IQPC's Global Process Excellence Event Show Guide with 12th Annual Lean Six Sigma Event. BPM Summit and Process Excellence Awards

1. Presented by: In conjunction with:
Where the Business Process Excellence
Community Shapes Its Future
17th – 20th January 2011
Buena Vista Palace Hotel & Spa, Orlando FL
OFFICIAL2011SHOWGUIDE
WEB: www.LeanSixSigmaSummit.com
& www.BPM-Summit.com
TEL: +1 646-378-6026 or
TOLL FREE TEL: +1 800-882-8684
FAX: +1 646-378-6025
EMAIL: enquire@iqpc.co.uk
1 Week, 2 Summits:
Shaping a shared vision for Lean, Six Sigma & BPM
Platinum Sponsor

2. 2 www.LeanSixSigmaSummit.com • www.BPM-Summit.com
IT’S FUTURE IN THE MAKING – make sure you’re part of it
For the first time in history Profit Through
Process Week brings together everything
your 2011 organizational transformation
team could need to accelerate and progress
complete Process and Business
Transformation. By bringing together 3 key
industry events, the week provides a
unique shared community working towards
one goal: To plot a common course for
competitiveness and heightened
performance through Business Process
Optimization
So how does the
Profit Through
Process Week work?
Profit Through Process Week is the only industry
meeting to give you the big picture ideologies driving
industry change, as well as the specific tools and
strategies to perfect your deployment. Through the
unique meeting set up, attendees can now participate
in visionary shared content and solutions, as well as
tailor make their week’s learning to their maturity in the
industry.
A standard pass to the Profit Through Process
Week covers shared content & access to:
✔ Evening Networking package (including awards
dinner)
✔ North American Process Excellence Awards
✔ Process Excellence Solutions Hall
✔ Live Technology and solution demonstration area
✔ Visionary keynote sessions
Attendees should then select their workshops
and content specific sessions from the 2
onsite summits based on critical business
needs and personal scope of responsibility:
• 12th Annual Lean Six Sigma & Process
Improvement Week
• 18th Annual Next Generation BPM Summit – co-
hosted by IQPC & BP Group
• Corporate Leaders Boardroom (VIP access by
invitation or application only)
It’s the perfect way to ensure that the entirety of your
Process Excellence team is on the same page. Pricing
packages are designed to encourage you to bring those
responsible for each area of development:
• Team discounts for 3 or more can be arranged for
attendees across separate aspects of the Profit
Through process meeting
Phone an IQPC registration representative and
tailor your packages to your learning and
development needs on +1 800-882-8684 for
outside the US +1 646-378-6026
It’s truly where the future landscape will be shaped – and here’s how!
A unique face-to-face network of over 800 experts on the front-line in process optimization
The chance to harness the knowledge and experience from the most inspirational leaders from across
the Lean, Six Sigma & BPM communities
Shaping the ideas of the future: Visionary panels that address the opportunities of tomorrow, not
the problems of yesterday
The matchless chance to connect the dots between the Process Excellence landscapes and to make
sure your leadership teams are positioned to drive excellence at all levels within the business

3. 3TEL: +1 646-378-6026 • TOLL FREE TEL: +1 800-882-8684 • FAX: +1 646-378-6025 • EMAIL: enquire@iqpc.co.uk
Profit through Process
Week Agenda-at-a-glance
Profit Through Process Week Thought Leadership Plenaries
Speed Networking Technology Demonstrations
Workshops Workshops Judging Interviews
For Process
Excellence Awards
Local Association
Meetings
Email
Enquire@Iqpc.Co.Uk To
Register Your Interest Is
Hosting Or Attending A
Meeting
Technology
Demonstrations
Workshops Workshops Judging Interviews
For Process
Excellence Awards
Local Association
Meetings
Email
Enquire@Iqpc.Co.Uk To
Register Your Interest Is
Hosting Or Attending A
Meeting
Choice Of Track
Session By Maturity
Track Sessions Corporate Leaders
Boardroom
(By Application Only)
Local Association
Meetings
Email
Enquire@Iqpc.Co.Uk To
Register Your Interest Is
Hosting Or Attending A
Meeting
Choice Of
Track Session
By Maturity
Track Sessions Local Association
Meetings
Email
Enquire@Iqpc.Co.Uk
To Register Your
Interest Is Hosting Or
Attending A Meeting
Lean Leaders
Meeting
Disney Field
Experience
White Belt Training
day
Profit Through Process Week Welcome Reception
DAY 1 - Monday, 17 January 2011
DAY 3 - Wednesday, 19 January 2011
DAY 4 - Thursday, 20 January 2011
DAY 2 - Tuesday, 18 January 2011
How to navigate Profit Through Process Week
Profit Through Process
Solutions Hall
Shared Lean Six Sigma
& BPM Summit Sessions
Lean Six Sigma Summit
only sessions
Next Generation BPM
Summit only sessions
Corporate Leaders
Boardroom
Process Excellence
Awards Judging Day
Local Association
Meetings
Networking package
Post Conference focus
groups
(Please register separately)
Speed Networking
Profit Through Process Week Thought Leadership Plenaries
Book Signing & Technology Demonstrations (Coffee)
Profit Through Process Week Thought Leadership Plenaries
Technology Demonstrations (Lunch)
Opening of the Profit through Process Solutions Hall
Technology Demonstrations (Coffee)
Awards Ceremony & Gala Dinner
Technology
Demonstrations
Technology Demonstrations
Technology
Demonstrations
Profit Through Process Week Meeting Summary From Lean Six Sigma
& BPM Summit
Close Of Exhibition Hall & Drinks Reception
Choice Of Track
Session By Maturity
Track Sessions Corporate Leaders
Boardroom
(By Application Only)
Local Association
Meetings
Email
Enquire@Iqpc.Co.Uk To
Register Your Interest Is
Hosting Or Attending A
Meeting
Technology Demonstrations
Profit Through Process Week Thought
Leadership Plenaries
Book Signing & Technology
Demonstrations (Coffee)
Profit Through Process Week Thought
Leadership Plenaries
Choice Of
Track Session
By Maturity
Track Sessions Local Association
Meetings
Email
Enquire@Iqpc.Co.Uk
To Register Your
Interest Is Hosting Or
Attending A Meeting

4. What’s the Difference
Between the Two Summits?
Now in its 12th year IQPC's Lean Six Sigma & Process Improvement Summit is
the original, largest and most recommended Process Improvement event of the year.
Through the mixture of visionary thought-leadership and practical techniques for
embedding Lean Six Sigma thinking within the business, the Summit provides essential
guidance on future industry evolutions as well and the critical strategies to help you
make the journey.
Structured by program experience, you’ll find something for every level of
Lean and Six Sigma maturities:
• 0-3 years: Launching Process Excellence
• 3-6 years: Driving mid-life Business Results
• 6 years +: The Future Improvement Board
Meet and share Lean strategies with:
• Chief Quality Officers
• SVP/VPs Operations
• VPs & Heads of Lean Six Sigma
• Directors Lean programs
• Managers Process Excellence
• MBBs
• Black Belts
Just pick which track is most relevant for your program’s stage of development to
ensure you take away maximum value from the Lean Six Sigma & Process Improvement
Summit and accelerate your program ROI in 2011.
Unlike other BPM meetings the Next Generation BPM Summit goes beyond the
technologies and standard BPM frameworks to focus on accelerating business delivery,
achieving optimum global operations performance and achieving capturing successful
outcomes.
Based around the combination of BPM thinking and the Outside-In approach the
Summit bridges the gap between IT and operational delivery. As such the content is
designed to take customer facing BPM strategies to a whole new level and give you
and your BPM teams the knowledge you need to achieve true enterprise-wide
business process transformation.
Structured by experience levels in Outside-In and BPM as well as the most
critical market issues of today take your pick from 3 primary content tracks:
• Concepts of Outside-In & advanced BPM
• Critical Market Issues
• Next generation Business Process Excellence Strategies
It’s the perfect change for strategic BPM leaders to discuss the next evolution
of BPM strategies with you industry peers including:
• CIOs & COOs
• VPs & Directors Business Process Management
• Directors Enterprise Architecture
• Directors IT
• Process & business analysts
Jointly hosted by Six Sigma IQ and BPGroup.org, one of the largest online
communities for BPM thinking globally it’s the one meeting that will truly address the
biggest BPM challenges and focus on strategic business outcomes.
Advanced BPM: How do the world’s
most successful companies address the
challenges of the 21st Century?
And if you work across both Lean Six Sigma & BPM – then simply upgrade your event registration by $100 per person
for access into both Summits. Email enquire@iqpc.co.uk for more information.
Accelerating Recovery: Transforming Business
Results through Lean, Six Sigma & Process
Optimization
4 www.LeanSixSigmaSummit.com • www.BPM-Summit.com
“A fantastic opportunity to network with peers & listen to
different approaches to common issues” - Bank of New York Mellon
"I was out of the network – one event and I feel I am
back in it and connected." - Lloyds Register
In conjunction with:
Get a flavour for what all the fuss is about: Watch last year’s Summit video
online at www.LeanSixSigmaSummit.com

5. 2011 Award categories include
Closing Date: October 15, 2010
Awards Ceremony: January 18, 2011, Buena Vista Palace Hotel & Spa, Orlando, FL
IQPC's industry renowned Process Excellence awards are the ideal way to publicly benchmark
and recognize your Process Excellence business results as well as motivate and renew passion
within your organizational team. Like no other award program, it's for the community,
judged by the community, so what better way to put your improvement program back on
your CEO's agenda and elevate your company's profile in 2011?
2011 Process Excellence Awards:
The Americas
"Applying for several years and then winning the
award was very satisfying. We appreciated and
utilized the feedback that we received in the
various categories to improve our approach and
projects. The whole process really mobilized our
organization and motivated us to improve even
more than our plan. The final recognition that we
received had an energizing effect at all levels of
the organization that more effectively engaged
both our employees as well as our leadership
team." - Chuck Aubrey, 2010 Winner of Best
Process Improvement Project in Manufacturing,
small-midsize
Unparalleled Networking Opportunities at the Profit Through Process Week Include:
17th January: Profit Through Process Meet & Great
Your first chance to meet, relax and swap Process Excellence stories with your peers from across
the full Profit Through Process Week. Festivities will kick start at 7pm at a secret location and
are designed to create a fun and relaxed networking atmosphere (transport provided).
18th January: 2011 Process Excellence Awards
7.00: Pre-awards drinks reception
7.30: Awards Ceremony & Gala Dinner: Enjoy a delicious 3 course meal and surprise
entertainment whilst you wait in anticipation for the award winners to be announced.
Please note all those wishing to attend the awards ceremony must register in advance for the
full networking package as places are limited. Please see pricing table for more information.
Profit Through Process Solution Hall
Don’t miss the chance to visit the new interactive Profit Through Process Week Solutions Hall
running from days 1-3. With shared networking and demonstrations across both Summit
and FREE FOR EVERYONE the Solutions Hall is the perfect networking opportunity. (See next
page for more information…)
INDIVIDUAL AWARDS
• Deployment Leader of the Year
• Master Black Belt of the Year
PROGRAM AWARDS
• Best Process Improvement Program
• Best Start-Up Process Improvement Program
• NEW FOR 2011: Best BPM Program
• NEW FOR 2011: Best BPO-based Process Improvement Program
PROJECT AWARDS
• Best Process Improvement Project in Manufacturing
(sub categories for small & large organizations)
• Best Process Improvement Project in Service & Transaction
(sub categories for small and large organizations)
• Best Project Contributing to Innovation
• Best Process Improvement Project Under 90 Days
(recommended for Lean projects)
• Best Green Process Improvement Project
• NEW FOR 2011: Best BPM project
Log onto http://www.processexcellenceawards.com/
to find out more about how to enter, the judging
process, awards criteria & applications, and the
prestigious judging panel.
5TEL: +1 646-378-6026 • TOLL FREE TEL: +1 800-882-8684 • FAX: +1 646-378-6025 • EMAIL: enquire@iqpc.co.uk

6. The Profit Through Process Week Solutions
Hall is the perfect place to get face time with
the community’s most respected and
innovative solutions providers.
✔ 2011 PI Visionary Council
✔ High Velocity Edge: Stephen Spear talk on how to drive business competitiveness
✔ The Chain of Excellence: Disney share their tips for success
✔ Outside-In: Revolutionary customer thinking strategies for the next generation of
Business Process Management
✔ Lean vs. Six Sigma – the big debate LIVE at Profit Through Process Week!
✔ The State of the Industry: Industry highlights and feedback from Six Sigma &
Process Excellence IQ’s global network & the BP Group Community
Log onto www.LeanSixSigmaSummit.com for more information
Want to know the future of Process Excellence? Then join us for visionary thought leadership sessions:
FREE PASSES AVAILABLE FORSOLUTIONS HALL ONLY –REGISTER FOR YOUR FREEPASS TODAY ONENQUIRE@IQPC.CO.UK
What will I find in the Profit
Through Process Week Solutions Hall?
6 www.LeanSixSigmaSummit.com • www.BPM-Summit.com
Taking place in the solutions hall for 2011 you’ll find:
• Access to over 50 leading Lean, Six Sigma
& BPM solutions providers: 2011’s
solutions hall will be signposted with two
sections for each Summit, the BPM Summit
and the Lean Six Sigma Summit. With access
to both sections open to all attendees there’s
guaranteed to be more choice than ever
before to help expand your Process Excellence
horizons.
• 15+ innovative technology
demonstrations: Want to see the hottest
technology and solutions on the block? Then
make sure you take time out to see some of
the 2011 solutions demonstrations –
everything from the latest statistical software
upgrades, to e-learning solutions to process
mapping software and more, it’s your chance
to try before you buy!
• The Process Excellence Personal
Development Fair: With many businesses
ramping up recruitment efforts over the next
12 months, this is the perfect chance to find
the perfect candidates to take your program
forward or find that new job that you’ve
been looking for. So if you’re looking to
recruit or scope for job opportunities, email
us today for more information about career
and personal development fair
opportunities.
• VIP networking space: If you’re an event
VIP, take the chance to sit back, relax and
ponder your learnings in the exclusive VIP
area. Access available to speakers, judges
and corporate leaders.
• Refreshments & informal community
networking spaces: Take time out from
the sessions to talk and share ideas with
your new found peers in some of the
solutions hall informal seating areas
• Internet access: Don’t get behind on your
emails – spend five minutes online with the
free solutions hall internet access
• Keynote book signings: Pick up an
exclusive copy of 2011 keynote books
• Process Excellence book store: Your one
stop shop to pick up the latest in Process
Excellence literature, designed to inject
fresh ideas and strategies into your
deployment team
Corporate Leaders BoardroomCorporate Leaders Boardroom
18th January: Registration limited
to 30 SVP, C-level leaders and
Corporate Process Excellence
Leaders.
Accessible only by personal
invitation, the Corporate Leaders
Boardroom will meet on the 18th
January for a private meeting
surrounding the strategic
development of Business Process
Excellence. Hosted by 3 Corporate
Leaders for Process Excellence,
the meeting provides a flexible
and informal agenda driven by
you, the corporate leadership.
Meeting includes: Full VIP access
into Corporate Leaders Boardroom
discussions, breakfast, private
lunch, evening champagne
reception and a strategic focus
group with guest leadership
speaker, all for $300 per person
Entrance criteria for Corporate Leaders
is in-line with the following business
remits:
• Corporate program leader for Process
Excellence
• SVP Operations or Process Excellence
• CXOs & MDs of business divisions
• Chief Quality Officer or VP Quality
• CIO
• COO
To request an invitation email
enquire@iqpc.co.uk. Places will be
allocated on a first come first served basis.

7. Profit through Process Week
Champions
Steve Degnan Schmidt
Director Strategic Enablement
Allstate
Tonja Summit
SVP Enterprise Planning & Strategic
Initiatives
Wachovia – Wells Fargo
Nancy Case
Six Sigma Learning & Development
MBB
Paypal
Diane Francisco
Ph.D, Certified MBB, Director of
Client Solutions, Strategic Partnering
and Integrated Drug Development
Covance
Chuck Aubrey
VP Process Management & LSS
Anderson Pharmaceutical
Packaging
Dan Lachica
Managing Director, Electronics
Division, First Philippine Electric
Corporation & President
First Philec Solar Corporation
Greg Eads
Shared Services MBB
BlueCrossShields of Florida
JD Rapp
Global Director BPM &
Organizational Capabilities
Whirlpool Corporation
Rod Hill
MBB
JEA
John Douglas
VP Six Sigma
Hess
Richard Lam
Lean Six Sigma
Deployment Leaders
BMO Financial
Mark Fendley
Continuous
Improvement Director
BMW
John Murphy
Assistant VP Process
Excellence
CSX Transportation
Steve Towers
CEO & Founder
BP Group
Doug Saarela
Industrial Engineer
Crowley Marine
Tiran Degan
Director, Engagement
Leader Strategic Initiatives &
Analysis
NBC Universal
Charles Bennett, VP Commercial Delivery & Operations, BP Group
Erika Westbay, Program Director BPM, The Nature Conservancy
Mark Barnett, SVP, Process Design Manager, Bank of America Home Loans & Insurance
David Mottershead, Group Manager (ANZ) & member BP Group Advisory Board
John Corr, Chairman Financial Services SIG, BP Group
Craig Reid, Author, Process Ninja
7TEL: +1 646-378-6026 • TOLL FREE TEL: +1 800-882-8684 • FAX: +1 646-378-6025 • EMAIL: enquire@iqpc.co.uk
2011 Process Excellence Awards Judges & Advisory Board:
Sponsors &
Exhibitors:
BPM Summit Advisory Board: Confirmed keynote speakers:
Steve Towers
CEO & Founder
BP Group
Stephen Spear
Author
High Velocity Edge
& Blog: Chasing The
Rabbit
Jim Cosco
VP & Chief
Quality Officer
Motorola
Home Products
Disney Institute: Learn from the experts in Customer Experience
For speaker updates visit www.LeanSixSigmaSummit.com
Megan James
Event Director & Advisory Board Member
Six Sigma & Process Excellence IQ
Platinum Sponsor

8. Registration Information
PROFIT THROUGH PROCESS WEEK REGISTRATION PACKAGES
Some package options are optional attendance. If you do not wish to take part in the following booking options then let us know upon
registration for cost price to discounted from your total registration fee:
• Networking (Day 1 Drinks Reception & Day
2 Awards Dinner) – Registration fee will be
reduced by $100
• Audio recordings of the Summit sessions on
days 18th – 19th January – Registration fee
will be reduced by $299
• Day 1 workshops – Registration fee will be
reduced by $398
TEAMS OF 4-6 with senior leader (decision maker/c-suite) attending 40% off standard prices
TEAMS OF 4-6 without senior leader (decision maker/c-suite) attending 20% off standard prices
TEAMS OF 7+ with senior leader (decision maker/c-suite) attending 50% off standard prices
TEAMS OF 7+ without senior leader (decision maker/c-suite) attending 30% off standard prices
SAVE $1600 on
the full package price
when you book & pay
before 27th August 2010
– that’s only $1596**
Lean Six Sigma &
Process Improvement BPM Summit Solution Hall
Summit package package Only package
$3196 +VAT* $3196 +VAT* FREE
Plenary sessions (Days 1-3) ✔ ✔
Day 1 Workshops (L6S or BPM) ✔ ✔
Lean Six Sigma & Process Improvement
✔ $100 +VAT*
Summit sessions (Days 2 & 3)
BPM Summit sessions (Days 2 & 3) $100 +VAT* ✔
Corporate Leaders Boardroom (Day 2) $300 +VAT* $300 +VAT* $300 +VAT*
Post Conference focus groups (Day 4) $999 +VAT* $999 +VAT* $999 +VAT*
Exhibition Hall (Open days 1-3) ✔ ✔ ✔
Technology demonstrations (Days 1-3) ✔ ✔ ✔
Speed Networking ✔ ✔ ✔
Networking (Day 1 Drinks Reception
& Day 2 Awards Dinner)
✔ ✔ $200 +VAT*
Conference Audio Recordings ✔ ✔ $299 +VAT*
Register today at www.LeanSixSigmaSummit.com or www.BPM-Summit.com
**Team Pricing: Best suited to teams of practitioners registering with or without senior leaders at any given time, percentage
discounts per team booking.
Lean Six Sigma & Process Improvement Summit package or BPM Summit package
END USER PRACTIONER PRICING ONLY
From USA: Freephone: +1 800-882-8684 or +1 646-378-6026
From Rest of World: +44 (0)20 7368 9300
From USA: Fax: +1 646-378-6025
From Rest of World: Fax: +44 (0)20 7368 9301
Post: your booking form to:
IQPC, 535 5th Avenue, 8th Floor, New York, NY 10017 • IQPC, 15-19 Britten
Street, London, SW3 3QL
Online: www.LeanSixSigmaSummit.com or www.BPM-Summit.com
Email: enquire@iqpc.co.uk
* All registrations from companies operating outside the US will be subject to 17.5 UK VAT
Registration #: GB 799 2259 67
No Delegate Solution Provider Pricing available – for solution provider package please
call the business development team on +44(0)2073689500 or email
sponsorship@iqpc.co.uk
** To qualify for discounts, bookings must be received with payment by close of business on the
discount deadline specified. Only one discount/offer applicable per person. Registration fee
includes conference documentation, lunch and refreshments. Please Note: An individual may only
utilize one form of discount per registration. Please determine the maximum discount you may
qualify for prior to registration. (Please add 6% sales tax if you are a Connecticut resident or a re
employed in the state of Connecticut). To qualify for discounts, payment must be made with
bookings by the deadline date. All team members must register at the same time to receive the
discount. Team discounts are applicable to standard price and are not available on the evening
networking package. Existing customers may not receive any form of discount or offer
retrospectively.
CANCELLATIONS & SUBSCRIPTIONS: PAYMENT is due in full upon completion and return of the
registration form. Due to limited conference space we advise early registration and payment by
credit card to avoid disappointment. Your registration will not be confirmed until payment is
received. Admission to the conference will be refused if payment has not been received. Payment
of invoices by means other than by credit card, or purchase order (UK Plc and government bodies
only) will be subject to a $99 invoicing fee.
CANCELLATION AND SUBSTITUTION POLICY: IQPC Cancellation, Postponement and
Substitution Policy: You may substitute delegates at any time by providing reasonable advance
notice to IQPC. For any cancellations received in writing not less than eight (8) days prior to the
conference, you will receive a 90% credit to be used at another IQPC conference which must
occur within one year from the date of issuance of such credit. An administration fee of 10% of
the contract fee will be retained by IQPC for all permitted cancellations. No credit will be issued for
any cancellations occurring within seven (7) days (inclusive) of the conference. In the event that
IQPC cancels an event for any reason, you will receive a credit for 100% of the contract fee paid.
You may use this credit for another IQPC event to be mutually agreed with IQPC, which must
occur within one year from the date of cancellation. In the event that IQPC postpones an event for
any reason and the delegate is unable or unwilling to attend in on the rescheduled date, you will
receive a credit for 100% of the contract fee paid. You may use this credit for another IQPC event
to be mutually agreed with IQPC, which must occur within one year from the date of
postponement. Except as specified above, no credits will be issued for cancellations. There are no
refunds given under any circumstances. IQPC is not responsible for any loss or damage as a result
of a substitution, alteration or ancellation/postponement of an event. IQPC shall assume no liability
whatsoever in the event this conference is cancelled, rescheduled or postponed due to a fortuitous
event, Act of God, unforeseen occurrence or any other event that renders performance of this
conference impracticable, illegal or impossible. For purposes of this clause, a fortuitous event shall
include, but not be limited to: war, fire, labour strike, extreme weather or other emergency. Please
note that while speakers and topics were confirmed at the time of publishing, circumstances
beyond the control of the organizers may necessitate substitutions, alterations or cancellations of
the speakers and/or topics. As such, IQPC reserves the right to alter or modify the advertised
speakers and/or topics if necessary without any liability to you whatsoever. Any substitutions or
alterations will be updated on our web page as soon as possible.
SPEAKER CHANGES: Occasionally it is necessary for reasons beyond our control to alter the
content and timing of the programme or the identity of the speakers.
DATA PROTECTION: Personal data is gathered in accordance with the Data Protection Act 1998.
Your details may be passed to other companies who wish to communicate with you offers related
to your business activities. If you do not wish to receive? Please do not pass my information to any
third party ©IQPC Ltd. 2008 UK VAT registration no. GB 799 2259 67
Cut off date 1 – 27/08/2010 $1596 (Save $1600)
Cut off date 2 – 24/09/2010 $1996 ( Save $1200)
Cut off date 3 – 29/10/2010 $2396 (Save $800)
OR
Early Booking Discounts**
How do I Register?