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Effective Listening Skills and Techniques

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Robin Rausch
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Chapter 5 Listening
How We Listen ,[object Object],[object Object],[object Object],[object Object],[object Object]
The Listening Process ,[object Object],[object Object],[object Object],[object Object],[object Object]
Personal Listening Preferences ,[object Object],[object Object],[object Object],[object Object]
Why We Listen – Based on situation ,[object Object],[object Object],[object Object],[object Object],[object Object]
By the Numbers ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Listening Challenges ,[object Object],[object Object],[object Object]
Listening Challenges ,[object Object],[object Object],[object Object],[object Object],[object Object]
Listening Challenges ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Characteristics of Supportive Listeners ,[object Object]

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Effective Listening Skills and Techniques

Hinweis der Redaktion

  1. Listening Exercise   OBJECTIVE: To demonstrate the importance of common perspectives of listener/speaker in sharing instruction.   PROCEDURE: Participants are placed so they don't see what each other are doing. Give them an 8 1/2 x 11 sheet of paper. Ask them to fold the paper in half. Now have them tear off the upper left-hand corner. Now have them fold the paper in half again and have them tear off the lower right-hand corner. Now fold the paper in half again and tear off the upper and lower left-hand corner. Now unfold the paper and compare.   Ask questions: Why are the results different? What questions should have been asked during the instructions?
  2. Seven teams One talker One receiver Two observers