Rokk3r Labs’ Top 3 Key Points You Need to Takeaway from Forrester’s 2012 Customer Experience Predictions.
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3 Key Points - Forrester Research 2012 Customer Experience Predictions
1. creativity. human insight. technology.
Forrester Research’s 2012 CustomerExperience Predictions
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Game changing ideas for our hyper-connected world
2. creativity. human insight. technology.
3 Key Takeaways
Forrester Research’s 2012 CustomerExperience Predictions
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3. creativity. human insight. technology.
1. Customer experience is a top concern.
To the point where it will be raised as a
strategic priority imperative by the C-level’s.
Forrester Research’s 2012 CustomerExperience Predictions
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4. creativity. human insight. technology.
2. Focus on multi-channel experiences
to avoid putting customers through multiple,
disjointed touch-points.
Forrester Research’s 2012 CustomerExperience Predictions
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5. creativity. human insight. technology.
3. Education! Education! Education!
There will be a huge focus on educating
employees in customer experience skills.
Forrester Research’s 2012 CustomerExperience Predictions
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* Small yet very filling (in a non-Carbs sort of way) portions of information that can be consumed quickly!
6. creativity. human insight. technology.
Just click to explore further!
Full report (access required) :: The shortened version
Connect With The Report’s Authors:
Kerry Bodine & Ron Rogowski
Forrester Research’s 2012 CustomerExperience Predictions
bite-sized*
* Small yet very filling (in a non-Carbs sort of way) portions of information that can be consumed quickly!
7. creativity. human insight. technology.
What do you think businesses should focus on in
2012 and beyond when it comes to customer
experience?
Connect with us to continue the conversation!
ideas@rokk3rlabs.com :: facebook.com/rokk3rlabs :: @rokk3rlabs
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10. creativity. human insight. technology.
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