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An 8-minute presentation on a new way of
looking at conflict in work settings.
Welcome
Conflict
Intelligence

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ICCCR
International Center
for Cooperation and Conflict Resolution
Teachers College, Columbia University
An internationally renowned
center for research, training,
and teaching about conflict
resolution.
Founded in 1986 by Morton
Deutsch, widely regarded as
a pioneering leader of conflict
resolution theory.

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Has worked with organizations such as:
• The United Nations
• U.S. Military Academy at West Point
• NYC Dept. of Education
• The U.S. State Department
• League of American Orchestras
• Fortune Society of NY
• Citibank
• IBM
ICCCR
• Affiliates in Poland, Basque, Germany, Hong Kong & Japan
International Center for
Cooperation & Conflict Resolution

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Robert Ferguson
Instructor, International
Center for Cooperation and
Conflict Resolution
Peter Coleman
Director, International
Center for Cooperation and
Conflict Resolution

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The Problem
• Conflicts at work are challenging
enough between peers.
• But when power is unequal, such as
between a boss and subordinate,
traditional conflict resolution methods
often fail.

6. • Managers spend 30-40% of their time dealing with
conflict−−but get stuck using the same conflict
resolution tactics again and again−−without success.
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• Often, those in high-power lose. That’s right. They
lose. They don’t achieve their goals or create value.
• Conflicts can choke an organization. The powerful get
frustrated or dictatorial. The powerless lose their
motivation and respect for leadership.
The Cost

7. • Leadership failures. Organizational failures.
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• Erosion of teamwork.
• Increased stress-related illness and sabotage.
• Less honesty, less innovation.
• Power differences are seldom addressed in conflict
resolution training. (It’s a dirty little secret. )
The Cost

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In short . . .

9. The Solution
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IQCIQ

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CIQ Skills

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You can get people who report to
you . . .
• To disagree with you
• To ask tough questions
• To think for themselves
• To offer innovative ideas
CIQ Skills
• To take appropriate risks

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CIQ Skills

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CIQ Skills

14. What is CIQ Training?
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We have designed a comprehensive, well-
organized approach:
3. Techniques for implementing strategies
1. A system for analyzing conflicts and
power dynamics
2. Methods for choosing the right strategy
(or combination) for any given conflict

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CIQ Training Event
Conflict Intelligence:
Harnessing the Power of Conflict and
Influence at Work
May 23rd & 24th
2013
New York City

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Your Will Learn
The Top Ten Conflict-Power Traps in Organizations: Why
managers get stuck using the same conflict tactics repeatedly,
even when they often fail.
The Mathematics of Emotions and Conflict: How emotions
“pool” in work relationships and set the stage for either useful or
disastrous conflicts.
Your Personal CIQ Profile: An individualized report detailing your
tendencies, strengths and challenges for navigating power and
conflict at work.

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But wait!
There’s more!

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Your Will Also Learn
The Seven Strategies of Conflict Intelligence: How to increase
your repertoire of artful strategies and tactics for conflict
management up, down and across the hierarchies of power at
work.
How to Increase Your Adaptivity: How to get unstuck from
habits of mind and action and learn to become more agile and
adaptive in addressing the many different kinds of conflict we face
daily at work.
The CIQ Planning Framework: For preparing adaptively for
important negotiations and conflict management processes
The When-All-Else-Fails Strategy: What to do when even being
adaptive doesn’t work.

19. Methods of Instruction
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• The Online CIQ Assessment Tool
• Additional questionnaires for self-assessment
• Creative interactive exercises
• Self-assessment
• Skills practice
• Role-playing for further skill development
• Group discussions
• Extensive handouts for future reference and
continued learning
• Film clips to illustrate ideas

20. 2-Day Experiential Workshop
Conflict Intelligence (CIQ):
Harnessing the Power of Conflict and Influence at Work
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Workshop Dates
May 23-24, 2013
Location
Teachers College, Columbia University
New York, NY
Your investment:
$2,900 per participant
For more information or to register:
Call: 212-678-8311 Email: ContinuingEducation@tc.edu
Fax: 212-678-3749 Visit: www.ConflictIntelligence.org
Ask about the TC Discount