APO KM Framework O UTCOMES KNOWLEDGE P ROCESS A CCELERATORS People Processes Leadership Technology Quality Profitability Productivity Growth Team Capability Organizational Capability Individual Capability Learning Innovation Learning Innovation Societal Capacity Vision Mission Create Share Apply Identify Store

33. Knowledge Process, Learning & Innovation Learning Innovation Learning Innovation Create Share Apply Identify Store

34. Knowledge Processes Create Share Apply Identify Store

36. “ What key areas of learning and knowledge, if they could be much better managed, would make a big difference to achieving/exceeding our objectives over the next few years "

38. Knowledge Assets and IC

39. Knowledge Asset Management 90m ? 10m 90m 10m MA SA HA FA MA SA HA FA

40. 4 Modes of Knowledge Transfer Tacit to Explicit Explicit to Explicit Explicit to Tacit Tacit to Tacit Externalization Internalization Combination Socialization Source: The Knowledge Creating Company Nonaka & Takeuchi Knowledge Amplification

41. Creativity & Innovation Ideas & Insights Creativity

42. Creativity & Innovation Ideas & Insights Creativity Innovation Harvesting

43. Creativity & Innovation Ideas & Insights Creativity Innovation Harvesting Divergent Process Convergent Process

45. What new learnings, ideas, insights have we had today? Is this critical new knowledge for the Organisation?

46. From ‘episodic’ learning to ‘continuous learning’ From ‘episodic innovation’ to ‘continuous innovation’

48. “ The Web has radically and fundamentally changed the economics, processes and tools of knowledge"

49. Knowledge Management and Web 2.0?

50. Knowledge Portal www.eol.org

52. People & Knowledge Sharing (70% of the KM effort)

54. KM Principles - Trust Trust

55. "Trust is the lifeblood of an organization and is the highest form of human motivation. People work together most effectively when they trust each other" Stephen Covey 'The Seven Habits of Highly Effective People'

56. KM Principles - Communicate Trust Communicate

57. "Open Communications increases confidence, builds Trust, and naturally leads to a desire to co-operate and collaborate" Communication - the exchange of information Collaboration - creating synergy, shared understanding and innovating together

58. KM Principles - Learn Trust Communicate Learn

59. "Rapid Learning increases competence, builds greater Trust, and naturally leads to a desire to share"

60. KM Principles – Share Knowledge Communicate Learn Share Knowledge Trust

61. KM Principles Trust

62. KM Principles Communicate Trust

63. KM Principles Communicate Learn Trust

64. KM Principles Communicate Learn Share Trust

66. Knowledge on the Web

67. "Knowledge Management is the discipline of enabling individuals, teams and entire organisations to collectively and systematically capture, store, create, share and apply knowledge, to better achieve their objectives"

68. "Knowledge Management is the discipline of enabling individuals, teams and entire organisations to collectively and systematically capture, store, create, share and apply knowledge, to better achieve their objectives"

69. Knowledge Asset Framework Developed by the Know-Net Consortium 1998 – 2000 Enhanced by Knowledge Associates 2001

70. www.knowledge-management-online.com

72. APO KM Framework O UTCOMES KNOWLEDGE P ROCESS A CCELERATORS People Processes Leadership Technology Quality Profitability Productivity Growth Team Capability Organizational Capability Individual Capability Learning Innovation Learning Innovation Societal Capacity Vision Mission Create Share Apply Identify Store

75. APO KM Framework O UTCOMES KNOWLEDGE P ROCESS A CCELERATORS People Processes Leadership Technology Quality Profitability Productivity Growth Team Capability Organizational Capability Individual Capability Learning Innovation Learning Innovation Societal Capacity Vision Mission Create Share Apply Identify Store

77. www.knowledge-management-online.com http://km-consulting.blogspot.com [email_address]