More Related Content Similar to Open source crm & fixyourstreet.ie (20) Open source crm & fixyourstreet.ie1. Open Source CRM &
FixYourStreet.ie
An Introduction
David Rosney
david@targetintegration.com
+353 87 2533641
2. What is Open Source?
→Open Source = Independence
→To Customise the code
→No license fee
→Community driven
→Support of enterprise
© Target Integration Ltd
4. Terminology
FYS SugarCRM vtiger
→ Reports → Cases → Trouble Tickets
→ Comments → Notes → Comments
© Target Integration Ltd
7. Basic Features Set
→Fetching Reported Reports from FYS and
putting it in CRM
→Selectively pushing updates on reports
from CRM to FYS
→Updating CRM with comments from FYS
© Target Integration Ltd
8. Other Features
→Send email on receiving new report in CRM
→Send email to the relevant individual/ contact on
report update
→Provide reports on the performance of helpdesk
→Web based and hence operating system agnostic
→No client software installation and maintenance
→Can be integrated with existing authentication
Server (LDAP/Active Directory)
© Target Integration Ltd
9. More Information
→For more information contact
→David Rosney, Business Development Manager
Target Integration Ltd
david@targetintegration.com
+353 87 2533641
+353 1 886 5684
© Target Integration Ltd