Airbus Military Services Update: May 2012
These slides were presented during the Trade Media 2012 event held at Madrid, Spain and Toulouse, France in May 2012.
The presentation was provided by Philippe Galland, Head of Customer Services for Airbus Military.
A key element of the EADS approach for the next few years is to expand the service offerings and segment within the company. Airbus Military and its services approach is a clear key element of this effort.
A key element of the presentation was to look at key elements of what AM calls the FIIS or Full Integrated In-Service Approach. Other service offerings and prospects were examined and discussed as well.
3. Services Strategy Reminder
• Technical Publications Depth
Maintenance Forward
• Training Services Maintenance
• Technical Support Supply Chain
Management
• Spare Parts, Material Support
Fleet
• Configuration management and continuous Management
airworthiness
1990’s Today Future
PSS FISS FISS Mission
MRO Services
Mission
Fleet Operations Training
Worldwide
Operate
Engineering Services Customer’s deployment
Mission
Advanced Logistics Aircrew &
Mission
PBH Services Planning and
Resource
Management
Operations
Product Support & Services Full In-Service Support
Ensure sustainable & profitable growth
4. FISS Model Approach
• To obtain best operational performance and benefit from an integrated
service focused on customer needs
• Pay by the hour service including different packages, from spare parts
availability (FISS Material) to a Mission availability (FISS Mission)
Key advantages
Customer focus on their business
Fixed budget
Spare part availability guaranteed FISS = Fixed Budgeting +
Fleet availability guaranteed Guaranteed Availability in a Single
Mission availability guaranteed Contract
5. FISS Model Breakdown
Mission Mission
Operation Support Training
+ +
Fleet Mgmt Technical
Maintenance
& Maintenance Services &
engineering Assistance
+
Customer
Replenishment Stock & Pool
repairs
6. Current customers & operators
More than 800 AC
More than 130 operators
In more than 60 countries
Customers FISS presence
7. Services transformation
•Improving the Service Performance & the Customer Satisfaction
•Securing the MRTT & A400M EIS
8. Services performance evolution
FISS
Fleet availability
100%
90%
AM responsibility
80%
70%
60%
(AM & Customer) responsibility
50%
40%
30%
•AM involvement can help to improve the overall fleet performance
20%
•In particular joint fleet management can provide significant improvement
10%
0%
ene-11 feb-11 mar-11 abr-11 may-11 jun-11 jul-11 ago-11 sep-11 oct-11 nov-11 dic-11 ene-12 feb-12 mar-12
Fleet availability due to AOG
Fleet availability due to AOG & AM Maintenance
Fleet availability due to AOG, AM maintenance & Customer maintenance
9. Services performance evolution
AOG (for traditional service)
Spares - AOG delivery 48 Repair on Time Delivery
Hours (monthly) (monthly)
100% 100%
Repair on Time Delivery (%)
% AOG order lines
Creation Order Line Date Repair Dossier Close Date
% AOG delivery 48 H % Dossier On time
AM support non-FISS customer via adequate inventory for AOG purposes
10. FISS Mission model
SASEMAR & SVA example
Customs (SVA) – Current Contract SASEMAR - Current Campaign
Servicio de Vigilancia Aduanera (SVA)
including: • 3 CN235 + 8 H/C
•Operation • 3 Maintenance Bases
•Material Supply • 11 Operation Bases
•Maintenance • More than 6000 FH/year
•Maintenance Engineering
•Fleet Management
11. MRTT - RAAF
One year of Operation Story
More than :
700 FH
200 Flights
March,2012
12. MRTT – FSTA / Voyager
• April 4th, Aircraft released for starting flight operations under the UK military register
• April 8th, Maiden flight of the MRTT with the UK Royal Air Force
• Inauguration of the FSTA new facilities
• Local footprint in UK – AM subsidiary
(deployed team of 5 people)
• Achieved Milestones in Services
EASA Part M & Part 145 approval for Air Tanker Services for Voyager
First C-check on time for Voyager Aircraft
More than 125 technical queries
Flown virtually every day – extremely high reliability
SAP development in readiness for Voyager
Initial Tanking Service
13. MRTT – UAE & RSAF
UAE & RSAF getting ready for the Entry Into Service
1) 2)
ECAS in operation in Started to deliver the first batch of spares for EIS
Saudi Arabia Initial editions of Tech. Pubs. delivered
AMROC partnership Training for pilots and maintenance personal
currently ongoing
in place in UAE
RSAF First boomers in services
14. A400M
ILS & ISS Products and Services Landscape
Basic Optional
Services Services Additional
Services
Launch Contract
Supportability Assurance Fleet Management
Maintenance & Repair Flight Operations Services
Aircraft Ground Equipment EIS Support
Material Support Material Support Services
Technical Information & Data Maintenance Services
Ground Support Devices Training Services
Training &Training Aids Technical Support Services
Technical Support
15. A400M
EIS Preparation (First Customer)
• To properly service the aircraft, France is relying on two elements :
Integrated Logistic Support, delivered via the Launch Contract and
In-Service Support, added via an additional ISS contract
• The Integrated Logistic Support is delivering :
Aircraft Ground Equipment – Most of the AGE is developed, all necessary AGE will be
available for EIS
Technical Documentation – Test compilation has been performed to safeguard
delivery of first set of documentation in Autumn
Ground Support Systems – France will get e.g. a Maintenance Data System and
Mission Planning and Restitution System for EIS
Training – Syllabi are developed and the International Training Centre in Seville
established to train first set of pilots, loadmasters and maintainers in the fourth quarter
of 2012
Material Support – Long lead time items are ordered
16. A400M
EIS Preparation (First Customer)
• The in-service support contract joins the integrated logistic support
elements with an integrated service solution comprising of :
Fleet Management Support
Service Field Representatives
Repair Management Technical Engineering
Entry Into Service (EIS) Team Query Answering Service
AGE Support Ground Tools Support (MDS, MPRS, etc)
Set-up of Repair Shops on Main Supporting IS/ IT tools
Operating Base Business Management
Technical Support
• AMSL has made an ISS offer to France which is under negotiation
• AMSL is intending to offer spares availability service as an option to such
contract later in the year
17. A400M
Other Nations’ In-Service Support
• All Nations are benefitting from the jointly contracted Integrated Logistic
Support elements of the Launch Contract
• The additional in-service support elements are following the below plan:
First ISS offer delivered to Turkey in April 2012; it is envisaged to contract by
the end of the year
United Kingdom is expecting its ISS offer in fourth quarter of 2012 to be
contracted in first quarter of 2013
Germany is expected to issue its
request for proposal in the fourth
quarter of this year; to be
contracted in 2013
Other Nations will
follow suit
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AIRBUS Y AIRBUS MILITARY, sus logotipos y los modelos A300, A310, A318, A319, A320, A321, A330, A340, A350, A380, A400M, A330MRTT, C212, C295 y CN235 son marcas registradas.
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